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Hilton Richmond Hotel & Spa/Short Pump

4.0 star property
Travelers can indulge in rejuvenating manicures, pedicures or facials at the on-site spa, then start their day right with a freshly prepared breakfast

Choose dates to view prices

The Hilton Richmond Hotel & Spa/Short Pump offers an upscale retreat with a deep-tissue massage at Aura Spa, an indoor pool, and breakfast and American dishes at two on-site restaurants. Helpful staff and free in-room WiFi enhance the experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Air-conditioning
The current price is £122
includes taxes & fees
2 Aug - 3 Aug

Room options

Available filters for rooms
Showing 13 of 13 rooms

King Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Parlor Suite Non-Smoking

Parlor Suite Non-Smoking | Living area | 65-inch flat-screen TV with satellite channels, TV, pay films

Parlor Suite Non-Smoking

  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Accessible (Hearing Accessible)

A hotel room with a large bed, two armchairs, a desk, and a view of the outdoors.

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Classic Room, 2 Queen Beds, Accessible, Bathtub

8.6 out of 10
Excellent
(9 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Non Smoking

A hotel room with a flat-screen TV, a wooden desk with drawers, a chair, and a bed.

Junior Suite, 1 King Bed, Non Smoking

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Non Smoking

A hotel room with a sectional sofa, armchairs, a dining table with chairs, a TV, a lamp, and large windows with curtains.

Suite, Non Smoking

  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed with Sofa bed

A hotel room with a large bed, a sofa, a desk with a TV, and a chair.

Superior Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(21 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

A hotel room with a large bed, a sofa, a desk with a TV, and a chair.

Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Classic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a chair.

Classic Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, two armchairs, a desk, and a view of the outdoors.

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(63 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Classic Room, 2 Queen Beds

9.0 out of 10
Wonderful
(22 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About the area

Located in Short Pump, a neighbourhood in Richmond, Hilton Richmond Hotel & Spa/Short Pump is in a shopping district. Elk's Lodge and Markel Building are local landmarks, and some of the area's attractions include Patterson Sports Park and RED VEIN Haunted House. Looking to enjoy an event or a game while in town? See what's happening at Richmond Raceway or Robins Center. Visit our Richmond travel guide
Map
12042 West Broad Street, Richmond, VA, 23233

What's nearby

  • A street view with a prominent clock tower labeled "Short Pump Town Center" and a yield sign.
    Short Pump Town Center
    6 min walk - 0.4 miles
  • A chessboard on a rustic wooden surface.
    University of Richmond
    20 min drive - 11.0 miles
  • A large beige building with columns and a circular brick courtyard.
    Virginia Commonwealth University
    25 min drive - 16.1 miles
  • A building with a tower, a sign reading "Greater Richmond Convention Center," and a street intersection with traffic lights.
    Greater Richmond Convention Center
    27 min drive - 17.6 miles
  • A roller coaster at an amusement park with a 'Welcome' sign and a crowd of people.
    Kings Dominion
    32 min drive - 26.2 miles

Getting around

  • Richmond Main Street Station
    19 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    29 min drive

Restaurants

  • The Cheesecake Factory
    12 min walk
  • Starbucks
    15 min walk
  • Starbucks
    12 min walk
  • Maggiano's
    19 min walk
  • Casa Del Barco
    10 min walk

About this property

Hilton Richmond Hotel & Spa/Short Pump

  • Upscale hotel near Short Pump Town Center
  • Consider a stay at Hilton Richmond Hotel & Spa/Short Pump and take advantage of a terrace, a coffee shop/cafe and dry cleaning/laundry services. Indulge in a manicure/pedicure, a facial and a deep-tissue massage at Aura Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and American cuisine. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool
    • Cooked-to-order breakfast (surcharge), self-parking (surcharge) and an electric car charging station
    • Express check-out, express check-in and a banquet hall
    • Laundry services, a lift and a TV in reception
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 254 rooms have comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness rooms at the property.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding, pillowtop mattresses and free cots/infant beds
    • Bathrooms with designer toiletries and hairdryers
    • 65-inch flat-screen TVs with premium channels
    • Wardrobes/cupboards, mini fridges and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 18 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aroma Cafe
  • Shula's Steakhouse

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Wedding services

Business services

  • 11 meeting rooms
  • 21,937 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable/satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
  • Covered self-parking fee: USD 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Richmond Hotel & Spa/Short Pump have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at Hilton Richmond Hotel & Spa/Short Pump?

As of 23 Jul 2026, prices found for a 1-night stay for 2 adults at Hilton Richmond Hotel & Spa/Short Pump on 2 Aug 2026 start from £122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Richmond Hotel & Spa/Short Pump pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Richmond Hotel & Spa/Short Pump?

Self-parking is available for USD 10.00 per day.

What time is check-in at Hilton Richmond Hotel & Spa/Short Pump?

Check-in start time: 3 PM; check-in end time: 3:00 AM.

What time is check-out at Hilton Richmond Hotel & Spa/Short Pump?

Checkout is at noon.

Where is Hilton Richmond Hotel & Spa/Short Pump located?

Located in Short Pump, this spa hotel is 0.4 mi (0.7 km) from Short Pump Town Center and 1.8 mi (2.9 km) from Sheltering Arms Institute. Bowl America Short Pump and Elk's Lodge are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Richmond Hotel & Spa/Short Pump Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 677 out of 1001 reviews
Rating 8 - Good. 171 out of 1001 reviews
Rating 6 - Okay. 76 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the hotel lobby was nice with Starbucks and bar.
Stayed 3 nights in Jul 2026
Verified

2/10 Terrible

John

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I
Stayed 1 night in Jul 2026
Verified

6/10 Okay

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Property is clean and pretty quiet and the amenities were very convenient but I was not a fan of the extra fees nickel and diming me. I prepaid to have the breakfast buffet included with my stay and was still given a bill and after questioning the bill it was quickly adjusted but I was then charged for a service fee. Not sure why that wasn’t included with my prepayment but I learned that I paid more paying in advance than I would’ve Just paying for the buffet separate. Was not a fan of that or the confusion with getting a table to enjoy my breakfast. Also waited a really long time for house keeping but over the environment is positive and the property is very safe and clean I would stay again with slight adjustments as far purchasing anything goes
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stayed total 2 nights..loved how clean room was..staff was very nice and attentive...quiet room..
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, friendly and helpful staff
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Latesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton was the best hotel with excellent staff always ready to assist you in anyway possible. The driver of the shuttle was the best part to me , very down to earth and lots of fun to talk to and just get to know the area.job well done to all of the staff . 5srars for me . See you guys very soon again …. Latesha and Chris
Stayed 2 nights in Jul 2026
Verified

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and management wouldn’t give me a refund
Stayed 1 night in May 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near many activities. Clean room and nice pool and hot tub.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Hilton in Short Pump! From the moment we arrived, the staff was welcoming, friendly, and attentive. The hotel was exceptionally clean, comfortable, and well-maintained. Our room was spacious, quiet, and had everything we needed for a relaxing stay. The location was perfect, with plenty of shopping and dining options nearby. Every interaction we had with the staff was pleasant, and they went above and beyond to make us feel welcome. Overall, it was a wonderful experience, and we will definitely be staying here again. Highly recommend to anyone visiting the area!
Stayed 1 night in Jun 2026
Verified

6/10 Okay

Autumn Jade

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
i was promised a bathtub and they didn't deliver and when i asked about it they were dismissive and rude
Stayed 1 night in May 2026
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff friendly, and overall great atmosphere and great place to stay.
Stayed 1 night in May 2026
Verified

4/10 Poor

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfeat in sunday was way too much i thought it was included everything was cold
Stayed 1 night in May 2026
Verified

2/10 Terrible

Nicole

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This was an awful stay it was 96 degrees outside and no air conditioning in the rooms. We had to go to target to buy fans. Staff told us they would discount and that never happened
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We will never stay again as there was no microwave, paid parking (for an empty parking lot), plus paid parking is not necessary no one is walking to any of the close locations. The paid parking was just a money grab. the bathroom needs up grading. Why is the toilet that close to the shower door and the glass door of shower can’t be opened if the bathroom door is even half open/a glass door at that. The fresh towel rack is over the toilet. Bathroom layout is just weird and small. Plus no free breakfast. We prefer their sister hotel Hampton Inn suite.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Tiffiney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Perfect staff Excellent staff
Stayed 2 nights in May 2026
Verified

10/10 Excellent

CHRISTOPHER M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, property was quiet, and staff was friendly and helpful
Stayed 1 night in May 2026
Verified

10/10 Excellent

Erida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very clean hotel. The only complaint was the parking… we had to wait about 30 minutes to find a parking spot on Saturday night; other than that, highly recommend.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night! Great accommodations.
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Katherine

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is worn done- I had to change rooms 4 times for a variety of issues mostly plumbing. The staff was incredibly helpful and tried to accomodate.
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Ernest

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
w
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel was very clean and well appointed. Staff was friendly and helpful. Its conveniently located for dining and shopping. My stay was lovely!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I had a great stay for an extended weekend getaway. The spa is fantastic and I love the location.
Stayed 3 nights in Apr 2026