Raccoon Key Holidays from £1,264

Was a great place beds could use a little upgrade

I usually don’t write reviews, but since the staff was less then helpful when I complained to them, I felt the need to inform the public about this hotel and my experience. I booked an ocean view hotel thru Expedia, however the room I was given was a garden view with “partial” ocean view. I showed the photo to the desk clerk and he told me I was wrong and he knew the side of the hotel my room was on and that I did have an ocean view. He was extremely rude when he told me that because I booked thru Expedia, and didn’t book an ocean ”front” view, it was my fault. Another issue I had was the hidden resort fees that need to be paid when you get to the hotel. I normally don’t mind paying for resort fees, but half of the amenities were not available. The beach was closed because of ongoing construction. The pool was dirty. None of the elevators worked so if you are in a wheelchair, you will have to find someone to carry you up 3-4 flights of stairs. The smell at the pool was disgusting and smelled like sewage all the time. The water pressure in the room was also horrible and we never felt clean even after a shower. Lastly, the coffee pot in the room was broken. No one seemed concerned about these issues when I spoke to the staff and said that it was because I hooked thru Expedia and I get what I pay for.

Nice and comfortable

The room was clean and decorated for the keys. Breakfast was amazing. Take advantage of that. The location is great for getting to so many hotspots.