Deluxe Double Room, Garden View, Garden Area | Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Check availability

Reviews of La Palma Polo Hotel

4 out of 5
La Palma Polo Hotel
Calle Manuel Burbano S/N, Barrio La Palma, Puembo, Pichincha

Reviews

9.4

Exceptional

Rating 10 - Excellent. 124 out of 158 reviews" "
Rating 8 - Good. 24 out of 158 reviews" "
Rating 6 - Okay. 4 out of 158 reviews" "
Rating 4 - Poor. 2 out of 158 reviews" "
Rating 2 - Terrible. 4 out of 158 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is next level! We booked it as we had 1 night in Quito before flying back to the UK and it was superb. The staff could not have been more helpful & the facilities were top notch. Our room was immaculate & we had a balcony on the lake where we saw so much wildlife including some quite rare birds. We were able to check out late & use the facilities until we needed to head to the airport and we had a wonderful relaxed afternoon by the outdoor pool. The food and drinks were delicious. A glorious setting and the perfect relaxing end to an amazing holiday.
Stayed 1 night in Jan 2024

4/10 Poor

Lucia

Liked: Cleanliness
Disliked: Staff & service, room comfort
Terrible experience
Las Palmas is mostly a polo club. They host massive events. I wished they had let us know that they were hosting a massive party the day of or arrival, we spent an hour sitting in traffic trying to access the property. The property is located in a rural area, that can only be accessed through a narrow street. When they host these events there is massive congestion. It took us longer to get to the hotel than to fly from Cuenca to Quito. Terrible experience. The music was loud and we could hear it in our room. The rooms are spacious but don’t have blackouts curtains. The front desk was very apologetic but it was clear they didn’t think through how hosting a massive event would impact their regular customers.
Stayed 1 night in Dec 2023

10/10 Excellent

Paramjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious accommodation with mini kitchen, excellent place for just relaxing in a quiet spacious setting. Feels more like a country club than a hotel. Staff were incredible, very helpful in whatever was requested.
Stayed 2 nights in Dec 2023

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a problem with our reservation, however they were able to solve it, that’s why the rating was not excellent. The place is really beautiful, quiet and cozy.
Stayed 1 night in Nov 2023

10/10 Excellent

Monica, Lake Tapps

Stayed 1 night in Oct 2023

2/10 Terrible

Roberto

Travelled with partner
Disliked: Staff & service
My reservation was cancelled by the hotel at the last minute and I was sent to different hotel
Stayed 1 night in Oct 2023

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place !
Stayed 1 night in Oct 2023

10/10 Excellent

Gert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, relaxed atmosphere
Stayed 1 night in Sep 2023

10/10 Excellent

Juan, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Daniel, DPO AA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Patricia

Travelled with family
Everything was amazing. Staff extra friendly and incredibly helpful. Its a treck to get your bags to the room, but the folks met us to take our bags for us. The rooms were immaculate and incredibly comfortable and the views were AMAZING! Will definitely stay again! Thank you all so much!
Stayed 1 night in May 2023

10/10 Excellent

ROY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watching and speaking with owners and trainers of dressage horses was an unexpected bonus !
Stayed 2 nights in May 2023

10/10 Excellent

Andres

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2023

10/10 Excellent

Wendy

Stayed 2 nights in Apr 2023

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every room and suite at La Palma was absolutely stunning. It was true luxury. The restaurant on-site was fantastic. We also really appreciated that they offered shuttles to and from the airport. No complaints, next time we are in Quito we will definitely stay here again.
Stayed 1 night in Mar 2023

10/10 Excellent

Caldwell, Verbank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
the hot water doesn't works good.
Stayed 1 night in Mar 2023

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We read all of the reviews and were still wowed by this hotel -- what a gorgeous room, view, grounds, meal, and service. Thank you!
Stayed 1 night in Mar 2023

10/10 Excellent

Silke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

John Patrick, Sanger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and beautiful setting. Large spacious 1 story rooms with open views. Would like better lighting in rooms after dark
Stayed 3 nights in Feb 2023

10/10 Excellent

Nikki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Wish we could have stayed longer.
Stayed 1 night in Feb 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property, we'll definitely stay again. We were staying here for one night between flights so unfortunately we didn't get to enjoy the grounds. We stayed in the largest garden suite and it was so beautiful and clean. We really enjoyed the shower and the bed was quite comfortable. We had a lovely dinner in their restaurant, which was open until 8pm. The staff was so helpful and got us set up with a ride back to the airport and a little to-go breakfast.
Stayed 1 night in Feb 2023

8/10 Good

AMY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a part of a polo club, the views from the rooms are the fields. You can walk by the stables and watch the riders practice their dressage skills. The guest rooms are bright, airy and beautifully designed, they are truly exceptional. The dining room is lovely and always filled with fresh flowers. There is a brand new pool in addition to the 2 small pools by the dining room. Our disappointment was with the dining service. The food was good quality, but not prepared well on more than one occasion. Our salmon and steak were sadly undercooked and other issues persisted at other meals. I am sure they are working to improve this. If we have the opportunity to visit Quito again, we would return to La Palma without hesitation.
Stayed 2 nights in Jan 2023

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Persfect place to start or end your trip
The place is very beautiful. There are fresh flowers everywhere. The staff aims to please. The rooms are large and lovely. The breakfast was delicious.
Stayed 1 night in Feb 2023

10/10 Excellent

Rano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Good meals. Friendly staff

10/10 Excellent

Hector, Stamford

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very green and quiet property away from the noise of the city. Very unique

10/10 Excellent

Hector, Stamford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, well kept grounds. Great retreat from the city noise.

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms here was absolutely beautiful and it felt very safe. Also the dining area was very modern and well put together. Getting to see the beautiful grounds was also a plus. I wish we had more time to explore the property, but worked extremely well for us. Would definitely recommend.

10/10 Excellent

Víctor

Stayed 1 night in Oct 2022

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Palma Polo Club was absolutely gorgeous and the service was excellent. The pictures are exactly what you get. We definitely want to return one day.
Stayed 3 nights in Aug 2022

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent 👌
Stayed 2 nights in Jun 2022

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay
My only regret about La Palma Polo Club is that we were only able to stay one night. It was our stop on our way to the Galapagos, but it's such a special and beautiful place that I could spend an entire vacation relaxing there. On top of everything, the hospitality was unbelievable.
Stayed 1 night in Feb 2022

8/10 Good

Mary Crain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the architecture was unique & beautiful circulation on pathways was very difficult with luggage across grass and poorly lit
Stayed 1 night in Feb 2022

10/10 Excellent

Cinthya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique stay in Quito if you like nature, outdoor activities, and quietness. Rooms are beautifully finished and the staff is amazing with the guests. They have a small lounge, dinner/bar area, and pool for guests to use. Maybe they need an additional communal area? Perhaps a fire pit and more outdoor seating. They do have an amazing event space that if not used can become part of the guest experience. Overall it was a great stay!
Stayed 1 night in Jan 2022

10/10 Excellent

Seana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Palma Polo Club was amazing - the rooms are beautiful, the staff is super helpful and the food is incredible. The entire place is really beautiful and well maintained.
Stayed 2 nights in Dec 2021

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in a lot of hotels, and this by far the best I have experienced, in every aspect. The rooms, the property, the service, the food was all exceptional. Whether you have a layover (fairly close to airport) or are looking for affordable luxury in Quito, you will want to add this hotel to your itinerary.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical countryside with wonderful restaurant and staff, proficient in English. Very clean and well kept, horses 🐎 are a treat. Chow Ecuador 🇪🇨
Stayed 1 night in Feb 2020
Response from Franklin on 5 Mar 2020
Dear Client, Thank you for your review, you will always be welcome in our hotel. Best regards, Franklin Salcedo

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Franklin on 5 Mar 2020
Dear Client, Thank you for your review. Best regards, Franklin Salcedo

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are absolutely amazing, glass on on sides (without losing privacy), extremely high quality finishes, super relaxing vibe all across.
Stayed 1 night in Jan 2020
Response from Franklin on 5 Mar 2020
Dear client, Thank you for your excellent review, we really appreciate it. Best regards, Franklin Salcedo

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive to any of our needs. We missed a flight from the US and had to postpone our stay by one day. They were quick to respond to my email request for a reservation reschedule and even called to confirm. Beautiful place to stay. Will come back for sure!
Stayed 1 night in Jan 2020
Response from Franklin on 5 Mar 2020
Dear Client, Thank you for your excellent review, you will always be welcome in our hotel. Best regards, Franklin Salcedo

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Franklin on 5 Mar 2020
Dear Client, Thank you for your review. Best regards, Franklin Salcedo

10/10 Excellent

Dee, st Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous and unique property. Restaurant on site was fabulous! Staff were very courteous and attentive! Definitely a haven in the Quito area!
Stayed 2 nights in Nov 2019
Response from Franklin on 8 Dec 2019
Dear Dee, Thank you very much for your excellent review, we really appreciate it. You will be always welcome in our hotel. Best regards, Franklin Salcedo

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Franklin on 8 Dec 2019
Thank you for your review. We really appreciate your feedback. Best regards, Franklin Salcedo

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms, grounds and dining area. We were flying into Quito late at night and they arranged a taxi pickup that was seamless. It was a beautiful location to recharge and relax.
Grounds
Room
Stayed 1 night in Nov 2019
Response from Franklin on 25 Nov 2019
Dear Lori, Thank you very much for your great review, we hope you could come back any time soon. Best regards, Franklin Salcedo

10/10 Excellent

Colleen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot great feeling of countryside and fresh air. Lovely grounds you can go to the stables and pet the horses. They have two pools a warm and a cool. The restaurant is amazing lovely local dishes they make from scratch, the. Cook ran out to the garden and picked the lettuce and herbs once we ordered and Brian the bartender made the best Gin and tonic ever, prepared at your table, he offered lots of different choices, I had lime and fresh ginger grated into mine and Chy had cardamom and orange freshly ground and added superb.
Stayed 1 night in Nov 2019
Response from Franklin on 22 Nov 2019
Dear Colleen, Thank you very much for your excellent comments. You will be always welcome at Quito Polo Club. Best regards, Franklin Salcedo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place ro spend outside Quito. Great location to relax
Stayed 1 night in Jul 2019
Response from Franklin on 29 Oct 2019
Thank you for your great review, you will be always welcome in our hotel.

10/10 Excellent

Andres Fernando

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best relaxed places in Quito
Amazing stay, we share some time with fiends. Relaxing and comforting
Stayed 1 night in Sep 2019
Response from Best relaxed places in Quito on 18 Oct 2019
Dear Andres, thank you very much for your great comment, please visit us soon. Best regards, Franklin Salcedo