Front of property

Reviews of Hotel Residencial El Viajero

2.5 out of 5
Hotel Residencial El Viajero
Nicolas Baquero lote 6 y 29 de abril, Tababela, Pichincha

Reviews

9.0

Wonderful

Rating 10 - Excellent. 30 out of 49 reviews" "
Rating 8 - Good. 13 out of 49 reviews" "
Rating 6 - Okay. 3 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 1 out of 49 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities
no
Stayed 2 nights in Dec 2023
Response from Terry on 15 Jan 2024
Gracias por su calificación, siempre tratamos que nuestros huéspedes se sientan bien

10/10 Excellent

Erick, Elmursth

Liked: Amenities, property conditions & facilities
La persona es muy cordial y amigable
Stayed 1 night in Oct 2023
Response from Erick on 28 Oct 2023
Gracias por su calificación y comentario siempre tratamos de dar un buen servicio a nuestros huéspedes para que su estadía sea muy placentera

10/10 Excellent

Karen

Stayed 3 nights in Aug 2023
Response from Karen on 12 Oct 2023
Gracias por su calificación, estamos a la orden para una nueva oportunidad

10/10 Excellent

Anansa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very warm experience.
Stayed 4 nights in Apr 2023
Response from Anansa on 16 Apr 2023
Gracias por su calificación y comentario, siempre tratamos de dar un buen servicio a nuestros huéspedes, para que la estadía en nuestras instalaciones sea muy placentera.

10/10 Excellent

Oswald A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and convenient!
Good hotel for a short or long layover, conveniently located near airport, friendly staff, clean rooms good size bathroom with plenty of hot water and amenities, good breakfast and safe location. This is my go to hotel whenever I land in Quito.
Stayed 1 night in Mar 2023
Response from Oswaldo on 22 Mar 2023
Gracias por su calificación y comentario, siempre estamos a las ordenes para servirles

10/10 Excellent

Donald, Floral Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice place located close to the airport. The staff is friendly and the place is clean. It’s about 30 minutes from downtown.
Stayed 3 nights in Mar 2023
Response from Donald on 20 Mar 2023
Thank you for your rating and comment, we always try to give a good service to our customers to make their stay very pleasant.

8/10 Good

Elaine

Liked: Cleanliness, staff & service
Attentive staff. Able to request transfer from airport for 12:30 am arrival. A bit noisy at 7:30 am with construction.
Stayed 1 night in Jan 2023
Response from Eliane on 3 Feb 2023
Thank you for your rating and comment a thousand apologies if in fact the builders start work at 07H30, but that is over soon and I assure you that another time it will not happen again.

10/10 Excellent

Oswald A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Good hotel for a short or long layover, very close to airport, friendly staff, nice clean room and clean bathroom with plenty of hot water, comfortable bed, safe area.
Stayed 1 night in Oct 2022
Response from Oswaldo on 24 Oct 2022
Thank you for your rating and comment we always try to give the best service to our guests, we are at your disposal for a new opportunity.

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and pleasant
Great communications from the owner theough hotels.com email. Taxi from the owner is a bit cheaper than from airport taxi. Decent breakfast included. Owner nice and helpful.
Toward the hotel (orange building) from the south.
Stayed 1 night in Sep 2022
Response from Eric on 9 Oct 2022
Thank you for your rating and comment, it will be a pleasure to serve you again.

8/10 Good

Oswald A.

Liked: Property conditions & facilities, room comfort
Good !
This hotel is a good choice for a short or long layover, it’s very close / near airport, it has nice clean rooms, friendly staff, good breakfast and within a ten minute drive to shopping mall and restaurants. This is my go to hotel whenever I arrive late in Quito or have a long layover.
Stayed 1 night in Jul 2022
Response from Oswaldo on 25 Jul 2022
Thank you for your rating and comment, it will be a pleasure to serve you in a new opportunity, greetings.

8/10 Good

Abhimanyu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, responsive staff, laundry done overnight at request, breakfast was somewhat meagre, hot water was barely hot.
Stayed 1 night in Jul 2022
Response from Abhimanyu on 19 Jul 2022
Thank you for your rating and comment we will try to improve by continually checking the water temperature. regards.

10/10 Excellent

Oswald A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excepcional
Great hotel for a nice long layover. Friendly staff, good service, clean room with nice size bathroom with good shower (hot water) Decent breakfast, and most importantly very close / near airport.
Stayed 2 nights in Jun 2022
Response from Oswaldo on 2 Jul 2022
Thank you for your comment, it will be a pleasure for us to have you again in our facilities, best regards.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jun 2022
Response from José on 2 Jul 2022
Gracias por su calificación, en otra oportunidad no dude en elegirnos que estaremos gustosos de atenderlo.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Ana on 29 Jun 2022
Gracias Ana por su calificación y comentario, será un placer servirle

10/10 Excellent

clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Great place to stay with a great location. Staff were helpful, on site gardens beautiful and a river runs right beside it. Paid breakfast was great with an option to use a small kitchen to do some small cooking on your own. Would definitely stay there again.
Stayed 1 night in Jan 2022
Response from Young on 4 Feb 2022
Thank you for your rating and comment, it will be a pleasure to host you again in our facilities.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner spent time walking us through his garden and showing us the animals he keeps. There is also a very charming dog.
Stayed 1 night in Apr 2021
Response from Buen huésped on 1 May 2021
Thank you for your comment, we always strive so that the stay of our guests in the Hotel is very pleased, it will be a pleasure to serve you in a new opportunity

2/10 Terrible

Timothy

Business traveller
Disliked: Staff & service
NOT DEPENDABLE for airport shuttle!!!
after 20 hours of travelling I had arranged for this Hotel to pick me up with their Airport shuttle. At 2:00 a.m. I had cleared customs and covid check. The shuttle was not there. Do not depend or trust that this Hotel will pick you up. They are not trustworthy, and not professional.
Stayed 1 night in Oct 2020

10/10 Excellent

Colbey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay for those traveling through Quito
Good option for those traveling through Quito. We landed in Quito after 11:30pm, and by the time we made it through customs and picked up our luggage it was well after midnight. However, they arranged transportation to pick us up (via email after booking through Hotels.com) for $10; the driver was standing in the terminal with a sign with our name on it so he was super easy to find even in a sleep-deprived state! The room had all the necessary amenities including a TV and okay WiFi, and was quaint overall. They offered breakfast which included eggs, a croissant, juice, and coffee. The staff were all really pleasant, and we conversed mostly in Spanish (just FYI for those who don't speak Spanish). Overall a good stay for those that need a bed for the night before traveling on!
Stayed 1 night in Feb 2020
Response from Buen huésped on 7 Mar 2020
Thanks for your comment, we always try to provide a good service to our guests so that the stay in our facilities is the most pleasant, in another opportunity do not hesitate to choose us that we will be happy to serve you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near the airport when you have an early morning flight
Stayed 1 night in Oct 2019
Response from James on 10 Oct 2019
Thank you for your comment that encourages us to try to do our best for the coming of our guests.

10/10 Excellent

Vielka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quito stay!
The service was wonderful. We were picked up on time, and the staff was extra helpful with our luggage and breakfast. We were driven back to the airport in time for our flight schedule.
Stayed 1 night in Sep 2019
Response from Vielka on 24 Sept 2019
Thank you for your comment Vielka, we always try to please and give a good service in what is within our reach to our guests, we are at your service for another occasion do not hesitate to choose us, greetings.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sweet place with a comfortable bed
This was the perfect little place to get caught up on our much needed sleep after a long journey. The owner of the hotel gave us very personal attention by picking us up at the airport and cooked is breakfast in the morning. The hotel itself is only 10 minutes away from airport. This was perfect for us as we needed to get back to the airport in order to catch a bus up to Otavalo and then on to Cotacachi. Our rooms were basic and clean. The shower worked great and the hot water was abundant. Others have commented on the noise from vehicle traffic however I did not here a thing as I always wear earplugs when sleeping. When I woke in the morning, I watched the neighbor across the street tend to her farm animals and others worked their huge gardens. For us, this was a perfect little stopover and we will likely return on our way back to Canada in a few months.
Stayed 1 night in Jan 2019
Response from Reflexión on 17 Jan 2019
Thank you for your comment and qualification Mr. Grant, we always try to assist our guests in the best way so that your stay in our facilities is very pleasant, positive comments show the great satisfaction you felt in your stay in our facilities, that insensitive more to dedicate ourselves with great care to give the best service that the client requires, luck and we are at your service for another opportunity.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Agradecimiento on 15 Jan 2019
Thank you for your qualification, we always strive to try that our guests feel comfortable in their stay, for another opportunity do not hesitate to choose us.

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is not clean enough
Stayed 1 night in Jun 2018
Response from Reflexión on 4 Aug 2018
Gracias por su comentario, me extraña su contenido, pero esto nos sirve para mejorar y continuamente revisar el estado de las habitaciones, le aseguramos que en otra oportunidad el cambio será evidente.

8/10 Good

ARAMIS AZURI

Liked: Cleanliness, staff & service, room comfort
Comfortable
Nice place just for one night
Stayed 1 night in Aug 2017
Response from Patricio TRAVELERS HOTEL on 23 Sept 2017
Thanks for your comment Aramis Azuri, it will be a pleasure to serve you in a new opportunity, regards

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lima Trip
Clean and central.
Stayed 2 nights in Jul 2017
Response from Patricio TRAVELERS HOTEL on 23 Sept 2017
Thanks for your comment Geoffrey, it will be a pleasure to serve you in a new visit to Ecuador, regards

10/10 Excellent

Romy, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager picked me up from the airport at 2:30am, even though he spoke no English he was very friendly & was able to communicate the info I needed during my stay. My room was clean, comfortable & the shower had good water pressure. Breakfast was simple but hot & well prepared. Only gripes werr WiFi didn't work very well & it's located in a bit of a noisy area with trucks going past. Otherwise highly recommend this place for a short stay airport hotel.
Response from Patricio TRAVELERS HOTEL on 18 Jun 2016
Thank you for your comment Romy, any suggestion is taken good way to improve customer service. for sure you can check nuevaoportunidad improvements and have a better stay in our hotel. Greetings we are always made to order.

6/10 Okay

Irene F., Yukon

Liked: Cleanliness, staff & service
close to airport
arrived late, taxi was waiting, simple but comfortable room, good for short stay while waiting for flight, nice breakfast, friendly peopld
Response from Patricio TRAVELERS HOTEL on 16 Apr 2016
Thanks for your comment, this does not make perfect every day but that guests staying at the hotel is very pleasant, greetings until the next opportunity.

6/10 Okay

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities
Good for short layover
Nice & close to Airport. Breakfast was good. Great service & comfortable.
Response from Patricio TRAVELERS HOTEL on 12 Mar 2016
Thank you for your comment and rating each day we are working to provide better service to our guests, we would like to have you in our facilities into a new opportunity for you to notice the improvements that are taking place, many greetings

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carlos on 1 Mar 2024
Gracias por su calificación, siempre estaremos a sus ordenes

10/10 Excellent

Leticia

Stayed 1 night in Jan 2024
Response from Leticia on 15 Jan 2024
Gracias por su calificación, estamos siempre a sus ordenes

10/10 Excellent

Paola

Stayed 1 night in May 2023
Response from Pao on 10 May 2023
Gracias por su calificación, siempre estamos a la orden para una nueva oportunidad, saludos.

10/10 Excellent

Mayra

Stayed 1 night in May 2023
Response from Mayra on 29 May 2023
Gracias por su calificación y comentario, estamos a la orden para otra oportunidad.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la ubicacion y buen servicio del personal
Stayed 1 night in Feb 2023
Response from Alexander on 9 Feb 2023
Gracias por su calificación y comentario, siempre tratamos de dar una buena atención a nuestros huéspedes para que la estancia sea muy placentera.

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2023
Response from Stephanie on 7 Mar 2023
Gracias por su calificación y comentario

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención fue muy buena por parte del dueño.
Stayed 1 night in Mar 2022
Response from María on 7 Mar 2022
Gracias por su calificación y comentario, siempre tratamos de dar una buena atención para que la estadía de nuestros huéspedes sea muy placentera, saludos.

8/10 Good

Abelardo

Stayed 1 night in Feb 2022
Response from Abelardo on 2 Mar 2022
Gracias por su calificación, siempre estamos a la orden para una próxima oportunidad.

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service
Limpieza
Stayed 1 night in Feb 2022
Response from Juan on 7 Feb 2022
Gracias por su calificación y comentario, siempre nos esforzamos por dar un buen servicio a nuestros huéspedes, no dude en elegirnos para una nueva oportunidad

10/10 Excellent

Vladimir

Stayed 1 night in Oct 2021
Response from Vladimir on 12 Oct 2021
Gracias por su calificación, siempre tratamos de dar un buen servicio a nuestros huéspedes, estamos a las ordenes para otra oportunidad, saludos

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from El Viajero on 2 Feb 2020
Gracias por su calificación, siempre nos esforzamos para tratar de servir de mejor manera a nuestros huéspedes.

8/10 Good

Roberto Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Gran Huésped on 29 Jun 2019
Gracias por su calificación Roberto Carlos, sus sugerencias son muy útiles para brindar un mejor servicio a nuestros huéspedes, saludos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Patricio on 14 Feb 2019
Gracias por su Calificación, siempre tratamos de hacer lo mejor para garantizar la estadía de nuestros huéspedes, espero que la permanencia en nuestras instalaciones haya sido de lo mejor, estamos a las órdenes para otra oportunidad, saludos.

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Patricio TRAVELERS HOTEL on 25 Apr 2017
Gracias por su calificación y comentario Francisco siempre nos esforzamos por que la estadía de nuestros huéspedes sea de su completo agrado, estamos a la orden para una próxima oportunidad. Saludos

4/10 Poor

ada

Disliked: Staff & service
Mucho ruido de camiones
Response from Patricio TRAVELERS HOTEL on 25 Apr 2017
Gracias por su comentario Ada, esperemos que para una próxima oportunidad este inconveniente de la bulla no se va a repetir ya que eso sucedió porque desviaron todo el transito por nuestra vía mientas se realizaban arreglos por donde frecuentan los camiones, estamos trabajando para corregir todos estos inconvenientes pero estamos a la orden, saludos.

10/10 Excellent

Carlos, Loja, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable, cerca al aeropuerto
Aunque solo estuvimos una noche, todo el hotel estaba bien, cerca de aeropuerto y te brindan el servicio de transporte al aeropuerto a la hora que tu lo digas.
Response from Respuesta responsable on 3 Nov 2016
Gracias por su comentario Carlos, sus comentarios son bien venidos ya que eso no permite perfeccionar cada día mas, para que la estancia en nuestro hotel sea muy complacida para otra oportunidad estaremos mas pendientes y mil disculpas si no le han ayudado con las maletas.

8/10 Good

Sonia y., Bucaramanga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en quito
Buena relacion calidad - precio y cerca al aeropuerto
Gracias por su comentario Sonia, sera un gusto y un placer servirle en una nueva oportunidad.

8/10 Good

Franz, DE

Liked: Cleanliness, staff & service
für zwischenstopp: ideal
Die gediegene Pension (die Benennung Hotel ist etwas übertrieben) liegt sehr nahe am neuem Flughafen (der ja mitten in der Pampa liegt); man wird persönlich abgeholt (sehr freundlicher Besitzer!). Es ist sicher nichts für länger, das Haus liegt mitten auf dem (ruhigen) Land, aber für 1-2 Tage Zwischenstopp bis zur Weiterreise sehr zu empfehlen!
Response from Patricio TRAVELERS HOTEL on 18 Jun 2016
Vielen Dank für Ihren Kommentar Franz sicherlich berücksichtigen alle sujerencias, um die notwendigen Verbesserungen für den Zweck, die unsere Huspedes haben einen kurzen, aber angenehmen Aufenthalt in unseren Einrichtungen, wie dies mit dem Zweck dienen, Menschen, die auf der Durchreise sind am Flughafen.

6/10 Okay

Jürgen, Freudenstadt

Liked: Staff & service
Flughafen Hotel für einen zwischenstopp ganz Ok!!!
Wir waren nur7 Stunden,zwischen 2 Flügen im Hotel. Das Hotel ist klein, die Zimmer sind ganz gut ausgestattet,was man alles so braucht!!
Dusche
Dusche
Zimmer
Response from Patricio Ortega Administrador de Hotel el Viajero on 6 Jan 2016
Danke für Ihren Kommentar Stehle, wird eine Freude und ein Vergnügen, eine neue Chance in unseren Einrichtungen zu haben, wir sind stets bemüht, unseren Kunden eine gute persönliche Betreuung, haben ein gutes neues Jahr