City view from property

Reviews of Hotel Quinta Santiago

2.5 out of 5
Hotel Quinta Santiago
Andres Balvanera No 4, Querétaro, QRO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 256 reviews" "
Rating 8 - Good. 101 out of 256 reviews" "
Rating 6 - Okay. 9 out of 256 reviews" "
Rating 4 - Poor. 6 out of 256 reviews" "
Rating 2 - Terrible. 1 out of 256 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Omar

Stayed 2 nights in Aug 2023

10/10 Excellent

Fidelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay. Everything is close so you can walk to everywhere. The staff is really friendly and very nice.

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is like staying and traveling to a time in the past. Gardens and property are breathtaking. Rooms are out of a dream. Loved how the light of dawn woke me in the morning. I will definitely return and stay for a longer visit. Thank you to all involved! Please keep this hotel as beautiful for all to enjoy.
Stayed 1 night in Feb 2023

8/10 Good

Marguerite

Liked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic
A perfect place to know Queretaro. Relax and close to everuthing.
Stayed 5 nights in Jan 2023

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!!!
Stayed 5 nights in Dec 2022

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything! the place, the rooms, the service, clean, cordial. But, I was disappointed that the little fridge in my room did not work. It could be really hot in Querétaro. Maintenance should be conducted often. Otherwise, these amenities should be removed. Believe me, fizzy water is not pleasant at all when is warm. I've got it thinking that I have a fridge.
Stayed 3 nights in Jul 2022

10/10 Excellent

william

Stayed 2 nights in Mar 2022

8/10 Good

Marshall

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very beautiful former convent. Very quiet. Large rooms. Hard bed. No breakfast or even coffee. Parking included. Central location.
Stayed 3 nights in Jan 2022

10/10 Excellent

Ségolène

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beautiful and peaceful hotel is in a very quiet street, yet walking distance from stores and restaurants. The room was spacious and super clean and the staff was exceptionally friendly and helpful. This is definitely a place to come back to!
Stayed 4 nights in Nov 2021

8/10 Good

Ignacio

Liked: Staff & service
Stayed 2 nights in Nov 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, clean, quiet and very enjoyable. A bargain for the price
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay again when I come back to Queretaro
Stayed 2 nights in Jul 2021

10/10 Excellent

liliam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Great location, awesome people and the cherry on top they have there own parking
Stayed 1 night in Jul 2020
Response from HQS on 28 Jul 2020
Agradecemos sus comentarios y con gusto los esperamos nuevamente...seguimos a sus ordenes,saludos cordiales HQS

4/10 Poor

Mario

Disliked: Staff & service, property conditions & facilities, room comfort
The lady on the from desk charge $ 800 pesos for my laundry just for two pants and two shirts,that was ridiculous!
Stayed 10 nights in Mar 2020
Response from David on 28 Mar 2020
Buen día, tenemos una duda cuando estuvo hospedado con nosotros? le pregunto porque el hotel dejo de dar este servicio aproximadamente un año osea no contamos con servicio de lavandería, espero su respuesta para dar seguimiento

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
good service, excellent location, clean room, parking is one of the best treats in downtown Queretaro where parking in streets is very very complicated
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2020

10/10 Excellent

Oscar Igor

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Downtown Location is perfect, great!!!!!!!!!!!!!!
Stayed 2 nights in Oct 2019
Response from David on 4 Feb 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice clean hotel, easy to get to the old town, quiet
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Hector

Liked: Cleanliness, staff & service
Clean room but bed matress was stiff.
Stayed 2 nights in Apr 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for short stay.
Beautifully design architecture. Great location. Very good value. Breakfast was not included. Pillows were shedded foam rather than down feathered, mattresses a bit firm.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mexican colonial style Comfortable bed- patio. Spacious colonial room. Parking on site. Clean.
Stayed 1 night in Mar 2019

10/10 Excellent

mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, rooms very clean, big, and staff very nice.

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel service and very nice and friendly staff, always willing to help. Room was clean and big.

6/10 Okay

John

Liked: Staff & service
Good location,friendly service but gloomy room.
Excellent location in the historic district with friendly service, but rather a dark and dull room with dated furniture and bathroom. Continental breakfast in the courtyard.

8/10 Good

Horst, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located in Downtown QRO
The hotel is perfectly located in downtown Queretaro. In walking distance to many places you want to see. It has parking which is a big plus. Internet did work fine.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and comfortable.
Beautiful place

8/10 Good

William

Liked: Cleanliness, room comfort
Disliked: Staff & service
Interesting but avoid the laundry service!
Interesting colonial architecture & great location near historic center. Free breakfast was tasty but lacked variety. When the bed collapsed, it took the staff two days to get it fully repaired. Beware the laundry service. We had a small amount of clothes washed and the bill on checkout was over 800 MXP!

8/10 Good

James, Milwaukee, WI

Liked: Cleanliness, staff & service, property conditions & facilities
Life Happily Goes On
I thoroughly enjoyed my stay. The Hotel staff was very helpful in arranging transportation to my various destinations. The accommodations were clean, lovely, quiet and of the colonial period. The wireless internet was one of the best I have used in Mexico. The bed was a bit stiff. The hotel is very close to Plaza de Armas, Jardin Guerrero, Zenea Garden, Corregidora, Plaza Constitución, Templo de San Francisco, This whole historic area with its many restaurants and parks holding the joy of families having fun,eating, dancing and singing make this a wonderfully happy place to visit.

8/10 Good

wei, de

Liked: Cleanliness, staff & service, room comfort
not bad
10 mins walk to the square where lot of nice bar and food

10/10 Excellent

Jose Alberto

Travelled with family
Excelente ubicación, instalaciones muy limpias y bien conservadas. Personal muy amable. Estilo colonial precioso. Nos encantó.
Stayed 1 night in Jan 2024

10/10 Excellent

Diana Guadalupe

Travelled with family
Liked: Amenities
El hotel es bonito, las habitaciones amplias y con clima agradable. El personal de recepción muy amable.
Stayed 1 night in Jan 2024

10/10 Excellent

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable, well located, attention from the personnel.
Stayed 1 night in Oct 2023

8/10 Good

Jorge

Stayed 1 night in Oct 2023

10/10 Excellent

Denise Narvaez

Stayed 1 night in Oct 2023

8/10 Good

Juan

Travelled with family
Liked: Staff & service, amenities
Buen ubicado
Stayed 3 nights in Sep 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cesar Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un excelente hotel con lo básico para descansar y cerca del centro. Me encanto el trato y el lugar.
Stayed 2 nights in Sep 2023

8/10 Good

MIRIAM

Stayed 2 nights in Aug 2023

10/10 Excellent

Juan Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy Bonito el Hotel, Excelente Servicio, Amabilidad, Limpieza
Stayed 2 nights in Aug 2023

8/10 Good

samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edificio antiguo pero muy bonito y agradable, céntrico, buen trato, lastima que no hay servicio de desayunos y café.
Stayed 3 nights in Aug 2023

10/10 Excellent

MARIA GUADALUPE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Maresme

Liked: Cleanliness, staff & service, property conditions & facilities
La cama deli.... lo único que falta es restaurante.
Stayed 2 nights in Jul 2023