Ratings based on 523 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
71% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 25-Sep-2016
Excellent resort. Every year I visit with the husband.
3out of 5
by A verified traveller

Posted 23-Sep-2016
Habitacuones renovadas. Mala calidad de la comida.
3out of 5
by A verified traveller from Miami

Hotel was OK

Posted 23-Sep-2016
Pros: Food was a little better than most all inclusives.
Cons: Rooms, beds, service
Location: We stayed at this hotel in order to go to a concert in Altos de Chavon, which is a really nice replica of an italian village. Saona island really near
I had a 2 double bed room, since I was traveling with my husband and sister, hotel bathroom is a glass wall right next to the beds and doesn't have any locks, therefore privacy is really tricky. Also please be clear WIFI needs to be paid per day/per device.
4out of 5
by A verified traveller from worcester ma

Nice

Posted 22-Sep-2016
We have a great time no complaints at all Julio Bautista and Leonel at the reception were great 👍🏽
3out of 5
by A verified traveller from T

Gastronomy.

Posted 19-Sep-2016
Should improve gastronomy. The food has good quality.
3out of 5
by A verified traveller

Posted 19-Sep-2016
HOTEL REGULAR, COMIDA REGULAR, BEBIDA REGULAR, ATENCIÓN REGULAR, CAMAS CÓMODAS.
2out of 5
by A verified traveller from florida

Horrid! Nothing like the pictures!

Posted 09-Sep-2016
The hotel is nothing like on the pictures, pictures where probably taken when hotel was just built! No air conditioning anywhere except the rooms... the hall ways to the rooms the tiles where cracked... there where ants all over the place in between other bugs!! The food was inedible! From breakfast to dinner food was absolutely disgusting! The staff was horrible the staff at the restaurants did not want to serve to customers, the staff all over the hotel kept on approaching us at all times to sell us timeshares and other goods. Overall horrible hotel! Horrible stay a complete waste of money!
Comment from Hotel Management
24-Sep-2016 by Commynity manager, Hotel Management
Dear Guest , We are very sorrowful for not having met your expectations and apologize for any inconvenience caused. Best regards, General Manager.
3out of 5
by A verified traveller from RD

El personal hizo la diferencia...

Posted 29-Aug-2016
Pros: Las instalaciones estan en muy uen estado.
Cons: El proceso de check In, pues cuando el cliente llega al hotel el recibimiento debe ser lo primordial, y tener un orden en el proceso.
Location: EL lugar esta bien, es tranquilo, el pueblo esta a unos 15 minutos en carro.
El proceso de Check in fue un poco lento, pues habia una tormenta y estaban todos afanados con ese tema. Luego de que nos entregaron las habitaciones todo fluyo de manera normal. El personal hizo la diferencia, siempre atentos a cualquier necesidad, no se limitaban a ofrecer las informaciones, si no que se empeñaban en que quedaramos satisfechos y siempre en muy buen animo.
Comment from Hotel Management
30-Aug-2016 by Community manager, Hotel Management
Estimado huésped, Le agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estadía. Todos sus comentarios son esenciales para nosotros, serán tomados en cuenta para continuar mejorando nuestros servicios e instalaciones. Reciba un cordial saludo.
3out of 5
by A verified traveller from milano

Carino con del potenziale ma non un 5*

Posted 11-Aug-2016
Il potenziale ce l'ha ma andrebbe curato di più. Pecca un pó nella manutenzione e nella cura dei dettagli che fanno poi il servizio a 5*.
Comment from Hotel Management
11-Aug-2016 by Community manager, Hotel Management
Dear Guest, Thanks for your comment, it is valued and taken into account for our continuous improvement. We apologize for the inconvenience, and we guarantee that we are working every day to achieve satisfaction of guest. Best regards, General Manager.
4out of 5
by A verified traveller from Queens, NY

Needs an upgrade

Posted 26-Jul-2016
I loved the location close to the beach, however very disappointed with facility itself. The rooms were not comfortable and had soiled linens you can see room supplies were skimmed at one time I ran out of toilet paper. They even wanted to exterminate while rooms were occupied they should exterminate nrfore guest occupy the room. I had to change rooms twice because of broken doors and even worked up to a flood in the bathroom. Thank god for the staff if they were not so nice and accommodating It would have been worst to see them work so hard to put a smile on your face from morning to night and come back the next so energetic and smiling made it worth the while. In addition the food could have more variety it became redundant and lacked ethnic dishes which is something I was looking forward to. My advice is if the owners take the money they make and invest in the property and with the staff they would have rave reviews . I just would like to say cudos to the maid service they did the best with what they had . Domingo at they service desk who was patient with my complaints Reny and front desk who I annoyed dearly and he always smiled although he was trying to keep his composure and of course the wonderful bell hops .
Comment from Hotel Management
30-Jul-2016 by Community manager, Hotel Management
Dear Guest, Thanks for your comment, it is valued and taken into account for our continuous improvement. We apologize for the inconvenience, and we guarantee that we are working every day to achieve satisfaction of guest. Best regards, General Manager.