Ratings based on 381 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
78% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Ottimo soggiorno

Posted 27-Aug-2015
L hotel ha superato le nostre aspettative,personale cordiale e sempre pronto ad aiutarti, camera confortevole e in ottima posizione.
4 out of 5
Recommended
for Everyone
by A verified traveller from Desenzano

Struttura interessante, un pò dispersiva

Posted 19-Aug-2015
Pros: Gentilezza e informalità
Cons: Cibo un pò ripetitivo
Location: Spiaggia molto bella con farfalle
Camera molto bella vista piscina spiaggia raggiungibile in un attimo
2 out of 5
by A verified traveller from san diego,ca

Posted 10-Aug-2015
Pros: nothing!
Cons: CUSTOMER SERVICE!!!!! THEY HAVE NO IDEA WHAT IT IS!!!!
Location: the beach was beautiful!!!!!
the beach was beautiful, the food was ok, after that it was a waste of money!! always trying to up sell you to something, always in your face about signing up for something and the entertainment was a joke!!!
1 out of 5
by A verified traveller from Florida

The staff was very confused about their work.

Posted 10-Aug-2015
Pros: The maid was pleasant. She was helpful.
Location: A casino with no clients.
The most horrible hotel I have ever stayed in. I had a bad experience at the Be Live in Boca Chica as well where the staff was very rude and unattentive. If I knew this hotel in Bayahibe was also Be Live, I would have never stayed there. The room was horrible with dirty towels and mosquito problems. No wiFi available at all unless you pay an extra $75.00 a day to be a VIP member of the hotel. Security was rude; my business partner and I felt as if we were being followed by security at all times because we were coming into the hotel after 9pm from work. We became illl from the buffet. Horrible conditions!!!!!!
2 out of 5
by A verified traveller

Once a great hotel, now just a place with a beach

Posted 05-Aug-2015
Cons: Enforced Designated Smoking areas.
The rooms are dated, and I'm talking their Deluxe rooms, which you pay extra only because the have pool vistas. That is exactly what they told me when I complained about the cramped confines of my deluxe (crap) room. I was livid, but remembered that the rest was great. But the room this time was even worst, literally no furniture just two beds a tv and a fridge. We lived out of our luggage. Not comfortable. We had about 7 rooms and all where the same. The AC was terrible, at one point I would be sitting sweating with no solution from the staff, the best temp it achieved was 25.5celcius and got as bad as 27celcius. The pool one of their strongest assets, was foggy and far from clean the whole time I was there. This is not cool. The wait staff at the restaurants and bar were just rude. I honestly did not feel at all welcomed in my entire stay. There were a few exceptions to this, wish I could remember their names (I think they were both named David). Just awful. Worst of all the bars continously ran out of ingredients (like Tonic water, soda, ice and random wiskeys/vodka) and the restaurant would bring out a dish for one pass and then nothing. Get replaced with repeats. I ate the same food for 6 days becuase the selection was pitiful. I tried to make reservations to the a la cartes but that is nearly impossible.
3 out of 5
by A verified traveller

SBS- sick Building Syndrom

Posted 03-Aug-2015
Wir hatten ein Zimmer superior Deluxe reserviert. Wir waren in einem neuen Block (19, seit Dezember 2014 in Betrieb )) untergebracht. Parterre . Schon als wir eintraten Rich es sehr feucht und nach Gips. Erst nichts weiter gedacht, doch im Bad war schwarzer Schimmel zu sehen.. Und in der Naxht konnte ich nicht schlafen, da der Geruch und die Feuxhtigkeit, Klima eingeschaltet, 20•C. Den nächsten Tag wurde uns auf gleicher Etage ein Zimmer zum Wexhsel angeboten, gleiche Situation. Erst im zweiten Stick zeigte es sich, dass es viel trockener war. Neben diesen Aspekten. Die die Gesundheit beeintöchtigen, war es in dem ersten Raum auch nicht sauber, verdreckte Waage, nicht funktionierende Beleuchtung und für diesen Preis nicht verständlich, muss man sich noch einen Schlüssel für den Safe mieten. Und zum Schluss habe ich noch ein Mitbringsel vom Essen mitbekommen. Entweder Amöben oder Salmonellen. Der Arzt wird es hoffentlich wieder richten. Übrigens... Wir waren nur ein WE dort
2 out of 5
by A verified traveller from Euless, TX

Hotel was great, staff was not. Great Beach & Fun!

Posted 01-Aug-2015
Pros: Beach and Food were excellent
Cons: Staff could use a courtesy class on hospitality
Location: Visit the Island of Sanoa, kayak, snorkel and lay on the beach!!!
Resort was great once you get past the staff at check-in. Staff did not have a willingness to help resolve rooms not being ready to accommodate guest. Very lazy and insufficient. We didn't let that ruin our trip. Amenities and beach were fun! Entertainment staff was very hospitable, 50% of staff did good, the other half just stood around and acted like we were bothering them.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Beautiful and Comfortable Property

Posted 21-Jul-2015
We only stayed for the night but it was a special stay. Upon check in we didn't receive a welcome drink as I'm accustomed to getting but this was okay. We stayed in the newer block 19 in a beautiful superior deluxe room. Unfortunately our comforter was noticeably dirty with a few stains here and there and it was also ripped at the bottom. What an eyesore. Of course one of the most annoying things about this property was the lack of free wifi. It makes it hard to communicate. We enjoyed the bar that was off to the side of the main area. Less traffic and attentive bartenders like Diorky waiting to make your stay memorable. The pool is phenomenal. Huge so it never felt crowded. We went down on the later side and were able to get prime chairs. The beach is also gorgeous. White sand, blue water. Plenty of chairs and a bar nearby. We got pulled into a presentation/conversation about a timeshareish lifestyle holiday club where you can travel the world as a vip paying almost nothing prices. Sounds good but we weren't in the position to make a decision involving such a major investment and of course with everything, I like to be able to do my own independent research before committing to something. Especially, if it sounds too good to be true. We spoke about the program with Gabriel. He was great and we enjoyed the conversation and tour of vip services. However, at the end Francis, the director, became very pushy in trying to make the sale. All in all, a good time in Bayahibe.
4 out of 5
Recommended
for Everyone
by A verified traveller from Puerto Rico

It's a nice stay, nice place near to the beach.

Posted 20-Jul-2015
Pros: The kind y respetful staff the room and the beach.
Cons: Pool bar service (only 1 employe for a lot of guests. Even tough it was a nice service from the bartender. And a more clean pool.
Location: Casa de Campo/ Isla Saona/ Buggy Karts/ Casino/La Romana/ Altos del Chavon/ Rio Chavon
Regarding the check in excelenet service. Had a problem with the air conditioner, the problem went from morning till the night, there got changed to another room. Beside of that got no more negative experiences. The room was comftable and nice. the distance from room to the beach, pool, to any restaurantes or even guest service was close. Nice scenary, lots of nature and a relaxing retreat.
2 out of 5
Recommended
for Everyone
by A verified traveller from boston, ma

Not a very pleasant stay

Posted 20-Jul-2015
Pros: Food is great , clean hotel, pool is nice, beach is nice Cons: AC was broken and called staff on status and said it would be working shortly and did not fix it. We called three times and at the last call we went to reception and demanded a room change. Some staff members were rude and embarrassed my sisters and I for not being VIP when we walked to a VIP pool. Not enough towels, rooms were not fully stocked at Checkin, refrigerator was warm and drinks inside were very flat. Wifi is very expensive $25 per device for 25 hour limit for 6 days. Phone was broken inside of room.