Ratings based on 495 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
72% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from NYC

Good beach resort

Posted 23-May-2016
Pros: good food, good selection of imported liquors included, Japanese restaurant was fantastic (went 3 of my 7 nights)
Cons: spraying for mosquitoes
Location: parasailing, booze cruises, sailing
An absolutely fabulous resort, and I'd happily give it 5 stars if not for the mosquitoes. Unlike many beach resorts, where the higher-end imported booze, if it's included at all, is only available at the lobby bar, here every bar, including the beach bars, has imported gins, scotches, and vodkas available. The buffet varies nightly, and always has a wide range of great food. I wasn't thrilled with the Mediterranean or Brazilian restaurants; but loved the Japanese one (went there 3 out of my 7 nights, and was allowed in even when I didn't have a reservation). Just have a bit of a snack first, as the Japanese dinner involves a bit of a drawn-out food show, which can be really annoying if you're already really hungry, but really fun if you've already eaten something. Great beach, lots of sun loungers; great pool; had a nice room. But I was absolutely eaten alive by mosquitoes, and didn't like the lizards and even a tarantula running around the place; if not for this, I'd happily give it 5 stars and rush back.
Comment from Hotel Management
26-May-2016 by Be Live Collection Canoa., Hotel Management
Dear guest, Thanks for taking the time to write your comments about your stay at the Be Live Collection Canoa. It was a pleasure to have them at the resort and we are very happy to know that you enjoyed your stay with us! We hope to see you soon. Best Regards, General Manager.
4out of 5
by A verified traveller

Villaggio a bayahibe

Posted 09-May-2016
Pros: Posizione, spiaggia
Cons: Gestione lettini, Wi-Fi free
Villaggio carino con all inclusive di buon livello. Le camere sono un po' datate, ma accettabili. Spiaggia e mare incantevoli, da migliorare la gestione dei lettini in spiaggia che vengono riservati alle prime luci dell'alba e occupati parecchie ore dopo. Wi-Fi free inutilizzabile. Nel complesso un buon soggiorno.
Comment from Hotel Management
12-May-2016 by Be Live Collection Canoa, Hotel Management
Gentile ospite, Grazie per aver dedicato del tempo per scrivere i vostri commenti sul vostro soggiorno presso il Be Live Collection Canoa! E 'stato un piacere averli nel complesso e siamo molto felici di sapere che ti è piaciuto il vostro soggiorno con noi! Speriamo di vedervi presto! Cordiali saluti, Direttore Generale.
1out of 5
by A verified traveller from New York N.Y

Worst trip ever !!!!!!!!!!!!!!!!!

Posted 02-May-2016
Pros: Unfortunately, I did not like anything about this hotel. our rooms were never cleaned not even after calling to request clean towels at least.
Cons: This hotel mainly needs better customer service and better better hygiene.
This has been one of the worst trips ever. I booked six rooms that were suppose to be pool side views and this was done a few months in advance. When we arrive to check in we get the story that there aren't any poolside rooms available. Instead we are placed in rooms that were far from everything and no pool in sight. I don't understand how I booked and paid months in advance and what I paid for was not given to us. I have never been to a resort with such poor hygiene. The pools had leaves floating around which were never really cleaned out in the time I was there. The pool at sand at the bottom from people jumping in after they had been in the beach. It was just disgusting. terrible experience.
5out of 5
by A verified traveller from Massachusetts

Posted 01-May-2016
Very beautiful resort. Very tropical as I like them. Beautiful pools,beach and great food. Beautiful gardens with fruit trees and plants. The only thing I was disappointed with was that there was barely any activities and music by the pool like I'm used to,everything was at the beach. Overall I loved it and would go back
Comment from Hotel Management
05-May-2016 by B, Hotel Management
Dear Guest, Highly happy about your comments, our mission is to be there for you all the time and try to fulfill all your demands. We hope to assist you once again here and make your time with us more than enjoyable. Best regards, General Manager.
3out of 5
by A verified traveller from NH

The little hotel that tried

Posted 30-Apr-2016
When we arrived, we were brought to the WRONG hotel. When we finally arrived at canoa - we were.told to make reservations for the hotels and to check in with the Expedia people. We did both. Only to find, we were offered ONE night at s restaurant out of 5 and to be told the shuttle I paid for round trip was only one way! I spent too much time trying to get it right and gave up. Not worth the aggravation. I paid to get back to the airport. Also the hotel has too many SELLERS that follow you around daily.
Comment from Hotel Management
03-May-2016 by Be Live Collection Canoa, Hotel Management
Dear Guest, Thanks for your comment, it is valued and taken into account for our continuous improvement. We apologize for the inconvenience, and we guarantee that we are working every day to achieve satisfaction of guest. Best regards, General Manager.
1out of 5
by A verified traveller from new york

Horrible

Posted 29-Apr-2016
The staff were horrible, the pool was not clean nor did they ever clean it the whole time i was there. The food was horrible. They never cleaned the rooms even when asked. The staff would always ask for grauity before doing anything. The beach towels were hard and it looked like its never been washed. I asked for a pool view and got a back view. They have fasle advertisement. This is a Zero star resort. It should close down. Looks like everyone who got fired from other hotels work there because the service sucks. I wouldn't recommend this place to anyone. This was a family vacation that quickly turned into a vacation from hell once we checked in be live. The pictures are not what the hotel actually looks like. the villas were never cleaned. Im disgusted with this place.
Comment from Hotel Management
02-May-2016 by Be Live Collection Canoa, Hotel Management
Dear Guest, We deeply regret any difficulties, which does not reflect our daily operation. We sincerely apologize that our overall image may have been tarnished, as well as not being able to fulfill your expectations this time. Best regards, General Manager
5out of 5
by A verified traveller from Virginia Minnesota

The Caribbean side is the best side of the ISLAND

Posted 20-Apr-2016
Pros: The food is excellent !!!! The GREEN TEAM has the grounds looking perfect!! We like how everything is layout to get to, very friendly to walk thru!
Cons: We love this resort just the way it is !!! The layout of the rooms, the location of the pool, the many eating area's, the staff is great!!!
Location: Caribbean side of island, pretty blue waters, 2 islands to go 2, Bayahibe fishing village nearby, Alto Chavon is a great place for a taxi ride 2 !!
We just got back from a 3 week stay, this is our 25th trip to BeLive Canoa !! The weather is always perfect, hardly ever rains on this side of the island !! The waters are blue color, shallow, also 2 islands to go 2--sauna & catalina!! At the tip of the island you will find the NATURAL POOL, also No Sharks on this side !! The layout of the resort is perfect!! The greenery is the best , nice to just walk around the resort !! The STAFF once again was the BEST, Had GREAT FUN with the V.I.P. pool bar staff, Juan, Eddie, Lenny, and Kequy !!! Meet some nice ladys from Canada !! The food was great, a lot of variety!! The room was very clean, and well stocked with water, beer and pop !! Guest Services went out of there way to make our 3 week stay PERFECT!!! Once you get to know the BeLive staff , you will find them "ALL" very friendly, they warm up to you very fast, just say Hi, and smile, They truly are our Dominican friends !!!!!! Will be going back in Oct. with friends from New York, Slovenia, Canada, And maybe our Special Friends from New Bedford !!! This Resort has always been our "5 STAR " place to go 2, would like to thank Sandra for making our stay EXTRA SPECIAL !!!!!
Comment from Hotel Management
24-Apr-2016 by Be Live Collection Canoa, Hotel Management
Dear Guest, Highly happy about your comments, our mission is to be there for you all the time and try to fulfill all your demands. We hope to assist you once again here and make your time with us more than enjoyable. Best regards, General Manager.
2out of 5
by A verified traveller from new york

Beautiful beach

Posted 13-Apr-2016
Pros: I have "unforgettable " vacation, we planing two important data for our family, but we loss time and money, it was first time in our life!....
Cons: First able , staff of hotel had to be provide comfortable service for people who come for the rest!
Front desk and guest service unprofessional, just Joan did help , but can not, manager not in the hotel, we stayed for 11 days , nobody fixed our bed, we can not sleep, uncomfortable pillows, we ask provide comfortable and soft pillows for us, in one day we found 12 pillows in our room, but still broken bed, very dirty room, nobody excuse, nobody take care. We was very absent
Comment from Hotel Management
16-Apr-2016 by Be Live Collection Canoa, Hotel Management
Dear Guest, Thanks for your comment, it is valued and taken into account for our continuous improvement. We apologize for the inconvenience, and we guarantee that we are working every day to achieve satisfaction of guest. Best regards, General Manager.
5out of 5
by A verified traveller from Puerto Rico

Great VIP upgrade

Posted 10-Apr-2016
We did the VIP upgrade and it was so worth it! The standard rooms are really not what we are used to, but with the VIP upgrade is a whole new ball game! The treatment was amazing and all the perks are so worth doing the upgrade.
Comment from Hotel Management
12-Apr-2016 by Be Live Collection Canoa, Hotel Management
Dear Guest, Highly happy about your comments, our mission is to be there for you all the time and try to fulfill all your demands. We hope to assist you once again here and make your time with us more than enjoyable. Best regards, General Manager.
4out of 5
by A verified traveller

Posted 07-Apr-2016
The hotel was very nice, staff where very friendly. The beach was amazing and the food delightful.
Comment from Hotel Management
08-Apr-2016 by Be Live Collection Canoa, Hotel Management
Dear guest, Thanks for taking the time to write your comments about your stay at the Be Live Collection Canoa. It was a pleasure to have them at the resort and we are very happy to know that you enjoyed your stay with us! We hope to see you soon. Best Regards, General Manager.