Ratings based on 556 Verified Reviews

3.5 out of 5
70% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller from Puerto Rico

Lo Peor

Posted 22-Feb-2017
1. No toallas 2. Almohadas con mal olor 3. Filtraciones peligrosas 4. NADA de orientación para hacer reservas 5. Vergüenza a la hora de ir a una cena romántica que nunca obtuvimos 5. NO hubo foto que incluía el paquete 6. NUNCA conocimos a ningún mayordomo 7. Trato mediocre y arrogante del personal VIP 8. Mentiras del personal del VIP
1out of 5
by A verified traveller from chicago

Wouldn't recommend staying here

Posted 06-Feb-2017
We travel often, we just ask for clean room and we will find stuff to do outside... well this room was awful, mold on ceiling and water marks from water leaking, i had to sanitize the floors lyself because the floor was dirty (plenty of hair, sand, dust and all the clorox wipes were black after use), second day housekeeping left ZERO towels in ours rooms (0 big and 0 small towels), sheets weren't changed just beds were made. Staff was rude, sometimes during dinner we wouldn't even get approached at our table to get water or order something to drink, if someone came to pour us water, they would do it while looking somewhere else and walking away (I'd say Gracias and hear nothing back), tipping staff didn't help either. beach was small, lounge chairs almost by the water, food wasn't great, i made reservations on Wednesday and only 1 restaurant was availanle - soonest japanese on Friday 6:30, nothing else... overall very disappointed with quality, staff, ROOM. Would not return. Overall extremely disappointed and the only good thing about the hotel was Maribel from the entertainment team - always so nice, smiling and a simple hello made us feel welcome
Comment from Hotel Management
23-Feb-2017 by community manager, Hotel Management
Dear guest, Allow us to express our apologies for the drawbacks you may encounter during your stay, at Be Live Collection Canoa, one of our main priorities is to ensure our guest’s satisfactions reason why we have followed up your case with the corresponding department, to prevent similar situations in the future. Best regards,
2out of 5
by A verified traveller from vienne

Usine à touriste

Posted 03-Feb-2017
Pros: Les jardins , le personnel de l accueil
Cons: Hotel de 870 chambres : résultat catastrophique
Location: Dominicus , les plages de Saônale restaurant de langoustes chez Las Palmas.
Bel Hotel bonne situation mais trop de défauts pour un séjour confortable et agréable : nourriture très faible , vins affreux blanc et rouge , service et sourires au pourboire, pas de petites cuillères au petit déjeuner dans une seule salle , odeurs désagréables par endroit et malheureusement belle plage mais eau trouble sûrement dû aux deux ruisseaux se jetant dans la mer des 2 côtes extrêmes de l hôtel.dernier détail mais pas dès moindre vol de cent dollars le dernier jour sur la plage .
Comment from Hotel Management
11-Feb-2017 by community manager, Hotel Management
Cher client, Merci beaucoup de partager votre expérience avec nous, nous regrettons les inconvénients qui ont eu lieu au cours de votre séjour. Nous vous assurons que vos commentaires seront pris en compte dans le but de mieux.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jan-2017
voyage de noce. deux semaines au sein de l'hôtel. Personnel très accueillant. Chambres très propres. Je conseille vraiment cet hôtel très proche de la plage.
Comment from Hotel Management
14-Feb-2017 by community manager, Hotel Management
Cher Client, Très heureux de vos commentaires, notre mission est d'être là pour vous tout le temps et essayer de répondre à toutes vos demandes.
5out of 5
Recommended
for Everyone
by A verified traveller

Great service, beautiful beach

Posted 18-Jan-2017
It's really a very nice hotel, everyone is very nice and helpful, the food is great and you can find what to eat and drink 24 hours, - beautiful pool and beach!! You easily fall in love with it!!
Comment from Hotel Management
11-Feb-2017 by community manager, Hotel Management
Dear Guest, Highly happy about your comments, our mission is to be there for you all the time and try to fulfill all your demands. Best regards,
5out of 5
Recommended
for Everyone
by A verified traveller from Santo Domingo

Lindos lugar...

Posted 17-Jan-2017
Pros: Los jardines espectaculares.
Lindos jardines y áreas comunes, en las que se puede disfrutar de las aves que hacen vida libremente. El personal muy amable y dispuesto a colaborar. Las habitaciones y amenities muy buenas
Comment from Hotel Management
13-Feb-2017 by Community manager, Hotel Management
Estimado Huésped, Es un placer haber contado con su preferencia para el disfrute de sus vacaciones, agradecemos el tiempo tomado para hacernos saber algunos detalles sobre lo maravilloso de sus días con nosotros.
1out of 5
by A verified traveller from R

Honestly, I wish I could travel back in time

Posted 26-Dec-2016
I would first like to stat off with the check in process. It took about 20 minutes before anyone helped us check-in. Once the employees noticed us they asked for our passports then in silence took them and asked us to follow them without a single word. They took us to the VIP lounge where we were greeted by a very rude lady. It almost seemed like it was such a burden to have us as guests. She basically threw the papers at us and told us to sign. When my boyfriend began to read them they rolled her eyes, huffing and puffing. We stayed at the villas where we roomed with a bird and giant lizard that snuck in through the hole in the roof. Unfortunately neither the bird nor lizard deterred the hoard of mosquitos that also occupied our room. The toilet did not work at all when we got to the room. We had to call 4 times. The 4th time I had to threaten the front desk saying I would leave before someone came to our room. They proceeded to tell us to please stop throwing the toilet paper in the toilet. I'm sorry! I haven't even used the toilet yet! How can I clog a toilet without even using it?! Although the restaurants aim for fine dining, none of them really mastered the nuanced details. For instance, my eggs benedict was made using an ACTUAL muffin instead of an English muffin. It seem like they discovered "nice" food by just reading about it online. Sadly, they do not deserve an "A" for effort. All of the employees seemed like they did not want to be there (except for the awes
Comment from Hotel Management
11-Feb-2017 by community manager, Hotel Management
Dear guest, Allow us to express our apologies for the drawbacks you may encounter during your stay, at Be Live Collection Canoa, one of our main priorities is to ensure our guest’s satisfactions. Sincerely.
4out of 5
Recommended
for Everyone
by A verified traveller from Santiago, Chile

Excelente Luna de Miel

Posted 14-Dec-2016
Pros: Para un 4* esta super bien. Las habitaciones tienen buen tamaño, lejos lo mejor el Servicio.
Cons: La organización respecto al Vera Club, ya que es un recinto al cual no se tiene acceso pero esta dentro del resort, no me parece correcto.
Location: El lugar es muy lindo, limpio y con aves en los jardines(gansos y patos) Hay actividades todo el día con el grupo de animación, además de los tour.
Espectacular, desde el up grade que nos hicieron al hacer el check in, la habitación, amenidades, los jardines con patos y gansos, piscinas, bares y restaurantes. Lejos lo mejor, la calidad del servicio es lo que mas destaco, excelente atención. Como all inclusive esperaba que la calidad de los restaurant fuera baja, pero me equivoque, ya que desde el desayuno hasta la cena la comida muy buena, a excepción del restaurant Mexicano muy malo. Pero los otros incluyendo el Buffet, buenísimos.
Comment from Hotel Management
13-Feb-2017 by community manager, Hotel Management
Estimado Huésped, Gracias por tomarse el tiempo para hablarnos de sus vacaciones con nosotros, apreciamos todos sus comentarios, ya que esta es una excelente manera de hacer mejoras. Reciba un cordial saludo,
4out of 5
Recommended
for Everyone
by A verified traveller

Resort bellissimo

Posted 29-Nov-2016
Pros: tutto
Cons: l'animazione
Location: la posizione è buona, anche se lì vicino stanno ancora costruendo villaggi e le strade sono un po' messe male. andare a piedi al centro è difficile
Sono tornata ieri dopo 9 giorni passati al Be Live Canoa con mia sorella. Siamo state molto bene, anche perchè, a nostra sorpresa, ci è stata riservata l'area V.I.P. con tutti i comfort possibili. E' stata un'esperienza molto positiva, il resort è veramente bello e curato, è un'oasi di palme, fiori, giardini curatissimi, animali acquatici e uccelli di varie specie. All'interno di quest'oasi/villaggio c'è anche un ruscello con dei ponticelli di legno carinissimi.. insomma, tutto molto bello, diverso dai soliti villaggi turistici.
Comment from Hotel Management
13-Feb-2017 by Community manager, Hotel Management
Dear Guest , We are very sorrowful for not having met your expectations and apologize for any inconvenience caused. Best regards, General Manager.
1out of 5
Recommended
for Everyone
by A verified traveller from US

My 10 days nightmare

Posted 24-Nov-2016
I been in this hotel before and I really don't understand how can deteriorated s quick. My room bed was broken and the smell in my room was like a dirty toilet. After 3 day complaining the move is to a smaller room. In the new room the phone was broken and one day the battery of the door die at night we wait over 4 hours for someone to open the door because the master key for the complete hotel was broken too. It rain everyday day wich is not a complain but the hotel was not Abel to provide an umbrella because they run out of umbrellas. Food was Just horrible I ate the same breakfast, lunch and dinner for 10 days . Rats and mosquito running like they own the hotels. Please don't get your pool towels wet with rain because according to the girls (minie) you are not allowed to get more than one towel a day.