Ratings based on 53 Verified Reviews

3.6 out of 5
67% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Denver

great view, well complemented

Posted 21-Feb-2017
Pros: view, location, how big the room was.
Cons: i would like less stairs. But that is not an option for obvious reasons!
Location: walking requires crossing of a busy road, then 5 minutes to all the things in old town and zona rosa you may want. Really good location for low noise
very nice, basic for the most part. Not luxury, but quite nice for the price. Probably due to how from the beach and restaurants. LOTS of stairs. I had a room below a family that had kids stomping or playing for hours. It was not pleasant.
4out of 5
Recommended
for Everyone
by A verified traveller

Home of A Thousand Steps:

Posted 14-Feb-2017
Wonderful View. Very typical older Mexico Charm. Very Reasonable pricing.
3out of 5
Recommended
for Everyone
by A verified traveller from Canada

Excellent staff workers

Posted 06-Jan-2017
Great locatin above old town. 124steps to reception so must climb straight up to rooms so must be able to climb stairs daily up and down to beach, old town... great views from balconies
2out of 5
by Carlos from Zapopan

Falta mejorar

Posted 19-Aug-2016 on Hotels
Le falta mejorar sus habitaciones y accesorios, ya quedo muy viejo y aunque su vista es envidiable, necesitan inyectarle un poco de dinero para mejorarlo y hacerlo mas placentero.
1out of 5
by Laura from Denver

Posted 27-Jul-2016 on Hotels
The hotel had a good location; however it did not had air conditioning so it was very hot inside the room. We believed the mattres had bed bugs and requested a refund and manager did not agreed so we had to request another room and while i wait for this room to be ready which was a couple a days we sleept in another room in the same hotel with more family members well i got charged extra for being too many people in one room. Not a good experience at all.
5out of 5
by A verified traveller

Wonderful Experience!!

Posted 30-May-2016 on Hotels
Stayed for 10 days and could not have been happier. Lots of stairs to climb but its so pretty along the stairways and hallways! They greet you and take your bags up, deliver bottled water to your room, and previous to my arrival they were incredibly helpful and cooperative in arranging for me to upgrade to a room with AC after I realized how hot it was going to be. The staff is wonderful, they exchange money for you there, and have delivery service available to your room for water, soft drinks, wine etc. The rooms are so lovely, with amazing views of the bay, traditional decor, fully stocked kitchen, wonderful shower and bathroom. The AC was excellent, the cleaning immaculate every day, nice towels, comfortable bed. I can not say enough positive about the experience there. The location is excellent, very close to centro and the beach and pier. Taxis are going by constantly or its a short walk downtown. Beautiful property that I highly recommend if you are visiting the old town area of Puerto Vallarta!
5out of 5
by miguel a

Regresaría de nuevo

Posted 08-Apr-2016 on Hotels
Excelente
3out of 5
by Catherine from Duncan BC

Lovely but a workout

Posted 14-Mar-2016 on Hotels
Lovely villa just outside of "old town" Puerto Vallarta in Romantica Zona. Staff were very friendly and accomodating. The hotel itself is great perched on a hillside but not for the weak or invalid due to many stairs to get to the reception office on the 3rd floor never mind the rooms. We thankfully were only on the 4th floor. The only other concern is that it is right on the busy Carratera (highway) and the noise was pretty constant late into the night, which didn't allow us to leave the doors open for more air and coolness.
1out of 5
by A verified traveller from Seattle

What a letdown

Posted 28-Feb-2016
Cons: Service
After asking 5 locals about the location of the hotel, including a taxi driver, I finally found a shopkeeper who pointed out the way. The street ended with a 4 flight staircase which connected to a dead end street, 2 more blocks and a turn to a cul de sac brought the hotel into view. The location once found was fine; the service was not. Two days of power interruptions and two day without water dampen my enthusiasm. Management was absent.
3out of 5
by Barbara from Vernon Canada.

A place with authentic Mexican feel.

Posted 21-Feb-2016 on Hotels
This was our 2nd time here, enjoyed it for the most part but we had a room with no AC don't think I'd do that again as the ceiling fan over the bed was noisy and only worked on 1 speed. We also had a unit close to the road so was very noisy. They didn't like that we booked through the site and I believe you end up with the lesser rms when they're booked up. Won't stay again unless can specify unit staying in. Could use some better pillows.