Property entrance
Check availability

Reviews of Casa Blanca Rocky Point by Castaways

3.5 out of 5
Casa Blanca Rocky Point by Castaways
Boulevard Paseo De la Duna, Puerto Peñasco, SON

Reviews

6.8
Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 3 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 2 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

7.8/10

Cleanliness

6.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Jonatan Garcia on 18 Aug 2018
Hello Gerald. Thank you for the wonderful review! We're so happy to hear that you enjoyed your stay with us and thank you for letting us know your experience. We hope to welcome you back soon!

4/10 Poor

FrankCordova, Los angles

Disliked: Cleanliness, staff & service
The room had a great view. Updated appliances and tvs that disn’t work though. Didn’t like the fact that the hotel doesn’t have a lobby. To check in and out you have to drive like ten minutes downtown to get you keys. My wife and I stayed in the master room and we where bitten by bed bugs I have over 10 bites on me alone. Pools are usually cool but these pools felt like hot tubs. First time we stay at a hotel where we have to take off all the linnen from the beds and put then in the laundry room. Start the washer with a load of towels. Start a load of dishes in the dishwasher. My family and I didn’t mind doing this but usually when we go on vacation and stay at a hotel all of this is done with room service. Overall really didn’t enjoy our stay and won’t go back to this location.
Stayed 2 nights in Aug 2018
Response from Jonatan Garcia on 18 Aug 2018
Hello Frank. We are very sorry that your vacation was affected by the problem you reported. We appreciate that you took the time to let us know the issues you experienced. We have reported your issue to the department head so they can take immediate action so it does not occur again. We always want our guests to have the best experience possible. With your input you have allowed us the ability to make the experience better for others. Each property we manage is independently owned and some owners update sooner than others. This is some of the charms when staying in a condo resort but for some the property will not meet their personal expectations. Thank you and please let our reservations agent know on your next visit so we can select our best unit available for you. Thank you for helping us to become better for others.

8/10 Good

Cheap Chrissy, Phoenix

Liked: Cleanliness, property conditions & facilities, room comfort
Well Appointed and Clean Condo (306D)
The two-room suite (D306) really exceeded our expectations. The beds were super comfortable, there were TV's in the bedrooms, a full-sized fridge, microwave, and stove, and all the cooking utensils you would need. Even had two coffee makers and a blender. Also full sized washer/dryer and enough soap for one load. Travertine shower enclosures, quartz countertops and a great view from the large patio made it feel deluxe. No worries about running out of hot water with the huge water heater. There were more than enough towels and linens. Comfy leather couch and loveseat. We were told by reservation takers there would only be sheets but the beds did have clean bedspreads that worked as blankets. There were a couple of putters for the mini-golf course and even a few board games. Everything was remarkably clean. The complex is gated and the guards only let residents in so it felt safe. That said, the resort itself had a few rough edges, as expected. One of the pools was only half completed, one was heated but there was no hot tub. The elevator didn't work, good thing we weren't in a wheelchair. The huge smart TV in the master bedroom wasn't hooked up to the satellite but it had netflix that only played movies dubbed in Spanish. The remote batteries were dead so we had to buy more. The ice maker was inoperable - maybe on purpose. Overall, I would definitely stay here again if we get the same bargain rates we paid this time.
Stayed 3 nights in Feb 2018
Response from Jonatan Garcia on 17 Mar 2018
Hello Chrissy. Thank you for the wonderful review! We're so happy to hear that you enjoyed your stay with us and thank you for letting us know your experience. We hope to welcome you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2017
Hello dear Guest. Thank you for the wonderful review! We're so happy to hear that you enjoyed your stay with us and thank you for letting us know your experience. We hope to welcome you back soon!

4/10 Poor

Marcia, Rio Rancho

Liked: Cleanliness
Disliked: Staff & service
Worst management of this property
It is one long story, but I'll say this. The unit, at Casa Blanca, was beautiful but having to go across town to pick up the keys and the long, hard fight with the realty company to get proper maintenance of this unit was enough for me to never want to go back. Things didn't work around the condo and for over $1000 for four nights, we should have received tip top treatment. I feel sorry for the owners because this property is so mismanaged. And to add insult to injury, I asked one of the Castaways Realty Company if there was a restaurant in Casa Blanca. He said there was and even gave me the name of a restaurant - he needs to get his facts straight - there is NO restaurant in Casa Blanca. He lied to me.
Stayed 4 nights in Jul 2017
Response from Jonatan Garcia on 15 Jul 2017
Dear Guest. We are very sorry that your vacation was affected by the problem you reported. We appreciate that you took the time to let us know the issues you experienced. We have reported your issue to the department head so they can take immediate action so it does not occur again. We always want our guests to have the best experience possible. With your input, you have allowed us the ability to make the experience better for others. Each property we manage is independently owned and some owners update sooner than others. This is some of the charms when staying in a condo resort but for some, the property will not meet their personal expectations. Thank you and please let our reservations agent know on your next visit so we can select our best unit available for you. Thank you for helping us to become better for others.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what it cracked out to be
Specifically wanted a 2 bedroom with a king bed, 2 single beds and a pull out sofa like there advertising ad stated for our 3 night family vacation. When we got there, the rooms had 1 king and 1 queen with no pull out sofa. Went back to Office to resolve issue which was of sight a 10 min drive with no lock. We were informed that there is nothing they can do and have no other rooms available. So basically we paid $450 for very uncomfortable 3 night stay that we Did Not enjoy thanks to Castaway vacation/ Casa Blanca Golf Condos.
Response from Jonatan Garcia on 15 Mar 2017
Hello dear Guest. We are sorry your trip was not as you had expected. Thank you for letting us know your experience this will make us be better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relajación
Excelente lugar para relajarse, muy bonitos psisajes, excelentes intalaciones, lugar muy limpio
Stayed 2 nights in Feb 2018
Response from Jonatan Garcia on 25 Feb 2018
Hola querido Huesped! Muchas gracias por calificarnos y por tus comentarios! Nos complace escuchar que hayas disfrutado de tu estancia con nosotros y esperamos tenerte de vuelta pronto! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hello dear Guest. We are glad to hear that you enjoyed your stay with us. Thank you for your review and we hope to have you back soon!