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Alua Tenerife

Photo gallery for Alua Tenerife

Featured image
Beach nearby, black sand
Beach nearby, black sand
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas

Overview of Alua Tenerife

Alua Tenerife

4 out of 5

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
C. Antonio Ruiz Alvarez 7, Puerto de la Cruz, Tenerife, 38400

Explore the area

  • Popular LocationGarden Beach5 min walk
  • Popular LocationPlaza del Charco14 min walk
  • Popular LocationLoro Park17 min walk
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)30 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable 13 Dec 2020 - 30 Nov 2021.

About this area

Puerto de la Cruz

Located in Puerto de la Cruz, Alua Tenerife is near theme parks and on the boardwalk. Plaza del Charco and La Paz Lookout are notable landmarks, and the area's natural beauty can be seen at Orotava Valley and Garden Beach. Travelling with kids? Don't miss Loro Park. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Garden Beach - 5 min walk
  • San Felipe Castle - 7 min walk
  • Plaza del Charco - 14 min walk
  • Loro Park - 17 min walk
  • Risco Belle Aquatic Gardens - 20 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 30 min drive

Restaurants

  • Terra café — 1 min walk
  • Kentia Pool Club — 1 min walk
  • O' Vesuvio 2 - 2 min walk
  • MotArt café - 3 min walk
  • Andana Beach Club - 5 min walk

About this property

Alua Tenerife

4-star, family-friendly hotel, walk to Garden Beach
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and an outdoor tennis court are on-site. All 421 rooms offer free WiFi, fridges and Smart TVs with satellite channels. Other amenities available to guests include TVs, hairdryers and safes.
Alua Tenerife offers 421 forms of air-conditioned accommodation with a safe and a hairdryer. 40-inch Smart televisions come with satellite channels. Bathrooms include baths or showers and bidets.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

All-inclusive room rates at Alua Tenerife are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and local non-alcoholic beverages included

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Free off-site parking within 82 ft
  • Street parking available
  • Local area shuttle (surcharge) up to 500 kilometers
  • Bus station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:30 AM: EUR 9 for adults and EUR 4.5 for children
  • All buffet meals, snacks and local non-alcoholic beverages included
  • 3 restaurants
  • 1 poolside bar and 1 bar

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Shopping

Family friendly

  • Arcade/games room
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Bathtub or shower
  • Bidet
  • Hairdryer
  • Towels

Entertainment

  • 40-inch smart TV
  • Satellite channels

Food and drink

  • Fridge

More

  • Desk
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 13 December 2020 to 30 November 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 9 for adults and EUR 4.5 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 June to 30 September
A car is not required for transport to and from this property

Property is also known as

Hotel Turquesa
Hotel Turquesa Playa
Turquesa Playa
Turquesa Playa Hotel
Gran Hotel Turquesa Playa Tenerife/Puerto De La Cruz
Gran Turquesa Playa Hotel
Hotel Gran Turquesa Playa Puerto de la Cruz
Hotel Gran Turquesa Playa
Gran Turquesa Playa Puerto de la Cruz
Gran Turquesa Playa
Alua Tenerife Hotel
Hotel Gran Turquesa Playa
Alua Tenerife Puerto de la Cruz
Alua Tenerife Hotel Puerto de la Cruz

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 27 out of 122 reviews
5 - Excellent 22%
Rating 4 - Good. 43 out of 122 reviews
4 - Good 35%
Rating 3 - Okay. 34 out of 122 reviews
3 - Okay 28%
Rating 2 - Poor. 9 out of 122 reviews
2 - Poor 7%
Rating 1 - Terrible. 9 out of 122 reviews
1 - Terrible 7%

3.9/5

Cleanliness

3.8/5

Staff & service

3.4/5

Amenities

3.3/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible food
Staff ok, taking this Covid thing very seriously, cleaning continuously. Rooms ok, big enough. The worst ever hotel food wise. I’m not fussy, I eat everything. They should immediately sack the chef. I can do better cooking, and i can’t do a boil egg. Guys, it’s horrible; same food in the morning, lunch and evening. I feel gutted for this review, staff don’t deserve it but horrible food. Please just bed&breakfast not all inclusive. Never, ever ever ever will be returning
Stayed 1 night in Jul 2020

3/5 Okay

Travelled with family
Disliked: Property conditions & facilities, room comfort
not good value for money
not much food to choose for vegetarians. hard bread. miserable waitress room too small .terrace small and no privacy good entertainment Wednesday night . Swing Latino
Stayed 2 nights in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

3/5 Okay

Travelled with family
Receptionist were not really respectful. We came from Gran Canaria for one night with car and there were not free parking as it’s been said on Expedia, hotel’s parking was under construction. We were 3 people in one room and we’ve got only two blankets
Stayed 1 night in Mar 2019

1/5 Terrible

Disliked: Staff & service, property conditions & facilities
Old and awful location. What is advertised isn’t open or not got the facilities. Hardly anything there. Worst holiday I have ever had.
Stayed 7 nights in Mar 2019