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Tropical

3.0 star property
Comfortable spa hotel, walk to Plaza del Charco

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June 2024

Tropical

Photo gallery for Tropical

Free cots/infant beds, free WiFi, bed sheets
Front of property
Free cots/infant beds, free WiFi, bed sheets
Meeting facility
Lobby

Overview of Tropical

Reviews
7.0

Good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
Calle Puerto Viejo, 1, Puerto de la Cruz, CN, 38400
  • Popular LocationPlaza del Charco2 min walk
  • Popular LocationLago Martianez Swimming Pools12 min walk
  • Popular LocationLoro Park18 min walk
  • AirportTenerife (TFS-Tenerife South)71 min drive
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Room options

View all photos for Double Room (2 pax)

Free cots/infant beds, free WiFi, bed sheets

Double Room (2 pax)

Highlights

Balcony
Free cots/infant beds
Kitchenette
Mini-fridge
TV
Private bathroom
Shower/bath combination
Microwave
  • 323 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Balcony (2 pax)

Free cots/infant beds, free WiFi, bed sheets

Double Room, Balcony (2 pax)

Highlights

Balcony
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
TV
Private bathroom
Shower/bath combination
Microwave
  • 323 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio (1 pax)

Studio (1 pax) | Free cots/infant beds, free WiFi, bed sheets

Studio (1 pax)

Highlights

Free cots/infant beds
TV
Private bathroom
Shower/bath combination
Griddle
Wardrobe
  • 323 sq ft
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room Single Use, Balcony (1 pax)

Free cots/infant beds, free WiFi, bed sheets

Double Room Single Use, Balcony (1 pax)

Highlights

Balcony
Free cots/infant beds
Kitchenette
Mini-fridge
TV
Private bathroom
Shower/bath combination
Microwave
  • 323 sq ft
  • Partial ocean view
  • Sleeps 1
  • 1 Single Bed

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About the area

Puerto de la Cruz

Located in Puerto de la Cruz, Tropical is near the beach. Plaza del Charco and La Paz Lookout are notable landmarks, and the area's natural beauty can be seen at Garden Beach and Lago Martianez Swimming Pools. Don't miss out on a visit to Botanical Gardens.
Visit our Puerto de la Cruz travel guideOpens in a new window

What's nearby

  • Plaza del Charco - 2 min walk
  • Lago Martianez Swimming Pools - 12 min walk
  • Taoro Park - 14 min walk
  • Loro Park - 18 min walk
  • La Paz Lookout - 20 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 30 min drive

Restaurants

  • Compostelana Plaza - 1 min walk
  • Hannen Barril - 1 min walk
  • Compostelana - 1 min walk
  • Slow Coffee Tenerife - 1 min walk
  • Mazaroco - 3 min walk

About this property

Tropical

Hotel near Plaza del Charco
Located close to Taoro Park and Lago Martianez Swimming Pools, Tropical provides a rooftop terrace, dry cleaning/laundry services and a bar. Take some time to relax at the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. In addition to a children's club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Buffet breakfast (surcharge), tour/ticket information and a front desk safe
  • Luggage storage, concierge services and a TV in reception
  • A 24-hour front desk, a vending machine and meeting rooms
Room features
All guestrooms at Tropical offer comforts such as free WiFi and safes.
Other amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Wardrobes/cupboards, griddles and free infant beds

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking within 600 metres

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Children's club
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's club
  • Free cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Weekday housekeeping

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV

Food and drink

  • Griddle

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Tropical Hotel Puerto de la Cruz
Tropical Puerto de la Cruz
Aparthotel Tropical Hotel Puerto de la Cruz
Aparthotel Tropical Hotel
Aparthotel Tropical Puerto de la Cruz
Aparthotel Tropical
Aparthotel Tropical Tenerife/Puerto De La Cruz
Tropical Hotel
Aparthotel Tropical
Tropical Puerto de la Cruz
Tropical Hotel Puerto de la Cruz

Frequently asked questions

Does Tropical have a pool?

Yes, this property has an outdoor pool.

Is Tropical pet-friendly?

No, pets are not allowed at this property.

How much is parking at Tropical?

There is free parking nearby.

What time is check-in at Tropical?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Tropical?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Tropical located?

Situated near the beach, this spa hotel is within a 15-minute walk of Plaza del Charco, Garden Beach and Lago Martianez Swimming Pools. Taoro Park and La Paz Lookout are also within 1 mi (2 km).

Tropical Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 59 reviews" "
Rating 8 - Good. 21 out of 59 reviews" "
Rating 6 - Okay. 22 out of 59 reviews" "
Rating 4 - Poor. 3 out of 59 reviews" "
Rating 2 - Terrible. 4 out of 59 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Barrington

Disliked: Staff & service
The property was about 100 km away from where it was advertised...SCAM ADVERTISING!!!
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nem azt a szobát kaptam, amit vásároltam!
Stayed 5 nights in Jun 2021

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel
I had a budget room but there were other options with balcony. No foyer to sit in. Breakfast good with plenty of variety. The kitchen in the apartment option was pretty poor. Good central location, so noisy. Nice roof top terrace with tiny pools.
Stayed 7 nights in Jan 2020

6/10 Okay

Muriel

Liked: Cleanliness
Well located- get what you pay for.
If you want a budget apartment in the centre of old Puerto de la Cruz, then this could work for you. Good points; 1.space- we had a bedroom kitchenette, balcony (note- not all rooms have balconies) and bathroom; 2.Efficient lift (only one) and level access; 3.24 hour reception desk with a willingness to solve problems; 4.Cleaning at high standard- in room cleaning 6 days per week (not Sundays) and pleasant, accommodating staff; 5.Excellent location. Not so good points 1.Could do with some refurbishment; 2.Restaurant always looked closed- saw ONE person taking breakfast on our 18 day holiday; 3.Swimming pool extremely tiny 4.No soft seating i.e. no arm chairs/sofas either or small space at reception; 5. kitchen equipped with microwave and hob, but ovens out of use. 6.No air-conditioning or fans.
Stayed 18 nights in Oct 2019

8/10 Good

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penthouse suite.
Upon checking in was switched to the Park Plaza Hotel and allocated a room on the hotel roof next to the pool. Very peaceful as this was the only room on that level. Very handy for all the bars and restaurants in the area.
Stayed 7 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Whatever it say when we reserved was not there. No balconey .the sheets so old .very cold at night and heating . The elevater most the days was out of order .the noise construction until very lait in the night . The front desk girl she is very bad
Stayed 6 nights in Jan 2019

2/10 Terrible

Gemma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXTREMELY unsatisfactory and unprofessional.
The hotel was highly unsatisfactory. We arrived at the hotel to find no towels placed into the room. The room itself was extremely dated. The beds were incredibly firm and as dated as the room itself. The sheets were not white and of questionable cleanliness. When we asked for towels, the desk told us that the cleaning ladies would enter our room (when we were not there, but our bags were) to place some in the bathroom. After returning to take showers, we realized that the room did not have a hair dryer like it was listed on their website. At first we were told that we should come to the front desk to get one. When we went downstairs, they said that they did not have it and would send it up with a cleaning lady later. We waited for half of an hour and called the front desk again. They claimed that they had left it in the room, which they had not, with an increasingly annoyed tone. We returned to the front desk and were told that there was NO hairdryer included with the room. We showed them that a hair dryer was listed on their website. They claimed that that was a mistake, they will be contacting their website producer to change that and that they had placed one in our room now. Previously, the cleaning lady had placed our hairdryer in the OTHER room 207. Seeing as the hotel is two hotels in one, with repeating room numbers, they had placed it in the wrong room. Meaning they had entered ours and another guests room many times without the guests present.
Stayed 1 night in Jan 2019

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Tropical, Plaza del Charco
Tropical is an old hotel in Plaza del Charco, doesn't look much from outside, and dated inside, but clean, comfortable beds and friendly staff. Location is very lively, all day and loud music in the cafe bar below at night. Depends how you look at it, for me free entertainment, I love it, but not for people who like quiet locations.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Peter, Suffolk, England

Liked: Staff & service
Disliked: Cleanliness, room comfort
close to everything
Bed uncomfortable, no balcony, pool on topof 7th floor, breakfast good,excellent location.