AluaSoul Orotava Valley

Photo gallery for AluaSoul Orotava Valley

Primary image
Outdoor pool, pool umbrellas, pool loungers
1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace

Overview of AluaSoul Orotava Valley

AluaSoul Orotava Valley

4.0 star property

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Calle Manuel Yanes Barreto, 13, Puerto de la Cruz, Tenerife, 38400

Explore the area

  • Popular LocationGarden Beach9 min walk
  • Popular LocationTaoro Park15 min walk
  • Popular LocationPlaza del Charco19 min walk
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)32 min drive

Choose dates to view prices

About this area

Puerto de la Cruz

Located in Puerto de la Cruz, AluaSoul Orotava Valley is near the beach. Timanfaya Theater and Eduardo Westerdahl Museum of Contemporary Art are cultural highlights, and some of the area's landmarks include San Felipe Castle and Puerto de la Cruz Archaeological Museum. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Garden Beach - 9 min walk
  • San Felipe Castle - 11 min walk
  • Taoro Park - 15 min walk
  • Plaza del Charco - 19 min walk
  • Risco Belle Aquatic Gardens - 20 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 32 min drive

Restaurants

  • MotArt café - 6 min walk
  • Bahia del Valle - 7 min walk
  • O' Vesuvio 2 - 7 min walk
  • Andana Beach Club - 9 min walk
  • Restaurante Ruen Thai - 9 min walk

About this property

AluaSoul Orotava Valley

Family-friendly hotel with 3 restaurants and free area shuttle
3 restaurants, an outdoor pool and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas, a free area shuttle and a free shopping centre shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a sauna are on-site. Change of towels is available on request
AluaSoul Orotava Valley offers 202 accommodations with a safe and coffee/tea makers. Rooms open to balconies. This accommodation offers separate sitting areas. LED televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

All-inclusive room rates at AluaSoul Orotava Valley are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

Buffet meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Entertainment

On-site entertainment and activities

Languages

English, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Free off-site parking within 328 ft
  • Free local area shuttle
  • Free shopping centre shuttle

Food and drink

  • 3 restaurants
  • 1 poolside bar and 1 bar

Restaurants on site

  • Terra Café
  • Mare Nubium
  • Kentia Pool Club
  • Agua Lobby Bar

Things to do

  • Fitness centre
  • Outdoor pool
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • Free area shuttle
  • Corner/local shop
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Renovated entire property – November 2021
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bath or shower
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • TV/satellite channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Fridge

Outdoor space

  • Balcony

More

  • Desk
  • Energy-saving features in guest rooms
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers only
  • Water-efficient toilets only

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: EUR 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Diamante Suites
Diamante Suites Hotel
Diamante Suites Puerto de la Cruz
Hotel Diamante Suites
Hotel Diamante Suites Puerto de la Cruz
Hotel Diamante Suites Adults Puerto de la Cruz
Hotel Diamante Suites Adults
Diamante Suites Adults Puerto de la Cruz
Diamante Suites Adults
Hotel Diamante Puerto De La Cruz
Hotel Diamante Suites Tenerife/Puerto De La Cruz
Hotel Diamante Suites Adults Only
Hotel Diamante Suites
AluaSoul Orotava Valley Hotel
AluaSoul Orotava Valley Puerto de la Cruz
AluaSoul Orotava Valley Hotel Puerto de la Cruz

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 15 out of 84 reviews
5 - Excellent 18%
Rating 4 - Good. 37 out of 84 reviews
4 - Good 44%
Rating 3 - Okay. 20 out of 84 reviews
3 - Okay 24%
Rating 2 - Poor. 8 out of 84 reviews
2 - Poor 10%
Rating 1 - Terrible. 4 out of 84 reviews
1 - Terrible 5%

3.9/5

Cleanliness

3.8/5

Staff & service

3.4/5

Amenities

3.5/5

Property conditions & facilities

5.0/5

Eco-friendliness

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

3/5 Okay

Decent hotel and breakfast. Rooms dated
Stayed for one night in a family room. The hotel is nice but rooms are dated. Breakfast was OK with fresh omelettes and pancakes, but we found the evening meal to be very restrictive.
Stayed 1 night in Mar 2019

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
No outside space. Not a hotel per se - no room service or facilities, buffet restaurant. Pool was small opened late and closed early. Staff were very good, helpful and friendly.
Stayed 6 nights in Feb 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, great view and great breakfast
Fantastic view. Very good breakfast. It was always easy find a car space near the hotel.
Stayed 2 nights in Feb 2019

4/5 Good

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2019

1/5 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

2/5 Poor

Disliked: Staff & service
Problems checking in
Stayed 7 nights in Dec 2018

4/5 Good

Liked: Staff & service, property conditions & facilities, room comfort
Nice enough hotel. Up a hill, so kept fit! Bar staff lovely.
Stayed 3 nights in Nov 2018

3/5 Okay

Liked: Cleanliness, room comfort
Has a potential but would NOT recommend
The hotel has a potential and it is not a biggy that it is outdated, the room was big with a balcony overlooking mountains, people who work there are super nice BUT I would not recommend anybody to stay there, here is why: 1) you have to pay for Wi-Fi in cash per hour/day and per device 2) in order to get a towel for the pool you need to go all the way to the front desk and leave a 20 euro cash deposit 3) breakfast is horrible, even though there is a variety of stuff there most of is just tasteless mush. The only thing I could it was a croissant and banana, but when I tried to take it with me because we were leaving for a hike an older German dude (guest of the hotel) stopped me in the middle of a restaurant and told me I can't take food out. 4) the hotel is full of older German people in their 70s Like I said, it has a potential but it is not being realized because of a way everything is set up.
Stayed 1 night in Nov 2017