Title: Cassino All Inclusive Resort Poços de Caldas By Nacional Inn Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6141476&destination=Po%C3%A7os+de+Caldas%2C+Minas+Gerais%2C+Brazil&selected=64612009&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cassino All Inclusive Resort Poços de Caldas By Nacional Inn Gardens provide a peaceful backdrop for family time at this resort, where guests gather poolside or enjoy friendly competition in the arcade and game room. ## Photo gallery for Cassino All Inclusive Resort Poços de Caldas By Nacional Inn ![Indoor pool, outdoor pool, pool loungers - Cassino All Inclusive Resort Poços de Caldas By Nacional Inn (Poços de Caldas)](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/194303de.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - Cassino All Inclusive Resort Poços de Caldas By Nacional Inn (Poços de Caldas)](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/da413788.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Cassino All Inclusive Resort Poços de Caldas By Nacional Inn (Poços de Caldas)](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/4c37c755.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Cassino All Inclusive Resort Poços de Caldas By Nacional Inn (Poços de Caldas)](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/b5888316.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Cassino All Inclusive Resort Poços de Caldas By Nacional Inn (Poços de Caldas)](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/9d24fab2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Cassino All Inclusive Resort Poços de Caldas offers a family-friendly environment with its garden and playground. Travelers can participate in yoga or fitness classes, visit the spa for relaxation treatments, and connect using the complimentary in-room WiFi. ## Reviews 8.4 Very good ## Popular amenities - Pool - All-inclusive - Spa - Pet-friendly - Parking included - Free Wi-Fi £158 includes taxes & fees 27 Apr - 28 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=64612009&PinnedHotelID=64612009&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=64612009&PinnedHotelID=64612009&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=64612009&PinnedHotelID=64612009&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=64612009&PinnedHotelID=64612009&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=64612009&PinnedHotelID=64612009&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=64612009&PinnedHotelID=64612009&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=64612009&PinnedHotelID=64612009&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=64612009&PinnedHotelID=64612009&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 3+ beds 2 beds 1 bed Showing 15 of 15 rooms ### View all photos for Superior Room ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/62044c9b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room - 1 bedroom - Sleeps 4 - 2 Single Beds and 1 Queen Bed ### View all photos for Handicapped Room ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/c109ab49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Handicapped Room - 290 sq ft - Sleeps 3 ### View all photos for Suite Junior with Pool View ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/6bce419f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Pool View - 592 sq ft - Sleeps 6 ### View all photos for Suite Premium with Pool View ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/5596558d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Pool View - 645 sq ft - Sleeps 6 ### View all photos for Suite Presidential with Pool View ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/1b60ccb6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Presidential with Pool View - 947 sq ft - Sleeps 4 ### View all photos for Room Master ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/f174b956.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Master - 290 sq ft - Sleeps 4 ### View all photos for Suite Standard ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/2ee225e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Standard - 624 sq ft - Sleeps 2 ### View all photos for Quarto Luxo Acessibilidade ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/144f0ef4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quarto Luxo Acessibilidade 8.8 Excellent 6 reviews - 279 sq ft - 1 bedroom - Sleeps 3 - 1 Single Bed and 1 Queen Bed ### View all photos for Junior Studio Suite ![View from room](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/6a18cf2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio Suite 10.0 Exceptional 1 review - 593 sq ft - 1 bedroom - Sleeps 6 - 2 Queen Beds and 2 Single Beds ### View all photos for Premium Studio Suite ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/05613211.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Studio Suite - 653 sq ft - Sleeps 6 - 2 Queen Beds and 2 Single Beds ### View all photos for Exclusive Studio Suite ![Exclusive Studio Suite | In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/4a76d75e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Studio Suite - 949 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Family Room (Luxo) ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/6be4b83b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (Luxo) 9.0 Wonderful 2 reviews - Sleeps 4 - 2 Single Beds and 1 Queen Bed ### View all photos for Standard Studio Suite, 1 Queen Bed ![Standard Studio Suite, 1 Queen Bed | In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/bba0d22a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Studio Suite, 1 Queen Bed - 624 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Room (Luxo) ![Deluxe Room (Luxo) | In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/f8a1ea99.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (Luxo) 9.0 Wonderful 2 reviews - 1 bedroom - Sleeps 3 - 1 Single Bed and 1 Queen Bed ### View all photos for Room Deluxe with Mountain View ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/65000000/64620000/64612100/64612009/53727729.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe with Mountain View - 290 sq ft - Sleeps 3 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPocos-De-Caldas-Hotels-Cassino-Resort-All-Inclusive-Pocos.h64612009.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPocos-De-Caldas-Hotels-Cassino-Resort-All-Inclusive-Pocos.h64612009.Hotel-Information) ## About the area Jardim Philadelphia, a neighbourhood in Poços de Caldas, is home to Cassino All Inclusive Resort Poços de Caldas By Nacional Inn. Fountain of Roses and Christ the Redeemer are local landmarks, and some of the area's activities can be experienced at Thermas Antonio Carlos and Poços de Caldas Cable Car. Travelling with kids? Consider Walter World Theme Park, or check out an event or a game at Dr. Ronaldo Junqueira Municipal Stadium. [Visit our Poços de Caldas travel guide](https://www.expedia.co.uk/Pocos-De-Caldas.dx6141476) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-21.83311%2C-46.50510&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mmkP5bGLHGItTlWpc2DTNCoA_IY=) Avenida do Contorno KM 5, Jardim do Contorno, Poços de Caldas, MG, 37706-306 ### What's nearby - Walter World Theme Park 6 min drive \- 4.5 miles - SESC Pocos de Caldas Community Center 11 min drive \- 6.7 miles - Macacos Fountain 11 min drive \- 6.7 miles - Thermas Antonio Carlos 11 min drive \- 6.7 miles - Pedro Sanches Square 11 min drive \- 6.9 miles ### Restaurants - Sorvetes Nevada 9 min drive - Doces Tatitania 8 min drive - Restaurante Fazenda 6 min drive - Cabana Pizzaria 9 min drive - Fabiano's Bar 10 min drive ## About this property ### Cassino All Inclusive Resort Poços de Caldas By Nacional Inn Upscale all-inclusive hotel located in Jardim Philadelphia You can look forward to a garden, a playground and an arcade/games room at Cassino All Inclusive Resort Poços de Caldas By Nacional Inn. Take some time to relax at the on-site spa. Fitness classes and yoga classes are offered at the gym; Cassino All Inclusive Resort Poços de Caldas By Nacional Inn also has dry cleaning/laundry services, an outdoor entertainment area and a bar. Free in-room WiFi is available to all guests, along with a business centre and a steam room. Additional perks include: - An indoor pool and an outdoor pool, along with sunloungers - Free self-parking - Concierge services, a banquet hall and smoke-free property - 1 meeting room, a billiards/pool table and a front desk safe Room features All 142 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers - 40-inch flat-screen TVs with cable channels - Daily housekeeping and desks ### All-inclusive details This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All meals, snacks and beverages included ## Similar properties ![4 indoor pools, 3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/9000000/8270000/8260700/8260624/fef2ae4b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Thermas All Inclusive Resort Poços de Caldas By Nacional Inn Região Urbana Homogênea XX - Pool - All-inclusive - Kids’ pool - Water slide 9.0 Wonderful 245 reviews £192 includes taxes & fees 27 Apr - 28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=8260624&PinnedHotelID=8260624&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, 5 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/5000000/4260000/4258400/4258325/w3543h2358x0y0-2d1f14d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn Região Urbana Homogênea XI - 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30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=22649940&PinnedHotelID=22649940&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/90000000/89170000/89164600/89164593/0401bb08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Styles Poços De Caldas Região Urbana Homogênea V - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 346 reviews £44 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=89164593&PinnedHotelID=89164593&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/2000000/1810000/1807600/1807542/a124b56d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nacional Inn Poços de Caldas Região Urbana Homogênea IX - Pool - Pet-friendly - Water slide - Free Wi-Fi 7.2 Good 676 reviews £36 includes taxes & fees 30 Mar - 31 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=1807542&PinnedHotelID=1807542&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=64612009&PinnedHotelID=64612009&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=64612009,8260624,4258325,10267612,9031963) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A restaurant ### Things to do - Arcade/game room - Billiards/pool table - Children's pool - Fitness classes - Full-service spa - Gym - Indoor pool - Outdoor pool - Playground - Sauna - Steam room - Yoga classes ### Family friendly - Arcade/game room - Children's pool - Indoor pool - Laundry facilities - Outdoor pool - Playground - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - Business centre - Meeting room ### Outdoors - Garden - Outdoor entertainment area - Picnic area - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - 40-inch flat-screen TV with cable channels ### More - Air conditioning - Desk - Laptop workspace - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: anytime ### Check-out Check-out before 2:00 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property At check-in, guests must provide a record of full COVID-19 vaccination Guests providing vaccine records must have received complete COVID-19 vaccination at least 3 days prior to check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of BRL 110 per pet, per day Service animals are welcome, and are exempt from fees 1 total (up to 15 kg per pet) Pets cannot be left unattended ### Children and extra beds Children are welcome 2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Pet fee: BRL 110 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Long-term renters welcome Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information. Only registered guests are allowed in the guestrooms ## Frequently asked questions ### Does Cassino All Inclusive Resort Poços de Caldas By Nacional Inn have a pool? ### How much does it cost to stay at Cassino All Inclusive Resort Poços de Caldas By Nacional Inn? ### Is Cassino All Inclusive Resort Poços de Caldas By Nacional Inn pet-friendly? ### How much is parking at Cassino All Inclusive Resort Poços de Caldas By Nacional Inn? ### What time is check-in at Cassino All Inclusive Resort Poços de Caldas By Nacional Inn? ### What time is check-out at Cassino All Inclusive Resort Poços de Caldas By Nacional Inn? ### Are there all-inclusive benefits at Cassino All Inclusive Resort Poços de Caldas By Nacional Inn? ### Where is Cassino All Inclusive Resort Poços de Caldas By Nacional Inn located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Cassino All Inclusive Resort Poços de Caldas By Nacional Inn Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.6 Amenities ### 8.8 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 83 8 - Good 39 6 - Okay 18 4 - Poor 13 2 - Terrible 4 ## Reviews Verified ### 10/10 Excellent #### Rita de Cássia 22 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Funcionários muito atenciosos sempre prontos para ajudar. ##### Rita de Cássia Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Marisa 3 Dec 2025 Liked: Cleanliness, staff & service, amenities tudo ##### Marisa Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Marco 28 Nov 2025 Liked: Cleanliness, staff & service, amenities Hotel muito bom ##### Marco Stayed 2 nights in Nov 2025 Verified ### 6/10 Okay #### Saulo 17 Nov 2025 Liked: Cleanliness, staff & service, amenities Fiquei hospedado neste hotel por 4 dias. Pontos negativos: O maior problema foi o isolamento acústico péssimo dos quartos - as paredes pareciam de papel. Um hóspede assistia TV alta até tarde todos os dias. Pior ainda era o cachorro no quarto ao lado, que latia constantemente. Muitas vezes os donos saíam deixando o animal preso, que além de latir, batia as patas na porta o tempo todo. Acordamos duas manhãs com os latidos. O ar-condicionado fazia barulho altíssimo após certo tempo ligado, como se algo estivesse travado. A tampa do ralo do box estava solta e amassada, saindo do lugar com a água do chuveiro - um caos com criança de 3 anos. Na piscina, o som toca música no volume máximo o dia inteiro. Apesar de ser "all inclusive", fora café, almoço e jantar, só há tira-gostos (salgados, amendoins). Pontos positivos: Funcionários sempre atenciosos e aparentemente felizes. Piscinas (mesmo externas) sempre quentinhas e ótimas. Arrumação do quarto impecável. Comidas do café, almoço e jantar muito gostosas e fartas. Muitas opções de entretenimento para crianças. No geral, um hotel mediano. ##### Saulo Stayed 4 nights in Nov 2025 Verified ### 10/10 Excellent #### Ana Paula 5 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fim de semana maravilhoso com a família e os amigos! Tudo perfeito, desde a recepção até a saída! Recomendo e com certeza voltaremos! ##### Ana Paula Stayed 2 nights in Nov 2025 Verified ### 8/10 Good #### JOSIMAR 15 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hj ##### JOSIMAR Stayed 3 nights in Oct 2025 Verified ### 6/10 Okay #### Patrícia C 29 Sept 2025 Liked: Cleanliness Jantar a desejar ##### Patrícia C Stayed 2 nights in Sep 2025 Verified ### 10/10 Excellent #### Rosana 12 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Avaliação Adorei o Hotel, limpeza, funcionários, estrutura, informações, comida com muita variedade, bebidas de todos os tipos, em especial e equipe de recreação,principalmente a tia “peixinho” q minha cachorrinha ficou apaixonada, apesar de não ter recreação para pet, ela deu uma super atenção e brincou muito com ela. Um ponto a reclamar para melhorarem, a internet, em vários lugares do hotel não funcionam, nem os dados do celular e nem o Wi-Fi. ##### Rosana Stayed 4 nights in Sep 2025 Verified ### 10/10 Excellent #### Verified traveller 10 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muito bom, só achei que a comida deveria ser um pouco mais quente, qto a limpeza nada a reclamar tudo em ordem. ##### Verified traveller Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### Thaís 28 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Maravilhoso Incrível ##### Thaís Stayed 3 nights in Jun 2025 Verified ### 8/10 Good #### Luciano 27 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ótima experiência em família! Estivemos no feriado, gostamos muito de tudo no hotel. Não conseguimos aproveitar a piscina externa por conta do clima, então se for no verão seria ainda melhor. Um destaque para o atendimento, todos são muito atenciosos e simpáticos. Parabéns para a gestão do hotel! ##### Luciano Stayed 3 nights in Jun 2025 Verified ### 10/10 Excellent #### Marlon 17 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort inclivel ##### Marlon Stayed 3 nights in Jun 2025 Verified ### 10/10 Excellent #### Sonia 9 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort É a segunda vez que volto nesse hotel e adoro. Tive um pequeno problema no check-in, mas quero destacar a agilidade da Silvana e do João (da recepção) em resolver rapidamente e transformar nossa estadia em um momento único! Obrigada!! ##### Sonia Stayed 2 nights in Jun 2025 Verified ### 2/10 Terrible #### MARCIO 25 Apr 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Local péssimo Péssimo local. Quarto sujo e escuro, roupa de cama suja, travesseiro furado. A refeição tinha salsicha preparada de três formas diferentes. Este lugar está muito longe de ser chamado de resort. Devido as péssimas condições, me retirei do local em menos de uma hora. ##### MARCIO Stayed 4 nights in Apr 2025 Verified ### 10/10 Excellent #### michelle 23 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Avaliação do Resort - Estadia Páscoa 2025 A estadia foi ótima. O serviço de buffet maravilhosa, comida de ótima qualidade, variedade e atendentes com atendimento impecável. O que relato, são apenas alguns itens de manutenção do resort, como por exemplo, ladrilho da piscina caindo, piso com ponta levantada, parede das dependências sem manutenção. ##### michelle Stayed 4 nights in Apr 2025 Verified ### 10/10 Excellent #### Kiyoshi 21 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hospedagem fantástica. Comida boa, atendimento muito bom, colaboradores super atenciosos. Só um detalhe, na área das piscinas existem tábuas soltas que representam risco de acidentes, principalmente para crianças. ##### Kiyoshi Stayed 3 nights in Apr 2025 Verified ### 6/10 Okay #### Túlio 30 Mar 2025 #### Resort necessita de reforma. Vale pelo Casino. Pontos altos: a qualidade das refeições e a diversão no Casino. Pontos baixos: as instalações precisam de reforma, piscinas precisam de mais atenção na limpeza. Os quartos não têm isolamento acústico, então é bom se preparar para acordar bem cedo. ##### Túlio Stayed 3 nights in Jan 2025 Verified ### 8/10 Good #### Verified traveller 16 Dec 2024 Liked: Staff & service Disliked: Property conditions & facilities #### Há muito o que melhorar! Atendimento, alimentação e bebida excelentes! Porém a manutenção do hotel deixa muito a desejar. Cheguei a pegar pedaços soltos de azulejo na piscina, as toalhas de banho muito velhas e com buracos, ralos sem a grelha trazendo risco de acidentes. Também falta um pouco mais de atenção com o entretenimento. Não há música ambiente nos bares e piscinas cobertas enquanto não há atividades, o que causa um pouco de desânimo do pessoal. ##### Verified traveller Stayed 2 nights in Dec 2024 Verified ### 8/10 Good #### Juliana 15 Dec 2024 Liked: Cleanliness, staff & service, room comfort Atendimento muito cordial, quarto limpo, comida simples, mas bem feita e entretenimento excelente. Poderiam ter mais cuidado com a manutenção da infraestrutura e opções de local para descanso ao ar livre - em especial em dias frios e chuvosos como os da nossa hospedagem. ##### Juliana Stayed 1 night in Dec 2024 Verified ### 10/10 Excellent #### Mayara 23 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Incrível! Ótimo atendimento, comidas deliciosas, variedades em bebidas. Não temos do que reclamar ##### Mayara Stayed 4 nights in Nov 2024 Verified ### 10/10 Excellent #### Julita 11 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Maravilhoso!!!! Hotel maravilhoso, com funcionários atenciosos, tudo perfeito. Viagem em família espera. Super recomendo. Comida boa, música agradável, recreação top. ##### Julita Stayed 2 nights in Nov 2024 Verified ### 4/10 Poor #### Verified traveller 22 Sept 2024 Disliked: Staff & service #### Já foi melhor Já foi melhor, porém nessa última estadia o serviço como um todo, caiu muito… As opções de alimentação eram bem fracas, tanto para os petiscos quanto no almoço, inclusive as opções de sobremesas. Deixei meu filho com a turma Kids de recreação e encontrei ele jogando futebol com a turma Teen, ou seja, uma criança de 5 anos “jogando” futebol com crianças na faixa dos 10 anos, qdo vi retirei meu filho do jogo e os recreadores conversando entre si e mexendo no celular! Nenhum deles pediu para que eu me identificasse para retirar meu filho, simplesmente o segurei pela mão e sai, Ou seja, nada confiável a recreação. Fora outros contratempos que tivemos por falha no serviço do hotel. Sinceramente, era um local que eu gostava de ir, porém definitivamente deixou de ser uma opção de hospedagem em Poços de Caldas para mim. ##### Verified traveller Stayed 1 night in Sep 2024 Verified ### 10/10 Excellent #### Jéssica 20 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lugar maravilhosa com equipe muito atenciosa e comida deliciosa! ##### Jéssica Stayed 4 nights in Sep 2024 Verified ### 6/10 Okay #### bruna c 16 Sept 2024 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Tivemos pontos positivos e negativos durante a nossa estadia, chegamos em uma segunda-feira e saímos num sábado, durante os dias de semana o resort estava longe de estar lotado. Recebemos no check-in o quarto 1012, a localização dessa ala de quartos é péssima, no primeiro andar onde todos os hóspedes precisam passar para ir e vir do restaurante, então tínhamos gente gritando na porta do nosso quarto das 7 da manhã até a 1 da madrugada, os da madrugada totalmente embriagados, os da manhã crianças em polvorosa para aproveitar o dia, resumindo não dava pra descansar mesmo tendo levado tampões de ouvido. Mas o pior desse quarto foi ele estar fedendo a mofo, um cheiro extremamente forte, não queríamos deixar a janela aberta pq como o quarto não tinha cofre e era no primeiro andar ficamos com receio de alguém pular para dentro do quarto e mexer em nossos objetos pessoais, mas não teve jeito, a única forma de melhorar o cheiro era deixar a janela aberta o tempo todo, e graças a Deus não tivemos intercorrências de furto. Nas fotos vou colocar a situação que estavam as paredes de mofo. As toalhas, lençóis e cobre leitos eram bem judiados, com manchas. Quanto a comida e bebida tudo certo. Os funcionários são educados. A paisagem é muito bonita. As piscinas com certeza precisam de maior manutenção e limpeza diária. Mas pelo preço cobrado na estadia, acredito que em termos de quarto deixou bastante a desejar, não sei como são os outros quartos do resort, mas minha experiência não foi leg ![parede do quarto](https://a.travel-assets.com/ugc/hotel-reviews/D8D262EFA3634E4BABE9AD8A53B95E8ABC0D80811726523868387.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![parede do quarto](https://a.travel-assets.com/ugc/hotel-reviews/27E6FAF5532F0949BDCB660F79A255D76448D0FC1726523867799.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CA1853B44816F5CC5EADED2580567E25110EA2CE1726523868452.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![cobre leito](https://a.travel-assets.com/ugc/hotel-reviews/51438D134E26E16E29AF663E2BE0273E574065B71726523868653.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### bruna c Stayed 5 nights in Sep 2024 Verified ### 4/10 Poor #### Verified traveller 30 Aug 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort Reservei um quarto acreditando que fosse aproveitar um dia num “resort”, com todo conforto já experimentado em outras oportunidades. No entanto, não tinha conhecimento da precariedade do quarto que ficamos. Não tinha noção da necessidade de subir de escadas para chegar ao quarto. Além disso, ao chegarmos no quarto estava com cheiro de esgoto, com a roupa de cama suja, um local sem os móveis adequados… nem o controle do ar condicionado estava no quarto. Além de a engenharia do banheiro ser bem peculiar (e ruim). No mais, o restaurante, as áreas dos bares são legais, mas as instalações de hospedagem, pelo menos o que nós ficamos, não atenderam as nossas expectativas. Espero que o hotel promova melhores informações aos usuários, esclarecendo as precariedades das instalações. ##### Verified traveller Stayed 1 night in Aug 2024 ---