Title: Palace Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=11460675&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palace Hotel Travelers unwind at the poolside bar with good company or recharge with invigorating massages at this charming hotel where fun awaits guests of all ages. ## Photo gallery for Palace Hotel ![Reception - Palace Hotel (Poços de Caldas)](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/2fccc6c7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/66d0ad44-2100-4a30-84e9-d7d536f09aa5-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Exterior - Palace Hotel (Poços de Caldas)](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/5741a86e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, pool loungers - Palace Hotel (Poços de Caldas)](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/33646ad3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Palace Hotel (Poços de Caldas)](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/2939759f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Palace Hotel in Região Urbana Homogênea IX offers a true retreat for relaxation seekers. Guests can enjoy rejuvenating treatments at the onsite spa or take refreshing dips in the indoor pool. The helpful staff and well-maintained facilities consistently earn positive reviews. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Spa - Free Wi-Fi - Restaurant - Gym - Parking available £44 includes taxes & fees 5 Mar - 6 Mar ## Room options ### Check availability for these dates Tonight [Feb 27 - Feb 28](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 28 - Mar 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 27 - Mar 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 6 - Mar 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 10 of 10 rooms ### View all photos for Standard Single Room, 2 Single Beds, Garden View ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/9b5a9847.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 2 Single Beds, Garden View 8.0 Very good 4 reviews ### Highlights Connecting rooms available Flat-screen TV Separate bedroom Private bathroom Bidet Minibar Daily housekeeping Wardrobe - Garden view - 161 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Standard Single Room, 2 Single Beds ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/9b5a9847.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 2 Single Beds 8.6 Excellent 17 reviews ### Highlights Connecting rooms available Flat-screen TV Separate bedroom Private bathroom Bidet Minibar Daily housekeeping Wardrobe - 323 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Standard Twin Room, 1 Double Bed ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/a1cfe8c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 1 Double Bed 8.6 Excellent 34 reviews ### Highlights Connecting rooms available Flat-screen TV Separate bedroom Private bathroom Bidet Minibar Daily housekeeping Wardrobe - 323 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Standard Double Room, 1 Double Bed, Garden View ![Standard Double Room, 1 Double Bed, Garden View | Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/7a37eeb2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed, Garden View 7.8 Good 11 reviews ### Highlights Connecting rooms available Flat-screen TV Separate bedroom Private bathroom Bidet Minibar Daily housekeeping Wardrobe - Garden view - 323 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Family Suite, Multiple Beds, Garden View ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/30cd7a5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, Multiple Beds, Garden View 8.6 Excellent 4 reviews ### Highlights Individually furnished Individually decorated Connecting rooms available Free rollaway/extra beds Flat-screen TV 2 bedrooms Private bathroom Bidet - Garden view - 420 sq ft - 2 bedrooms - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Family Quadruple Room, Multiple Beds ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/30cd7a5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Multiple Beds 9.0 Wonderful 2 reviews ### Highlights Connecting rooms available Free rollaway/extra beds Flat-screen TV Separate bedroom Private bathroom Bidet Minibar Daily housekeeping - 420 sq ft - 1 bedroom - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Deluxe Double Room, 1 Double Bed ![Deluxe Double Room, 1 Double Bed | Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/8c017848.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Double Bed 8.0 Very good 9 reviews ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Separate bedroom Private bathroom Bidet Minibar Daily housekeeping - Garden view - 538 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Twin Room, Multiple Beds ![Deluxe Twin Room, Multiple Beds | Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/a0f5ef15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, Multiple Beds 10.0 Exceptional 3 reviews ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Separate bedroom Private bathroom Bidet Minibar Daily housekeeping - Garden view - 872 sq ft - 1 bedroom - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Business Studio Suite, Multiple Beds ![Business Studio Suite, Multiple Beds | Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/c25efb48.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Studio Suite, Multiple Beds ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Private bathroom Bidet Minibar Desk Wardrobe - Garden view - 1141 sq ft - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Presidential Studio Suite, Multiple Beds ![Presidential Studio Suite, Multiple Beds | Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/3658a4f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Studio Suite, Multiple Beds ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Private bathroom Bidet Minibar Desk Wardrobe - Garden view - 1410 sq ft - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPocos-De-Caldas-Hotels-Palace-Hotel.h11460675.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPocos-De-Caldas-Hotels-Palace-Hotel.h11460675.Hotel-Information) ## About the area Located in Poços de Caldas, Palace Hotel is in the city centre. Fountain of Roses and Christ the Redeemer are local landmarks, and some of the area's activities can be experienced at Poços de Caldas Cable Car and Thermas Antonio Carlos. Travelling with kids? Consider Urca Cultural Center, or check out an event or a game at Dr. Ronaldo Junqueira Municipal Stadium. [Visit our Poços de Caldas travel guide](https://www.expedia.co.uk/Pocos-De-Caldas.dx6141476) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-21.78637%2C-46.56906&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3_mFTIVTvl-H371LLmPmewWsyME=) Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002 ### What's nearby - Palace Casino 1 min walk \- 0.0 miles - Poços de Caldas Cable Car 2 min walk \- 0.1 miles - Pedro Sanches Square 2 min walk \- 0.1 miles - Thermas Antonio Carlos 3 min walk \- 0.2 miles - Macacos Fountain 8 min walk \- 0.5 miles ### Restaurants - Kidelícia pizzas e lanches 3 min walk - Becco Gastronomia 6 min walk - Maturare Cafeteria & Queijaria 2 min walk - Casa do Colono 3 min walk - Lascaux 4 min walk ## About this property ### Palace Hotel Family-friendly hotel located in Região Urbana Homogênea IX You can look forward to a poolside bar, a garden and an arcade/games room at Palace Hotel. Treat yourself to a massage at the on-site spa. Stay connected with free WiFi in public areas, and guests can find other amenities, such as laundry facilities and a bar. You'll also enjoy perks such as: - An indoor pool, along with sunloungers - Valet parking (surcharge), access to a nearby indoor pool and a front desk safe - 4 meeting rooms, tour/ticket information and a TV in reception - Free newspapers, a 24-hour front desk and a billiards/pool table - Guest reviews say good things about the helpful staff and overall condition Room features All 191 rooms have amenities such as minibars. Other amenities include: - Bathrooms with showers and bidets - Flat-screen TVs with cable channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/45000000/44380000/44370100/44370084/6e02bfeb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa Fiori Região Urbana Homogênea IX - Breakfast included - Free Wi-Fi - Air-conditioning - Parking available 9.4 Exceptional 676 reviews £31 includes taxes & fees 15 Mar - 16 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=44370084&PinnedHotelID=44370084&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/23000000/22650000/22650000/22649940/84c43fa9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Minas Gerais Centro - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 758 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=22649940&PinnedHotelID=22649940&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/5000000/4480000/4478800/4478800/cf0ac67d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Minas Garden Hotel Região Urbana Homogênea IX - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 529 reviews £23 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=4478800&PinnedHotelID=4478800&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/23000000/22720000/22713900/22713889/f18240ad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lisboa Hotel Região Urbana Homogênea IX - Pool - Breakfast included - Kids’ pool - Free Wi-Fi 8.6 Excellent 135 reviews £36 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=22713889&PinnedHotelID=22713889&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/90000000/89170000/89164600/89164593/0401bb08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Styles Poços De Caldas Região Urbana Homogênea V - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 340 reviews £45 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=89164593&PinnedHotelID=89164593&HadPinnedHotel=true®ionId=-1&adults=2) ![32-inch LCD TV with cable channels](https://images.trvl-media.com/lodging/109000000/108520000/108512600/108512563/133b6c38.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lieto Região Urbana Homogênea IX - Breakfast included - Pet-friendly - Free Wi-Fi - Air-conditioning 9.2 Wonderful 144 reviews £32 includes taxes & fees 8 Mar - 9 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=108512563&PinnedHotelID=108512563&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/12000000/11050000/11045500/11045479/1a5024e1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Carlton Plaza Poços de Caldas Região Urbana Homogênea IX - Pool - Breakfast included - Free Wi-Fi - Restaurant 9.0 Wonderful 970 reviews £33 includes taxes & fees 8 Mar - 9 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=11045479&PinnedHotelID=11045479&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/2000000/1810000/1807600/1807542/a124b56d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nacional Inn Poços de Caldas Região Urbana Homogênea IX - Pool - Pet-friendly - Water slide - Free Wi-Fi 7.2 Good 673 reviews £66 includes taxes & fees 7 Mar - 8 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-07&endDate=2026-03-08&selected=1807542&PinnedHotelID=1807542&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/74000000/73510000/73501900/73501877/b717ab1e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Gambrinus Região Urbana Homogênea IX - Breakfast included - Parking included - Free Wi-Fi - Air-conditioning 8.4 Very good 121 reviews £31 includes taxes & fees 9 Mar - 10 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=73501877&PinnedHotelID=73501877&HadPinnedHotel=true®ionId=-1&adults=2) ![4 indoor pools, 3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/9000000/8270000/8260700/8260624/fef2ae4b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Thermas All Inclusive Resort Poços de Caldas By Nacional Inn Região Urbana Homogênea XX - Pool - All-inclusive - Kids’ pool - Water slide 9.0 Wonderful 241 reviews £216 includes taxes & fees 12 Mar - 13 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-12&endDate=2026-03-13&selected=8260624&PinnedHotelID=8260624&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=11460675,44370084,22649940,4478800,22713889) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Parking on site (BRL 50 per night) - Secured, covered valet parking on site (BRL 50 per night) - Limited on-site valet and self parking ### Food and drink - A bar/lounge - A poolside bar - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - Arcade/game room - Billiards/pool table - Bingo - Free children's club - Full-service spa - Gym - Indoor pool - Indoor pool (guest access) - Sauna - Steam room - TV in common areas ### Family friendly - Arcade/game room - Children's toys - Free children's club - Indoor pool - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Business services - 4 meeting rooms ### Outdoors - Garden - Pool loungers ### Full-service spa - Massage - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible path of travel ### More - 1 building - 3 floors - Built in 1930 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Connecting rooms available - Desk - Phone ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 1:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 1:00 PM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for BRL 200 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Self-parking fee: BRL 50 per night - Valet parking fee: BRL 50 per night - Rollaway bed fee: BRL 200 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Palace Hotel Pocos de Caldas Palace Pocos de Caldas Palace Hotel Hotel Palace Hotel Poços de Caldas Palace Hotel Hotel Poços de Caldas ## Frequently asked questions ### Does Palace Hotel have a pool? ### How much does it cost to stay at Palace Hotel? ### Is Palace Hotel pet-friendly? ### How much is parking at Palace Hotel? ### What time is check-in at Palace Hotel? ### What time is check-out at Palace Hotel? ### Where is Palace Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Palace Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.2 Location ### 8.6 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 450 8 - Good 267 6 - Okay 105 4 - Poor 37 2 - Terrible 15 ## Reviews ### 10/10 Excellent #### Robert 18 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English. ##### Robert Stayed 2 nights in Dec 2024 ### 6/10 Okay #### KRISTIN 1 Feb 2025 Liked: Staff & service, amenities This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again! ##### KRISTIN Stayed 1 night in Jan 2025 ### 4/10 Poor #### Verified traveller 17 Jan 2024 Liked: Room comfort Disliked: Cleanliness, staff & service, property conditions & facilities #### Grand but disappointing hotel The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful ##### Verified traveller Stayed 2 nights in Sep 2023 ### 4/10 Poor #### Rosemary 29 Oct 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean! ##### Rosemary Stayed 17 nights in Oct 2025 ### 10/10 Excellent #### Renato 13 Nov 2025 Excelente Hotel ##### Renato Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Greg 9 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would love to stay here again Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again. ##### Greg Stayed 3 nights in Jul 2025 ### 8/10 Good #### Nivalda 27 Jan 2025 Liked: Cleanliness, staff & service, amenities Beautiful place ##### Nivalda Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Katia 24 Jul 2024 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Great hotel Love this hotel. i Facilities in much need of repairs due to time. ##### Katia Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Vladimir 24 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome ##### Vladimir Stayed 3 nights in Mar 2025 ### 8/10 Good #### Alana 14 Apr 2023 Liked: Staff & service, amenities The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing ##### Alana Stayed 1 night in Apr 2023 ### 8/10 Good #### Christiane 12 May 2023 Liked: Cleanliness, property conditions & facilities The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days. ##### Christiane Stayed 1 night in May 2023 ### 10/10 Excellent #### Christine g h 15 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ok ##### Christine g h Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Jose Carlos Hoffmann 14 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ok ##### Jose Carlos Hoffmann Stayed 1 night in Aug 2024 ### 2/10 Terrible #### Maria 16 Jul 2023 Disliked: Cleanliness, property conditions & facilities As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone. ##### Maria Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Adriana 27 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Tudo perfeito . ##### Adriana Stayed 1 night in Jan 2026 ### 8/10 Good #### Adriana 29 Nov 2025 Liked: Cleanliness, staff & service, amenities Equipe gentil. Prédio lindo, histórico. ![Piscina de água sulfurosa, maravilha!](https://a.travel-assets.com/ugc/hotel-reviews/64134e7c-1f0b-4926-a482-51e9a84cc5c1-1764418141197.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Adriana Stayed 1 night in Nov 2025 ### 8/10 Good #### Luiz Carlos 27 Nov 2025 Liked: Cleanliness, staff & service, amenities Todos os itens. ##### Luiz Carlos Stayed 3 nights in Nov 2025 ### 8/10 Good #### Rosana 25 Nov 2025 Liked: Staff & service O Hotel é lindo! Uma verdadeira obra de arte! Localizado no centro da cidade, possibilitando a visita aos principais pontos turísticos, sem necessidade de transporte. A equipe se desdobrou para proporcionar o melhor atendimento, tendo em vista que era feriadão e a maior parte dos hóspedes são idosos ou famílias com crianças. A piscina tem ares de banhos romanos. ##### Rosana Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### RENATO 24 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Muito bom!!! ##### RENATO Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Emanuel 24 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel bem localizado em uma das principais praças de Poços de Caldas. Possui piscina de água quente termal, e também banhos com águas termais. ![](https://a.travel-assets.com/ugc/hotel-reviews/dbb2a391-c028-4b8e-ba56-2a46aeb6d630-1763991128652.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Emanuel Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Eliane 21 Nov 2025 Liked: Cleanliness, staff & service, amenities O hotel é maravilhoso. ##### Eliane Stayed 3 nights in Nov 2025 ### 8/10 Good #### PAULO TARSO CB 19 Nov 2025 Liked: Cleanliness, staff & service Equipe, pessoal muito atencioso e prestativo. ##### PAULO TARSO CB Stayed 2 nights in Nov 2025 ### 4/10 Poor #### Marcio 19 Nov 2025 Disliked: Cleanliness, staff & service, room comfort 1°) Escolha foi para uma data especial, escrevi para Hotel e mesmo no check in não houve nada de especial, 2°) existe uma parceria do Hotel com o principal Thermas(Antônio Carlos) da cidade e não foi informado isso só ficamos sabendo no Thermas após atendimento e pagamento soube que tinha desconto. Os quartos que tem a janela para a praça são bem expostos ao barulho, Hotel é bom e bem localizado, e tem um excelente café da manhã, mas não voltaria. ![](https://a.travel-assets.com/ugc/hotel-reviews/5e0800e8-a442-4e1e-8c5f-1dfd3123af2d-1763560681720.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8d282540-fb53-42b4-9c54-b45df22350af-1763560681902.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/92c54f27-3d09-492d-878f-6ab19e6b3d6d-1763560681944.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/eae5f4fa-fc4d-4677-8a15-788da8647f88-1763560681997.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marcio Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Meira fc carmo 19 Nov 2025 Liked: Cleanliness, staff & service, amenities Tudo é perfeito, funcionários, o espaço, a piscina. Um paraíso! ##### Meira fc carmo Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Janaina 18 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Tudo maravilhoso! ##### Janaina Stayed 1 night in Nov 2025 ## Expedia's Latest Trends ### Hotels > [Hotels in Benijofar](https://www.expedia.co.uk/Benijofar-Hotels.d6250514.Travel-Guide-Hotels) > > [Hotels in Dhidhdhoo](https://www.expedia.co.uk/Dhidhdhoo-Hotels.d3000003556.Travel-Guide-Hotels) > > [hiltonhotels Hotels in Soho](https://www.expedia.co.uk/Soho-London-Hotels-Hilton-Hotels.0-n6054504-0--bHiltonHotels.Travel-Guide-Filter-Hotels) > > [Ramada Addis, Addis Ababa](https://www.expedia.co.uk/Addis-Ababa-Hotels-Ramada-By-Wyndham-Addis-Ababa.h11934317.Hotel-Information) > > [Hotel Golden Park All Inclusive Poços de Caldas By Nacional Inn](https://www.expedia.co.uk/Pocos-De-Caldas-Hotels-Golden-Park-All-Inclusive-Pocos-De-Caldas.h9031963.Hotel-Information) > > [Thermas All Inclusive Resort Poços de Caldas By Nacional Inn](https://www.expedia.co.uk/Pocos-De-Caldas-Hotels-Thermas-All-Inclusive-Resort-Pocos-De-Caldas.h8260624.Hotel-Information) > > [Hotels with Babysitting Services in Spain](https://www.expedia.co.uk/Destinations-In-Spain-Hotel-With-Babysitting-Services.0-0-d166-thotelwithbabysittingservices.Hotel-Filter-Destinations) > > [Hotels in Zwolle](https://www.expedia.co.uk/Zwolle-Hotels.d5367.Travel-Guide-Hotels) > > [Pinehurst Golf Club & Hotel](https://www.expedia.co.uk/Khlong-Luang-Hotels-Pinehurst-Golf-Club-Hotel.h19213205.Hotel-Information) > > [Royal Center Hotel Lourdes](https://www.expedia.co.uk/Belo-Horizonte-Hotels-Royal-Center-Hotel.h17500187.Hotel-Information) > > [5 Star Hotels in Kolocep Island](https://www.expedia.co.uk/5Star-Kolocep-Island-Hotels.s50-0-d6049580.Travel-Guide-Filter-Hotels) > > [Kyklades Resort & Spa](https://www.expedia.co.uk/Larnaca-Hotels-Kyklades-Resort-Spa.h12322547.Hotel-Information) > > [Hotels near Witton Station](https://www.expedia.co.uk/Witton-Station-Hotels.d6233355.Travel-Guide-Hotels) > > [Hotel Dan Inn Uberlândia by Nacional Inn](https://www.expedia.co.uk/Uberlandia-Hotels-DAN-INN-UBERLANDIA.h93589576.Hotel-Information) > > [Beach Resorts & Hotels in Parma](https://www.expedia.co.uk/Parma-Hotels-Beach-Hotels.0-0-d2828-tBeachHotels.Travel-Guide-Filter-Hotels) > > [The Glastonbury Hotel](https://www.expedia.co.uk/Eastbourne-Hotels-The-Glastonbury-Hotel.h20290313.Hotel-Information) > > [Shopping Hotels in Costa Teguise](https://www.expedia.co.uk/Costa-Teguise-Hotels-Shopping-Hotel.0-0-d6024126-tshoppinghotel.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Hounslow (LHR) to Tunis (TUN)](https://www.expedia.co.uk/lp/flights/lhr/tun/london-to-tunis) > > [Flights from Pisa (PSA) to Hounslow (LHR)](https://www.expedia.co.uk/lp/flights/psa/lhr/pisa-to-london) > > [Flights from Spata-Artemida (ATH) to Astypalaia (JTY)](https://www.expedia.co.uk/lp/flights/ath/jty/athens-to-astypalaia) > > [Flights from Hounslow (LHR) to Marsa Matrouh (MUH)](https://www.expedia.co.uk/lp/flights/lhr/muh/london-to-marsa-matruh) ### Cars ### Packages > [Surrey Holidays](https://www.expedia.co.uk/Surrey.d9759.Holidays-City-Breaks) ### General > [Visit Chorlton-on-Medlock](https://www.expedia.co.uk/Manchester-Chorlton-On-Medlock.dx3000691478) > > [Visit La Cuesta](https://www.expedia.co.uk/La-Cuesta.dx553248635149841258) ---