Title: Palace Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palace Hotel Family-friendly hotel with full-service spa and fitness centre ![Indoor pool, pool loungers](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/33646ad3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/12ce66d2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/5741a86e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/66e71db1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/11d84512.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Palace Hotel in Região Urbana Homogênea IX offers a true retreat for relaxation seekers. Guests can enjoy rejuvenating treatments at the onsite spa or take refreshing dips in the indoor pool. The helpful staff and well-maintained facilities consistently earn positive reviews. 8.6 Excellent ## Popular amenities - Spa - Bar - Pool - Room service - Gym - Parking available ## Room options ### Check availability for these dates Tonight [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/9b5a9847.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 2 Single Beds, Garden View 8.0 Very good 4 reviews ### Highlights Connecting rooms available Flat-screen TV Private bathroom Bidet Minibar Daily housekeeping Wardrobe Desk - 161 sq ft - Sleeps 2 - 2 Single Beds ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/9b5a9847.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 2 Single Beds 8.4 Very good 16 reviews ### Highlights Connecting rooms available Flat-screen TV Private bathroom Bidet Minibar Daily housekeeping Wardrobe Desk - 323 sq ft - Sleeps 2 - 2 Single Beds ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/a1cfe8c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 1 Double Bed 8.6 Excellent 28 reviews ### Highlights Connecting rooms available Flat-screen TV Private bathroom Bidet Minibar Daily housekeeping Wardrobe Desk - 323 sq ft - Sleeps 2 - 1 Double Bed ![Standard Double Room, 1 Double Bed, Garden View | Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/7a37eeb2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed, Garden View 7.6 Good 8 reviews ### Highlights Connecting rooms available Flat-screen TV Private bathroom Bidet Minibar Daily housekeeping Wardrobe Desk - 323 sq ft - Sleeps 2 - 1 Double Bed ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/30cd7a5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, Multiple Beds, Garden View 8.8 Excellent 3 reviews ### Highlights Individually furnished Individually decorated Connecting rooms available Free rollaway/extra beds Flat-screen TV 2 bedrooms Private bathroom Bidet - 420 sq ft - 2 bedrooms - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/30cd7a5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Multiple Beds 8.0 Very good 1 review ### Highlights Connecting rooms available Free rollaway/extra beds Flat-screen TV Private bathroom Bidet Minibar Daily housekeeping Wardrobe - 420 sq ft - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Deluxe Double Room, 1 Double Bed | Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/8c017848.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Double Bed 8.0 Very good 9 reviews ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Private bathroom Bidet Minibar Daily housekeeping Wardrobe - 538 sq ft - Sleeps 2 - 1 Double Bed ![Deluxe Twin Room, Multiple Beds | Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/a0f5ef15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, Multiple Beds 10.0 Exceptional 3 reviews ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Private bathroom Bidet Minibar Daily housekeeping Wardrobe - 872 sq ft - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Business Studio Suite, Multiple Beds | Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/c25efb48.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Studio Suite, Multiple Beds ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Private bathroom Bidet Minibar Desk Wardrobe - 1141 sq ft - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Presidential Studio Suite, Multiple Beds | Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/3658a4f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Studio Suite, Multiple Beds ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Private bathroom Bidet Minibar Desk Wardrobe - 1410 sq ft - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPocos-De-Caldas-Hotels-Palace-Hotel.h11460675.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPocos-De-Caldas-Hotels-Palace-Hotel.h11460675.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-21.78637%2C-46.56906&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3_mFTIVTvl-H371LLmPmewWsyME=) Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002 #### What's nearby - Palace Casino - 1 min walk - 0.0 miles - Poços de Caldas Cable Car - 2 min walk - 0.1 miles - Pedro Sanches Square - 2 min walk - 0.1 miles - Thermas Antonio Carlos - 3 min walk - 0.2 miles - Macacos Fountain - 8 min walk - 0.5 miles #### Restaurants - ‪Kidelícia pizzas e lanches - ‬3 min walk - ‪Maturare Cafeteria & Queijaria - ‬2 min walk - ‪Lascaux - ‬4 min walk - ‪Casa do Colono - ‬3 min walk - ‪Fenícia Bar & Restaurante - ‬3 min walk ## About this property ### Palace Hotel Family-friendly hotel located in Região Urbana Homogênea IX You can look forward to a poolside bar, a garden and an arcade/games room at Palace Hotel. Treat yourself to a massage at the on-site spa. Stay connected with free WiFi in public areas, and guests can find other amenities, such as laundry facilities and a bar. You'll also enjoy perks such as: - An indoor pool, along with sunloungers - Valet parking (surcharge), access to a nearby indoor pool and multilingual staff - A 24-hour front desk, tour/ticket information and a billiards/pool table - A front desk safe, massage treatment rooms and coffee/tea in reception - Guest reviews say good things about the helpful staff and overall condition Room features All 191 rooms have amenities such as minibars. Other amenities include: - Bathrooms with showers and bidets - Flat-screen TVs with cable channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Outdoor spa tub](https://images.trvl-media.com/lodging/5000000/4480000/4478800/4478800/cf0ac67d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Minas Garden Hotel Região Urbana Homogênea IX - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 440 reviews £23 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=4478800&PinnedHotelID=4478800&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/45000000/44380000/44370100/44370084/87139dd2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa Fiori Região Urbana Homogênea IX - Breakfast included - Free WiFi - Air conditioning - Parking available 9.4 Exceptional 632 reviews £34 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=44370084&PinnedHotelID=44370084&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/12000000/11050000/11045500/11045479/12b0ee1e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Carlton Plaza Poços de Caldas Região Urbana Homogênea IX - Pool - Breakfast included - Free WiFi - Restaurant 9.0 Wonderful 948 reviews £36 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=11045479&PinnedHotelID=11045479&HadPinnedHotel=true®ionId=-1&adults=2) ![26-inch LCD TV with cable channels, TV](https://images.trvl-media.com/lodging/23000000/22650000/22650000/22649940/7edb2724.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Minas Gerais Centro - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 703 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=22649940&PinnedHotelID=22649940&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (BRL 25 per person)](https://images.trvl-media.com/lodging/2000000/1810000/1807600/1807542/8aca6338.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nacional Inn Poços de Caldas Região Urbana Homogênea IX - Pool - Pet-friendly - Waterslide - Free WiFi 7.2 Good 637 reviews £31 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=1807542&PinnedHotelID=1807542&HadPinnedHotel=true®ionId=-1&adults=2) ![32-inch LCD TV with cable channels](https://images.trvl-media.com/lodging/109000000/108520000/108512600/108512563/133b6c38.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lieto Região Urbana Homogênea IX - Breakfast included - Pet-friendly - Free WiFi - Air conditioning 9.2 Wonderful 117 reviews £39 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=108512563&PinnedHotelID=108512563&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Apartment, Multiple Beds | Individually decorated, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/90000000/89170000/89164600/89164593/63d1b07a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Styles Poços De Caldas Região Urbana Homogênea V - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 298 reviews £39 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=89164593&PinnedHotelID=89164593&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, 2 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/12000000/11250000/11247000/11246916/73f19fd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Fazenda Pocos de Caldas Jardim Philadelphia - Pool - Breakfast included - Spa - Pet-friendly 8.8 Excellent 160 reviews £122 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=11246916&PinnedHotelID=11246916&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/120000000/119360000/119359700/119359657/363df9c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Imperador Hotel Centro - Breakfast included - Pet-friendly - Free WiFi - Parking available 8.6 Excellent 9 reviews £28 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=119359657&PinnedHotelID=119359657&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/10000000/9040000/9032000/9031963/10080bc7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Golden Park All Inclusive Poços de Caldas By Nacional Inn Região Urbana Homogênea XI - Pool - All-inclusive - Kids pool - Waterslide 8.8 Excellent 285 reviews £169 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=9031963&PinnedHotelID=9031963&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Parking on site (BRL 40 per night) - Secured, covered valet parking on site (BRL 40 per night) ### Food and drink - A bar/lounge - A poolside bar - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - Arcade/game room - Billiards/pool table - Bingo - Free children's club - Full-service spa - Gym - Indoor pool - Indoor pool (guest access) - Sauna - Steam room - TV in common areas ### Family friendly - Arcade/game room - Children's toys - Free children's club - Indoor pool - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Business services - 4 meeting rooms ### Outdoors - Garden - Pool loungers ### Full-service spa - Massage - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible path of travel ### More - 1 building - 3 floors - Built in 1930 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Connecting rooms available - Desk - Phone ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: noon Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for BRL 200 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Self-parking fee: BRL 40 per night - Valet parking fee: BRL 40 per night - Rollaway bed fee: BRL 200 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Palace Hotel Pocos de Caldas Palace Pocos de Caldas Palace Hotel Hotel Palace Hotel Poços de Caldas Palace Hotel Hotel Poços de Caldas ## Frequently asked questions ### Does Palace Hotel have a pool? > Yes, this property has an indoor pool. ### Is Palace Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Palace Hotel? > Self-parking is available for BRL 40 per night. Valet parking is available for BRL 40 per night. ### What time is check-in at Palace Hotel? > Check-in start time: 4:00 PM; check-in end time: noon. ### What time is check-out at Palace Hotel? > Checkout is at noon. ### Where is Palace Hotel located? > This family-friendly Poços de Caldas hotel is located in the historical district, steps away from Palace Casino, Jose A Junqueira Park and Calendario Floral Monument. Poços de Caldas Cable Car and Paco das Aguas Shopping Center are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Palace Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 396 8 - Good 252 6 - Okay 102 4 - Poor 36 2 - Terrible 15 ### 8.4/10 Cleanliness ### 8.6/10 Staff & service ### 8.2/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Greg 9 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would love to stay here again Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again. ##### Greg Stayed 3 nights in Jul 2025 ### 8/10 Good #### Nivalda 27 Jan 2025 Liked: Cleanliness, staff & service, amenities Beautiful place ##### Nivalda Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Robert 18 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English. ##### Robert Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Katia 24 Jul 2024 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Great hotel Love this hotel. i Facilities in much need of repairs due to time. ##### Katia Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Vladimir 24 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome ##### Vladimir Stayed 3 nights in Mar 2025 ### 6/10 Okay #### KRISTIN 1 Feb 2025 Liked: Staff & service, amenities This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again! ##### KRISTIN Stayed 1 night in Jan 2025 ### 8/10 Good #### Alana 14 Apr 2023 Liked: Staff & service, amenities The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing ##### Alana Stayed 1 night in Apr 2023 ### 8/10 Good #### Christiane 12 May 2023 Liked: Cleanliness, property conditions & facilities The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days. ##### Christiane Stayed 1 night in May 2023 ### 10/10 Excellent #### Christine g h 15 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ok ##### Christine g h Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Jose Carlos Hoffmann 14 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ok ##### Jose Carlos Hoffmann Stayed 1 night in Aug 2024 ### 2/10 Terrible #### Maria 16 Jul 2023 Disliked: Cleanliness, property conditions & facilities As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone. ##### Maria Stayed 2 nights in Jul 2023 ### 4/10 Poor #### Verified traveller 17 Jan 2024 Liked: Room comfort Disliked: Cleanliness, staff & service, property conditions & facilities #### Grand but disappointing hotel The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful ##### Verified traveller Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### RENATO 24 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Muito bom!!! ##### RENATO Stayed 2 nights in Nov 2025 ### 4/10 Poor #### Rosemary 29 Oct 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean! ##### Rosemary Stayed 17 nights in Oct 2025 ### 10/10 Excellent #### Maria 27 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel tradicional , bem localizado, linda arquitetura. Recomendo. ##### Maria Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Fatima Cristina 15 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel maravilhoso e na regiao central. ##### Fatima Cristina Stayed 3 nights in Oct 2025 ### 6/10 Okay #### Verified traveller 29 Aug 2025 Liked: Cleanliness, staff & service São dois os pontos que me decepcionaram, o cobertor estava com marcas estranhas de sujeira e o meu carro que ficou no estacionamento pago do hotel, no dia seguinte estava extremamente sujo, sendo que quando eu cheguei ele estava totalmente limpo e lavado. Acredito realmente que se ele tivesse ficado na rua seria melhor. ![](https://a.travel-assets.com/ugc/hotel-reviews/b71200b8-6022-48f5-9596-e267240ea95e-1756500621254.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Maria Cecília 27 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Toda vez que vou a poços me hospedo no palace e toda vez o hotel está limpo,ótimo atendimento,serviço de limpeza de quarto excelente,café da manhã ótimo , serviço da piscina e banheira prestado pela Helena impecável 🙏 ##### Maria Cecília Stayed 1 night in Aug 2025 ### 6/10 Okay #### ROBERTO 24 Aug 2025 Liked: Staff & service, property conditions & facilities, room comfort #### Hotel bom, com problema sério de limpeza Hotel com bom atendimento, bons quartos, boas refeições. A arquitetura do prédio é muito bonita. O negativo que gostaria de relatar aqui é com relação ao banheiro, que é muito sujo, cf a foto anexa mostra: vaso sanitário sujo, chão sujo e junta dos pisos que há muito tempo não se limpa. Sugiro uma faxina séria nestes banheiros. ![Banheiro sujo](https://a.travel-assets.com/ugc/hotel-reviews/511ea4ce-a51c-4b1d-9149-3dfd73277479-1756074405392.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ROBERTO Stayed 3 nights in Aug 2025 ### 8/10 Good #### Dulcineia guilen 24 Aug 2025 Liked: Cleanliness, staff & service Cafe da manhã maravilhoso,so as instalações dos dormitórios que precisam de uma boa manutenção. ##### Dulcineia guilen Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Terezinha E.S 21 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Familia feliz Muito boa...funcionários muito amáveis... ##### Terezinha E.S Stayed 4 nights in Aug 2025 ### 6/10 Okay #### Bruno 18 Aug 2025 Liked: Cleanliness, staff & service Disliked: Room comfort #### Decepcionado Razoável, caro pela experiência que tive No momento de reservar não diz nada sobre quarto compartilhado A porta estava trancada , mas o casal do lado fizeram muito barulho Batia porta , falava no telefone, foi muito ruim Foram dormir já era mais de 1:30 da manhã Não recomendo Não pretendo voltar nesse hotel novamente ##### Bruno Stayed 1 night in Aug 2025 ### 8/10 Good #### Daiana 18 Aug 2025 Liked: Cleanliness, property conditions & facilities, room comfort O Hotel é lindo. Me senti como se estivesse voltado no tempo. Ambiente aconchegante e muito tranquilo. É realmente para quem quer fugir de hotéis movimentados demais. Quanto a limpeza, o Hotel é antigo então há pisos antigos por exemplo, mas busca-se manter tudo limpinho. Minha única ressalva é quanto ao check in. Reservamos dois quartos e o atendente nem percebeu que um era de casal (para mim e meu esposo) e acabou trocando os quartos. Tivemos que trocar as chaves nós mesmos. E também não havia na recepção quem ajudasse com as malas. No geral eu recomendo o hotel sim. Pela beleza, tranquilidade, variedade de opções no café da manhã e a piscina (linda e quentinha). ##### Daiana Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Aristeu 11 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Esplêndido Arquitetura maravilhosa, atendimento, conforto, funcionários muito atenciosos, café da manhã farto e excelente. ![](https://a.travel-assets.com/ugc/hotel-reviews/45122541-de85-43c4-8483-d076731d05a3-1754949543598.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/503be3c0-35dd-49ff-8592-4855a612aa98-1754949543776.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Aristeu Stayed 3 nights in Aug 2025 ### 8/10 Good #### Leticia 31 Jul 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Hotel lindo O hotel é a coisa mais linda! Muito bem localizado, aliás parece q todo centro da cidade gira em torno do hotel. O quarto q ficamos é bem confortável, cama boa, chuveiro excelente. O café da manhã que deixou um pouco a desejar, sem tantas opções diferentes, tinha bastante bolacha, mas o pão de queijo é delicioso. E o ponto negativo é o estacionamento, que não possui, apenas privativo, e tem q pagar por dia. Meio que a gente é obrigada a aceitar porque não tem espaço ao redor do hotel, é bem movimentado, pelo menos nos dias q ficamos lá. ##### Leticia Stayed 2 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [“Kiotari Miraluna Beach Resort”](https://www.expedia.co.uk/Rhodes-Hotels-Kiotari-Miraluna-Resort.h17512080.Hotel-Information) > > [Comfort Inn & Suites Logan International Airport](https://www.expedia.co.uk/Boston-Hotels-Comfort-Inn-Suites-Logan-International-Airport.h543784.Hotel-Information) > > [Pet-Friendly Hotels in Seamill](https://www.expedia.co.uk/Seamill-Hotels-Pet-Friendly-Hotel.0-0-d3000009943-tPetFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Green Diamond by Creatick Apartments](https://www.expedia.co.uk/Brighton-Hotels-Green-Diamond-By-Creatick-Apartments.h26497093.Hotel-Information) > > [Cheap Hotels in Toulouse](https://www.expedia.co.uk/Toulouse-Hotels-Budget-Hotels.0-0-d3475-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [Hotels near MediaCityUK](https://www.expedia.co.uk/MediaCityUK-Hotels.0-l6191882-0.Travel-Guide-Filter-Hotels) > > [Hilton Los Angeles Airport](https://www.expedia.co.uk/Los-Angeles-Hotels-Hilton-Los-Angeles-Airport.h5907.Hotel-Information) > > [Castle House Hotel](https://www.expedia.co.uk/Canterbury-Hotels-Castle-House-Hotel.h3495149.Hotel-Information) > > [Hotels in Ballymena](https://www.expedia.co.uk/Ballymena-Hotels.d5626.Travel-Guide-Hotels) > > [Hotels in Roquetas de Mar](https://www.expedia.co.uk/Roquetas-De-Mar-Hotels.d5769.Travel-Guide-Hotels) > > [Hotels near Dunwich Heath and Beach](https://www.expedia.co.uk/Dunwich-Heath-And-Beach-Hotels.0-l6094555-0.Travel-Guide-Filter-Hotels) > > [Stapleford Park Country House Hotel and Sporting Estate](https://www.expedia.co.uk/Melton-Mowbray-Hotels-Stapleford-Park-Country-House-Hotel-And-Sporting-Estate.h459185.Hotel-Information) > > [Hotels with Air Conditioning in Birmingham](https://www.expedia.co.uk/Birmingham-Hotels-Hotel-With-Air-Conditioning.0-0-d6023342-thotelwithairconditioning.Travel-Guide-Filter-Hotels) > > [Hotels near Oxford Street](https://www.expedia.co.uk/Oxford-Street-Hotels.0-l6144897-0.Travel-Guide-Filter-Hotels) > > [Hotels near Embassy of Pakistan](https://www.expedia.co.uk/Embassy-Of-Pakistan-Hotels.0-l6163714-0.Travel-Guide-Filter-Hotels) > > [Mariposa Hotel Malaga](https://www.expedia.co.uk/Malaga-Hotels-Mariposa-Hotel-Malaga.h1559891.Hotel-Information) > > [Bloc Hotel London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Bloc-Hotel-London-Gatwick-Airport.h6594190.Hotel-Information) ### Flights > [Flights from Kidlington (OXF) to Inverness (INV)](https://www.expedia.co.uk/lp/flights/oxf/inv/oxford-to-inverness) > > [Flights from Gatwick (LGW) to Bergen (BGO)](https://www.expedia.co.uk/lp/flights/lgw/bgo/london-to-bergen) > > [Flights from London (LHR) to Alcalá del Obispo (HSK)](https://www.expedia.co.uk/lp/flights/lhr/hsk/london-to-huesca) > > [Flights from Dundee (DND) to London (LCY)](https://www.expedia.co.uk/lp/flights/dnd/lcy/dundee-to-london) > > [Flights from Amsterdam (AMS) to Sydney (SYD)](https://www.expedia.co.uk/lp/flights/ams/syd/amsterdam-to-sydney) > > [Flights from Málaga (AGP) to Las Vegas (LAS)](https://www.expedia.co.uk/lp/flights/agp/las/malaga-to-las-vegas) ### Activities > [Things to do in Mexborough](https://www.expedia.co.uk/Things-To-Do-In-Mexborough.d6341194.Travel-Guide-Activities) > > [Things to do in Gouves](https://www.expedia.co.uk/Things-To-Do-In-Gouves.d6340251.Travel-Guide-Activities) ### Packages > [Watamu Holidays](https://www.expedia.co.uk/Watamu.d177925.Holidays-City-Breaks) > > [Wrigley Field](https://www.expedia.co.uk/Wrigley-Field-Lakeview.d6034754.Attraction) ### General > [Visit Sains](https://www.expedia.co.uk/Sains.dx6294752)