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"Room was spacious enough considering what people say about other hotels in NYC. Staff was as friendly as you will get in NYC, they were courteous changed me from a king to 2 queens per my request without a hitch. Also, the room they originally gave me the carpet was still damp and they just sent me 2 keys for another room immediately and were apologetic. I was very impressed with their service. Also, left our luggages with the bell service since we got to the hotel in the morning and left it again on our checkout date so we could go out in the meantime we left in the afternoon. They were great about that as well "

"When we checked in, we were informed that we had extra rooms due to staff incorrectly extending our stay by adding new reservations verses just changing it. Never received emails for extra rooms. That meant we had extra charges on our CC. Took a bit to get it corrected but finally was. The biggest problem was that we got stuck in an elevator on the 15 floor on the way to the roof top bar. The alarm and call button did not work. Banged on the elevator door and no one heard us. Finally called 911. The door to the service side finally opened. The manager of the bar stated she was afraid someone was stuck since it hasn’t moved in awhile but hadn’t done anything about it. She also mentioned that the elevator gets overloaded when to many people on different floors push buttons at the same time. We went to sit to calm down and the waitress at the bar and our waitress told us it happens all the time. By the time we walked down the stairs to the lobby, there was a technician looking at another elevator that was also stuck on the 15th floor. The next morning we switched to a different hotel. We would have stayed since we were just on the 4th floor, but when you come down the stairs you exit to straight out side not the lobby. You also couldn’t enter the stairs from the lobby. You only could from outside which was locked. They refunded several fees and charges and did not charges us to check out early. "

"Clean hotel. Appreciate the free airport shuttle. Location was good, close to shops and restaurants. Would stay again."

"Hotel is in a convenient location and is very comfortable. Would stay here again. "

"This is a really lovely hotel in a great location. My only gripe is the resort fees they charge, an 'all access' fee for access to gym etc. Whether you use those amenities or not. Seems dishonest to me."

"Es cerca del aeropuerto, pero el área era bastante sucia y peligrosa. Para una noche está bien, tomando en consideración la cercanía al JFK, no obstante la ventilación y el calor nos impidieron dormir. Las áreas comunes estaban frescas, pero el aire acondicionado en los cuartos no servía. Me hubiera quedado en una zona más segura y aunque hubiese tenido que levantarme más temprano para ir al aeropuerto hubiésemos dormido mejor. No volvería y la noche costó más de 200 dólares, nada económico."

"great stay- spotless room- fantastic breakfast and workout room/pool areas well taken care of!!"

"Great experience"

"Great staff and location. Front side rooms on lower floors can be loud. Small things that I noted - windows are super dirty to a point where they block daylight. Room size was good. "