Plaza de Santa Ana

De lo mejor para hospedarse el Madrid, por su cercanía, la atención del personal y también las instalaciones impecables

We were only there overnight to catch an early morning flight, too early for the breakfast. Staff was nice, bed comfortable, nice shower and towels. They also delivered the pillow type of our choice, which was nice. The location was helpful since we needed to depart to the airport before shuttles started running. Cons: Dark bunker room has seen a lot of use. It's truly a convenience choice for crazy flight times, and you pay plenty for the privilege. Since it was around $400 to stay there, it would have been nice to receive a couple of complementary waters and snacks. Everything in the mini bar was charged airport prices. The other con is that because it's located it's outside of security, we were unable to go to some of the better terminal restaurants without a bunch of rigaramole since our flight didn't leave until the next morning. We ended up eating at an overpriced and shipped-in-catering in a Paul's which is a nice chain at say, the Bordeaux train station, somewhere where the staff has some hand in preparation. This was airport meh, and a waste of money. We would have packed something from San Sebastian to eat had we known. Useful-yes. These places exist for a purpose, and I respect that. Will I avoid crazy flights that end up calling for something like this? Yes

Best staff ever! Specially Nuria the concierge and guys from the Reception. Very helpful, polite and efficient! Loved this team!