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"It is beautifully located hotel on top of a hill, with truly stunning views over the sea (if you have sea view room). The surrounding gardens are lush and very well maintained, adding to the overall atmosphere of the property. The rooms are comfortable and in line with the hotel’s category. However, there were several issues during the stay that affected the experience. On one occasion, a member of staff entered my room without knocking while I was still asleep, which was quite uncomfortable, and no apology was offered. On another day, the room was not serviced at all, and on a different day the housekeeping was minimal — only the towels were changed, the bed was not even made. In addition, the restaurant closes quite early, and breakfast service also finishes early, which may be inconvenient for guests. There are also no nearby shops or cafés within walking distance of the hotel. Overall, the staff are polite and the hotel corresponds to its star rating, but housekeeping would certainly benefit from improvement and additional training to ensure a more consistent standard of service."

"Great staff and breakfast was quality… easy check in and out. "

"The hotel was so disappointing, the veiw of the sea from the bedroom window made up for the intial shock of this delapidated exterior, interior and even a basic hostel would have had more to offer. Everything needs replacing and gutted. Our room was clean but had splashs of white paint over the most stained carpet ive ever seen! The walls had bern painted but with two different shades of grey halfway down, the bathroom was clean but only had half a shower screen attached. The bed......my side was fine but my husband had terrible aches in the morning, bedding was clean but i dare not check under the mattress protector! Oh and no Tv channels available but the kettle did work, would i stay again,.no, but when its been revamped then i surely will."

"I was In a back room right on the road so very noisy. Generally good location for st Ives and SWCP. Good for my requirements of 1 night B and B."

"The staff is exceptional! I have come to this hotel many times in the past 30days and have always been received warmly and professionally. Top marks for the location ( 3 minutes walk from Train Station ). The rooms are very clean and normally have a Smart TV with all the VOD channels."

"The hotel team are enthusiastic and helpful always polite and accommodating across all departments The hotel is under going upgrades and they are very considering guests we arrived late on the Wednesday and the night reception gentleman was very helpful and very knowledgeable and made us very welcome"

"Good and secure parking, we arrived on motorcycles. Staff very friendly. My room was very clean and comfortable, there was though a small staircase to the bathroom which may not suit some people. The bed was large and comfortable. Due to the shape of the old building, access to my room was up and down sets of stairs and through numerous doors which could be an issue for old or infirm persons. No porters available to take bags. Carpet in the dining room was worn creating bumps that could become a trip hazard to some. "

"Good sized clean room, nice and quiet with lovely view over the countryside. Really friendly helpful staff."

"The whole place was very clean and tidy. All the staff were brilliant, nothing was to small for them. They were all so friendly and helpful. We booked a sea view and it didn't disappoint. Really enjoyed our stay."