Outdoor pool, pool umbrellas, pool loungers

Reviews of The Reef Playacar Beach Resort & Spa - Optional All Inclusive

3.5 out of 5
The Reef Playacar Beach Resort & Spa - Optional All Inclusive
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 423 out of 1006 reviews" "
Rating 8 - Good. 306 out of 1006 reviews" "
Rating 6 - Okay. 143 out of 1006 reviews" "
Rating 4 - Poor. 76 out of 1006 reviews" "
Rating 2 - Terrible. 58 out of 1006 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

6/10 Okay

Ronald, Panama City Beach

Liked: Cleanliness, amenities, property conditions & facilities
For the most part the stay was nice. Rooms were nice but the beds were hard. Staff was nice but I will say pool bar employees cater to Mexicans first regardless who approached the bar first. Food was good, buffet restaurant was nice, drink service in buffet restaurant could be better. Wifi in lobby was great. Everywhere else it was terrible. They do soft sell you in seeing their other property to sell you something, I assume a timeshare. Grounds were really nice. Pools are nice except one day there was some slime in it that was there the entire day. Weekends are hard to get a lounger by the pool or on the beach. Showers were nice, water pressure was fantastic. Not sure I’d stay again based on the beds or selective pool bar service.
Stayed 8 nights in May 2024

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was a nice smaller place to stay. The staff in the buffet are all very lovely.
Stayed 7 nights in Mar 2024
Response from Lizeth Arratia/ Hospitality Manager on 22 May 2024
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed the facilities, and the service of our staff at the buffet.We hope to have the opportunity to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Italian restaurant is not worth it. Buffet food is always cold and water are warm. Beach and pools are great and staff are friendly and attentive.
Stayed 2 nights in May 2024

10/10 Excellent

Ana Santa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy tranquilo, y seguro, además de hermoso. El personal está pendiente de ti todo el tiempo.
Stayed 4 nights in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 22 May 2024
Estimada huésped,Muchas gracias por compartir una reseña respecto a su experiencia.Nos alegra saber que disfrutó de las instalaciones, así como de la atención de todo nuestro personal.Esperamos nos brinde la oportunidad de recibirle nuevamente en el futuro.Saludos cordiales,Lizeth ArratiaHospitality Manager

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Great complex of villas that acts as a small all inclusive resort. Because its small distances are very reasonable.
Stayed 1 night in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 22 May 2024
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed the layout of our facilities and the small distances of the property.It will be truly a pleasure to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful complex of villas that acts as a small all inclusive resorts. If you like all inclusive but want to stay away from the giant resorts this place is perfect. Distance from the lobby to the beach is very reasonable, quality food (buffet), ac worked perfectly, rooms clean nice and well kept, everything worked. I would love to come back to this hotel. The only thing we didn’t like was the food in the Italian restaurant, quality was ok, nothing great.
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere
Stayed 9 nights in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 17 May 2024
Dear guest,Thank you for sharing your nice review about your stay at The Reef Playacar.We are glad that you enjoyed the atmosphere.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 Good

Scottie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was gorgeous.
Stayed 3 nights in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 17 May 2024
Dear guest,Thank you for sharing your experience at The Reef Playacar.We are glad that you enjoyed the view.We hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Carina

Travelled with family
Liked: Cleanliness, property conditions & facilities
The grounds are beautiful. BUT IF YOUR USED TO ROOM SERVICE DONT GO THERE IS NONE...I ALSO DID NOT LIKE THERE IS NO SERVICE ON THE BEACH OR POOL AREA YOU HAVE TO LITTERLY HAVE TO GO GET YOUR OWN DRINKS OR FOOD. EVEN DURING DINNER I ASK A COUPLE OF TIMES FOR SALSA OR SALT THEY JUST SAID EVERYTHING IS AT THE BUFFET...I DIDN'T FEEL LIKE STAFF GOES ABOVE AND BEYOND TO ASSIST...RESORT IS NOT VERY HANDYCAP FRIENDLY.
Stayed 5 nights in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 17 May 2024
Dear guest,Thank you for sharing your feedback about your recent stay with us on Expedia. We are delighted to hear that you found our grounds beautiful.We regret to read that you were disappointed by the lack of service on the beach or pool area. Furthermore, we apologize if you felt that our staff did not go above and beyond to assist you. Providing exceptional service is our top priority, and we will address your concerns with our team to ensure that all guests feel properly attended to during their stay.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Best regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the jungle that they retained within the premises. also loved the water stations and the potable water quality. enjoyed the buffet although i dont like eating vegetable or commercial oils. didnt get to try the other restaurants. loved the ice cream station as well. had some difficulty understanding the beach sitting area arrangements/couldnt locate the beach towel station easily. tiered beachfront design waws nice. lots of kids, and they had family activities. would go back. just no choice for taxis (only cartel taxis could service the hotel which means you pay a higher price than normal)
Stayed 2 nights in Mar 2024
Response from Lizeth Arratia/ Hospitality Manager on 17 May 2024
Dear guest,Thank you for taking the time to share your experience with us. We are thrilled to know that you enjoyed the natural jungle within our premises, as well as our water stations and the quality of potable water provided. We are delighted that you had a positive experience with our ice cream station and appreciated the tiered beachfront design, as well as the family activities we offer. However, we apologize for any inconvenience you experienced in understanding the beach sitting area arrangements and locating the beach towel station. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay with us.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this resort 4 times now. The service is good, the grounds are beautiful and the value is outstanding. I will certainly return in the future.
Stayed 3 nights in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 17 May 2024
Dear guest,Thank you for your continued loyalty and for sharing your positive feedback.We are delighted to know that you have enjoyed your stays with us and that our service, beautiful grounds, and outstanding value have consistently met your expectations.It is always a pleasure to welcome returning guests like you, and we are thrilled to know that you plan to return in the future. We look forward to welcoming you back for your fifth stay to your home away from home.Sincerely,Lizeth ArratiaHospitality Manager

8/10 Good

Derrion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was oky however they advertise free wifi and we literally had no wifi the entire time. Other than that it was great, good great, staff great but sucked without wifi when you travel and work
Stayed 5 nights in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 17 May 2024
Dear guest,Thank you for sharing your feedback about your recent stay. We are pleased to know that overall, your stay was great and that you found our food, staff, and services to your satisfaction.However, we deeply regret the inconvenience you experienced with the WiFi during your stay. We understand how important reliable internet access is, especially when traveling and working. Please be assured that we are looking into this issue to avoid any further inconvenience.We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing a seamless experience with all our amenities.Kind regards,Lizeth ArratiaHospitality Manager

8/10 Good

Antoinette

9/10
Stayed 3 nights in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 17 May 2024
Dear guest,Thank you for sharing your positive rating about your stay at The Reef Playacar.We hope you give us the opporutnity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Amina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was absolutely amazing. Everyone is nice and helpful
Stayed 4 nights in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 17 May 2024
Dear guest,Thank you for sharing a review about your stay at The Reef Playacar.We are delighted to know that you left with such a positive impression of our service. We strive to provide memorable experiences to all our guests and we are glad that you appreciated the friendliness of our staff.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

MELTEM DEMIRTURK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea, sand , beach are the best in area. The rooms are clean. The staff are always helpful and smiling. The trees around the rooms are so natural and keep area cooler.
Stayed 5 nights in Apr 2024
Response from Lizeth Arratia/ Hospitality Manager on 13 May 2024
Dear guest,Thank you for your preference and for sharing your nice review.We are delighted to know that you enjoyed the beach, the cleanliness of your room, the natural surroundings and the friendliness of our staff.It will be truly a pleasure to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 Good

Kiera Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 9 May 2024
Dear guest,Thank you for sharing your positive rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 Good

Nelissa

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was a beautiful oasis.
Stayed 3 nights in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 9 May 2024
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed our beautiful facilities.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

6/10 Okay

Johnny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options were not the best. The buffet never had any steak or good grilled chicken option, it was always ground beef or pork and some type of sautéed chicken. The hotel is nice and convenient I’m since you don’t have to go far to and from your room to go to the pool or beach.
Stayed 9 nights in Apr 2024
Response from Lizeth Arratia/ Hospitality Manager on 9 May 2024
Dear guest,Thank you for sharing your feedback regarding your recent experience at The Reef Playacar. We sincerely appreciate your input, and we are pleased to hear that you found our hotel to be pleasant and convenient, particularly in terms of its proximity to the pool and beach.However, we regret to learn that the food options did not fully meet your expectations. We understand the importance of offering a variety of culinary choices to cater to the tastes of all our guests. Your feedback regarding the limited options for steak or grilled chicken at the buffet is valuable to us, and we will certainly take it into consideration as we strive to enhance our dining offerings.We hope to have the opportunity to welcome you back in the future for an improved experience.Best regards,Lizeth ArratiaHospitality Manager

4/10 Poor

Liz

Travelled with group
Disliked: Staff & service, amenities
Customer service was horrible ,most staff had a bad attitude. Except for the cleaning ladies , and the waiters in the Mexican restaurant. Wouldn’t recommend this place . If you love hearing No , and not even trying to see if there a possibility to help you then this place is for you . Been to Mexico before and this resort was horrible from the food which was very whatever , to how we were treated by the staff . Not worth it .
Stayed 3 nights in May 2024
Response from Lizeth Arratia/ Hospitality Manager on 9 May 2024
Dear guest,We appreciate you taking the time to share your feedback regarding your recent experience at our resort.We are sincerely sorry to hear that you found our customer service to be subpar and that some of our staff members displayed a negative attitude. Providing exceptional service is of utmost importance to us, and we regret that we fell short of your expectations in this regard.However, we are pleased to hear that you had positive interactions with our cleaning staff and the waitstaff at the Mexican restaurant. Please know that your comments regarding the food quality and the overall treatment by our staff have been taken seriously, and we will address these issues internally to ensure that necessary improvements are made.We understand your disappointment, and we apologize for any inconvenience or discomfort you experienced during your stay. Should you decide to give us another chance in the future, we would welcome the opportunity to provide you with a more enjoyable experience.Kind regards,Lizeth ArratiaHospitality Manager

2/10 Terrible

Christina, Sterling Heights Mi

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel and rooms are decent , but food is nasty not fresh at all they use the same food for the next meal , the worst experience in food I went with my husband and 3 kids , my kids cried no good food no room service tried to get something to my room they said we don't have room service , no coffee machine in the room no ice machines , no steak meat or chicken in everyday food , stale food and they never change their vegetables or cheeses they use it every day no one was even touching the food , nothing for kids food and zero activities for adults nor for kids. This place is beyond good , with big families and kids people need food if your paying for all inclusive but this wasn't true I booked for 2 rooms to be with my kids they gave room not next to each other I went back and spoke to the manager they switched my rooms to a 2 room suite with an extra charge even though I shouldn't be charged for it bc I paid for 2 rooms when I booked. Tyler and Jesus in receptions helped me a lot. I don't recommend this hotel at all if they don't change their food other wise I advise them to quit making food and close their restaurants. They said we can book their Mexican and Italian restaurant is trash. Food is nasty as hell I left both of them when I ordered the food, I was astonished. I felt like I wasn't in this world. The food is nasty nasty nasty That's all I can say. Aldo there's sewage smell at the property is crazy very bad experience at this hotel everyone was complaining.
Stayed 5 nights in Apr 2024
Response from Lizeth Arratia/ Hospitality Manager on 9 May 2024
Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel on Expedia. We sincerely apologize for the disappointment and inconvenience you experienced during your visit.We deeply regret that the food quality did not meet your expectations and that you encountered challenges with the variety and freshness of the meals provided. Additionally, we apologize for the inconvenience caused by the initial room arrangement and any confusion regarding the charges for the upgraded suite. We take all feedback seriously and will investigate the concerns you raised regarding the sewage smell and the overall dining experience to make necessary improvements.Thank you for recognizing Tyler and Jesus at the reception for their assistance, we will share your comments with them.Please accept our sincerest apologies once again, and we hope to have the opportunity to restore your faith in our hotel during any future visits.Warm regards,Lizeth ArratiaHospitality Manager

6/10 Okay

Brennen

Travelled with group
Liked: Cleanliness
The vendors on the beach are constantly bothering you. There were very few people who spoke English staff and other guests. The food options were limited. The cleanliness was decent, the quality of the room was average.
Stayed 9 nights in Apr 2024
Response from Lizeth Arratia/ Hospitality Manager on 6 May 2024
Dear guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your stay. Regarding the food options, we regret that they did not meet your expectations. We continuously review and refine our menu offerings to cater to a diverse range of preferences, and we will certainly take your feedback into consideration for future improvements.Furthermore, while we aim to provide comfortable accommodations for all our guests, we regret that the quality of your room did not meet your expectations. We appreciate your constructive feedback as it helps us to identify areas for improvement and deliver a more enjoyable experience for our guests. Should your travels bring you back to our area, we would welcome the opportunity to host you again and provide you with a more satisfactory stay.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience thanks
Stayed 4 nights in Apr 2024
Response from Lizeth Arratia/ Hospitality Manager on 2 May 2024
Dear guest,Thank you for sharing your excellent review regarding your stay.It will be a pleasure to welcome you back to The Reef Playacar.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Michael William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing levels were a little low as far as bartending was concerned but outside of that we had no complaints.
Stayed 7 nights in Apr 2024
Response from Lizeth Arratia/ Hospitality Manager on 2 May 2024
Dear guest,Thank you for taking the time to leave a review of your recent stay with us on Expedia. We are thrilled to hear that you had an enjoyable experience overall. We appreciate your feedback regarding staffing levels at the bar; we will review this aspect of our service to ensure that we meet the needs of all our guests in the future.We hope to have the pleasure of welcoming you back to our hotel again soon for another wonderful experience.Best regards,Lizeth ArratiaHospitality Manager

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Cool little place.
Stayed 1 night in Apr 2024
Response from Lizeth Arratia/ Hospitality Manager on 2 May 2024
Dear guest,Thank you for sharing your review about your stay at The Reef Playacar.We hope you give us the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 Good

EDGAR, HENDERSON

Stayed 3 nights in Apr 2024
Response from Lizeth Arratia/ Hospitality Manager on 17 May 2024
Dear guest,Thank you for sharing your positive rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Predrag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in The Reef in 2016 and there are a lot of improvements since then. The palm trees on the beach got bigger over time and combining them with the umbrellas there is a lot of shade all day long for those who like to hide from Sun. It’s a quiet place for family vacation with enough activities. Cleanliness is exceptional. Food is great. The staff is nice and friendly.
Stayed 6 nights in Apr 2024
Response from TYLER FERICELLI on 30 Apr 2024
Hellod dear Predrag,Thank you very much for sharing your comments about your stay with us. We are glad to hear that we exceeded your expectations and that you were pleased with the changes we have made,We hope to see you again soon,Tyler Fericelli,Guest Service Manager,

10/10 Excellent

Lorenzo G

Stayed 4 nights in Apr 2024
Response from Lizeth Arratia/ Hospitality Manager on 17 May 2024
Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 Good

Randall, Casper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Lizeth Arratia/ Hospitality Manager on 23 Apr 2024
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We are glad that overall you enjoyed your experience and we hope we can welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 Good

marta

Liked: Cleanliness, staff & service, property conditions & facilities
The most notable is the staff.
Stayed 7 nights in Apr 2024
Response from Lizeth Arratia/ Hospitality Manager on 23 Apr 2024
Dear guest,Thank you for your preference and for sharing your review.It is great to know you appreciated the attention provided by our staff.We hope to have the opportunity to host you again.Kind regards,Lizeth ArratiaHospitality Manager

2/10 Terrible

Adaneli

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel looks cool. But most staff at the bar and snack bar are grumpy. Or seem like they dont want to be there. Maybe they are over worked. Not enough staff. Also the food at the restaurants is awful. It takes about 2 hours to have dinner. I wouldn't get all inclusive.
Stayed 4 nights in Apr 2024
Response from Lizeth Arratia /Hospitality Manager on 17 Apr 2024
Dear guest,Thank you for taking the time to share your feedback regarding your recent experience at our hotel.We sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay.We take all guest feedback seriously and strive to provide a welcoming and enjoyable environment for all our visitors. Your comments regarding the demeanor of our bar and snack bar staff, as well as the quality of our restaurant offerings, are concerning, and we will address these issues with our team to ensure that all guests receive the high level of service and quality they deserve.We hope to have the opportunity to welcome you back in the future and provide you with a more positive and satisfying experience.Sincerely,Lizeth ArratiaHospitality Manager

8/10 Good

Maria Elena

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Lizeth Arratia /Hospitality Manager on 16 Apr 2024
Dear guest,Thank you for sharing your rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 Good

Amari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that the facility had a lot of nature, almost as if you were in the jungle. Also, the rooms were modern with a mini fridge, a nice shower, nice beds, and a balcony. The main thing I would say to improve is the food. The continental food options were edible, but sometimes were not as flavorful as expected. I would have wanted to see more traditional Mexican cruisine, like tamales, tacos, nachos, quesadillas, chicken and rice, and more.
Stayed 2 nights in Apr 2024
Response from Lizeth Arratia /Hospitality Manager on 16 Apr 2024
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are pleased that you appreciated the natural surroundings of our facility, which provide a jungle-like ambiance, as well as the modern amenities and comforts of our rooms, including the mini fridge, shower, beds, and balcony.We value your feedback regarding the food options, your suggestions for more traditional Mexican cuisine, will be taken into consideration as we review and enhance our culinary offerings to better meet the expectations of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable dining experience.Kindest regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Lizeth Arratia /Hospitality Manager on 13 Apr 2024
Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a large resort with a huge amount of options but I love the quaint feel here. Main dining room - buffet style is good & changed main dishes daily - food was good. Beach & pools were nice. Room was a good size & the setting is like a jungle. Staff are fantastic everywhere. I will be back for sure!!
Stayed 6 nights in Apr 2024
Response from Lizeth Arratia /Hospitality Manager on 11 Apr 2024
Dear guest,Thank you for sharing your experience at The Reef Playacar.We are delighted that you enjoyed the quaint feel of our resort and that you found our main dining room buffet-style offerings to be good.Likewise, we are glad to know that you enjoyed our beach, pools, and the natural setting of our resort, reminiscent of a jungle. We truly appreciate your kind words about our fantastic staff. We look forward to welcoming you back for another wonderful stay in the future. Warm regards,Lizeth ArratiaHospitality Manager

4/10 Poor

Gustavo

Disliked: Staff & service
Stayed 8 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 13 Apr 2024
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 9 Apr 2024
Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Evelyn, Melrose Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were great made us feel welcomed. The place was very clean.
Stayed 4 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 5 Apr 2024
Dear guest,We would like to thank you for sharing your review about your stay in our facilities.It is great that you enjoyed the cleanliness of the facilities and the friendliness of our staff.We hope to have the opportunity to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lizeth Arratia /Hospitality Manager on 9 Apr 2024
Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

6/10 Okay

Kara

Stayed 7 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 5 Apr 2024
Dear guest,Thank you for choosing The Reef Playacar to spend your vacations.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

6/10 Okay

Catherine Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and beach were beautiful, I really enjoyed how they kept the natural fauna within the villa area! There buffet was good but didn’t offer any variety from day to day.
Stayed 7 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 5 Apr 2024
Dear guest,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed the beauty of our grounds and beach, as well as our efforts to preserve the natural flora within the villa area. We also appreciate your feedback regarding our buffet offerings; your input helps us continuously improve and enhance our services.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Lizeth ArratiaHospitality Manager

6/10 Okay

Jacque

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff was rude on many occasions. Need more chairs for pool and beach areas.
Stayed 3 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 5 Apr 2024
Dear guest,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any instances where our staff fell short of providing the level of service and hospitality that we strive to deliver consistently. Additionally, we appreciate your observation regarding the availability of chairs in our pool and beach areas. Your feedback is really helpful to improve and enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more positive and enjoyable stay.Warm regards,Lizeth ArratiaHospitality Manager

4/10 Poor

Shirin

Stayed 6 nights in Mar 2024
Response from Lizeth Arratia/ Hospitality Manager on 23 Apr 2024
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

6/10 Okay

Bradley Arthur

Liked: Cleanliness
Stayed 7 nights in Feb 2024
Response from Lizeth Arratia /Hospitality Manager on 5 Apr 2024
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

2/10 Terrible

sandra taflan

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 1 Apr 2024
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Love you he location and property environment. Would like a better welcome, your or acclimation to the property instead of being sold on a time share
Stayed 5 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 27 Mar 2024
Dear guest,Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you loved our location and the overall environment of our property.However, we regret to learn that your welcome experience did not meet your expectations. Providing a warm and informative welcome to our guests is important to us, and we apologize if you felt pressured or uncomfortable during your orientation.We hope that despite this aspect, you were able to enjoy the rest of your stay with us. Should you choose to visit us again in the future, we would welcome the opportunity to provide you with a more welcoming and enjoyable experience from the moment you arrive.Kind regards,Lizeth ArratiaHospitality Manager

6/10 Okay

laura

Travelled with group
Liked: Staff & service
Disliked: Amenities
It was good for families but they need to limit children to the pool by the beach not sitting at the swim up bar. They also need 2 bartenders.
Stayed 5 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 27 Mar 2024
Dear guest,Thank you for taking the time to share your feedback with us regarding your recent family vacation at our property. We appreciate your insights and are glad to hear that you found our hotel to be suitable for families.Thank you for bringing the aspects that were not of your liking to our attention. Your feedback is invaluable as we strive to continually improve our services and facilities to meet the needs and expectations of our guests.We hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future.Kindest regards,Lizeth ArratiaHospitality Manager

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 4 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 28 Mar 2024
Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 5 Apr 2024
Dear guest,Thank you for choosing The Reef Playacar to spend your recent vacations.We regret knowing by your score that your stay was not up to your expectations.We do hope you give us the opportunity to change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good value for the money. Very walkable property among treed paths with a large cenote. 15 minute walk to 5th avenue. The main restaurant area for buffet dining is spectacular with an ocean view and some exterior tables. The service was hit and miss depending on the waiters. Overall we weren’t disappointed.
Stayed 7 nights in Mar 2024
Response from Lizeth Arratia /Hospitality Manager on 27 Mar 2024
Dear guest,Thank you for sharing your experience with us following your recent stay.We are delighted to know that you found our location convenient, and that you appreciated the spectacular ocean view from our main restaurant area and the option to dine at exterior tables.We apologize for any inconsistency you experienced with the service provided by our waitstaff. Ensuring consistent and attentive service is a priority for us, and we will address your feedback with our team to ensure improvements are made.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Kind regards,Lizeth ArratiaHospitality Manager