Title: Koox City Garden Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Koox City Garden Hotel Hotel with an outdoor pool, steps from Quinta Avenida ![Outdoor pool](https://images.trvl-media.com/lodging/7000000/6440000/6431200/6431103/9858365d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/7000000/6440000/6431200/6431103/e80b8b86.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/7000000/6440000/6431200/6431103/2adf13cd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Hypo-allergenic bedding, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/7000000/6440000/6431200/6431103/216fda2d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/7000000/6440000/6431200/6431103/c8c306f1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Koox City Garden Hotel offers a quiet retreat in bustling Playa del Carmen. Relax in the sunny garden, cool off in the outdoor pool, and stay connected with free WiFi. The calm atmosphere is perfect after a day of sightseeing. 6.2 ## Popular amenities - Pool - Pet-friendly - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct 5 - Oct 6](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=6431103&PinnedHotelID=6431103&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=6431103&PinnedHotelID=6431103&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 6 - Oct 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=6431103&PinnedHotelID=6431103&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=6431103&PinnedHotelID=6431103&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=6431103&PinnedHotelID=6431103&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=6431103&PinnedHotelID=6431103&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=6431103&PinnedHotelID=6431103&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=6431103&PinnedHotelID=6431103&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 1 of 1 room ![Standard Room | Hypo-allergenic bedding, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/7000000/6440000/6431200/6431103/89fdcc81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Balcony Air conditioning Flat-screen TV Hypo-allergenic bedding Blackout curtains Ceiling fan Day bed Private bathroom - 215 sq ft - Sleeps 4 - 1 Queen Bed OR 2 Queen Beds ## You may also like Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/b1b32fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.8 Exceptional 14 reviews £255 includes taxes & fees 8 Oct - 9 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2025-10-8&chkout=2025-10-9&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=5185912d-cc23-4249-9dd3-64ca69a13abf&top_cur=GBP) Ad ![Ping pong, music library](https://images.trvl-media.com/lodging/3000000/2670000/2661600/2661557/8e1b6e1b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Riviera Princess - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 4,284 reviews £163 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=5185912d-cc23-4249-9dd3-64ca69a13abf&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/900000/892200/892167/c228ecf5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sandos Playacar All Inclusive Playacar - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,380 reviews £183 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=5185912d-cc23-4249-9dd3-64ca69a13abf&top_cur=GBP) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099903/3d249464_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Riviera Paradise All Inclusive Playa del Carmen - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 2,557 reviews £193 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=5185912d-cc23-4249-9dd3-64ca69a13abf&top_cur=GBP) Ad ![Outdoor pool, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1810000/1802500/1802470/f47fd9d8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Select Club at Sandos Playacar All Inclusive - Adults Only Area Playacar - Pool - Hot tub - All-inclusive - Spa 7.8 Good 1,000 reviews £188 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-Select-Club-Adults-Only-All-Inclusive.h1802470.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=5185912d-cc23-4249-9dd3-64ca69a13abf&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/bb3c34bc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### HM Playa del Carmen Gonzalo Guerrero - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,000 reviews £68 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=5185912d-cc23-4249-9dd3-64ca69a13abf&top_cur=GBP) Ad ![Sun deck](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4800000/4799500/4799416/e9a44dd5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Select Club at Sandos Caracol All Inclusive - Adults Only Area Corasol - Pool - Hot tub - Breakfast included - All-inclusive 7.6 Good 900 reviews £151 includes taxes & fees 10 Oct - 11 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information?chkin=2025-10-10&chkout=2025-10-11&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=5185912d-cc23-4249-9dd3-64ca69a13abf&top_cur=GBP) Ad ![2 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/65000000/64870000/64860600/64860557/b86ab2c8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mvngata Beach Hotel Playa del Carmen - On private beach - Pool - Spa - Pet-friendly 9.6 Exceptional 210 reviews £206 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mvngata-Boutique-Hotel.h64860557.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=5185912d-cc23-4249-9dd3-64ca69a13abf&top_cur=GBP) Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3b6ecf2c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,486 reviews £200 includes taxes & fees 7 Oct - 8 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=5185912d-cc23-4249-9dd3-64ca69a13abf&top_cur=GBP) Ad ![View from property](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/d3669ea2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Platinum Yucatan Princess Adults Only - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.4 Very good 2,848 reviews £160 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Platinum-Yucatan-Princess-Adults-Only-All-Inclusive.h7731297.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=5185912d-cc23-4249-9dd3-64ca69a13abf&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Koox-City-Garden-Hotel.h6431103.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Koox-City-Garden-Hotel.h6431103.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62968%2C-87.06943&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=nakVv3bSA4Wuea3DTp9fClsukZc=) Av. Constituyentes esq 1a Av. Norte, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.0 miles - Quinta Alegría Shopping Mall - 1 min walk - 0.0 miles - Mamitas Beach - 5 min walk - 0.3 miles - Playa del Carmen Main Beach - 5 min walk - 0.3 miles - Playa del Carmen Maritime Terminal - 18 min walk - 1.0 mile #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Starbucks - ‬2 min walk - ‪Bloody Mary Food Drinks & Rock - ‬1 min walk - ‪Ah Cacao Chocolate Café - ‬1 min walk - ‪Señor Frogs - ‬2 min walk - ‪La Parrilla Playa - ‬1 min walk ## About this property ### Koox City Garden Hotel Hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Mamitas Beach, Koox City Garden Hotel provides amenities such as a garden. Guests can connect to free in-room WiFi. Other perks include: - An outdoor pool - Tour/ticket information, luggage storage and smoke-free property Room features All guest rooms at Koox City Garden Hotel have comforts, such as air conditioning, as well as More conveniences in all rooms include: - Hypo-allergenic bedding and day beds - Bathrooms with showers and free toiletries - Flat-screen TVs with cable channels - Ceiling fans and daily housekeeping ## Similar properties ![Beach/ocean view](https://images.trvl-media.com/lodging/75000000/74430000/74422200/74422178/dfb81936.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kay Adults Only Downtown Playa del Carmen - Free WiFi - Housekeeping - 24/7 front desk - Grocery/convenience store 5.8 59 reviews £44 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=74422178&PinnedHotelID=74422178&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - 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16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=120309709&PinnedHotelID=120309709&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/117000000/116560000/116558800/116558765/feed814c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Menesse Town Tower Downtown Playa del Carmen - Pool - Kitchen - Pet-friendly - Free WiFi £61 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=116558765&PinnedHotelID=116558765&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/7796ad6c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL WINDAY PLAYA DEL CARMEN Zazil-ha - Pool - Free WiFi - Housekeeping - 24/7 front desk 7.6 Good 127 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/79000000/78460000/78457000/78456904/6a504646.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maui Hostel - Adults Only Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Restaurant 8.6 Excellent 18 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=78456904&PinnedHotelID=78456904&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/58000000/57170000/57165500/57165482/ddf6a2e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sole Suites Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Air conditioning 8.2 Very good 183 reviews £45 includes taxes & fees 28 Oct - 29 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=57165482&PinnedHotelID=57165482&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Picnic area ### More - 1 building - 2 floors - Built in 2002 - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes - Day bed - Hypo-allergenic bedding ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### More - Air conditioning - Ceiling fan ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions There is no front desk at this property The check-in location differs from the property location; go to: \[Koox Playa on First Avenue North between 12th and 14th streets.\] ### Pets Pets stay for free ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8 AM to 8 PM ### Property is also known as Ko'ox City Garden Ko'ox City Garden Hotel Ko'ox City Garden Hotel Playa del Carmen Ko'ox City Garden Playa del Carmen Koox City Garden Hotel Playa del Carmen Koox City Garden Hotel Koox City Garden Playa del Carmen Koox City Garden Koox City Garden Hotel Riviera Maya/Playa Del Carmen, Mexico Koox City Garden Hotel Hotel Koox City Garden Hotel Playa del Carmen Koox City Garden Hotel Hotel Playa del Carmen ## Frequently asked questions ### Does Koox City Garden Hotel have a pool? > Yes, this property has an outdoor pool. Pool access is from 8 AM to 8 PM. ### Is Koox City Garden Hotel pet-friendly? > Yes, pets are allowed at this property. ### How much is parking at Koox City Garden Hotel? > Koox City Garden Hotel doesn't offer parking. ### What time is check-in at Koox City Garden Hotel? > Check-in start time: 3 PM; check-in end time: 11 PM. Late check-in is available during limited hours. ### What time is check-out at Koox City Garden Hotel? > Checkout is at noon. ### Where is Koox City Garden Hotel located? > Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Mamitas Beach. Playa del Carmen Maritime Terminal and Playacar Beach are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Koox City Garden Hotel Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 12 8 - Good 27 6 - Okay 24 4 - Poor 11 2 - Terrible 16 ### 7.0/10 Cleanliness ### 6.4/10 Staff & service ### 7.4/10 Amenities ### 6.0/10 Property conditions & facilities ### 8/10 Good #### Michael 15 May 2019 Liked: Staff & service, property conditions & facilities, room comfort ##### Michael Stayed 6 nights in May 2019 ### 10/10 Excellent #### Verified traveller 5 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### excelente lugar Excelente vacaciones ##### Verified traveller Stayed 6 nights in Mar 2019 ### 10/10 Excellent #### Verified traveller 26 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities Very nice hotel , clean , very close to 5th ave , friendly staff ##### Verified traveller Stayed 2 nights in Mar 2019 ### 8/10 Good #### Verified traveller 11 Mar 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encanto la ubicación donde se encuentra, a una cuadra la playa y a la otra la 5ta Av. ##### Verified traveller Stayed 5 nights in Mar 2019 ### 8/10 Good #### Verified traveller 11 Mar 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gustó mucho en el área que se encuentra el hotel ##### Verified traveller Stayed 5 nights in Mar 2019 ### 8/10 Good #### Verified traveller 24 Dec 2018 Liked: Cleanliness ##### Verified traveller Stayed 7 nights in Dec 2018 ### 6/10 Okay #### Alfonso E 2 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Aceptable si soportas música a todo volúmen Bien instalaciones y limpieza. Ubicación excelente pero ruido horrible en las noches: música en vivo junto al hotel a muy alto volúmen. No se puede dormir ##### Alfonso E Stayed 4 nights in Oct 2018 ### 8/10 Good #### Christian, Mexico 30 Sept 2018 Liked: Cleanliness, staff & service It has an excelente location just around de 5th Avenue ##### Christian Stayed 1 night in Sep 2018 ### 8/10 Good #### Abel, Querétaro 2 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Es un hotel discreto, con ambiente de naturaleza, sin embargo advierto falta coordinación con la administración pues hay detalles que atender y no se encuentran fácilmente y luego no pueden resolver como el aire acondicionado tan elemental, llaves, entre otros. ##### Abel Stayed 4 nights in Jul 2018 ### 10/10 Excellent #### Carsten, Hamburg 20 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Einfaches Geniales Hotel Jeder der ein einfaches aber sauberes und nettes Hotel sucht ist hier richtig. Die Zimmer sind sauber und einfach eingerichtet. Die Lage des Hotels einfach super zentral Für Familien nicht geeignet da man von den Bars die Musik hört. Hat mich persönlich nicht gestört da ab ca 1 Uhr Ruhe herrscht, und ich sowie so erst später im Hotel war. Immer wieder gerne komme ich wieder. ##### Carsten Stayed 17 nights in Apr 2018 ### 8/10 Good #### Aldo Nino, Irapuato Gto 6 Apr 2018 Liked: Cleanliness, staff & service #### Agradable y limpio El hotel tiene buena ubicación, es limpio y su personal es muy atento, me gustó mucho su balcón hacia la quinta avenida y la facilidad para encontrar todo tipo de servicios muy cerca. ##### Aldo Nino Stayed 3 nights in Mar 2018 ### 2/10 Terrible #### Marco, CDMX 27 Mar 2018 Disliked: Staff & service, property conditions & facilities, room comfort #### Mala recepcion , mal manejo de personal Reserve 3 noches en el hotel, no hay nadie para hacer check in . Hicieron limpieza completa de la habitación desde la primer noche. Perdi ropa cepillos de dientes y cosas personales El baño daba a la cocina. No recomendable ##### Marco Stayed 3 nights in Mar 2018 ### 6/10 Okay #### Verified traveller 9 Mar 2018 Liked: Staff & service Muy agradable todo el staff las habitaciones limpias, traten de obtener habitación en 2 piso, el 1 es bastante obscuro pero aún así está bien ##### Verified traveller Stayed 3 nights in Mar 2018 ### 4/10 Poor #### Verified traveller 8 Mar 2018 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Fake advertisement First and foremost they are advertising free parking, well when you get there the reception is a block away from the actual rooms, after checking in I asked where the “free parking was” and the receptionist said “there is no free”, “ you have to pay your own parking or drive around until you find one”. I then continued saying that it was advertised as free parking and he ignored me and I even showed him the hotel advertisement and amenities and he just ignored me, after I said “ its illegal and its fake advertisement”, he only said: I dont know why the website said that, ill tell my manager tomorrow”. There was no attempt to make it right, after all i selected this hotel based on that, if you are renting a car you wanna make sure its safe and a crash or event doesn’t ruin your vacation”. I had to pay private parking whis cost me 250 pesos, If I had known that I wouldve looked for another hotel to be honest. I walked into the room and the ceiling fan wasnt working but at least the AC was. Overall the room was clean and comfortable, this is the first bad rating I ever give on expedia. ##### Verified traveller Stayed 1 night in Mar 2018 ### 6/10 Okay #### Eliu Emmanuel 6 Mar 2018 Disliked: Property conditions & facilities, room comfort ##### Eliu Emmanuel Stayed 2 nights in Mar 2018 ### 8/10 Good #### marco, mexico 2 Mar 2018 Liked: Cleanliness, property conditions & facilities, room comfort Muy buena opción muy céntrico las habitaciones muy cómodas muchos lugares para visitar cerca sin duda volvería el personal es agradable y te ayudan en lo que necesites ##### marco Stayed 1 night in Feb 2018 ### 2/10 Terrible #### Dolly, Canada 26 Feb 2018 Disliked: Staff & service, property conditions & facilities, room comfort #### Awful, awful and did I mention awful Check in is not on the property, but is a block away. No one mentioned this to me before I arrived at 10pm. Both sites were full and I was given a room in a 3rd site 5 blocks away. The front desk clerk did have someone go with me to find the "deluxe" room. Staff is not friendly and do not seem concerned about customer satisfaction. The noise in City "Garden" is deafening at night...the performers might as well as have been right in our room. DO NOT STAY HERE! EVER! ##### Dolly Stayed 1 night in Feb 2018 ### 8/10 Good #### Karla Antonieta 5 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Agradable ##### Karla Antonieta Stayed 4 nights in Jan 2018 ### 6/10 Okay #### Verified traveller 1 Feb 2018 Liked: Staff & service #### Centrico Lo rescatable de este hotel es lo centrico, y solo es para descansar y bañarse. No para estar todo el dia. ##### Verified traveller Stayed 1 night in Jan 2018 ### 6/10 Okay #### Rachel, New Zealand 29 Jan 2018 #### Great proximity to beach and restaurants Nothing fancy, but perfectly pleasant with good location. ##### Rachel Stayed 1 night in Jan 2018 ### 6/10 Okay #### Verified traveller 11 Jan 2018 Liked: Cleanliness, staff & service #### close to activities If you want to dance and party all night this is the best place for you. You are walking distance to 5th Avenue activities. If you want sleep, don’t stay here. There’s all types of music playing all night long. ##### Verified traveller Stayed 1 night in Jan 2018 ### 6/10 Okay #### Ulf 7 Jan 2018 Liked: Cleanliness, staff & service, room comfort #### Livemusik varje natt. Inte så hög standard men mycket trevlig personal. Mycket centralt. Vill ni ha lugn är det helt fel ställe, minst två konserter i kvarteret varje kväll till halv två. Vill ni ha omedelbar närhet till quinta avenida är ni rätt. ##### Ulf Stayed 11 nights in Dec 2017 ### 6/10 Okay #### Verified traveller 2 Jan 2018 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort No hay camas extra disponibles, la gente de staff no resuelve problemas, no se le da tratamiento a la alberca, las camas son viejas. ##### Verified traveller Stayed 5 nights in Dec 2017 ### 8/10 Good #### Alison 20 Dec 2017 Liked: Cleanliness, staff & service Staff was friendly and efficient. Everything in the room worked well (hot water, A/C, cable) but the wifi was spotty. It can be noisy at night due to the location, plenty of bars and restaurants playing loud music late into the night. There is a coffee shop on the ground floor open from 7am-midnight so that is an added bonus. For a budget traveler looking to spend a few nights in Playa this hotel could be a good option. ##### Alison Stayed 4 nights in Dec 2017 ### 10/10 Excellent #### Alfonso 18 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente tarifa! Excelente tarifa de última hora! 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