Title: Hotel Turquesa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=22317684&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Turquesa Travelers can soak up the sun near Playa del Carmen Main Beach or relax on the hotel's inviting terrace while planning their next coastal adventure ## Photo gallery for Hotel Turquesa ![Property entrance - Hotel Turquesa (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/b614536e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Point of interest - Hotel Turquesa (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/e231d397.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Hotel Turquesa (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/b88bfb65.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - Hotel Turquesa (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/534dbfbe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - Hotel Turquesa (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/a1ac798c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Turquesa in Playa del Carmen offers an airport shuttle and a relaxing terrace. Guests enjoy WiFi, explore nearby beaches, and receive excellent service from multilingual staff. ## Reviews 7.2 Good ## Popular amenities - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Feb 27 - Feb 28](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 28 - Mar 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 27 - Mar 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 6 - Mar 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 1 of 1 room ### View all photos for Double Standard ![Double Standard | In-room safe, bed sheets](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/d24a5f4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Standard ### Highlights Air conditioning Flat-screen TV Ceiling fan Private bathroom In-room safe Wardrobe Daily housekeeping - 172 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/98000000/97870000/97861600/97861543/3c634c9f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Riviera Maya EDITION At Kanai Maroma - Pool - Hot tub - Spa - Pet-friendly 9.8 Exceptional 96 reviews £1,194 includes taxes & fees 30 Mar - 31 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Riviera-Maya-EDITION-At-Kanai.h97861543.Hotel-Information?chkin=2026-3-30&chkout=2026-3-31&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b2fe44df-7083-4ef5-9bbb-dd81e727e7ae&top_cur=GBP) Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29390000/29381000/29380961/8e10250a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free Wi-Fi 9.0 Wonderful 1,001 reviews £87 includes taxes & fees 23 Mar - 24 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2026-3-23&chkout=2026-3-24&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b2fe44df-7083-4ef5-9bbb-dd81e727e7ae&top_cur=GBP) Ad ![Beach nearby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/38000000/37040000/37033500/37033467/d25a9c65_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Serenity Hotel Boutique by Alsol Downtown Playa del Carmen - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.0 Wonderful 518 reviews £89 includes taxes & fees 20 Mar - 21 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Serenity-Hotel-Boutique.h37033467.Hotel-Information?chkin=2026-3-20&chkout=2026-3-21&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b2fe44df-7083-4ef5-9bbb-dd81e727e7ae&top_cur=GBP) Ad ![Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/121000000/120820000/120814200/120814106/216887f2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 9.0 Wonderful 38 reviews £123 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Indigo-Playa-Del-Carmen-By-Ihg.h120814106.Hotel-Information?chkin=2026-3-22&chkout=2026-3-23&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b2fe44df-7083-4ef5-9bbb-dd81e727e7ae&top_cur=GBP) Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/58ae47f4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 724 reviews £131 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?chkin=2026-3-3&chkout=2026-3-4&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b2fe44df-7083-4ef5-9bbb-dd81e727e7ae&top_cur=GBP) Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4640000/4632300/4632218/099c5870_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Playa Del Carmen Playacar - Pool - Breakfast included - Kids’ pool - Parking included 7.6 Good 1,000 reviews £72 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-City-Express-Playa-Del-Carmen.h4632218.Hotel-Information?chkin=2026-3-3&chkout=2026-3-4&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b2fe44df-7083-4ef5-9bbb-dd81e727e7ae&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/33000000/32540000/32536800/32536723/bc8cee87_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palmaïa-The House of AïA: All Inclusive Wellness Resort Playacar - Pool - All-inclusive - Spa - Kids’ pool 9.8 Exceptional 593 reviews £1,142 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b2fe44df-7083-4ef5-9bbb-dd81e727e7ae&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/89000000/88210000/88203600/88203504/805dc076_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The St. Regis Kanai Resort, Riviera Maya Maroma - On private beach - Pool - Spa - Pet-friendly 9.4 Exceptional 119 reviews £1,265 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-St-Regis-Kanai-Resort.h88203504.Hotel-Information?chkin=2026-3-22&chkout=2026-3-23&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b2fe44df-7083-4ef5-9bbb-dd81e727e7ae&top_cur=GBP) Ad ![Rooftop terrace](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/a74c11a1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.2 Wonderful 1,093 reviews £87 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Residence-Inn-By-Marriott-Playa-Del-Carmen.h70558507.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b2fe44df-7083-4ef5-9bbb-dd81e727e7ae&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/23000000/22320000/22316500/22316404/ad4e8001_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casa del Árbol Condo Ejidal - Pool - Kitchen - Free Wi-Fi - Air-conditioning 8.0 Very good 356 reviews [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Casa-Del-Arbol-Condo.h22316404.Hotel-Information?chkin=2026-3-13&chkout=2026-3-14&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b2fe44df-7083-4ef5-9bbb-dd81e727e7ae&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Shaddai-By-LHMG.h22317684.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Shaddai-By-LHMG.h22317684.Hotel-Information) ## About the area Located in Playa del Carmen Centro, a neighbourhood in Playa del Carmen, Hotel Turquesa is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62346%2C-87.07962&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=aYey8PU1j3e7kJgj8oCTE0PUkio=) Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, ROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 6 min walk \- 0.4 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 8 min walk \- 0.5 miles - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 9 min walk \- 0.5 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 19 min walk \- 1.0 mile - Playa del Carmen Maritime Terminal 9 min walk \- 0.5 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 51 min drive ### Restaurants - Merchant Carnitas 3 min walk - Aereo Café Bar 4 min walk - casa sofia 8 min walk - Empanadas y Salbutes de la Juárez 3 min walk - Asadero El Pollo 4 min walk ## About this property ### Hotel Turquesa Hotel near Quinta Avenida Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Turquesa provides an airport shuttle and a terrace. Stay connected with free WiFi in public areas. Additional perks include: - A round-trip airport shuttle (surcharge), multilingual staff and luggage storage - Tour/ticket information, a 24-hour front desk and smoke-free property Room features All guest rooms at Hotel Turquesa include comforts, such as air conditioning, as well as Extra amenities include: - Bathrooms with showers - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/36000000/35840000/35830300/35830244/cc3906b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MENESSE Beach Apartments Zazil-ha - Pool - Kitchen - Dryer - Free Wi-Fi [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=35830244&PinnedHotelID=35830244&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=22317684,35830244) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Return airport shuttle (surcharge) ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV ### More - Air conditioning - Ceiling fan - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 50 per stay - A tax is imposed by the city: USD 3.42 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property caters to LGBTQ+ guests No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Shaddai LHMG Playa del Carmen Hotel Shaddai LHMG Shaddai LHMG Playa del Carmen Shaddai LHMG Hotel Turquesa Hotel Hotel Shaddai by LHMG Hotel Turquesa Playa del Carmen Hotel Turquesa Hotel Playa del Carmen ## Frequently asked questions ### Is Hotel Turquesa pet-friendly? ### How much is parking at Hotel Turquesa? ### What time is check-in at Hotel Turquesa? ### What time is check-out at Hotel Turquesa? ### Does Hotel Turquesa provide a shuttle to the airport? ### Where is Hotel Turquesa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Turquesa Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 8.0 Location ### 8.2 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 29 8 - Good 31 6 - Okay 23 4 - Poor 9 2 - Terrible 11 ## Reviews ### 6/10 Okay #### robert 3 May 2022 Liked: Cleanliness, staff & service Disliked: Amenities I didnt like that there was only wifi in the lobby and not available in any of the rooms ##### robert Stayed 2 nights in Apr 2022 ### 8/10 Good #### Nilza 28 Mar 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Otimo custo x beneficio Hotel simples e muito bem localizado. Recepção muito atenciosa e simpática. Os quartos possuem um pouco de umidade, o que pra mim que sou alérgica é um ponto importante. Porém a recepção foi muito solicita e nos levou para ver os quartos disponiveis, pra que pudessemos escolher a melhor opção. O caminho do hotel a 5• Av é muito iluminado e não tivemos problemas para ir e vir a noite. Recomendo! ##### Nilza Stayed 6 nights in Feb 2022 ### 4/10 Poor #### Mariia 5 Mar 2022 Disliked: Cleanliness, amenities, property conditions & facilities They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good. ##### Mariia Stayed 2 nights in Feb 2022 ### 2/10 Terrible #### Hortencia 23 Feb 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Ugly hotel ##### Hortencia Stayed 2 nights in Feb 2022 ### 8/10 Good #### Edgar Alexis 20 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Buena estancia La estancia estuvo buena conforme a lo que se utiliza solo para descansar y bañarse todo bien. ##### Edgar Alexis Stayed 3 nights in Feb 2022 ### 8/10 Good #### Verified traveller 29 Jan 2022 Liked: Staff & service, room comfort #### Beware skimmer ? More tax ? Twice paying All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't. ##### Verified traveller Stayed 3 nights in Jan 2022 ### 10/10 Excellent #### Juan Antonio 10 Jan 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities good value,clean bedrooms ##### Juan Antonio Stayed 7 nights in Dec 2021 ### 4/10 Poor #### Horacio 2 Jan 2022 Disliked: Cleanliness, property conditions & facilities No barrieron ni dejaron jabón para la segunda noche, había pelos en la regadera ##### Horacio Stayed 2 nights in Dec 2021 ### 6/10 Okay #### Jonatán 26 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities #### Buenas opcion accesible en precio El hotel está céntrico, y cerca de ADO, precio oferta adecuadas. ##### Jonatán Stayed 1 night in Dec 2021 ### 6/10 Okay #### Verified traveller 14 Dec 2021 Disliked: Cleanliness It was okay for the price I guess ##### Verified traveller Stayed 1 night in Dec 2021 ### 6/10 Okay #### Roel 6 Dec 2021 Liked: Cleanliness, staff & service Disliked: Amenities Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it. ##### Roel Stayed 5 nights in Nov 2021 ### 4/10 Poor #### chris 30 Nov 2021 Disliked: Cleanliness, amenities, property conditions & facilities This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on. ##### chris Stayed 4 nights in Nov 2021 ### 6/10 Okay #### Matevz 21 Nov 2021 Liked: Staff & service Disliked: Property conditions & facilities In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes. ##### Matevz Stayed 2 nights in Nov 2021 ### 8/10 Good #### Lisa 21 Nov 2021 Liked: Staff & service, room comfort Disliked: Cleanliness #### Not worth the effort The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there. ![](https://a.travel-assets.com/ugc/hotel-reviews/9055BFB0FE80B8610ED4EFF0B2550B55B8CE9B8A1637469714961.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1D128AC1CB50D4F3C84464A92F1BE492108C87201637469717683.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/12E3B923019F2BDB9E7D0D360CC758AE6FA711DD1637469714665.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/22E4E7B58947C444B8319F5C291A635512015E5B1637469714283.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lisa Stayed 2 nights in Nov 2021 ### 10/10 Excellent #### Barbara 1 Nov 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased. ##### Barbara Stayed 1 night in Oct 2021 ### 4/10 Poor #### Brian 22 Oct 2021 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Súper mal la plomeria. La primera noche sin poder controlar el agua fría ni caliente. En la mañana siguiente ya de plano sin agua en todo el baño. El wc no se puede ni usar propiamente por que no te puedes ni sentar bien, la puerta corrediza del baño está literalmente tocando el wc . Solo había un rollo de papel de baño ya a la mitad. Una ves más que fuéramos al baño , nos quedábamos sin papel. Cuarto de buen tamaño, sábanas limpias y aire acondicionado funcionando bien. ##### Brian Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Barbara 22 Oct 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean, fairly modern room ##### Barbara Stayed 2 nights in Oct 2021 ### 6/10 Okay #### Fabián mauricio 21 Oct 2021 #### Inadmitido No me fue posible hospedarme en el hotel debido a que en inmigración no me dejaron entrar al país. ##### Fabián mauricio Stayed 4 nights in Oct 2021 ### 2/10 Terrible #### Roberto 6 Oct 2021 Liked: Cleanliness Disliked: Property conditions & facilities No tiene servicio de wifi y cuando reserve tenía alberga y cuando llegue al hotel no había nada. Y tuve que pagar un costo ambiental que tampoco me informaron. ##### Roberto Stayed 6 nights in Sep 2021 ### 8/10 Good #### Herbert E 4 Oct 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El staff siempre amables . ##### Herbert E Stayed 3 nights in Sep 2021 ### 4/10 Poor #### Joan 12 Sept 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Habitaciones con olor extraño, había un cien pies en mi baño ##### Joan Stayed 1 night in Sep 2021 ### 10/10 Excellent #### Verified traveller 1 Aug 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bonito y seguro. ##### Verified traveller Stayed 1 night in Jul 2021 ### 8/10 Good #### Verified traveller 18 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bra ställe för en liten peng,nära till city och små butiker. Blev dock inte städat varje dag som sagt,man får säga till. ##### Verified traveller Stayed 5 nights in Jul 2021 ### 6/10 Okay #### Verified traveller 16 Jul 2021 Liked: Cleanliness, staff & service El cuarto olía muy mal. La puerta de la regadera se atoraba y no se podía salir después de bañar ##### Verified traveller Stayed 1 night in Jul 2021 ### 8/10 Good #### Verified traveller 29 Jun 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La ubicación permite llegar a todo caminando, recomendado si no buscas lujos, sino un lugar para descansar cómodamente y sin el ruido de la 5ta Avenida y ahorrar dinero. Buena relación calidad precio, recomendado. ##### Verified traveller Stayed 6 nights in Apr 2021 ## Expedia's Latest Trends ### Hotels > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Illusion Boutique Hotel ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Illusion-Boutique-Hotel-By-Xperience-Hotels.h1163348.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - 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