Title: Hotel Turquesa Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Turquesa Hotel with a 24-hour front desk, 10-minute walk to Playa del Carmen Main Beach ![View from property](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/1f10143d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/534dbfbe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Staircase](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/68130304.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, bed sheets](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/95624050.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/a1ac798c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Turquesa in Playa del Carmen offers an airport shuttle and a relaxing terrace. Guests enjoy WiFi, explore nearby beaches, and receive excellent service from multilingual staff. 7.2 Good ## Popular amenities - Housekeeping - 24/7 front desk - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov 25 - Nov 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 26 - Nov 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 1 of 1 room ![Double Standard | In-room safe, bed sheets](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/d24a5f4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Standard ### Highlights Air conditioning Flat-screen TV Ceiling fan Private bathroom In-room safe Daily housekeeping Wardrobe - 172 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free WiFi 8.8 Excellent 683 reviews £114 includes taxes & fees 22 Dec - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Shaddai-By-LHMG.h22317684.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Shaddai-By-LHMG.h22317684.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62346%2C-87.07962&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=aYey8PU1j3e7kJgj8oCTE0PUkio=) Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, ROO, 77710 #### What's nearby - Quinta Avenida - 6 min walk - 0.4 miles - Playa del Carmen Main Beach - 8 min walk - 0.5 miles - Playa del Carmen Maritime Terminal - 9 min walk - 0.5 miles - Playacar Beach - 9 min walk - 0.5 miles - Mamitas Beach - 19 min walk - 1.0 mile #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive #### Restaurants - ‪Aereo Café Bar - ‬4 min walk - ‪casa sofia - ‬8 min walk - ‪Burger King - ‬3 min walk - ‪chilito rojo - ‬5 min walk - ‪Asadero El Pollo - ‬4 min walk ## About this property ### Hotel Turquesa Hotel near Quinta Avenida Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Turquesa provides an airport shuttle and a terrace. Stay connected with free WiFi in public areas. Additional perks include: - A round-trip airport shuttle (surcharge), smoke-free property and luggage storage - Tour/ticket information, multilingual staff and a 24-hour front desk Room features All guest rooms at Hotel Turquesa include comforts, such as air conditioning, as well as Extra amenities include: - Bathrooms with showers - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![Outdoor pool, pool loungers, lifeguards on site](https://images.trvl-media.com/lodging/1000000/480000/470900/470879/d6937191.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Hideaway Playacar All Inclusive - Adults only Playacar - Pool - All-inclusive - Spa - Parking included 8.6 Excellent 1,007 reviews £252 includes taxes & fees 28 Nov - 29 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=470879&PinnedHotelID=470879&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,258 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Return airport shuttle (surcharge) ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV ### More - Air conditioning - Ceiling fan - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 50 per stay - A tax is imposed by the city: USD 2.75 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property caters to LGBTQ+ guests No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Shaddai LHMG Playa del Carmen Hotel Shaddai LHMG Shaddai LHMG Playa del Carmen Shaddai LHMG Hotel Turquesa Hotel Hotel Shaddai by LHMG Hotel Turquesa Playa del Carmen Hotel Turquesa Hotel Playa del Carmen ## Frequently asked questions ### Is Hotel Turquesa pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Turquesa? > Hotel Turquesa doesn't offer parking. ### What time is check-in at Hotel Turquesa? > Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Turquesa? > Checkout is at 11 AM. ### Does Hotel Turquesa provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Hotel Turquesa located? > Located in Playa del Carmen Centro, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach. Mamitas Beach and Gran Coyote Golf are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Turquesa Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 8.0 Location ### 8.2 Staff & service ### 6.8 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 29 8 - Good 31 6 - Okay 23 4 - Poor 9 2 - Terrible 11 ### 6/10 Okay #### robert 3 May 2022 Liked: Cleanliness, staff & service Disliked: Amenities I didnt like that there was only wifi in the lobby and not available in any of the rooms ##### robert Stayed 2 nights in Apr 2022 ### 8/10 Good #### Nilza 28 Mar 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Otimo custo x beneficio Hotel simples e muito bem localizado. Recepção muito atenciosa e simpática. Os quartos possuem um pouco de umidade, o que pra mim que sou alérgica é um ponto importante. Porém a recepção foi muito solicita e nos levou para ver os quartos disponiveis, pra que pudessemos escolher a melhor opção. O caminho do hotel a 5• Av é muito iluminado e não tivemos problemas para ir e vir a noite. Recomendo! ##### Nilza Stayed 6 nights in Feb 2022 ### 4/10 Poor #### Mariia 5 Mar 2022 Disliked: Cleanliness, amenities, property conditions & facilities They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good. ##### Mariia Stayed 2 nights in Feb 2022 ### 2/10 Terrible #### Hortencia 23 Feb 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Ugly hotel ##### Hortencia Stayed 2 nights in Feb 2022 ### 8/10 Good #### Edgar Alexis 20 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Buena estancia La estancia estuvo buena conforme a lo que se utiliza solo para descansar y bañarse todo bien. ##### Edgar Alexis Stayed 3 nights in Feb 2022 ### 8/10 Good #### Verified traveller 29 Jan 2022 Liked: Staff & service, room comfort #### Beware skimmer ? More tax ? Twice paying All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't. ##### Verified traveller Stayed 3 nights in Jan 2022 ### 10/10 Excellent #### Juan Antonio 10 Jan 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities good value,clean bedrooms ##### Juan Antonio Stayed 7 nights in Dec 2021 ### 4/10 Poor #### Horacio 2 Jan 2022 Disliked: Cleanliness, property conditions & facilities No barrieron ni dejaron jabón para la segunda noche, había pelos en la regadera ##### Horacio Stayed 2 nights in Dec 2021 ### 6/10 Okay #### Jonatán 26 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities #### Buenas opcion accesible en precio El hotel está céntrico, y cerca de ADO, precio oferta adecuadas. ##### Jonatán Stayed 1 night in Dec 2021 ### 6/10 Okay #### Verified traveller 14 Dec 2021 Disliked: Cleanliness It was okay for the price I guess ##### Verified traveller Stayed 1 night in Dec 2021 ### 6/10 Okay #### Roel 6 Dec 2021 Liked: Cleanliness, staff & service Disliked: Amenities Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it. ##### Roel Stayed 5 nights in Nov 2021 ### 4/10 Poor #### chris 30 Nov 2021 Disliked: Cleanliness, amenities, property conditions & facilities This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on. ##### chris Stayed 4 nights in Nov 2021 ### 6/10 Okay #### Matevz 21 Nov 2021 Liked: Staff & service Disliked: Property conditions & facilities In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes. ##### Matevz Stayed 2 nights in Nov 2021 ### 8/10 Good #### Lisa 21 Nov 2021 Liked: Staff & service, room comfort Disliked: Cleanliness #### Not worth the effort The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there. ![](https://a.travel-assets.com/ugc/hotel-reviews/9055BFB0FE80B8610ED4EFF0B2550B55B8CE9B8A1637469714961.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1D128AC1CB50D4F3C84464A92F1BE492108C87201637469717683.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/12E3B923019F2BDB9E7D0D360CC758AE6FA711DD1637469714665.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/22E4E7B58947C444B8319F5C291A635512015E5B1637469714283.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lisa Stayed 2 nights in Nov 2021 ### 10/10 Excellent #### Barbara 1 Nov 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased. ##### Barbara Stayed 1 night in Oct 2021 ### 4/10 Poor #### Brian 22 Oct 2021 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Súper mal la plomeria. La primera noche sin poder controlar el agua fría ni caliente. En la mañana siguiente ya de plano sin agua en todo el baño. El wc no se puede ni usar propiamente por que no te puedes ni sentar bien, la puerta corrediza del baño está literalmente tocando el wc . Solo había un rollo de papel de baño ya a la mitad. Una ves más que fuéramos al baño , nos quedábamos sin papel. Cuarto de buen tamaño, sábanas limpias y aire acondicionado funcionando bien. ##### Brian Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Barbara 22 Oct 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean, fairly modern room ##### Barbara Stayed 2 nights in Oct 2021 ### 6/10 Okay #### Fabián mauricio 21 Oct 2021 #### Inadmitido No me fue posible hospedarme en el hotel debido a que en inmigración no me dejaron entrar al país. ##### Fabián mauricio Stayed 4 nights in Oct 2021 ### 2/10 Terrible #### Roberto 6 Oct 2021 Liked: Cleanliness Disliked: Property conditions & facilities No tiene servicio de wifi y cuando reserve tenía alberga y cuando llegue al hotel no había nada. Y tuve que pagar un costo ambiental que tampoco me informaron. ##### Roberto Stayed 6 nights in Sep 2021 ### 8/10 Good #### Herbert E 4 Oct 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El staff siempre amables . ##### Herbert E Stayed 3 nights in Sep 2021 ### 4/10 Poor #### Joan 12 Sept 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Habitaciones con olor extraño, había un cien pies en mi baño ##### Joan Stayed 1 night in Sep 2021 ### 10/10 Excellent #### Verified traveller 1 Aug 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bonito y seguro. ##### Verified traveller Stayed 1 night in Jul 2021 ### 8/10 Good #### Verified traveller 18 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bra ställe för en liten peng,nära till city och små butiker. Blev dock inte städat varje dag som sagt,man får säga till. ##### Verified traveller Stayed 5 nights in Jul 2021 ### 6/10 Okay #### Verified traveller 16 Jul 2021 Liked: Cleanliness, staff & service El cuarto olía muy mal. La puerta de la regadera se atoraba y no se podía salir después de bañar ##### Verified traveller Stayed 1 night in Jul 2021 ### 8/10 Good #### Verified traveller 29 Jun 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La ubicación permite llegar a todo caminando, recomendado si no buscas lujos, sino un lugar para descansar cómodamente y sin el ruido de la 5ta Avenida y ahorrar dinero. Buena relación calidad precio, recomendado. ##### Verified traveller Stayed 6 nights in Apr 2021 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Mahekal Beach Front Resort & Spa](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mahekal-Beach-Front-Resort-Spa.h992175.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - 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