We had rented the apartment for 2 months and can only warn everybody! These 2 months were the most unpleasant time we ever spent while travelling the world. Unfortunately this web-site does not low us to share our real experience with this apartment.
Lounge very old/worn-out/sunken cushions/causing major back issues, had to see doctors
Shower shows traces of mildew
Towels often worn out and not clean
Bed linen 100% synthetic (recommended be washed cold, blood stains), cheap material, pillow cases often damaged
Glasses very old and ‘blind’, damaged
Plates 4 large porcelain plates, rest plastic
Luxury accommodation? NO!
TV via Wi-Fi, too slow to allow watching program! Had asked Verna if there were Sports channel and CNN, NEVER received any reply, these channels were NOT there. Master Bedroom TV not functional at all
All 3 beds extremely uncomfortable, mattress have thick plastic covers.
1. cleaning day - lady didn't replace towels & bedclothes. Had to insisted. Then I saw, plastic mattress cover had very big old blood stains. So disgusting! Cleaning lady wanted to put the new linen on. Again, I had to insist ..... and so on!
Another day cleaning lady was wearing totally filthy, badly damaged uniform. Just disgusting!
Property Manager of owner: First nice, promised at lot but never took any actions. Often did NOT replay to messages. Most shocking was that he went into the apartment while we were away, which he knew. He NEVER had permission to go into the apartment on his own. This was an unlawful entry, he violated our privacy. We know it was him, friends saw him.
Electricity Bill: Had to pay bill on top. Checking internet before we agreed showed in high price areas of Playa Del Carmen to be prepared. Manager asked us to pay an exorbitant amount. We were totally shocked! Had not once used AC, had no TV to watch, were sitting in the dark most evenings on the balcony. He had not taken the meter reading when we arrived. He didn't show us any invoices, became extremely rude, was not prepared to talk to us at all, threatened to call police and inform emigration office. He told us the owner had given him the strict order to claim the money, that it was his job to get the money.
It’s not the money. It’s how we were treated, that we were not informed about the shocking amount that we had to expect to pay. And everybody told us this was by far too much.