Ratings based on 317 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Great value for luxury all-inclusive near Playa

Posted 14-Jan-2018
Pros: Food was excellent along with the staff.
Cons: The rooms and public areas (restrooms) were a little outdated. We had a lovely outdoor space but no privacy from the unit next door.
Location: Next door to Rosewood Mayakoba. The beach is good for walking in both directions. Playa Del Carmen is a 30 minute cab ride.
This resort has so many things going for it. The food was fantastic in all three of the restaurants. The staff is very professional & attentive. The resort itself Is beautiful & our room, a Palifitos Jr. Suite was spacious, overlooking the lagoon with good proximity to beach & 2 of the restaurants. Having bikes to use to get around was nice. We had just stayed at the Rosewood Mayakoba next door for an award trip 3 weeks prior. Rosewood was an unbelievable experience, but expensive & food/drink were not included. I think Blue Diamond was almost as good with great food/drink included!
4 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota usa

Quiet and relaxing

Posted 07-Jan-2018
Liked the Blue Diamond very well with a couple exceptions Bed was hard and uncomfortable Our refrigerator only got restocked once after we called at 9 pm our sons room next door NEVER got restocked Staff was so nice We enjoyed all the wait staff at the restaurants Our personal favorite bar tender was CARLOS Loved the drinks he made but visiting with him was wonderful. He made us feel like family Papa ,Mama & family from Minnesota
Comment from Hotel Management
17-Jan-2018 by Aracely Barragán Front Desk Manager, Hotel Management
Dear Ann & Les, Thank you for rating our Hotel; it's a pleasure to know that you are enjoyed your stay here at Blue Diamond Luxury Boutique Hotel. We will be sure to pass your comments along to the staff especially Carlos. I am sorry that certain aspects, such as the minibar and bed did not meet your expectations. We would love to have you back and give you a flawless experience. Please feel free to contact me should you wish to return. Regards,
3 out of 5
by A verified traveller from Mexico City, Mexico

Quiet hotel removed from Playa del Carmen

Posted 26-Dec-2017
Most of the staff were friendly but one worker was quite rude. The room was comfortable and quite spacious but not much of a view and was missing a hair dryer. Breakfast was very good; however lunch at the beachside bar was underwhelming. The poolside staff told us we needed to move to a connected pair of seats (there were 2 of us) rather than 2 separate even though there was no one else at the pool, very awkward. Overall not the level of luxury and service we thought we paid for. We will not return.
Comment from Hotel Management
01-Jan-2018 by Aracely Barragán Front Desk Manager, Hotel Management
Dear Anonymous On behalf of the management team and our staff at Blue Diamond Luxury Boutique Hotel I appreciate the time taken to write about your recent experience. It is with great regret that we acknowledge the inconsistencies with the level of quality of food and drinks you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive to the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience. Please rest assured we have addressed your experience with the corresponding departments. In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Iceland

Nice getaway

Posted 24-Dec-2017
Heartwarming frendly staff everywhere. Food was very good and the service perfect. They really want you to feel being in a home away from home.
Comment from Hotel Management
28-Dec-2017 by Aracely Barragán Front Desk Supervisor, Hotel Management
Dear Mr. Gunnsi, Thank you for rating our Hotel, it's a pleasure to know that you are enjoyed your stay here at Blue Diamond Luxury Boutique Hotel. It brings us joy to hear that the staff was so warm. It would be a pleasure to host you again. Regards,
4 out of 5
Recommended
for Couples
by A verified traveller from Coconut Grove, FL

The most amazing property ever! but mixed feelings

Posted 21-Dec-2017
Pros: Property architecture, landscaping, privacy and quaint nature. Friendliness of staff, food, beach and spa amenities.
Cons: Plumbing. Outdoor bathtub was not functional.
Location: No need. Just stay there.....
We celebrated our 25th year anniversary at this property. We were graciously upgraded to a Cenote Laguna Deluxe Junior Suite. This property had the most relaxing feel and incredible relaxing private garden area overlooking the cenote. While the resort had the most immaculate facilities, landscaping, architecture and pathways, we had a few plumbing issues - which a property like this shouldn't have. I hope they are able to remedy this for future guests. We loved the trips on Mr Toad's wild ride (golf carts) down to the beach with Victor (great driver). Loved the bicycles we were able to use to ride around. Spa was ultimate luxury. Restaurants were amazing with great menu's and service staff. Loved Mariano and Rosa Linda. Even with the few plumbing issues, I still would go back and still recommend it. You won't find privacy, luxury and beauty like this anywhere else. We are restless travelers, but this place kept us put for five days.
Comment from Hotel Management
22-Dec-2017 by Aracely Barragán Front Desk Supervisor, Hotel Management
Hola! Dear Jeff, Thank you for taking the time out of your day to write such a wonderful review from our property. It was pleasure to read your review. Please know that we take comments about our areas of oportunity to heart and we will work on the plumming issue you mention. We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Second time and will be coming again.

Posted 10-Dec-2017
Great hotel for some quiet time. No noise from various activities during the day (no ‘fancy’ wourkouts in the pool). Just plain old relaxation at the pool or the beach with the most incredible staff. Food and drinks at the beach which, like the hotel, is quiet (btw the best spot for sand compared to all nearby hotels). Two tumbs up. Will be there for a third trip for sure.
Comment from Hotel Management
15-Dec-2017 by Aracely Barragán Front Desk Supervisor, Hotel Management
Dear Mr. Kostantin, Thank you for taking the time to rate our Hotel, it's a pleasure to know that you once again enjoyed your stay here at Blue Diamond Luxury Boutique Hotel. Please feel free to contact me should you require any assistance. It will be a host you once again. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveller from baltimore, md

THE BEST HOTEL I'VE EVER BEEN TO.

Posted 14-Nov-2017
Pros: The top shelf drink, beach cabanas and spa
Cons: food, more variety and night time entertainment. There should be a club or casino or something.
Location: The beach was great. Like that it was about 20 minute ride to downtown playa del carmen
Went there to celebrate a birthday and this was the best experience EVER. From the warm greeting from the staff (they came to the car) to the personal touches, everything felt 5 star. If you want a relaxing vacation, this is the hotel for you. If you want to party then maybe not. Spa and amenities were great. Cabanas and beach waiters were great. I cant specify what was the best everything was truly exceptional. If I had to suggest improvements it would be to the food (more variety) and night time activities or a club .
Comment from Hotel Management
14-Nov-2017 by Aracely Barragán Front Desk Supervisor, Hotel Management
Dear Mr. Dean, Thank you for rating our Hotel, it´s a great pleasure to know that you have enjoyed a relaxing vacation with us. Please know that we will pass on your comments about the food to the executive chef in order to consider a more varied menu. It would be a pleasure to host you again if you ever decide to return. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Luxury at a value

Posted 14-Nov-2017
The hotel was an amazing place to stay. The value is amazing. From the moment I walked in I was taken care of. The room had a bottle of champagne and I was greeted with a mimosa and chocolate truffle as I am checking in. The all inclusive resort has three restaurants and various activities. I am making this a yearly trip.
Comment from Hotel Management
14-Nov-2017 by Aracely Barragán Front Desk Supervisor, Hotel Management
Dear Anonymous, Thank you for rating our Hotel, it´s a great pleasure to know that you have enjoyed your time spent with us. It is our goal to make sure everyone of our guests feel pampered and I is gratifying to read that your vacation was amazing. It would be a pleasure to host you again if you ever decide to return. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Iceland

Amazing hotel and super friendly staff

Posted 11-Nov-2017
This hotel exceeds expectations. We stayed there for 6nights. Superfriendly staff and accommodating. Three great resturants, my personal favorite the brekfast, launch and snacks by the two restaurants by the beach/pool. The hotel property is really nice, but my favorite spot is by the pool/restaurants/beach. The room was nice and clean. To be honest I prefered spending my time near the beach with that amazing ocean view. Really clean beach and well taken care of. Food is varied and healthy. The only thing missing was maybe more options of local food for dinner vice. Highly recommend this hotel for any kind of vacation. For my part the only thing missing is more options for activity from the beach that is not that expensive. It was really expensive to rent the jet ski for example.
Comment from Hotel Management
14-Nov-2017 by Aracely Barragán Front Desk Supervisor, Hotel Management
Dear Haraldur, Thank you for rating our Hotel, it´s a great pleasure to know that you have enjoyed the breakfast, your room and the beautiful ocean view. We really hope that we are able to host you once again. Please feel free to contact me should you require any assistance. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from toronto, canada

Great girls get away!

Posted 08-Nov-2017
This hotel is not your average all inclusive. It is not over populated with demanding patrons but a nice, quiet and relaxed jewel nestled in the dense vegetation. The property is narrow and a bit of a nice nature walk, bike or quiet golf cart ride to the beach and restaurants if your room is not on the beachfront. Everyone is super nice and accommodating. Food is varied and healthy. The rooms are clean and large with nice views. Clean white beach and ability to walk in both directions along the waterfront. Only a 35 min shuttle from Cancun airport. Highly recommend this if you need a recharge and break from the daily grind.
Comment from Hotel Management
08-Nov-2017 by Aracely Barragán Front Desk Supervisor, Hotel Management
Dear J, Thank you for rating our Hotel, it´s a great pleasure to know that you have enjoyed your stay with us. I am glad that our lush vegetation, clean rooms and staff were able to make your girls trip what you expected. Please feel free to contact me should you decide to return. Regards,