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Reviews of Auténtico Vertical Playa del Carmen

2.5 out of 5
Auténtico Vertical Playa del Carmen
Avenida 10 #16 entre Calle 38, y Calle 40 Norte, Colonia Zazil-Ha, Playa del Carmen, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 112 out of 162 reviews" "
Rating 8 - Good. 34 out of 162 reviews" "
Rating 6 - Okay. 7 out of 162 reviews" "
Rating 4 - Poor. 5 out of 162 reviews" "
Rating 2 - Terrible. 4 out of 162 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorenza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me sentí como mi casa muy tranquilo los empleados muy amables siempre nos ayudaron cuando teníamos una pregunta sobre alguna recomendación además el transporte público frente al hotel y mucho que hacer y muy cerca
Stayed 9 nights in Apr 2024
Response from Gerente General on 8 May 2024
gracias por dejarnos ser parte de esta experiencia. Buen viaje.

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so nice!!! Really great stay
Stayed 8 nights in Feb 2024
Response from Gerente General on 1 May 2024
Gracias por la visita. Buen viaje.

10/10 Excellent

Teniqua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, quiet, convenient location, walking distance to the beach and restaurants. The room was spacious and comfortable. My only issue is the lighting in the hallway near rooms could be brighter. My overall experience and stay were enjoyable. I would recommend this hotel and would stay here again.
Stayed 3 nights in Apr 2024
Response from Gerente General on 19 Apr 2024
Muchas gracias por dejanos ser parte de esta estancia en Playa del Carmen. Buen viaje.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a big hotel but very friendly. Very convenient, well located Safe hotel with personnel available 24h a day. Will go back
Stayed 7 nights in Mar 2024
Response from Gerente General on 12 Apr 2024
Gracias Tony, por la agradable visita. Buen viaje.

10/10 Excellent

Christopher, Palo Alto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly powerful shower. Very comfortable bed. They provide Nespresso coffee make in the room, which I only found on day 2 unfortunately. No kitchenette. They clean the room every day. Great place to stay.
Stayed 2 nights in Apr 2024
Response from Gerente General on 6 Apr 2024
Gracias por los comentarios y visita Cristobal. Buen viaje.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the price!!
Stayed 1 night in Apr 2024
Response from Gerente General on 3 Apr 2024
Gracias por la visita. Buen viaje.

10/10 Excellent

Robert, ponte vedra beach

Stayed 5 nights in Feb 2024
Response from Gerente General on 4 Apr 2024
Gracias por la preferencia. Buen viaje.

10/10 Excellent

Gerly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gerente General on 28 Mar 2024
Gracias por dejarnos ser parte de este viaje. Regresa pronto.

2/10 Terrible

Juan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Paid for a room with jacuzzi, there was no water to use it, no hot water, air conditioning leaked water al over the floor, if you were not careful at night you could’ve really hurt yoursefl, we told the staff about the water issues but nothing was done about it
Stayed 3 nights in Mar 2024
Response from Familia Autentico Vertical on 12 Mar 2024
Hola Juan, Gracias por escribirnos tu review sobre tu experiencia en nuestro Hotel, lamentamos lo sucedido, a diario trabajamos para ofrecerles la mejor experiencia y con tu comentario nos apoyas a ver nuestras áreas de oportunidad, agradecemos tu visita y te deseamos un excelente viaje.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. It was 2 blocks from Avenida Quinta and a short walk straight down to the beautiful beach. This quaint hotel felt extra secure and the staff was always friendly and helpful. We had a superior room and it was large enough with everything you need (tv, coffee maker, water, and a refrigerator). The A/C was amazing, and the bed was so comfortable. We had room V101. Lower level room, but great water pressure in the shower. We would definitely return!!
Stayed 4 nights in Mar 2024
Response from Familia Autentico Vertical on 7 Mar 2024
Hello Deanna, We thank you for visiting Autentico Vertical Playa del Carmen, we hope to see you back soon. Greetings from the Autentico Vertical Family.

10/10 Excellent

Kenton, Medicine Hat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. We loved the roof top pool area and the convenient location .
Stayed 3 nights in Feb 2024
Response from Familia Autentico Vertical on 7 Mar 2024
Hello Kenton, We thank you for visiting Autentico Vertical Playa del Carmen, we hope to see you back soon. Greetings from the Autentico Vertical Family.

10/10 Excellent

Isis

Liked: Cleanliness, staff & service, property conditions & facilities
staff very friendly, the room was clean. definitely recommended. Will stay there again
Stayed 3 nights in Feb 2024
Response from Gerente General on 29 Feb 2024
Gracias por la agradable visita y comentarios, mismos que seran compartidos con el resto del equipo. Buen viaje.

10/10 Excellent

Robert, ponte vedra beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Professional service Secure
Stayed 1 night in Feb 2024
Response from Gerente General on 29 Feb 2024
Es un gusto que hayan elegido Auténtico Vertical como su hogar lejos de casa. Buen viaje.

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot at a great price centrally located the negatives were the Wifi worked half the time as well as the chromecast and theres no cable option, and the Water tank is a shared water tank so once the hot water is used well ... its gone . The staff is great and super friendly the rooms are clean and spacious the only negatives are the wifi and water situation.
Stayed 2 nights in Feb 2024
Response from Gerente General on 26 Feb 2024
Gracias Catalina por la visita y valiosos comentarios, mismos que nos ayudara a la mejora continua y atención para nuestros húespedes. Buen viaje.

10/10 Excellent

Roger L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and conveniently located. Great stay
Stayed 5 nights in Feb 2024
Response from Gerente General on 23 Feb 2024
Gracias Roger L. Por elegirnos como tu hogar lejos de casa. esperamos verte pronto de regreso. Buen viaje.

8/10 Good

LUCIE

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a tiny place but quiet and safe. Clean and modern.
Stayed 2 nights in Feb 2024
Response from Gerente General on 16 Feb 2024
Gracias por la oportunidad de ser parte de este viaje a la Riviera Maya. Buen viaje y regresa pronto.

10/10 Excellent

nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described. Wonderful experience
Stayed 1 night in Feb 2024
Response from Gerente General on 16 Feb 2024
Gracias por dejarnos ser parte de esta experiencia en Playa Del Carmen. Buen viaje.

10/10 Excellent

Ricardo, Cancún

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, great location.
Stayed 3 nights in Feb 2024
Response from Gerente General on 13 Feb 2024
Gracias Ricardo por la agradable visita. Buen viaje y regresa pronto.

6/10 Okay

Verified traveller

Disliked: Cleanliness
I would stay there again.
Friendly front desk. Nice location. Room setup was compact but good. Deficiencies I reported were not completely addressed. Ac unit was repaired but,the drawers under the desktop that did not stay closed was not. That was a safety hazard, that wasn't repaired. Cleaning was not great. There was mold in the shower, and the towels were not all replaced consistently. The bathroom ceiling looked to be moldy. The lounge on the 6th floor is great place to relax. The Hotel is located on a busy street so ther is a bit of traffic noise. Rental bike was nice.
Stayed 14 nights in Jan 2024
Response from Gerente General on 12 Feb 2024
Gracias por la agradable visita y valiosos comentarios, mismos que tomaremos en cuenta. Buen viaje.

8/10 Good

Suha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, helpful staff and clean
Stayed 2 nights in Jan 2024
Response from Gerente General on 8 Feb 2024
Gracias por dejarnos ser parte de este viaje en la Riviera Maya. Buen viaje.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it, I highly recommend it, it is very close to 5th Ave, around there are many places to buy anything you need
Stayed 6 nights in Jan 2024
Response from Gerente General on 3 Feb 2024
Gracias Laura, por brindarnos tus comentarios y dejarnos ser tu hogar lejos de casa. Esperamos verte, pronto de regreso.

8/10 Good

Jofrid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Gerente General on 3 Feb 2024
Gracias por la agradable visita. Buen viaje.

4/10 Poor

Pierre

Stayed 10 nights in Jan 2024
Response from Gerente General on 20 Mar 2024
Gracias por tomarse el tiempo de brindarnos su calificación. Para nosotros nuestros huespedes son lo más importante. Ojala nos pueda dar detalles y poder así mejorar. Muchas gracias.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great location very near the best part of the strip in my opinion - 38 Calle. Nice and quiet, although the hallways can be noisy when other guests are moving about. No sound insulation. Modern rooms, strong AC with remote control, fridge with tiny freezer, hair dryer, rain shower head, comfy bed - zero complaints about the room. The water stopped working a few times - one time was fairly inconvenient for me. However, it was fixed both times fairly quickly. It’s a very compact building, super tight hallways and stairways, only one person can pass. Elevator is small but works. Outdoor space on the 4th and 5th floors - I never saw anyone there, not sure why it’s there… Staff was very friendly, helpful and spoke English. They also have security there all the time and to enter you have to ring a doorbell, so I felt very safe. I highly recommend this place.
Stayed 7 nights in Jan 2024
Response from Gerente General on 29 Jan 2024
Gracias Pedfo, por tomarse el tiempo de brindarnos sus comentarios en esta estancia en AV Playa Del Carmen. Esperamos verle pronto de regreso, buen viaje.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Jan 2024
Response from Gerente General on 29 Jan 2024
Un gusto poder haberles atendido. Vuelvan pronto.

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities
They don’t offer any parking but I parked just outside the door on the street all week and didn’t get a ticket.
Stayed 8 nights in Jan 2024
Response from Gerente General on 29 Jan 2024
Gracias por la visita y comentarios. Regresen pronto.

10/10 Excellent

FERNANDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Gerente General on 29 Jan 2024
Gracias Fernando. Vuelve pronto.

10/10 Excellent

Louise

Stayed 1 night in Jan 2024
Response from Gerente General on 29 Jan 2024
Es un gusto atenderte Luisa. Regresa pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Gerente General on 12 Jan 2024
Un gusto ser parte de este viaje a Playa del Carmen. regresa pronto.

10/10 Excellent

Mitzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo fun
I liked the hotel and the area.. Aldrich at the front desk was such a nice, friendly, welcoming person. He always had a smile and a kind word. The hotel was in close proximity to restaurants and shops. I felt safe and enjoyed my stay at this nice quiet boutique hotel
Stayed 4 nights in Dec 2023
Response from Gerente General on 30 Dec 2023
Gracias por su visita y comentarios, mismos que compartiremos con el resto del equipo.

10/10 Excellent

bertram

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the service and the aesthetics. My room had no window which freaked me out at first. But I lived the staff, location and room anyhow somehow
Stayed 3 nights in Dec 2023
Response from Gerente General on 30 Dec 2023
Gracias por los valiosos comentarios, esperamos verle pronto de regreso.

8/10 Good

luis

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Gerencia on 15 Dec 2023
Gracias Luis por dejarnos ser parte de la experiencia en Playa del Carmen. Buen viaje.

8/10 Good

MARIE-HELENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Nov 2023
Response from Gerente General on 6 Dec 2023
Es un placer atenderle. Buen viaje de regreso.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel, location was great, staff amazing and very attentive, helpful when needed it. Only complaint was the jacuzzi wasn’t hot enough and after a while the jets stopped working. Overall I would stay at the hotel again. ☺️
Stayed 1 night in Nov 2023
Response from Gerente General on 15 Nov 2023
Gracias Jonatán por los valiosos comentarios, mismos que tomaremos en cuenta. Compartiremos tus comentarios con el resto del equipo y esperamos verte de regreso en AV Playa Del Carmen.

10/10 Excellent

Roselyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Gerente General on 25 Aug 2023
Tu reseña nos hace sentir orgullosos de lo que hacemos en Auténtico Vertical. ¡Esperamos verte nuevamente y superar tus expectativas una vez más!

8/10 Good

Lee-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The place was great for what I needed. Could walk to beach and grocery store, right by 5th Ave for restaurants etc. There was a lot of street noise, it's a busy area.
Stayed 7 nights in Jul 2023
Response from Gerente General on 11 Aug 2023
Thank you Lee Ann for the pleasant visit. Have a safe trip back.

10/10 Excellent

Ricardo, Cancún

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great property, good amenities, good service.
Stayed 2 nights in Aug 2023
Response from Gerente General on 8 Aug 2023
Gracias Ricardo por la calificación y comentarios. Para nosotros fue un gusto recibirte. Buen viaje de regreso.

10/10 Excellent

Chazz

Travelled with group
Liked: Amenities, property conditions & facilities
Definitely will stay again.. Great customer service and place is really nice and unique.
Stayed 3 nights in Jul 2023
Response from Gerente General on 2 Aug 2023
Gracias Chazz por dejarnos ser parte de esto momentos Auténticos en Playa del Carmen. Buen viaje.

10/10 Excellent

MILAGROS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in this side of Cancun.
I chose this hotel after being subjected to the worst hotel on this site - the silver sands boutique hotel. The difference was night & day. Hotel was amazingly clean and had fresh aromas thru out the day. I would not hesitate to stay here again. Excellent location as well.
Stayed 4 nights in Jul 2023
Response from Gerente General on 31 Jul 2023
Gracias Milagros por dejarnos ser parte de este viaje a Playa del Carmen. Compartiremos tus comentarios, con el resto de la familia AV PLAYA DEL CARMEN. Esperamos verte pronto de regreso.

6/10 Okay

Rene

Liked: Staff & service
Disliked: Property conditions & facilities
The a/c was not working ,, properly
Stayed 1 night in Jul 2023
Response from Gerente General on 13 Jul 2023
Gracias Rene por el comentario. Lamentamos esta situación, ya trabajamos en ello y continuar en la mejora continua.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble experience nice hotel
Stayed 2 nights in May 2023
Response from Gerente General on 29 May 2023
Gracias por la viista y calificación. Buen viaje

10/10 Excellent

Susannah Corrington, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were so pleasantly surprised by this hotel! Not only was the staff super accommodating but our suite was absolutely incredible!! The rainfall showerhead was to die for, and the bed was very comfy. They have a chrome cast in the room, so it’s very easy to watch whatever you want if you opt for a night in. The walkable restaurants were delicious, and there was a street taco shop right around the corner that stayed open til 3/4 AM. When we return to Playa, we will certainly stay here again!
Stayed 4 nights in May 2023
Response from Gerente General on 24 May 2023
Hola Susannah Corrington. Fue un gusto poderte atender, gracias por los comentarios, mismos que compartiremos con la familia AV y sirvan de estimulo para seguir brindando momentos auténticos. Esperamos verte pronto de regreso.

8/10 Good

CARLOS

Stayed 3 nights in Apr 2023
Response from Gerente General on 14 Apr 2023
Gracias Carlos por la agradable visita, seguiremos trabajando en la mejora continua.

10/10 Excellent

Michael Albert Joseph

Stayed 8 nights in Mar 2023
Response from Gerente General on 29 Apr 2023
Gracias Michael por la preferencia, esperamos pronto verte de regreso.

10/10 Excellent

Roanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Time in PDC
This was a perfect getaway! The property was close to everything and the staff was professional specially Michael at the front desk! We will stay here again!
Stayed 2 nights in Mar 2023
Response from Familia Autentico Vertical on 4 Apr 2023
Hi Roanne,Thank you for choosing Hotel Auténtico Vertical for your stay in Playa del Carmen, and for taking a moment and giving us your review, it is important for us to continue improving every day and give you the best experience. We wish you an excellent trip. Greetings from the Autentico Vertical Family.

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autentico Vertical
This is very well designed Hotel it has everithing in Miniature. And Service is Exelent. The housekeepers are superb.. Make you feel right at home. Will dwfinatly stay again. Thank you all for the service.
Stayed 8 nights in Mar 2023
Response from Gerente General on 28 Mar 2023
Gracias Joel por tan agradable visita y brindarnos tus comentarios. Esperamos pronto verte de regreso.

4/10 Poor

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Familia Autentico Vertical on 24 Mar 2023
Hi Doug,Thank you for choosing Hotel Auténtico Vertical for your stay in Playa del Carmen, and for taking a moment and giving us your review, it is important for us to continue improving every day and give you the best experience. We wish you an excellent trip. Greetings from the Autentico Vertical Family.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect for our needs. Felt completely safe as mother and daughter travelling alone. Great location. Staff was lovely. Reasoable price.
Stayed 3 nights in Mar 2023
Response from Familia Autentico Vertical on 19 Mar 2023
Hola,Thank you for choosing Hotel Auténtico Vertical for your stay in Playa del Carmen, and for taking a moment and giving us your review, it is important for us to continue improving every day and give you the best experience. We wish you an excellent trip. Greetings from the Autentico Vertical Family.

10/10 Excellent

Vickie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 6 nights in Mar 2023
Response from Familia Autentico Vertical on 17 Mar 2023
Hi Vickie,Thank you for choosing Hotel Auténtico Vertical for your stay in Playa del Carmen, and for taking a moment and giving us your review, it is important for us to continue improving every day and give you the best experience. We wish you an excellent trip. Greetings from the Autentico Vertical Family.

2/10 Terrible

MIGUEL

Stayed 1 night in Mar 2023
Response from Familia Autentico Vertical on 15 Mar 2023
Hola Miguel,Gracias por compartirnos tu experiencia en Hotel Autentico Vertical Playa del Carmen, tu comentario es importante para nosotros ya que nos ayuda a mejorar nuestro servicio.Saludos de la Familia Autentico Vertical.