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Reviews of SpringHill Suites by Marriott Anaheim Placentia/Fullerton

2.5 out of 5
SpringHill Suites by Marriott Anaheim Placentia/Fullerton
380 S PLACENTIA AVE, Placentia, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 310 out of 438 reviews" "
Rating 8 - Good. 74 out of 438 reviews" "
Rating 6 - Okay. 23 out of 438 reviews" "
Rating 4 - Poor. 14 out of 438 reviews" "
Rating 2 - Terrible. 17 out of 438 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

alejandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 3 days. Traveled with family. Room was clean, breakfast was good, staff was friendly. We stayed here when visiting Disneyland, location was great, 15 min drive to the parks.
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I've stayed here to go to GPLB the next day. I find it a remarkable accomodation for my needs. I would like to see the front desk staff be more attentive to people waiting to be served.
Stayed 1 night in Apr 2024

10/10 Excellent

Alane, Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room with sitting area. Great for 1 week stay. Staff was very professional. Helpful and friendly.
Stayed 7 nights in Apr 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our restroom could’ve used a little more TLC but we were very impressed. I’m extremely picky when it comes to hotels. This one was definitely nice and we will stay again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy freeway access and parking. Staff are very friendly and there’s food places close by
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean and updated hotel. Friendly and professional staff. Rooms are clean and spacious. Breakfast from 6:30-9:30 is a plus.
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and large room. In addition, breakfast is great; I like the oatmeal since it is cooked well. I will revisit for sure. Thank you
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
I want to thank you for sharing these informative comments and a high rating of your hotel experience with us. We truly appreciate the positive cleanliness and breakfast mentions. We will ensure these are passed onto the team.Thank you again.

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the free breakfast in the morning and the staff were very nice.
Stayed 6 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for taking the time to mention our friendly team members. We strive to provide a positively memorable guest experience. We hope you will choose us again!

10/10 Excellent

Mariezen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking the time to highly rate your hotel experience with us. We use our ratings to consistently improve our hotel operations. We value and appreciate our guests scores.We hope to see you again soon.

8/10 Good

Ma Rachel

Travelled with family
Liked: Cleanliness, amenities
👍
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking the time to highly rate your hotel experience with us. We use our ratings to consistently improve our hotel operations. We value and appreciate our guests scores.We hope to see you again soon.

8/10 Good

candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking the time to highly rate your hotel experience with us. We use our ratings to consistently improve our hotel operations. We value and appreciate our guests scores.We hope to see you again soon.

10/10 Excellent

aliz

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time was nice
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for taking time to pass on these kind comments. We are pleased you enjoyed your hotel stay. We hope to see you again!

10/10 Excellent

Karyn, Alameda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our 2 night stay. Our room was clean and very spacious, and the beds were comfortable. We had an excellent night's sleep both nights. There are train tracks behind but we found our room very quiet and the only time i heard the train was once while i was in the parking lot. The breakfast was good and i enjoyed having coffee available all day. I will definitely stay again the next time im in the area
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
I want to thank you for sharing these informative comments and a high rating of your hotel experience with us.It is always encouraging to hear helpful feedback, particularly when mentioning how much you appreciate our complimentary breakfast service and property cleanliness. Your feedback has been shared with our associates and their leaders as a way of celebrating the great guest experiences we delivered.

10/10 Excellent

Nohemi, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was wonderful. The Hotel was clean and the staff was so friendly and professional. I will most definitely stay there again.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
I want to thank you for sharing these informative comments and a high rating of your hotel experience with us. We truly appreciate the proffesionalism comment. We hope to see you again soon.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel and the room was more than accommodating for our stay!
Stayed 1 night in Feb 2024
Response from General Manager on 3 Apr 2024
I want to thank you for sharing these comments and a high rating of your hotel experience with us. We truly appreciate the positive cleanliness mentions. We will ensure these are passed onto the team.Thank you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from General Manager on 3 Apr 2024
Thank you for taking the time to highly rate your hotel experience with us. We appreciate your kind comments We use our ratings to consistently improve our hotel operations. We value our guests scores.We hope to see you again soon.

8/10 Good

Thamer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Feb 2024
Response from General Manager on 3 Apr 2024
Thank you for taking the time to highly rate your hotel experience with us. Moreover, we appreciate your satisfaction.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities
We love the hotel. Very comfortable
Stayed 1 night in Feb 2024
Response from General Manager on 3 Apr 2024
We are so happy to hear that you love our property! We value our guest feedback and we hope to see you again soon.

10/10 Excellent

ZHIBIN

Stayed 2 nights in Feb 2024
Response from General Manager on 2 Apr 2024
Thank you for taking the time to highly rate your hotel experience with us. We use our ratings to consistently improve our hotel operations. We value and appreciate our guests scores.We hope to see you again soon.

8/10 Good

Farah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property with good rooms . Friendly staff . Free WiFi and our room came with breakfast buffet which was great . You will make point with Bonvoy Marriot . The only bad thing was the noise from the train passing by every 30 minutes . I am a light sleeper and I was able to hear it . Otherwise I liked the property . I was traveling with my 85 years old mother and they were very accomodaing . Our rooms were sweeped and vaccumed every day . Our beds were done every day . We loved it . We stayed at this property for 4 nights . Thank you for doing such a good job .🙏
Stayed 4 nights in Feb 2024
Response from General Manager on 3 Apr 2024
Thank you for sharing these informative comments and a high rating of your hotel experience with us.It is always encouraging to hear helpful feedback, particularly when mentioning how much you appreciate our positive guest service. Your feedback has been shared with our associates and their leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Daysha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Beautiful property, just like the pictures. Larger than I thought. Very clean and fresh smelling. Bathroom is compact but so aesthetically pleasing. I will look for Marriott hotels of this caliber in future endeavors.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Apr 2024
Thank you for sharing these informative comments and a high rating of your hotel experience with us. We are so happy we achieved our goal of providing an enjoyable stay. We will ensure these comments are passed on to the team.

10/10 Excellent

Hope, Saugus

Liked: Cleanliness, staff & service, property conditions & facilities
10 minute drive to Disneyland
Stayed 2 nights in Jan 2024
Response from General Manager on 3 Apr 2024
Thank you for mentioning that we are close to Disney. We are a great option for families. We hope you will choose us again!

10/10 Excellent

Jannel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from General Manager on 3 Apr 2024
Thank you for taking the time to highly rate your hotel experience with us. We use our ratings to consistently improve our hotel operations. We value and appreciate our guests scores.We hope to see you again soon.

10/10 Excellent

Seung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Response from General Manager on 4 Apr 2024
I want to thank you for sharing thesecomments and a high rating of your hotel experience with us.It is always encouraging to hear positive cleanliness feedback.

2/10 Terrible

Jonilee

Stayed 1 night in Jan 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 4 Apr 2024
Thank you for taking the time to highly rate your hotel experience with us. We use our ratings to consistently improve our hotel operations. We value and appreciate our guests scores.We hope to see you again soon.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 4 Apr 2024
Thank you for taking the time to highly rate your hotel experience with us. We use our ratings to consistently improve our hotel operations. We value and appreciate our guests scores.We hope to see you again soon.

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant.
Stayed 1 night in Jan 2024

10/10 Excellent

Qi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for families going to Disneyland
Very good for the price, for our family who recently attended nearby Disneyland (10 minute drive away!). Room was very clean and staff was kind and welcoming. Unfortunately, our room was immediately across from their meeting room which was used on both of our two night stays. Was really surprised that they placed a guest room immediately across from that space, which had amplified sound from the events and a decent amount of foot traffic. Pool is small and unheated, but usable for a kid who’s nuts about swimming. Overall, would recommend this for families visiting Disneyland on a budget, for whom the pool is not super important, and who value a decent breakfast included. Request to NOT be placed in a room near their meeting space. Other’s mentioned the train and highway sounds: we didnt notice. Parking is $5 per night.
Stayed 2 nights in Dec 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New
New hotel. The breakfast was consistently good. The staff was fine. You do hear freeway and train noise in the room.
Stayed 1 night in Dec 2023

10/10 Excellent

frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, didnt smell like smoke of any kind thank you...
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and an easy drive to the college
Stayed 2 nights in Dec 2023

10/10 Excellent

Frank

Stayed 2 nights in Nov 2023

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, staff & service
Ok for one night
Noisy
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Shirley

Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on 2 Apr 2024
Thank you for taking the time to highly rate your hotel experience with us. We use our ratings to consistently improve our hotel operations. We value and appreciate our guests scores.We hope to see you again soon.

10/10 Excellent

Gina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was comfortable and clean except for the shower and the pillows smelled like they were laid on before. The hotel is extremely close to the railroad and the freeway, be prepared for the loud noise of the train and vehicles.

4/10 Poor

Faustina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on 2 Dec 2023
Thank you so much for taking the time to rate your recent hotel experience with us. We are so sorry that our property did not meet your accommodation expectations. We are always open to suggestions or any feedback that you can provide to improve our hotel operations Please do not hesitate to reach out to us directly.Thank you for your time

2/10 Terrible

Ming

Travelled with family and small children, Business traveller
Disliked: Staff & service
Imagine having a train go by you every hour. I can’t sleep. Don’t waste your time and money here
Stayed 2 nights in Nov 2023
Response from General Manager on 2 Dec 2023
We are so sorry to hear that you were impacted by train noise. Remember, you can always request a quiet location or even an isolated room if you are a more sensitive sleeper. Thank you for your time.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Away from noise. Easy travel to nearby attractions and family.
Stayed 3 nights in Nov 2023
Response from General Manager on 2 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing such wonderful comments and a high rating of your hotel experience with us.We hope to see you again!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel. Property and room was modern and clean. Parking was great. Only negative was that they serve the exact same breakfast day after day. We ate breakfast out on the 4th day because we just couldn’t do the same breakfast again. Will definitely stay here again.
Stayed 4 nights in Nov 2023
Response from General Manager on 2 Dec 2023
Thank you for taking the time to provide this information. Although we are not ala carte your are always welcome to ask for a specific item and one of our friendly hosts. The hotel offers vegetarian and even vegan options by request/ We also have a variety of Gluten free options. We hope to accommodate you again!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 2 Dec 2023
Thank you so much for taking the time to rate your recent hotel experience with us. We are so sorry that our property did not meet your accommodation expectations. We are always open to suggestions or any feedback that you can provide to improve our hotel operations Please do not hesitate to reach out to us directly.Thank you for your time

2/10 Terrible

Mauricio

Stayed 4 nights in Oct 2023
Response from General Manager on 2 Dec 2023
Thank you for taking the time to rate your hotel experience. We are sorry that the property did not meet your expectations. We are always upon to suggestions. Please do not hesitate to contact the hotel directly.

10/10 Excellent

Namsook

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for taking the time to highly rate your hotel experience with us. Moreover, thank you for uploading such great photos! We value and appreciate our guests scores and feedback. We hope to see you again soon!