Decent staff save for the CEO which we will get back to, an inviting pool deck, nice area to stay. That's all the positives. On arrival we were given an alternative room in the annex blding not the jnr suite booked which had a separate area for 15 yr old son on dble sofa bed. This room had no view, on ground floor, claustrophobic, small & dark & son on a roll-away at end of our bed. We couldn't see the room booked as already sold on. Given 2 small rooms on 5th Flr. Sons stank of food coming up from A/C unit & had warped floor by window which shook glass on table. Our A/C didn't wk, as room v.hot. Asst Man came up to see issues with technician. Was allegedly fixed when we went out. Son had filter added to A/C. Our room still hot & didn't sleep that night.& leaking water now coming from unit on floor the next day. CEO saw wife and accused son of putting water on floor even tho technician got soaked trying to fix day before. Said we were troublesome - surely for £370/night a fully functioning room is std? This is no way a 4* delux hotel. No tea/coffee in room, 6 Euro extra for fresh OJ at B'fast. Poor internet. Nonchalant attitude by CEO prob because popular resort for 3 months of yr for locals and she was sold out for the summer. Asst Man Raphaella and 2 male managers tried to help as they understood issues.