"I am writing to provide feedback regarding my recent stay here.
While the rooms were clean and the stay was generally pleasant, I was very disappointed with the service provided by the front desk staff. I found the level of hospitality to be unacceptable; there was no welcome, greeting, or any effort made to make guests feel invited.
Specifically, this morning, the staff member on duty remained seated on her phone. When I said hello, she looked at me as if I were pestering her. I believe it is important for customer service representatives to understand that their main purpose is to provide friendly and professional service to guests.
I hope you find this feedback constructive as you look to improve the guest experience.
Best regards"
"When I arrived there were 2 APD Units parked at the main entrance, as I was walking up I could hear loud music coming from a room above and little kids probably under 5 hanging out on the balconies yelling, parking lot is dimly lit.
Front desk staff seemed friendly to the couple in front of me but I got a whole different or lack of friendly from the same lady. She was very blunt, didn’t make any small talk, didn’t even make eye contact with me, kept her head down and did her thing. Like what happened to her being friendly just a few minutes prior.
The rooms are a bit overwhelming when it comes to decorating but the hotel had a 8.2 review so I decided to give it a chance.
The walls are so thin I could hear a man hacking up his lungs all night, my heating and cooling unit sounded like it was on its last leg, so much noise from people sliding the balcony doors open and closed, people down in the pool area & I was on the 4th floor. In the morning I realized the reason I probably heard so much noise was because my ac unit wasn’t properly attached to the wall and I could see the outside when I opened the panel to adjust the temperature.
Overall seems like a run down ghetto hotel, I don’t recommend at all. "
"Very unique styling, we enjoyed the fun re take on the old motel style of mid century America. Friendly staff and the restaurant was delish! I don’t know what they use, but the entire place smells wonderful, puts you in a peaceful mood.
Not much parking around there, but they have their own valet for $25. The pool area is lovely.
I booked this last minute and was so pleasantly surprised… it was a Saturday night but got it for a great price. "
Hit the slopes in Cedar Crest with a visit to Enchanted Forest Cross Country Ski Area. Make time to visit the area's shops or simply enjoy its top-notch restaurants.
You can spend an afternoon exploring the galleries in Sandia Mountain Natural History Center during your travels in Cedar Crest. Discover the area's cosy cafes and its lively festivals.
The most popular time to visit Tijeras is during the spring months, particularly April and May. At this time, temperatures are comfortably warm, averaging around 15 to 22°C, great for outdoor activities and exploration. The blooming landscape enhances the scenic beauty of Tijeras, inviting visitors to hike the nearby Sandia Mountains or stroll through the picturesque trails in the surrounding areas.
During the peak season, from April to June, the area experiences a surge in tourist activity. This bustling time is ideal for those who enjoy a variety of outdoor adventures, from mountain biking to bird watching. The moderate climate makes it a fantastic opportunity to take in the stunning views and engage with the local wildlife.
For families and couples alike, springtime in Tijeras brings the chance to embrace nature while also enjoying local festivals that celebrate the region's culture and heritage. These events often feature local crafts, delicious food, and live music, providing a great way to immerse yourself in the community spirit.
If you're looking for a more budget-friendly option, consider visiting in the shoulder months of late autumn, particularly November. During this time, you can still enjoy many outdoor activities while benefiting from lower accommodation and flight prices, making it an excellent choice for value-seeking travellers.
Can I cancel my hotel reservation on Expedia?
Many Expedia hotel reservations are refundable, provided that you cancel before the hotel's cancellation deadline – this is often within 24-48 hours of your scheduled arrival. If you have a non-refundable booking, it might still be possible to receive a refund if you cancel it within 24 hours of booking. Be sure to check your booking confirmation for the exact cancellation policy. For maximum flexibility, use our "Fully refundable property" filter during your search to find the right Tijeras hotel for you.
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