Interior detail

Reviews of SureStay Plus Hotel by Best Western Tempe University

3 out of 5

Reviews

6.8
Rating 10 - Excellent. 295 out of 1002 reviews" "
Rating 8 - Good. 218 out of 1002 reviews" "
Rating 6 - Okay. 183 out of 1002 reviews" "
Rating 4 - Poor. 142 out of 1002 reviews" "
Rating 2 - Terrible. 164 out of 1002 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent value, clean quiet and has breakfast.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 1 May 2024
Dear Joseph, We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our hotel to be excellent value, clean, quiet, and appreciated our breakfast offerings. We strive to provide a comfortable and enjoyable stay for all our guests, and we're thrilled that we could meet your expectations. Your positive feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Marques

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 29 Apr 2024
Dear Marques, We truly appreciate you sharing your experience with us! It's fantastic to hear that you found our hotel conveniently located near the airport. Your high rating means a lot to us, and we're glad you enjoyed your stay. We're constantly striving to enhance our guests' experiences, so if there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Kamal

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 29 Apr 2024
Dear Kamal, We truly appreciate you sharing your experience with us! It's wonderful to hear that your stay exceeded expectations and that you found everything to your satisfaction. Your perfect rating means the world to us. We're thrilled to have provided you with a memorable stay, and we look forward to welcoming you back for another fantastic experience in the future!

6/10 Okay

JESSICA

Business traveller
Liked: Staff & service, amenities
Properly is clean but run down. It was good for a quick in and out stay. Probably won’t stay again. Nicer hotels in the area for a similar price.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 29 Apr 2024
Hi Jessica,We appreciate your feedback and are glad to hear that you found our property clean during your stay. While we strive to maintain high standards, we understand your concerns about the overall condition of the hotel. Your comments will be shared with our maintenance team for further evaluation. Although we regret that your experience fell short of expectations, we hope you'll consider giving us another chance to exceed them in the future.

6/10 Okay

Brian

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The price was great, but the facilities were a little run down and there were some questionable individuals around the property.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Brian,We're glad to hear that you thought our prices were fair. Your thoughts on our services and the mood on the site are very important to us. We are always trying to make sure that our guests have a pleasant and easy stay, and your feedback will definitely help us. Since you brought these concerns to our attention, please know that we are taking steps to address them right away. We hope that we can have the chance to see you again and give you an even better experience next time!

10/10 Excellent

Sean, Kent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and good manner
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Sean!We're thrilled to hear that you found our hotel to be clean and appreciated the good manners of our staff! Maintaining cleanliness and ensuring our guests feel welcomed with great manners are top priorities for us. Your feedback is incredibly valuable as it lets us know we're on the right track. We look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Zhannat, Denver

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful and friendly, but not that clean, especially bathrooms.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 24 Apr 2024
Dear Zhannat,We're absolutely delighted to hear about your stay with us! It warms our hearts to know that you found our hotel beautiful and our staff friendly. Your satisfaction is our top priority, so we're thrilled that we hit the mark on those aspects. However, we're truly sorry to learn about your experience with cleanliness, particularly in the bathrooms. Rest assured, your feedback is incredibly valuable to us, and we're already taking steps to address this issue and ensure that all areas of our hotel meet the high standards of cleanliness that we strive for. Your comfort and satisfaction are paramount to us, and we're committed to making every aspect of your stay exceptional. We sincerely appreciate your feedback and hope to welcome you back soon for an even better experience!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Michael,Absolutely thrilled to hear you loved our location! Your 5 out of 5 rating means the world to us. It's fantastic to know that our spot hit the mark for you. We're all about making sure our guests have the best possible experience, and it sounds like we hit the bullseye with our location. Can't wait to welcome you back for another stellar stay!

6/10 Okay

Javier

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 22 Apr 2024
Dear Javier, We're thrilled you chose to share your experience with us! While we always strive for five-star perfection, we're grateful for your honest feedback. We'd love to learn more about your stay to ensure we're continuously improving. Let's address your concerns and make your next visit an outstanding five-star experience!

4/10 Poor

Derek

Disliked: Staff & service
TV did not work and no one came to look at it after I told the front desk. No coffee on the morning
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 21 Apr 2024
Hi Derek,We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to ensure each guest enjoys a seamless experience, and we regret falling short of expectations in this instance. Rest assured, we have addressed the communication breakdown between departments to prevent similar occurrences in the future. Your feedback is invaluable in our continuous efforts to enhance our services.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service, beautiful pool and surroundings HBO on TV coffee in the room great place
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 20 Apr 2024
Hi Patricia,We're thrilled to hear that you enjoyed your stay at our hotel and appreciated our friendly service. Our team takes great pride in providing exceptional hospitality to all our guests. It's fantastic to know that you found our pool and surroundings beautiful, and we're delighted that you were able to relax and unwind in such a serene environment. Your feedback regarding the amenities in your room, like HBO on TV and coffee, is greatly appreciated, and we're glad we could contribute to making your stay memorable.

10/10 Excellent

Riyadh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really calm, safe and comfortable stay. It was very clean, the breakfast was really good, the staff we’re very helpful. Will definitely come back here for my next stay in Phoenix.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 20 Apr 2024
Hi Riyadh,We're delighted to hear that you had such a pleasant experience during your stay with us in Phoenix! Providing a tranquil and secure environment is always our top priority, and we're thrilled that you found our facilities to be clean and well-maintained. Our dedicated staff takes pride in delivering exceptional service, and your kind words are a testament to their hard work. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area again.

6/10 Okay

Tim

Business traveller
Nice
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 20 Apr 2024
Hi Tim,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Sandra G

Liked: Cleanliness, staff & service, property conditions & facilities
Really great for the price seemed upgraded.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Hi Sandra!What a wonderful treat to find your wonderful report! We're thrilled to hear that you thought our hotel was a great deal, and it makes us happy to hear that you felt like you got a better experience than usual. Our main goal is to make you happy, so it's great to hear that we did a great job during your stay. We look forward to having you back soon for another great time!

10/10 Excellent

Cindy

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Dear Cindy, What an absolute delight to stumble upon your glowing 5-star review! Your feedback speaks volumes, even without words. It's like a burst of sunshine on a cloudy day! We're thrilled to see that your experience with us left such a positive impression. Your support means the world to us and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Leah M

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 16 Apr 2024
Hi Leah!We truly appreciate you leaving a perfect rating for our hotel! While we're delighted to see that you had a great experience, we would love to hear more about what made your stay so enjoyable. Your feedback is invaluable to us as we strive to ensure every guest has a memorable and exceptional stay. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Felix charn-wah, deerfield

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The Staffs were wonderful
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 15 Apr 2024
Dear Felix, We're pleased to hear that you had such a fantastic experience with our staff! They truly are the heart and soul of our hotel, and it's always wonderful to hear when their hard work and dedication make a guest's stay memorable. Your glowing review means the world to us, and we can't wait to welcome you back for another unforgettable stay!

6/10 Okay

Cealleigh

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 14 Apr 2024
Hi Cealleigh,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Webb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price friendly and comfortable. The free breakfast was hot which was nice.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Dear Webb, Woo-hoo! Your review just made our day! We're pleased to hear that you had such a fantastic stay and gave us a solid 5 out of 5 rating. It's like music to our ears!We're delighted that you found our prices friendly and our accommodations comfortable. Providing our guests with great value and a cozy environment is what we're all about, so it's awesome to hear that we hit the mark for you.And let's talk about that breakfast—hot and complimentary? That's what we like to hear! We believe starting the day with a delicious meal sets the tone for a great day ahead, and we're over the moon to know you enjoyed it.

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find, close to the airport, the bed was comfy, towels big, staff helpful and friendly. I only wish I could have stayed longer and tried the pool and breakfast!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Dear Lydia, Wow, what an awesome review! We're overjoyed to hear that your stay with us was nothing short of perfect, earning us a fantastic 5 out of 5 rating. It sounds like you hit the jackpot with your choice of accommodations!We're delighted to know that our convenient location near the airport made your journey a breeze. And isn't it just the best feeling sinking into a cozy bed after a long day of travel? We're thrilled you found our beds comfy and our towels up to snuff—it's the little things that make all the difference, right?Our team works hard to ensure every guest feels right at home, so it's fantastic to hear that you found them helpful and friendly. We'll be giving them a high-five on your behalf!We're sorry you missed out on taking a dip in our pool and indulging in our delicious breakfast—we'll make sure you have plenty of time to enjoy those on your next visit! We can't wait to welcome you back for another unforgettable stay. Until then, safe travels!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
I like the customer service
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 10 Apr 2024
Dear Carmen, What an exciting review! I appreciate you telling us about your trip! It is very exhilarating to get a flawless 5-star review from you, and it is even more satisfying to hear that our customer service was appreciated!Hearing that our team's excellent service contributed to making your stay unforgettable makes us very happy. We'll be sure to thank them for their amazing work in making your stay with us so memorable.We value your opinions greatly, and visitors like you motivate us to keep aiming for perfection each and every day. We hope to have you back soon for another amazing visit!

6/10 Okay

fernanda

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 1 May 2024
Dear Fernanda, We’re grateful for your feedback and appreciate you taking the time to share your experience with us. While we're glad to see you enjoyed certain aspects of your stay, we also acknowledge there were areas where we fell short of meeting your expectations. Your satisfaction is our priority, and we're committed to addressing any concerns you may have had to ensure that your next visit exceeds your expectations. Please feel free to reach out to our team directly so we can further understand and resolve any issues you encountered. We hope to have the opportunity to welcome you back and provide you with a truly exceptional experience.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub down
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 10 Apr 2024
Dear Greg, What a pleasure to hear from you! Your feedback is like a ray of sunshine on a cloudy day—thanks a bunch for taking the time to share your experience with us.We're absolutely thrilled that you gave us a stellar 5 out of 5 rating, despite the hiccup with our hot tub. We're sorry to hear it was down during your stay—hot tubs are indeed one of those little luxuries that can really elevate the whole experience. Rest assured, we've got our maintenance team on it faster than you can say "relaxation" to get that bubbly goodness back up and running.It's awesome to hear that you found everything else to your liking! Your satisfaction is our top priority, so we're delighted to know we hit the mark in all other areas.We can't thank you enough for choosing us for your getaway, and we can't wait to welcome you back for another fantastic stay, complete with a fully operational hot tub experience!

10/10 Excellent

Mark, San Luis Obispo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet comfortable beds clean everything works large TV didn’t like the channels
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 9 Apr 2024
Dear Mark, What a delight to read your review! We're absolutely thrilled to hear that you had a fantastic stay with us, awarding us a stellar 5 out of 5 rating. It sounds like you enjoyed the tranquility and comfort of our beds, and we couldn't be happier to know that everything met your expectations, from cleanliness to functionality.While we're delighted that our large TV added to your comfort, we're sorry to hear that the channel selection didn't quite hit the mark for you. Your feedback is invaluable, and we'll certainly take it into consideration as we strive to enhance our offerings and provide an even more enjoyable experience for our guests.We're immensely grateful for your kind words and for choosing to stay with us. It would be our pleasure to welcome you back for another wonderful stay whenever your travels bring you our way again!

10/10 Excellent

halina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 10 Apr 2024
Dear Halina, High-five and a big virtual hug for giving us a stellar 5 out of 5 rating! Your feedback speaks volumes, and we're absolutely thrilled to hear that you had a fantastic experience during your stay.Your satisfaction is our top priority, so knowing that we hit the mark in every aspect of your visit brings us immense joy. We're dancing with delight over here!If there's ever anything we can do to make your next stay even more memorable, just give us a shout. We're here to turn your hotel experience into a delightful adventure every single time!Looking forward to welcoming you back for another incredible stay soon!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities
load heater
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Scott,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some plumbing problems
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 6 Apr 2024
Hi Carla,We appreciate your feedback regarding the plumbing issues you experienced during your stay. Ensuring the comfort and satisfaction of our guests is our utmost priority, and we sincerely apologize for any inconvenience caused. Our maintenance team is actively addressing the concerns you've raised to ensure that such issues are promptly resolved. We hope that despite this setback, you were able to enjoy the other aspects of your stay with us, and we look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Toni

Liked: Property conditions & facilities
It was comfortable & clean staff was greet
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 5 Apr 2024
Dear Toni, We're thrilled to receive your glowing 5-star review! Your feedback is invaluable to us. We're delighted to hear that you found our hotel comfortable, clean, and our staff welcoming. Providing exceptional experiences is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay that’s affordable
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 5 Apr 2024
Dear Jason, We're delighted to hear you had such a positive experience during your stay with us! It's fantastic to know that you found our hotel to be both comfortable and affordable. Your perfect rating means a lot to us. We strive to provide our guests with a wonderful stay that fits within their budget, and we're thrilled to have met your expectations. We hope to welcome you back for another excellent stay in the future!

2/10 Terrible

Maureen

Travelled with family
Disliked: Staff & service, property conditions & facilities
The reception is not very accommodating, when we needed some kitchen ware, they said they don’t have it.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 3 Apr 2024
Dear Maureen,We're so sorry to hear that you had a bad experience with our front desk and that you couldn't find any tools during your stay. Your feedback is important to us, and we're sorry if this caused you any trouble. We work hard to give all of our guests great service, and we will talk about this problem with our front desk staff to make sure that contact and access to amenities are better in the future. We hope to once again have the chance to welcome you back and give you the great service you deserve.

8/10 Good

Yasemin

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. But my card got hacked after staying here..
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 3 Apr 2024
Dear Yasemin,We're really sorry to hear about what happened, and we know how stressful it must have been to have had that happen. We do everything we can to keep our guests' information safe, but we're sorry that this happened to you during your stay. Please know that we are very concerned about these kinds of events and will be looking into them further to fix any possible weaknesses. Your feedback is very important to us, and we appreciate you letting us know about this. We hope that we will have the chance to earn your trust again in the future. Please don't hesitate to get in touch if there's anything else we can do to help you.

6/10 Okay

Tim

Disliked: Amenities
Needs a fitness room
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 2 Apr 2024
Dear Tim, We're grateful for your feedback and for choosing to stay with us. We understand the importance of providing amenities that enhance our guests' experience, and we apologize for any inconvenience caused by the absence of a fitness room during your stay. Rest assured, your comments have been duly noted, and we'll certainly consider them as we continue to improve our offerings. We strive to create a comfortable and accommodating environment for all our guests, and we hope to have the opportunity to welcome you back in the future, with an even better experience awaiting you.

2/10 Terrible

Brianna

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 19 Apr 2024
Dear Brianna,We're truly sorry to hear about your experience at our hotel. Your feedback is valuable to us, and while we wish we knew more about your specific concerns, we understand that sometimes issues arise that make it challenging to articulate them. We strive to provide exceptional service and comfort to all our guests, and it's disheartening to hear that we fell short of your expectations. Please know that your satisfaction is our top priority, and we would welcome the opportunity to address any concerns you may have had during your stay. We hope to have the chance to regain your trust in the future.

4/10 Poor

Saber

Disliked: Property conditions & facilities
Bathroom area doesnt have neither towel rack or washing hand toilet vanity with sink...
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 30 Mar 2024
Hi Saber,We appreciate your feedback regarding the bathroom amenities. Our team constantly seeks to enhance our guests' experiences, and your input helps us identify areas for improvement. We understand the importance of convenient facilities and will review your comments closely to ensure we continue to provide comfortable accommodations. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and jacuzzi were maintained well the jacuzzi didn't have any heavy chlorine smell, great breakfast
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Dear Richard, What a delightful review! We're absolutely thrilled to hear that you had a fantastic stay with us and awarded us a stellar 5 out of 5 rating. It sounds like you made the most of our pool and jacuzzi—nothing beats a relaxing soak without that overpowering chlorine smell, right?We're over the moon to hear that you enjoyed our breakfast offerings! We believe a great day starts with a great meal, and it's fantastic to know we hit the mark for you.Your kind words truly mean the world to us and serve as a wonderful motivation for our team to keep up the great work. We can't wait to welcome you back for another memorable stay!

4/10 Poor

Sarah

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Extremely loud all night long
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Dear Sarah, We appreciate you sharing your experience with us and regret to hear that your stay fell short of expectations due to noise disturbances. Our team understands the importance of a peaceful environment for a restful night's sleep, and we sincerely apologize for any inconvenience caused. Rest assured, we have already spoken to our housekeeping team to ensure they are vigilant in addressing noise issues promptly. We are continuously working to improve our guests' experiences, and your feedback will certainly aid us in this endeavor. We hope to have the opportunity to welcome you back for a more serene stay in the future.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was our floor was very dirty. It needed to be mopped
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Dear Valerie, Woohoo! A perfect 5 out of 5 rating from you? That's music to our ears! We're thrilled that you had such a fantastic stay overall.Now, about that little hiccup with the dirty floor—first off, our sincerest apologies for any inconvenience this may have caused. We're all about keeping things squeaky clean around here, so we're bummed to hear that we missed the mark on that front. Rest assured, we'll be taking immediate action to ensure that our floors are sparkling from top to bottom for all our future guests.Your feedback is invaluable to us as we continue to strive for perfection, so thank you for bringing this to our attention. We can't wait to welcome you back for another wonderful stay and show you just how spotless our floors can be!

10/10 Excellent

Erendida, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Dear Erendida, We're thrilled to hear you enjoyed our breakfast spread! Your perfect 5-star rating is the cherry on top of our pancake stack! It's fantastic to know that you found our breakfast offerings to your liking. We believe that starting your day with a scrumptious meal sets the tone for a wonderful day ahead, and we're delighted we could provide that experience for you. Whether it's the aroma of freshly brewed coffee or the tempting array of pastries, we aim to ensure every bite is a delight. We appreciate your kind words and can't wait to welcome you back for another delicious breakfast experience!

4/10 Poor

Joselyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
.
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Dear Joselyn, We're genuinely sorry to hear that your experience at our hotel was not up to par, and we sincerely apologize for any inconvenience or discomfort you encountered during your stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Toilet too close to wall. You get up and hits the wall. Should be moved farther from wall. Floors could use a mop.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Dear Jennifer, What a wonderful review; we truly appreciate you choosing to stay with us. Your insights are invaluable to us. It's wonderful to hear that you rated us 5 out of 5, and we're glad you chose to highlight areas where we can improve. Rest assured, we'll take your comments about the toilet and floors seriously. We're always striving to enhance our guests' experiences, and your input helps us do just that. We appreciate your support and hope to welcome you back soon for an even more delightful stay!

4/10 Poor

Tzu-Ching

Travelled with family
We reserved a King bed with sofa bed but we didn't realize there is no sofa bed in our room before the sleeping time. So, we had to change the room in the late evening. Check your room if there is a sofa bed first when you go in your room.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Dear Tzu-Ching, We're glad you chose to stay with us and appreciate you sharing your experience! It's unfortunate to hear that your stay didn't meet your expectations due to the sofa bed oversight. Your feedback is invaluable, and we apologize for any inconvenience this caused. We'll take this into account to ensure smoother experiences for our future guests. We hope despite this hiccup, you were able to enjoy the rest of your time with us, and we look forward to welcoming you back for an even better stay next time!

6/10 Okay

LAURA

Disliked: Amenities
It was 5 minute drive from my race venue. Breakfast could be a lot better. Food not immediately replenished so I had to settle on toast and potatoes instead of the eggs and sausage that were present but ran out. I liked their strong coffee. Lobby front desk helpful.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 27 Mar 2024
Dear Laura, We're truly sorry to hear about your mixed experience during your recent stay with us. We understand how crucial a hearty breakfast is, especially before a busy day, and we regret that we fell short of expectations in that regard. Your feedback regarding the replenishment of food items is duly noted, and we'll address this promptly with our team to ensure a more seamless breakfast experience for our guests in the future. It's heartening to hear that you found our coffee to your liking and that our lobby front desk team provided helpful assistance. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 Okay

Rene

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 14 Apr 2024
Hi Rene,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

fausto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress and pillows are very uncomfortable
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 25 Mar 2024
Dear Fausto, We deeply regret to hear about your discomfort during your stay with us. Ensuring our guests' comfort is our top priority, and we apologize that the mattress and pillows did not meet your expectations. Your feedback is invaluable, and we will certainly address these issues promptly to enhance the quality of our accommodations. Please know that your satisfaction is important to us, and we hope for the opportunity to welcome you back for a more comfortable experience in the future.

6/10 Okay

Roger L

Travelled with family
Liked: Cleanliness, staff & service, amenities
I was hoping it was nicer than Studio 6 (which is really pretty bleak) but the only big difference was the inclusion of a breakfast. Nothing horrible and nothing great about the place.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 24 Mar 2024
Hi Roger,We appreciate your feedback and apologize if your stay did not meet your expectations. While we're pleased you found our breakfast offering valuable, we regret any disappointment regarding the overall experience. We constantly strive to enhance our guests' comfort and satisfaction, so your comments will be carefully considered for improvements. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Betamera

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 24 Mar 2024
Hi Betamera,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Erika

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Adjacent rooms smelled like weed so it was no enjoyable for a family. The lock on the bathroom door was broken. The shower head was broken. The couch was stained and the upholstery was in bad shapes and looked like hair was growing out of the couch. I did not allow anyone to sit on the couch. I paid $300 for one night and the place was not worth it.
Response from Guest Relations Management on 20 Mar 2024
Dear Erika,I'm so sorry to hear that your time at our hotel was not what you had hoped for. Thank you very much for your comments. We're truly sorry for the trouble the smell and upkeep problems caused you. Please know that these issues are important to us, and we are working to make sure that all of our guests have a better experience in the future. We know how important a clean and safe space is, especially for families, and we're sorry we didn't live up to your hopes. Your feedback will help us get better, and we hope to be able to welcome you back for a much better stay.

10/10 Excellent

TERRENCE J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROPERTY WAS CLEAN AND WELL KEPT
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 20 Mar 2024
Hi Terrence!We're so glad you said our place was clean and well-kept during your stay! One of our main goals is to keep the place spotless for our guests, so your nice comments really mean a lot to us. We work hard to make sure that all of our guests feel welcome and relaxed, and it's great to hear that you noticed and valued our efforts. Thank you for taking the time to tell us about your stay. We hope to see you again again soon for another nice stay!

8/10 Good

Monica, Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay will be back
Stayed 7 nights in Dec 2023
Response from Guest Relations Management on 19 Mar 2024
Hi Monica!We're happy to hear that your recent visit was comfortable and relaxing. We are really grateful for your concise and encouraging remarks. It makes us happy to hear that you had a good time and are thinking about coming again. We are delighted that we lived up to your expectations; it is our team's mission to make every visitor feel welcome and cared for. When you return for another fantastic visit, we will be delighted to have you! Feel free to let us know how we might improve for your next visit or if there was something in particular that you liked. Have a safe journey till we can welcome you back!

2/10 Terrible

merhawit

Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Dear Merhawit,We apologize for the negative impression you left with us after your stay. We value your input and are here to listen and resolve any issues you might have. We regret to hear that our service did not meet your expectations; we work hard to ensure that every visitor has an unforgettable experience. Please let us know how we can make your stay even better if you are willing to share further details. If you would want us to investigate your situation further and do what is necessary to put things right, please do not hesitate to contact our staff directly. We appreciate you taking the time to tell us what you think.