Lobby

Reviews of Courtyard by Marriott Scottsdale Old Town

3 out of 5
Courtyard by Marriott Scottsdale Old Town
3311 N Scottsdale Rd, Scottsdale, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 329 out of 592 reviews" "
Rating 8 - Good. 190 out of 592 reviews" "
Rating 6 - Okay. 41 out of 592 reviews" "
Rating 4 - Poor. 15 out of 592 reviews" "
Rating 2 - Terrible. 17 out of 592 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Steve, Carol Stream

Liked: Staff & service
Disliked: Property conditions & facilities
They put us on street side. Very noisy !!!
Stayed 3 nights in Mar 2024
Response from Judy on 22 Mar 2024
Thanks for being our guest and for letting us know about your stay.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Judy on 22 Mar 2024
Thank you for staying with us and for sharing your experience. Safe travels.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
We so appreciated the customer service from the staff, and most of all Mary's commitment to our comfort.
Stayed 1 night in Mar 2024
Response from Judy on 22 Mar 2024
Thank you for recognizing our great team, especially Mary. We appreciate both your business and your review.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Judy on 22 Mar 2024
Thank you for being our guest. We wish everything had been perfect throughout your stay and thank you for the feedback.

10/10 Excellent

Shezma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property! Very clean, friendly staff. Great location. Extremely happy with our stay.
Stayed 3 nights in Feb 2024
Response from Judy on 7 Feb 2024
Thank you for staying with us and for sharing your exceptional experience with other travelers. Safe travels.

10/10 Excellent

Wayne

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Judy on 5 Feb 2024
We are delighted your stay was exceptional and thank you for your business and review. Safe travels.

6/10 Okay

Karen Li Shien

Business traveller
Overall it’s good. I would say it’s an average hotel.
Stayed 3 nights in Jan 2024
Response from Judy on 1 Feb 2024
We are happy you had a comfortable stay and thank you for your review.

10/10 Excellent

Granville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Judy on 22 Jan 2024
Thank you for sharing your exceptional experience with others. We appreciate your business and your review.

8/10 Good

Dennis

Stayed 2 nights in Dec 2023
Response from Judy on 1 Feb 2024
Thank you for being our guest and for sharing your experience with other travelers.

10/10 Excellent

Mary

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made it easy and comfortable to stay with my two dogs. Staff was super friendly and helpful!
Stayed 2 nights in Dec 2023
Response from Judy on 9 Jan 2024
We appreciate your business and thank you for your review so other travelers can make an informed decision on where to stay. Safe travels.

2/10 Terrible

PHILLIP

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Judy on 29 Dec 2023
Thank you for your business and your review.

10/10 Excellent

Alva

Stayed 1 night in Dec 2023
Response from Judy on 20 Dec 2023
Thank you for sharing your exceptional stay with other travelers. We hope to continually earn your trust and remain at the top of your list of favorite hotels.

6/10 Okay

Maria

Room was clean but a little dated .. shower water wouldn’t drain .. toilet not to good … sink was leaking
Stayed 1 night in Dec 2023
Response from Judy on 20 Dec 2023
We appreciate your choosing our hotel for your visit to Scottsdale. In 2024, we will be remodeling the hotel to bring a new level of comfort and aesthetics to our guests. Thank you for your review.

8/10 Good

Sudhakar

Stayed 1 night in Dec 2023
Response from Judy on 20 Dec 2023
We value your business and thank you for your review. We hope to see you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lot of fun. Close to everything
Stayed 1 night in Nov 2023
Response from Judy on 3 Dec 2023
We are delighted you enjoyed our hotel and neighborhood in Scottsdale Old Town. It is a great place to explore! Safe travels.

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve liked the property and courtesy of the staff
Stayed 2 nights in Nov 2023
Response from Judy on 3 Dec 2023
We are happy you enjoyed your stay and thank you for recognizing our great team. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Judy on 15 Nov 2023
Thank you for choosing our hotel and for telling other travelers about your great stay.

10/10 Excellent

Dalton

Stayed 5 nights in Nov 2023
Response from Judy on 3 Dec 2023
We love knowing our guests have had a great stay and invite you to return often.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It w we as quick- one night, so we didn’t get to experience everything you had to offer. The room was good but no food service.
Stayed 1 night in Oct 2023
Response from Judy on 9 Nov 2023
We love knowing our guests have had a clean and comfortable stay. Thank you for your review.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Be aware of the $12/day to park.
Ridiculous that they charge $12/day for parking. Never said that on the web site. It did say “parking available” I assumed it was free. This hotel is not in a city. It’s in a major retail area where everything is designed around having a car. It’s just part of the nickel and diming they do at Courtyard. A drip coffee in the bistro will cost you $5. All the breakfasts are about $20 and they are just ok. Bed is too soft for me. Wife liked the bed. Service in the Bistro was great. Staff is very polite and quick.
Stayed 3 nights in Oct 2023
Response from Judy on 26 Oct 2023
Thank you for being our guest and for sharing your experience with other travelers. Many guests us ride companies such as Uber and Lyft to get around the city. One correction: on our website under parking and transit, we note the charge for parking. We love knowing our team delivered excellent service and invite you to return.

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Judy on 18 Oct 2023
We are happy your stay was exceptional as that is our intention for every guest, every stay. Thank you and safe travels.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Judy on 29 Sept 2023
Thank you for staying with us and for sharing your great stay with other travelers. We hope to see you again.

10/10 Excellent

andrea

Stayed 3 nights in Sep 2023
Response from Judy on 21 Sept 2023
We are delighted your stay was exceptional and thank you for sharing your great experience using social media. We invite you to return to stay with us whenever your travels bring you back to our city.

10/10 Excellent

Leticia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend this hotel.
Stayed 1 night in Sep 2023
Response from Judy on 19 Sept 2023
Thank you for your business and your review. We hope to see you again soon!

8/10 Good

taylor

Stayed 6 nights in Sep 2023
Response from Judy on 8 Oct 2023
Thank you for being our guest and for telling other travelers about our hotel. Safe travels,

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractive properties and lobby/lounge area.
Stayed 1 night in Aug 2023
Response from Judy on 28 Aug 2023
Thank you for being our guest and for sharing your experience with other travelers. We hope to see you again soon!

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good i want to go back The staff employees are very nice I miss arizona now so much.
Stayed 4 nights in Aug 2023
Response from Judy on 26 Aug 2023
We are delighted to have you as our guest and thank you for your review. Safe travels. We look forward to your next visit.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful
Stayed 2 nights in Jul 2023
Response from Judy on 2 Aug 2023
We appreciate your business and are delighted you enjoyed exceptional service while you were here. Safe travels.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Judy on 2 Aug 2023
We are delighted your stay was exceptional and thank you or your review.

10/10 Excellent

Beth

Stayed 1 night in Jul 2023
Response from Judy on 11 Aug 2023
Thank you for choosing our hotel and for sharing your great experience with other travelers. We look forward to seeing you again.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Judy on 20 Jul 2023
Thank you for being our guest and for sharing your great experience with other travelers. We look forward to seeing you again.

4/10 Poor

Randell

Business traveller
Disliked: Property conditions & facilities
Most all of then recessed ceiling lighting in the Lobby area flicker.
Stayed 1 night in Jun 2023
Response from Judy on 17 Jun 2023
Thank you for your business and for sharing your feedback so we can make changes! Safe travels.

6/10 Okay

David

Travelled with family
Liked: Staff & service
We were surprised that breakfast wasn’t included, and that it cost $12 to park in their lot. Fresh coffee in the lobby would have been nice.
Stayed 1 night in Jun 2023
Response from Judy on 5 Jun 2023
Thank you for staying with us and for your perspective on our amenities. At Courtyard hotels, we offer the Bistro with Starbucks beverages for a wide variety of menu options both in the morning and evening. It also provides a great place to socialize with other guests. Safe travels.

10/10 Excellent

Kayla Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Judy on 3 Jun 2023
We are happy your stay was a good one and hope to continually earn your trust and remain at the top of your list of favorite hotels.

4/10 Poor

Stephen

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in was poor, clerk didn't explain what the breakfast situation was (only food for purchase, no status availability), or how to get Internet in room, etc. Rest was fine.
Stayed 2 nights in May 2023
Response from Judy on 3 Jun 2023
Thank you for your feedback so we can continually work with our team to have them be exceptional at delivering the service our guests expect from a Marriott hotel. Please give us another opportunity to WOW you.

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
room fans are all noisy once turned on
Stayed 1 night in May 2023
Response from Judy on 20 May 2023
Thank you for being our guest and for sharing your experience with other travelers. We appreciate the feedback on the AC units.

10/10 Excellent

Keli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Judy on 17 May 2023
We love knowing your stay was exceptional and thank you for your review. Safe travels and please stay with us again.

2/10 Terrible

Stefan

Stayed 1 night in May 2023
Response from Judy on 17 May 2023
We wish everything had been perfect throughout your stay and hope you provided feedback while you were at the property so we can make changes. Safe travels.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fluid and personal
Stayed 1 night in May 2023
Response from Judy on 17 May 2023
Thank you for being our guest and for sharing your exceptional experience with other travelers.

8/10 Good

Christine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff and service. Loved the bistro and availability of Starbucks coffee. Hotel manager super nice
Stayed 1 night in May 2023
Response from Judy on 5 May 2023
Thank you for being our guest and for telling other travelers about your great stay. Safe travels. We hope to see you again. .

10/10 Excellent

DWAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Judy on 26 Apr 2023
We are delighted you had an exceptional stay and thank you for your review. Safe travels.

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Judy on 18 Apr 2023
Thank you for being our guest and for sharing your experience with other travelers.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Judy on 18 Apr 2023
Thank you for sharing your exceptional stay with other travelers. We value your business and thank you.

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A first stay in Old Town Scottsdale
We enjoyed the pool early in the morning as well as the balcony view.
Stayed 1 night in Apr 2023
Response from Judy on 18 Apr 2023
We enjoyed having you as our guest and thank you for your review. Safe travels and please visit us again.

10/10 Excellent

Stella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and very accommodating. Extremely nice interior including cleanliness and furnishings. Within walking distance to countless restaurants and stores. Loved our stay!
Stayed 2 nights in Apr 2023
Response from Judy on 11 Apr 2023
We are delighted you loved your stay with us and hope you will return! Safe travels.

10/10 Excellent

Susan, Palatine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2023
Response from Judy on 4 Apr 2023
We are delighted your stay was a good one and thank you for staying with us and for sharing your impression of our hotel with other travelers.

10/10 Excellent

Dan

Stayed 3 nights in Mar 2023
Response from Judy on 4 Apr 2023
Thank you for being our guest and for sharing your exceptional experience. We hope to see you again.

10/10 Excellent

Maria

Stayed 1 night in Mar 2023
Response from Judy on 29 Mar 2023
We are happy to know your stay was exceptional and thank you for sharing it with other travelers. We hope to see you again.

4/10 Poor

jay, mound

Stayed 4 nights in Mar 2023
Response from Judy on 4 Apr 2023
We love hearing from our guests so we can learn and grow. We wish everything for your stay had been perfect.

8/10 Good

Ray

Stayed 5 nights in Mar 2023
Response from Judy on 21 Mar 2023
Thank you for being our guest and for sharing your comfortable experience. We hope to continually earn your trust and be at the top of your list of favorite hotels.