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Reviews of AC Hotel Phoenix Tempe/Downtown

3.5 out of 5
AC Hotel Phoenix Tempe/Downtown
100 East Rio Salado Parkway, Tempe, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 432 out of 628 reviews" "
Rating 8 - Good. 126 out of 628 reviews" "
Rating 6 - Okay. 38 out of 628 reviews" "
Rating 4 - Poor. 10 out of 628 reviews" "
Rating 2 - Terrible. 22 out of 628 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great pre check in and check out. Late check in not so welcoming. As a woman on her own with a teenager I wasn’t feeling too good about walking a few minutes away in a desolate area, to park my car in a quiet and dark multi story car park. A valet service for checking in this late and parking would be nice. I felt unsafe walking back to the hotel alone.
Stayed 1 night in Apr 2024
Response from Cedric Warren on 27 Apr 2024
Greetings,Thank you for your recent feedback regarding your stay with us. We greatly appreciate your comments.I'm pleased to hear that you found our staff welcoming during your pre-check-in and check-out experiences. However, I apologize for any discomfort you experienced during your late check-in. Your safety is our priority, and we understand your concerns. We will connect with our security team on ways to enhance safety for late arrivals.We value your feedback and hope to welcome you back for a more pleasant stay.Warm regards,

10/10 Excellent

Nora

Liked: Amenities, property conditions & facilities
Beautiful property, super helpful staff, very accommodating Great food and bar area
Stayed 2 nights in Apr 2024
Response from Cedric Warren on 24 Apr 2024
Thank you, Nora, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future.

10/10 Excellent

Anton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the AC hotel experience every time we visit. Very consistent with excellent customer service and a clean environment.
Stayed 1 night in Apr 2024
Response from Cedric Warren on 17 Apr 2024
Thank you, Anton, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future.

10/10 Excellent

Laura

Stayed 2 nights in Mar 2024
Response from Cedric Warren on 9 Apr 2024
Thank you, Laura, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and clean, modern rooms
Stayed 1 night in Mar 2024
Response from Cedric Warren on 28 Mar 2024
Thank you, Susan, for leaving us with positive feedback, we are pleased to hear that our property was excellent, and we can't wait to host you again in the future.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay here. I will probably stay here every time I come to this area. It was clean, pretty, and the location was convenient.
Stayed 3 nights in Mar 2024
Response from Cedric Warren on 26 Mar 2024
Thank you for choosing AC Hotel Tempe for your recent stay! We're delighted to hear that you enjoyed your time with us and that our property was clean, and a convenient location for your expectations. Your loyalty means the world to us, and we look forward to welcoming you back on your future visits to The Valley!

10/10 Excellent

Raheleh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cedric Warren on 26 Mar 2024
Dear Valued Guest,Thank you for choosing to stay at the AC Hotel Phoenix Tempe/Downtown. We appreciate your business and are honored to have had the opportunity to host you.If you had a positive experience, I would love to hear your feedback as it is important to us and helps us to continually enhance the service we provide to our guests. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to so much to do in Tempe made this stay so nice and convenient. It’s on the metro line, walkable to the Tempe lake and park with so much to do. The staff was courteous and the hotel is so efficient and welcoming. The best bed I’ve ever slept on at a hotel. Had a great time for our short stay!
Stayed 1 night in Mar 2024
Response from Cedric Warren on 26 Mar 2024
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our location, staff, and comfortable accommodations made your stay in Tempe so enjoyable. It's fantastic to know that you found our hotel to be efficient and welcoming. We appreciate your kind words and hope to have the pleasure of welcoming you back soon. Consider us your new home away from home in Tempe!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better parking communication
Stayed 1 night in Mar 2024
Response from Ronnie V. Front Desk Supervisor on 19 Mar 2024
Thank you Gloria for leaving us your feedback all information is valued to help better our staff service, we do hope to host you again in the future.

10/10 Excellent

Mia

Stayed 1 night in Mar 2024
Response from Cedric Warren on 9 Apr 2024
Thank you, Mia, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future.

10/10 Excellent

Erlinda, Yuma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here is just one word.... EXCELLENT!!!
Stayed 1 night in Mar 2024
Response from Ronnie V. Front Desk Supervisor on 19 Mar 2024
Thank you Erlinda for leaving us a positive review, we are pleased to hear that our property was excellent and we can't wait to host you again in the future.

10/10 Excellent

Euphillia A.

Travelled with family
Liked: Cleanliness, amenities
Check in was easy.
Stayed 1 night in Feb 2024
Response from Ronnie V. Front Desk Supervisor on 13 Feb 2024
Thank You Euphillia for leaving us a positive review. We are pleased to hear that our staff at check in made it smooth for you and we hope to host you again in the future.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and close to everything
Stayed 3 nights in Jan 2024
Response from Ronnie V. Front Desk Supervisor on 1 Feb 2024
Thank you Leslie for leaving us your positive feedback. We are pleased to hear that our location was close to everything that you would travel to. We hope to host you again in the future.

10/10 Excellent

H Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
The property is a great location. The property has everything you would need and more. It is clean, nice workout room, nice sun deck, great staff (eapecially Jordan in the morning breakfast area) and again the location.
Stayed 3 nights in Jan 2024
Response from Ronnie V. Front Desk Supervisor on 29 Jan 2024
Thank you Sean for leaving us a positive review! We are pleased to hear that everything was accommodating and do hope to host you again in the future

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Parking Issues
Good stay. But parking disaster. Parking is down the street in public parking garage. Was given good directions how to park. Problem was construction changes. As the way back to hotel from elevator was blocked. We could not find a way to walk back, so drove back to hotel and parked in check-in parking. No staff was available at desk or anyplace around to inform of parking issue Being late we went to bed. In the morning I had a large warning sticker GLUED to my driver's side window. Making it unsafe to drive. Had to go to hardware store to purchase razor blades and glue remover. The staff did not inform me of the return from garage issue and no one was around to inform of my problem. A large GLUED on warning sticker was not warranted.
Stayed 1 night in Jan 2024
Response from Ronnie V. Front Desk Supervisor on 29 Jan 2024
Thank you Joseph for leaving us your feedback we do value all information to help make our staff service exceed expectations. We do hope to host you again in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great modern hotel , nice rooms and good food and drinks available
Stayed 1 night in Jan 2024
Response from Ronnie V. Front Desk Supervisor on 28 Jan 2024
Thank you Mark for leaving us a positive review, I'm pleased to hear that our location and our lounge were accommodating. We hope to host you again in the future and thank you for choosing our property.

6/10 Okay

Peter

Business traveller
Liked: Staff & service, amenities
OK, the guy who works the front desk with the huge Afro is awesome, he deserves a raise. Other than that the property is ok at best. Planes started flying over at 6am and they were LOUD. Then jumped in the shower and it was dirty. Plenty of other options in the area around the same price, I'm not coming back
Stayed 1 night in Jan 2024
Response from Ronnie V. Front Desk Supervisor on 19 Jan 2024
Thank you Peter for leaving us your feedback, we value every feedback to help better our staff service and help elevate the guest stay. I do know we always have options to help sleep at night such as white noise machines and we can also offer a fan for an alternative white noise. We do hope to host you again in the future and thank you for choosing our property.

10/10 Excellent

Dayvon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ronnie V. Front Desk Supervisor on 14 Jan 2024
Thank you Dayvon for leaving us a positive review and we hope to host you again in the future.

8/10 Good

Edgar

Stayed 1 night in Dec 2023
Response from Ronnie V. Front Desk Supervisor on 26 Jan 2024
Thank you Edgar for leaving us a positive review. We hope to host you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Overall, an excellent stay. We enjoyed the location and staff were very friendly. I would say this hotel is not full of “frills” but delivers very well for its intended niche. Some might have an issue with the constant flow of jets overhead (be aware the hotel is pretty much directly under the airport flight path), but we did not find the noise in room to be too bothersome. Self parking in the parkade next door was easy and convenient (and one of the reasons we selected this hotel given what seems to be a plethora of “valet only” options amongst competitors).
Stayed 4 nights in Dec 2023
Response from Ronnie V. Front Desk Supervisor on 14 Jan 2024
Thank you for leaving us a positive and are pleased to hear that our staff service and parking were accommodating and we hope to host you again in the future.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 2 nights in Dec 2023
Response from Ronnie V. Front Desk Supervisor on 14 Jan 2024
Thank you Matthew for leaving us a positive review and we hope to host you again in the future.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy but clean.
If you are someone who needs it to be quiet while you sleep, choose a different hotel. This place was loud from the busy road outside and the slamming doors from every direction. Tried having sleep sounds and that didn’t help. The hotel was very clean, everyone was very friendly. The coffee pot didn’t have a plug In available anywhere that I could find. Good location.
Stayed 2 nights in Dec 2023
Response from Ronnie V. Front Desk Supervisor on 14 Jan 2024
Thank you Brenda for taking the time to leave us a positive review, we hope to host you again in the future a

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023
Response from Ronnie V. Front Desk Supervisor on 14 Jan 2024
Thank you Deborah for leaving us such a positive review and we hope to host you again in the future.

10/10 Excellent

Yingzi

Stayed 3 nights in Dec 2023
Response from Ronnie V. Front Desk Supervisor on 18 Dec 2023
Thank you Yingzi for leaving us a positive review. We are pleased that you enjoyed your stay and hope to host you again in the future.

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ronnie V. Front Desk Supervisor on 18 Dec 2023
Thank you Carrie for leaving us a positive review, we hope to host you again in the future and thank you for choosing our property.

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this property. The room was clean, the bed was comfortable, and staff was friendly. My only complaint is that the bathroom sink would not drain prpowrply due to a broken or faulty drain stopper.
Stayed 1 night in Dec 2023
Response from Ronnie V. Front Desk Supervisor on 10 Dec 2023
Thank you Debbie for leaving us such a positive review, we hope to host you again in the future and appreciate the feedback about the sink all information is valued to help make our staff service exceptional.

10/10 Excellent

ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was next to a venue where we attended a wedding but very clean room n rain wzter effect showers!! Love that!!
Stayed 1 night in Dec 2023
Response from Ronnie V. Front Desk Supervisor on 5 Dec 2023
We appreciate you leaving us such a positive review Ralph we hope to host you again in the future if any events come up or you just wanna use the rain shower we hope to see you again.

10/10 Excellent

Ray

Its close to the University where we went for a game
Stayed 1 night in Dec 2023
Response from Ronnie V. Front Desk Supervisor on 5 Dec 2023
Thank you Ray for leaving us a positive review, we are happy to hear our location was close to your event. We hope to host you again in the future!

6/10 Okay

Elias, Gainesville

Travelled with family
The room was too noisy during the night.
Stayed 1 night in Nov 2023
Response from Ronnie V. Front Desk Supervisor on 3 Dec 2023
Thank you Elias for your feedback all information is essential to help our team grow, we hope to host you again in the future and hope the noise will not deter you from staying with us again

10/10 Excellent

Marsha, PHOENIX

Liked: Staff & service, amenities, property conditions & facilities
In Tempe, close to good restaurants, newer facility and close to family.
Stayed 1 night in Nov 2023
Response from Ronnie V. Front Desk Supervisor on 26 Nov 2023
Thank you Marsha for leaving us such a positive review, I'm pleased to hear that our location was in close proximity to all your needs. We hope to host you again in the future!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ronnie V. Front Desk Supervisor on 13 Nov 2023
Thank you Mark for leaving us such a great review, we hope to host you again in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff!
Stayed 2 nights in Nov 2023
Response from Ronnie V. Front Desk Supervisor on 12 Nov 2023
Thank you Elizabeth for leaving us a positive review I am pleased to hear our staff was accommodating, we hope to host you again in the future!

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from Ronnie V. Front Desk Supervisor on 26 Nov 2023
Thank you Mary for leaving us a positive review, we hope to host you again in the future.

10/10 Excellent

Robert, Plano

Stayed 1 night in Oct 2023
Response from Ronnie V. Front Desk Supervisor on 11 Nov 2023
Thank you Robert for your positive review, we hope to host you again in the future.

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Awesome hotel! This is my third time staying here and definitely not my last! Extremely clean and comfortable. Front desk has excellent customer service. We had a great time here!
Stayed 1 night in Oct 2023
Response from Ronnie V. Front Desk Supervisor on 15 Oct 2023
Thank you Ashley for leaving us a positive review. I am pleased to hear that everything was clean and comfortable for your stay. We hope to host you again in the future.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
a connection from the hotel to the parking would be great
Stayed 1 night in Sep 2023
Response from Ronnie V. Front Desk Supervisor on 15 Oct 2023
Thank you so much Camille for leaving us such a positive review. We hope to host you again in the future!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress and pillows were amazing.
Stayed 1 night in Sep 2023
Response from Ronnie V. Front Desk Supervisor on 1 Oct 2023
Thank you John for leaving us a positive review we are pleased to hear the bedding was accommodating. We hope to host you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 2 nights in Sep 2023
Response from AC Hotel Tempe on 26 Sept 2023
Thank you, David, for this wonderful 5/5 review! We look forward to welcoming you back again soon.

10/10 Excellent

Danny

Stayed 1 night in Sep 2023
Response from AC Hotel Tempe on 26 Sept 2023
Thank you, Danny, for taking the time to review us and for giving us 10/10. It was an honor hosting you and we look forward to welcoming you back again soon.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, lovely property
Stayed 1 night in Sep 2023
Response from AC Hotel Tempe on 26 Sept 2023
Thank you, Dee, for staying at the AC Hotel in Tempe and for highlighting our wonderful team and beautiful hotel. It was an honor hosting you and we look forward to welcoming you back again soon.

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All-Around Great Place
Exceptionally clean room, bed was very comfortable, and the room was quiet. We had drinks in the lounge and the servers were outstanding...very friendly & attentive! The front desk staff were great also! Would definitely stay there again!
Stayed 1 night in Sep 2023
Response from AC Hotel Tempe on 26 Sept 2023
Thank you, Ann, for staying at the AC Hotel in Tempe and for giving us this wonderful 10/10 review. I also appreciate you highlighting our clean and comfortable rooms and the top-notch service you received from both our bartenders and front desk team members. It was an honor hosting you and we look forward to welcoming you back again soon.

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed three night for Metallica concert, very nice area absolutely clean rooms would recommend
Stayed 3 nights in Sep 2023
Response from Ronnie V. Front Desk Supervisor on 7 Sept 2023
Thank you so much Henry for leaving us a positive review! We hope to host you again in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ronnie V. Front Desk Supervisor on 5 Sept 2023
Thank you so much for leaving us a great review, we hope to host you again in the future.

10/10 Excellent

Andre

Stayed 1 night in Sep 2023
Response from AC Hotel Tempe on 26 Sept 2023
Thank you, Andre, for taking the time to review us. It was an honor hosting you and we look forward to welcoming you back again when your travels bring you to Tempe.

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Stayed 3 nights in Jun 2023
Response from AC Hotel Tempe on 1 Sept 2023
Thank you, Diamond, for this wonderful 5/5 review! It was an honor hosting you and we are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back during your next trip to the Valley of the Sun. ¡Salud!

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from AC Hotel Tempe on 29 Aug 2023
Thank you, Annette, for staying at the AC Hotel in Tempe and for giving us a 10/10 on your review. We are thrilled that you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Anthony Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in May 2023
Response from Ronnie V. Front Desk Supervisor on 1 Aug 2023
Thank you Mr. Louis for your positive feedback and we hope to host you again the future!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful balcony suite looking at the mountain and old mill. The staff were helpful and friendly, and our room was the cleanest hotel room I have ever stayed in!
Stayed 1 night in Jul 2023
Response from Ronnie V. Front Desk Supervisor on 16 Jul 2023
Thank you so much Sara for your positive review we are pleased to hear you enjoyed your stay with us, we hope to host you again in the future!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Ac didn’t work I’m a room and got accommodations for it
Stayed 4 nights in Jul 2023
Response from AC Hotel Tempe on 13 Jul 2023
Thank you, Troy, for staying at our hotel and for taking the time to review your experience. Although the AC unit in your particular room malfunctioned during your stay, I am thrilled that we were able to accommodate you by getting you in a better room. We look forward to welcoming you back again soon.

10/10 Excellent

Taylor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 2 nights in Jun 2023
Response from Ronnie V. Front Desk Supervisor on 7 Jul 2023
Thank you so much Taylor for your positive feedback! We hope to host you again in the future.