Worst Hotel Experience Ever
I'm not the type of person to write reviews online, but I feel compelled to leave one for this hotel. We stayed at the Rodeway Inn the night of the March snow storm. My mother had chemo treatment scheduled for the morning, so we had to stay overnight. The elevator was out of service, with a sign stating "Elevator out of service due to snow storm." However, this was 3 hours before the snow storm actually started. We had to haul our luggage up to the 6th floor. When we get to the room, it smells like smoke. There was also a giant bulge in the carpet that repeatedly caused me to trip. The phone didn't work, the water pressure was low, and the toilet broke in the morning. I am not exaggerating how bad this hotel is. Just the facts. To add insult to injury, the hotel management was apathetic to our concerns. We addressed the issues with the hotel managemer upon checkout, and the manager said nothing to us. Nothing! He simply asked for the key card and said we were good to go. I've stayed at much nicer hotels for $70 a night. At $150/night, this hotel is not worth it. Please do not stay here.
Comment from Hotel Management
01-Apr-2017 by Manager, Hotel Management
Thank you for staying here with us, Your feedback will be escalated, I apologize that our staff did not assist you in bringing your luggage up to your room considering the issue with the elevator. Your detailed feedback will be reported to our key people for verification and corrective measure.
I hope youll visit us again and allow us to serve you better. Kind regards.