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Reviews of Quality Inn Petaluma - Sonoma

2.5 out of 5
Quality Inn Petaluma - Sonoma
5100 Montero Way, Petaluma, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1005 reviews" "
Rating 8 - Good. 306 out of 1005 reviews" "
Rating 6 - Okay. 94 out of 1005 reviews" "
Rating 4 - Poor. 39 out of 1005 reviews" "
Rating 2 - Terrible. 33 out of 1005 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here definitely a great and affordable place. Comfortable and safe with bice staff and amenities.
Stayed 2 nights in Apr 2024

4/10 Poor

Bhaskar

The motel worth only $80 per day considering the area's other motels rate. It's right on highway and noisy
Stayed 1 night in Apr 2024
Response from Jim on 2 May 2024
Thank you for staying with us. We are sorry you did not enjoy your stay. We hope you would try us again.

2/10 Terrible

Christopher

Business traveller, Travelled with partner
Parking lot parties, people knocking on doors in the middle of the night
Stayed 1 night in Apr 2024
Response from Jim on 30 Apr 2024
Dear Christopher,On behalf of our hotel I apologize for the Parties and knocking on the doors. We encourage our guest to call the front desk with ANY problems as we do not tolerate this behavior. We did in fact get other guest call us about the parties and our Night Auditor did go down and tell them to disburse. Please give us another chance as this was an isolated incident.Thank you

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe, good parking, great breakfast. Clean and staff was customer service driven.
Stayed 1 night in Apr 2024
Response from jim on 29 Apr 2024
Thank you for staying with us! We hope to see you again.

10/10 Excellent

Sue

Clean. Doesn’t smell like chemicals…makes me happy!
Stayed 1 night in Apr 2024
Response from jim on 29 Apr 2024
Thank you for staying with us! We hope to see you again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for work out ofntown and will stay again. Nice staff. Comfortable bed. Nice amenities and affordable for a travel nurse like me. Lots of things nearby.
Stayed 3 nights in Apr 2024
Response from Jim on 25 Apr 2024
Thank you for staying with us!We love our Travel Nurses.We hope to see you again

6/10 Okay

Michael Kent, Sendai

Business traveller
Liked: Staff & service
Ok if you just need a place to sleep for the night. Seems to be very popular with work crews so pool side looks like an outdoor bar a night. The area seems a bit unsafe, I wouldn't want to walk around too late at night.
Stayed 2 nights in Apr 2024
Response from Joseph on 24 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

wendy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jim on 29 Apr 2024
Thank you for staying with us! We hope to see you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff, easy check in. Well thought out and comfortable room with everything I need.
Stayed 1 night in Apr 2024
Response from Joseph on 23 Apr 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds and room. Excellent breakfast!
Stayed 1 night in Apr 2024
Response from Joseph on 23 Apr 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Beatriz

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk desk check-in was easy and the clerk at the front desk. I believe his name is Donnie was very friendly, courteous, respectful made it an easy check-in very fast and speedy. Thank you, Donnie.
Stayed 1 night in Mar 2024
Response from Jim on 1 Apr 2024
Thank you for staying with us!

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been here several times and have always had an enjoyable stay. The breakfast in the morning is always hot and ready to go on time! The staff is very super nice and polite. The grounds look great. I really like this property. Thank you for my enjoyable stay!
Stayed 5 nights in Mar 2024
Response from Jim on 1 Apr 2024
Thank you for staying with us!

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff was super helpful and professional Close to several breweries we visited. Quiet and good breakfast
Stayed 2 nights in Mar 2024
Response from jim on 24 Mar 2024
Thank you for staying with us

8/10 Good

Paige

Liked: Staff & service, amenities
The location is convenient, we have stayed here many years before. The property could use some maintenance, but the outside was clean and well-kept.
Stayed 2 nights in Mar 2024
Response from jim on 24 Mar 2024
Thank you for staying with us!

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from jim on 11 Apr 2024
Thank you for staying with us!

8/10 Good

Corina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in & out by friendly staff. Quiet & very clean. Complimentary breakfast is average. Overall an excellent stay.
Stayed 1 night in Mar 2024
Response from Jim on 17 Mar 2024
Thank you for staying with us!We hope to see you again!

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet.
Stayed 2 nights in Mar 2024
Response from Joseph on 12 Mar 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 Okay

Sheryl

Stayed 1 night in Feb 2024
Response from Joseph on 22 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and check in was super fast
Stayed 1 night in Feb 2024
Response from Joseph on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept property
Stayed 1 night in Feb 2024
Response from Joseph on 13 Feb 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Alondra

Travelled with partner
Amazing i definitely recommend
Stayed 1 night in Jan 2024
Response from Joseph on 30 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Bbbbbbb
Stayed 1 night in Jan 2024
Response from Joseph on 30 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Jose v

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from Joseph on 25 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

2/10 Terrible

Andrew

Stayed 1 night in Dec 2023
Response from Joseph on 16 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Britton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There is mold in the shower
Stayed 2 nights in Dec 2023
Response from Joseph on 9 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Raymundo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joseph on 9 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable!
This is my favorite place along the highway in Sonoma county. It's clean, comfortable, and priced right. Plus their staff are excellent. I always look forward to my stay.
Stayed 1 night in Dec 2023
Response from Joseph on 31 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joseph on 9 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joseph on 9 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 Okay

Janette

Liked: Cleanliness, amenities
The front desk person was unfriendly.
Stayed 1 night in Dec 2023
Response from Joseph on 26 Dec 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Jonathan

Stayed 1 night in Dec 2023
Response from Joseph on 16 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful and attentive when emailed. The comp breakfast was a nice finish.
Stayed 1 night in Dec 2023
Response from Joseph on 26 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

2/10 Terrible

Luis

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I got charged double on my stay. I only stayed one night and it shows an extra night. I will be disputing with my bank and Quality Inn.
Stayed 1 night in Dec 2023
Response from Julie Front Desk on 24 Dec 2023
A deposit is authorized on your stay for 100.00 but when you check out it gets released back to your financial institution. You should see this as a pending charge until your bank releases it back in 3-5 business days. Thank you for staying with us. Quality Inn Petaluma

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joseph on 26 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 Okay

Irvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Joseph on 21 Dec 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joseph on 19 Dec 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Joseph on 12 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy park, clean room. This place is fabulous!
Stayed 1 night in Dec 2023
Response from Joseph on 12 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Will do in a pinch.
The man who was at the reservation desk wasn’t pleasant, but he did his job. I often wish people would smile and make you feel welcomed. The place is not bad for the price point. The place wasn’t bad, it was clean, and the bed and pillows were comfortable. I used the gym, which was a room converted into a simple work out room. I could not use the pool or hot tub because it was cold outside. The breakfast was average, but a welcoming lady manages it, and the food was not bad.
Stayed 1 night in Dec 2023
Response from Joseph on 12 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Randal, Newhall

Stayed 1 night in Dec 2023
Response from Joseph on 9 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Front Desk was very professional. Cleanliness needs some improvement
Stayed 1 night in Dec 2023
Response from Joseph on 12 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for a great hotel.
Always a great stay here!! Safe clean hotel.
Stayed 1 night in Dec 2023
Response from Joseph on 12 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

April

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish the Wifi in the room was working!
Stayed 1 night in Dec 2023
Response from Joseph on 12 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Amenities
Great place.
Stayed 1 night in Dec 2023
Response from Joseph on 12 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

Amelia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk did a good job signing me in.room is nice easy access I like that.enjoyed the stay. Recommend.
Stayed 1 night in Dec 2023
Response from Joseph on 8 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

MELVYN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joseph on 8 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean friendly place great staff
Stayed 1 night in Dec 2023
Response from Joseph on 6 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joseph on 5 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Leticia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joseph on 5 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

4/10 Poor

Cherie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have stayed at this property so many times throughout the years this is the first time I've had such a bad experience upon arrival we were told that our room it's not available two Queens with a jacuzzi we receive one King standard room with a shower gentleman said they were sold out on the one I purchased so we can take this one I need to take this one and they will change it in the morning it never got changed I was also told that even though I purchased that room it was not guarantee it was guaranteed first come first serve that makes no sense why would I purchase when you will not get it I had to change room myself 3:30 in the afternoon the lady on staff was very helpful to get the wrong room change also I was advice on check in that I would be refunded for the problem on Friday that never happened
Stayed 2 nights in Nov 2023
Response from Joseph on 28 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I have shared your experience with management and they will be reaching out to you soon.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.