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"We had a fantastic experience at the Copthorne Merry Hill. Our room was very comfortable with a waterside view and I was delighted to find the en-suite had a bath. The room had Tea and coffee making facilities + biscuits and a fridge containing water and 2 little bars of chocolate; delightful. The staff were really kind, efficient and helpful. Breakfast (buffet style hot and continental) was delicious with continual restocking by staff. We sat outside to eat this morning. We ate in the restaurant one evening and the food was beautifully cooked and presented."

"The hotel is amazing, decor is lovely and very clean. The staff are super helpful and friendly. The rooms are great"

"Staff make you feel welcome are very chatty and will do anything for you. See deer, rabbits etc from room hotel in its own grounds so nice and peaceful. Breakfast is excellent "

"It was a nice room,couldn’t get hold of anyone,couldn’t get in before 3.30 unless paid 25.00"

"Shame the lift broke down and wasn't fixed during our stay, drinks very expensive in the bar"

"We had the Elgar suite which was large with a huge bed tub chairs tv complimentary drinks. The bathroom had a bath with shower over. Check in very quick .Staff very friendly . The buffet breakfast was lovely with big choice. The cooked breakfast was extremely good. We stayed two nights and really pleased with room and service we will visit again."

"Friendly staff, very clean room and a quiet place to stay. Food was ok but the wait was too long. "

"Brilliant central location, great rooms, pleasant and helpful staff, plenty of parking available on site. "

"Was good for the price "