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"The rooms has terrible air flow and ventilation and the aircon does not cool down below 20c. My wife and child were sweating and we had to talk sternly with hotel staff to get a small table fan which didn't help. Anyone who is a bit claustrophobic or expecting nice airflow and a cold room will be disappointed. Eventually we had to open our courtyard door to cope up. Paying 500+ dollars for a single night and having such a poor experience is not right. The manager and staff were polite though and they provided a form of compensation but our weekend getaway was ruined for sure. - Reception staff kept directing us to different restaurants with simple requests to heat up some pizza. we had to wait long time to get a simple request done. - Concierge desk is practically unmanned. - Plenty of things for kids to do and the resort itself is beautiful."