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Reviews of Royal Thai Pavilion Jomtien Boutique Resort

4 out of 5
Royal Thai Pavilion Jomtien Boutique Resort
246/91 Moo 12, Jomtien Beach Road, Nongprue, Pattaya, Chonburi

Reviews

6.6
Rating 10 - Excellent. 14 out of 94 reviews" "
Rating 8 - Good. 32 out of 94 reviews" "
Rating 6 - Okay. 24 out of 94 reviews" "
Rating 4 - Poor. 11 out of 94 reviews" "
Rating 2 - Terrible. 13 out of 94 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

8.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brady, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very pleasant and pleasing. They are helpful with anything you need. I would stay here again. Pass on the breakfast.
Response from Royal Thai Staff on 14 Feb 2024
Thanks you.

10/10 Excellent

Brady, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Royal Thai Staff on 14 Feb 2024
Thanks you.

10/10 Excellent

Sansani

Stayed 2 nights in Jan 2024

2/10 Terrible

Didier, Singapore

Stayed 3 nights in Mar 2023

10/10 Excellent

MUELLER JEAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet with balcony. Staff very kin and room very clean. Public transportation front of hotel for only 10 bth.

2/10 Terrible

Supawadee, Las Vegas

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The stuff treats my mom like homeless
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020

4/10 Poor

Martin, Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Clean and tidy bud beds extremely uncomfortable
the staff recommended i did not have breakfast at the hotel so i can't comment about it...it's really just a place to sleep that is on the beach and has all the public transport available...but the staff were great..just so uncomfortable and the shower constantly wet the bathroom floor
Stayed 11 nights in Feb 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from reservation staff on 30 Jan 2018
Dear Valued Guest, Thank you for your comments. We apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. So we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, The management team Royal Thai Pavilion Team

4/10 Poor

Jutaphan

Disliked: Property conditions & facilities, room comfort
Breakfast not good. Low quallity!!!
Stayed 1 night in Dec 2017
Response from reservation staff on 30 Jan 2018
Dear Valued Guest, Thank you for your comments. We apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. So we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, The management team Royal Heritage Pavilion Royal Thai Pavilion Team

2/10 Terrible

Brad , Darwin .

Liked: Cleanliness, staff & service
Not good
Paid over $330 a night for 5 nights, $1700+. Wotif web site stated breakfast included, checking in I was told no breakfast. Strike 1. Hotel would not supply more than 1 key card per room, even though multiple people staying in the room. Strike 2. On the last day returned to the hotel around 4.30pm , only to be told we had to change rooms because maintenance men had been in the apartment ripping up floor tiles in the middle of the kitchen . When we left the apartmen that mornig there was no stand out problem with the floorig. On the last night of our holiday the last thing we wanted to do was pack up & move 2 adults ,2 teenage daughters & 1 2 year old grandson. Big strike 3. NEVER AGAIN

6/10 Okay

Albert, Hong Kong

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Upcoming great boutique hotel in Jomtien Beach
This facility has all the essential facilities to become a fantastic boutique hotel in Jomtien Beach. It has 2 outdoor pools and the guest rooms on the Ground Floor have balconies which are connected to the pools, i.e. you can be in the water in 0-2 seconds. The rooms are spacious, I had a car rental and the hotel has a very big well lit underground car park and the restaurant in the hotel lobby serves tasty local and western dishes at a very reasonable price. However, the "soft" side from Front Desk staff, to Housekeeping to the Waiter and Waitress at the restaurant leaves a lot to be desired but with the right training and development I have no doubt this hotel will become one of the better, if not the best, boutique hotel in Jomtiem Beach in no time. As it now stands, the hotel is a great value for money but if you want to be totally pampered, I'm afraid its not quite there yet.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rebooking for next time
I would recommend this hotel to anyone. I will stay again for my yearly trip to visit my friend in Jomtien Beach

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard beds!
Hard beds but otherwise nice hotel. Breakfast could be made better suited for Western tourists rather than geared towards Chinese guests.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Pricey for the experience
Disappointing. The bed clothes are man made fibre and do not allow for sweating. Horrible. Noisy telephone on corridor for maids rang regularly from 8 to 5. So destroyed all chance of rest. Have they not heard of pagers or radios ? Breakfast poor for westerners. Good for far eastern people. I did feel that the staff did not know how to run a hotel. Most sitting around chatting sound their hair.

4/10 Poor

ramacat, bangkok

Disliked: Property conditions & facilities
Maybe opened too early?
The room size and outfit of the rooms are 3+ star quality. And they have nice pools. On that basis, 3-4 stars would be warranted. But there are many issues you would not usually see in a quality 3 star hotel. Food is what you would expect for Chinese discount tour groups (and that seems to be their target market). No room service to speak of. Bath tub shower curtains were too short, and water always leaked into the room. Internet was chaotic, at best, and somedays i went through several id pass codes. The pool had nice recliners, that one Thai guest noted were only for people with "iron bottoms". They were designed for cushions, but none were available. I could go on and on, but lots of little things that you'd expect in a 2-3 star hotel were present. If they clean those up, it will be a good 3-4 star location.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
villas are not worth it
booked a villa and paid much more than a deluxe room, but it was smaller and not as nice. too many windows which is nice during the day, but in the morning it does not have blackout shades so couldnt sleep in. the buffet breakfast was terrible. old and cold, even their soup.

8/10 Good

Roy J, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice resort but terrible breakfast
beautiful resort. right across the street from beach. first floor rooms (101 to 105) has direct pool access. do not get villas. i paid extra but got smaller rooms and less amenities so we changed after 1 night. the breakfast was terrible. everything was cold even the coffee or day old items like all there baked goods. front staff was very kind and helpful. only 200bht to Pattaya

2/10 Terrible

Eric, KL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seaview
Expedia CHEATS.. What u advertise and sell online is not what we get upon check in..

4/10 Poor

Globetotter, Bangkok

Disliked: Staff & service, property conditions & facilities, room comfort
Don't waste time and money here
All in all a disappointing experience and bad value for money. In a country where you can find amazing hotel deals look for a better option.

8/10 Good

Ong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel shines
A brand new hotel and everything works well. We booked a seaview room and the room is big especially the bathroom. The buffet breakfast is pretty varied and the car park, though still not partially completed, is spacious. Overall will recommend to those who wants a quiet place to stay in Jomtien. The bell boys are most wonderful and friendly!!!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Ok room, bad overall. Would not recommend.
The pool was out of order, they were rebuilding it. There was no information about this and we still had to pay full price. There was also a big construction area just next to the hotel making a lot of annoying noises. The reception staff fooled us and said we had to pay for an extra bed when we already had done it and their english was not good enough for them to understand us when we tried to explain that we already had paid for it.

2/10 Terrible

NG, malaysia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
alots of mosquito! poor communication
the first day we check in in the late afternoon. nice lobby but very stuffy, we been telling the reception "very stuffy..why very hot??" (no air-cond, but 1 stand fan) they dun even understand and keep smiling. keep making mistake on our breakfast voucher, and charges of the hotel and deposits... took us more then 20mins to check-in. they charging us RM100 for additional bed which we felt bit pricy compare where we paying in Bangkok is only RM50. our friends were staying at the pool access are complaining alots of mosquito to the reception and they asking us to buy "Mosquito spray" which they selling at reception!? hahaaa.....really joking!? they not even provide a mosquito repellent for each room. even we stay at level 5 but still facing the same mosquito problem. 4 star hotel do not have multi socket adaptor and they do not have spare to lend it for guests.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a weekend getaway
ComfortAble relaxing with lots of food joints near the hotel

4/10 Poor

honey, bkk thailand

Disliked: Cleanliness, property conditions & facilities, room comfort
Not really a seaview
The hotel needs to be renovated as soon as possible. Ants are found in the hotel room while the water was leaking from the bathtub. Breakfast is not that bad and all hotel staffs are friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Staff is excellent
The staff is wonderful. Very nice, friendly and helpful. I was not happy about the construction going on that inhibited us from using the pool. There was construction dust floating on you and in the pool. It was useless. Also, there are tiles missing from the inside of the pool and there was mold on the interior wall of the pool.

10/10 Excellent

chrispty

Liked: Cleanliness, staff & service, room comfort
best price and valuable
Polite service, free parking Not rush. Hving breakfast looking atvthe beach. 7-11 in 3 mins walk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

sandy, Melbourne VIC, Australia

Liked: Cleanliness
not that impressive
Bed very uncomfortable, they were working behind the hotel making it impossible to use the pool the noise was unbearable. If you have a guest for the evening you had to pay extra 1000 baht Staff did not speak english well

8/10 Good

Nadya, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for family
The hotel is quite cosy and nice. Breakfast is good and there are many different options such as English, Thai, American meals. I didn't like the fact there is a new building construction opposite the hotel and it is nosy during the day. I had to change my room in order not to hear 100 % of construction works (((((( (09 - 16 Feb 2013)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
We had 5 very nice days at the hotel. Very clean, friendly staff - and close to the beach. Breakfast nice and a good combination of European and Thai... Drawbacks; the launguage skills of the staff was poor, but always smiling ! The surroundings were not so nice as there was a buildng plot just 100 meters away where they we hammering fundament into the ground - but this will dissappear shortly we believe.We can for sure recommend the hotel to others - best Pauline & Poul Erik

2/10 Terrible

Joseph

Disliked: Staff & service, room comfort
It was by far the worst experience I have ever had. There was construction going on from 8am to 7pm beside the hotel, as extention to the hotel I guess, there is no way that you can sleep, I told the reception, I can’t sleep, they said nothing we can do. 2. The sea view side is not sea view, you can hardly see the see 3. The food is just bad, I don’t know who wrote the good reviews about this hotel. 4. Reception don’t speak English at all.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sea view
My 2nd this year. Quite area with a family friendly Night market nearby. Clean and good value for money. Enjoy top floor room with sea view, nice balcony and clean rooms. Very service minded staff. 10 bath bus 20-25 minutes to Central Pattaya.
Stayed 5 nights in Jun 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

4/10 Poor

Jirawan

Travelled with family
Disliked: Room comfort
เรื่องห้องพักโอเค แต่เรื่องห้องอาหารไม่ดี
ข้อดี 1) ที่พักติดหาด 2) ห้องพักมีอุปกรณ์ให้ครบ มินิบาร์ อ่าง น้ำอุ่น ข้อเสีย 1)เช็คอินจะเข้าพัก ประตูใช้คีย์การ์ดเปิดไม่ได้ รอประมาณ 45 นาที เปลี่ยนห้องให้ พอเปลี่ยนห้อง ปรากฎห้องที่เปลี่ยน แอร์ดังมากกกก เลยได้ย้ายห้องอีกรอบ กินเวลาไป ร่วม 1 ชั่วโมง ไม่ต้องพักกันเลย 2) ห้องอาหาร โต๊ะเต็ม และไม่มีการเครียจานออกจากโต๊ะ ใครรีบ ให้เครียเอง ไม่มีพนักงานคอยซัพพอร์ท 3) จานหมด ยืนรอพักใหญ่กว่าจะเอาออกมาให้ 4) อาหารหมดไว 5) ที่จอดรถน้อย คับแคบ
Stayed 1 night in Jul 2020
Response from nick on 7 Aug 2020
ขอบคุณสำหรับคำแนะนำ ทางเราน้อมรับเพื่อการปรับปรุงครับ

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの感じがよかった！
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

AW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ห้องพักกว้างดีอยู่ได้ปกติ มีเตาไมโครเวฟ+อ้างล้างเล็กๆ อาหารเช้าหลากหลายแต่คุณภาพธรรมดา รสชาดพอใช้ ทำเลติดหาดสาธารณะด้านหน้าจอดเรือประมงเล็กหลายลำ เข้ามีสัตว์ทะเลสดๆ จากเรือและมีร้านรับปรุงเสร็จสรรพ ได้บรรยากาศไปอีกแบบ เวลาเช็คเอาท์ตรวจเช็คละเอียดมากคงเพราะปกติรับทัวร์ต่างชาติด้วยแยกพักอีกตึกนึง ก็ไม่ได้รบกวนอะไร
Stayed 1 night in Mar 2019

8/10 Good

Anni, Denmark

Liked: Staff & service, room comfort
Godt hotel tæt på stranden, dejlige værelser.
ligger lidt langt ude i Jomtien, manglende madrasser på liggestole, derfor ikke egnet for slanke mennesker. Stor morgenflaskerne buffet, men primært for asiatiske gæster. Vandflaskerne stuepigerne lægger på køl, er til betaling, hvilket du først gøres opmærksom på ved udcheck, derfor i princippet ikke gratis vand på dette hotel, bondefangeri. Tlf. morgenvækning fungerer ikke, stol kun på dig selv.
Stayed 9 nights in Apr 2018
Response from Reservation on 15 May 2018
Dear Valued Guest, Thank you for your comments. We apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. So we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, The management team Royal Heritage Pavilion Royal Thai Pavilion Team

4/10 Poor

Soren K.

Liked: Cleanliness
Disliked: Property conditions & facilities
I am not impressed!
Room was clean and reception friendly, BUT: Breakfast was not impressive (bread and cookies were vast but not fresh, marmelade was pure "chemistry"). Fittness was terible, 5 out of 5 devises vere broken/malfunctioning, and nobody was able to repair them. No chair in the room, despite a chair being shown on the picture at the reservation.
Stayed 4 nights in Jan 2018
Response from reservation staff on 30 Jan 2018
Dear Valued guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team Royal Thai Pavilion Team

8/10 Good

Patrathip

Liked: Staff & service, room comfort
พนักงานดี แต่ต้องปรับปรุงห้องนำ้
พนักงานดีมากค่ะ ยิ้มแย้มตลอดเวลา ประทับใจมาก ความสะอาดทั่วไปของโรงแรมอยู่ในระดับดี แต่ความสะอาดในห้องอาจต้องปรับปรุงหน่อย ยังมีฝุ่นและเศษขยะหลงเหลือตอนเช็คอินอยู่มาก รวมถึงถ้าสภาพห้องนำ้ดีจะชอบมากกว่านี้ค่ะ
Stayed 1 night in May 2017

2/10 Terrible

Supaporn, SM

Disliked: Staff & service, property conditions & facilities, room comfort
ไม่สะดวก แบะไม่ได้รัยความสบาย
เตียงเล็ก ห้องอาหารไม่มี ที่จอดรถแย่มาก ความพร้อมของพนักงาน

6/10 Okay

Yihui

8/10 Good

Nong, AN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ห้องพักสะอาดสะดวกสบาย รบกวนเรื่องห้องน้ำบริเวณล๊อบบี้ชั้นหนึ่งน่าจะมีสบู่ล้างมือให้บริการและกระดาษเช็ดมือหรือผ้าเช็ดและน่าจะมีกลิ่นหอมของพวกอโรม่าจะช่วยให้บรรยากาศในโรงแรมและห้องน้ำดีมากขึ้นคะ

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mina två nätter i sviten var fantastiska. Mycket stort och lyxigt. Dusch med balkong t.ex. :D Stor Jacuzzi för två. Välförsedd minibar. Enda nackdelen är att det är lite glest mellan bussarna där men det brukar ordna sig.

6/10 Okay

anupong

Liked: Cleanliness, staff & service, room comfort
เงียบสงบดี,ห้องพักก็โอเค,พนักงานต้อนรับดี

8/10 Good

Aleksei

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Napaporn

Liked: Cleanliness, property conditions & facilities
ห้องน้ำไม่ดีเลย เป็นอ่างอาบน้ำและฝักบัวติดผนังยื่นมาแค่ไม่ถึงครึ่งฟุต ทำให้สายน้ำกระจายบานออกไปทุกทิศทางออกนอกอ่างอาบน้ำด้วย จนห้องน้ำแฉะไปหมดทั้งห้องรวมไปถึงส่วนแห้งด้วย จะอาบน้ำให้เด็กก็ไม่ได้ เพราะทุ้งสูงไป และน้ำแรงเป็นเส้นกระจายวงกว้าง พนง ที่ฟร้อนบางคนหน้าตาไม่รับแขกเลย ถามอะไรก็มองหน้านิ่งๆแล้วยืนคุยโทรศัพท์ไปด้วย สรุปคือฟังเราอยู่ หรือจะคุยโทรศัพท์