Paseo Herencia Shopping Mall

Nice quiet neighborhood close to everything. Isabelle was very helpful and welcoming. Would definitely stay there again.

Overall, we had a very enjoyable stay and were impressed with how well maintained and clean the property was. The resort itself was beautiful, the views were lovely, and the beach was fantastic. Most of the staff we encountered were friendly, welcoming, and a pleasure to deal with. There are a few areas where I feel the guest experience could be enhanced. At times, I felt the front desk could have been a little more welcoming and proactive when communicating with guests or assisting with requests. A bit more enthusiasm and attention to guest needs would have made an already pleasant experience even better. That said, the majority of the staff throughout the resort were wonderful and provided excellent service. We also found that some of the dining experiences, particularly the Italian restaurant, did not quite meet our expectations in terms of quality and value for the price. There is certainly an opportunity to improve the overall dining experience. Our room was cleaned well, although we felt that housekeeping could have visited a little more frequently, as some amenities were occasionally not replenished as needed. One of the main issues we experienced was the noise from the air conditioning unit. It was quite loud when operating and made it difficult to sleep at times. In speaking with a few other couples, we learned that they had experienced similar issues, so this may be something worth looking into. Despite these minor concerns, we truly enjoyed our stay .