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Reviews of Ibis Styles Paris Charles de Gaulle Airport

3 out of 5
Ibis Styles Paris Charles de Gaulle Airport
Roissypole 1 Bis Rue de la Haye, Cs 20009, Tremblay-en-France

Reviews

8.4

Very good

Rating 10 - Excellent. 830 out of 1713 reviews" "
Rating 8 - Good. 542 out of 1713 reviews" "
Rating 6 - Okay. 197 out of 1713 reviews" "
Rating 4 - Poor. 82 out of 1713 reviews" "
Rating 2 - Terrible. 62 out of 1713 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sayedah

Liked: Staff & service
Disliked: Property conditions & facilities
First, the staff was great. Had I know how bare bones and depressing my room at Ibis Styles Hotel at Paris Charles de Gaulle Airport was going to be, I would have gone anywhere else. I was expecting a simple hotel room. What I found was a room with half a window, a very soft bed, pillows so thin and plastic feeling they might as well noted have existed, and a lack of style that made the room feel like a weigh station to prison! The furniture in the room makes Ikea furniture seem luxurious. Slapping a coat of paint and making the hotel look modern does not counter a truly horrible, depressing, uncomfortable stay. What a way to end my holiday!
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Liked: Staff & service, property conditions & facilities
This was a good hotel with a nice restaurant for dinner and a good free breakfast The room was good The beds were comfortable but need to upgrade the pillows
Stayed 1 night in Apr 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very basic hotel, but can't beat the convenience to CDG T3. 5 min walk from the terminal. Rooms were clean, but with soap as the only amenity. Breakfast was typical hotel continental. No issues. Would stay again if I was flying out of T3.
Stayed 1 night in Apr 2024

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service
Easy access to CDG Airport
Stayed 1 night in Apr 2024
Response from ibis Styles Paris CDG Airport on 30 Apr 2024
Dear Laura,Thank you for your feedback regarding your stay at ibis Styles Paris CDG Airport.We're delighted to hear that you had a good experience during your stay with us.If you have any further comments or if there's anything specific that made your stay enjoyable, please don't hesitate to let us know.We look forward to welcoming you back in the future!Best regards,The ibis Styles Paris CDG Airport team

8/10 Good

Helga, Rochester

Liked: Staff & service, amenities, property conditions & facilities
Nice place to stay close to airport
Stayed 2 nights in Mar 2024
Response from ibis Styles Paris CDG Airport on 30 Apr 2024
Dear Helga,Thank you for taking the time to share your feedback about your recent stay at ibis Styles Paris CDG Airport.We are delighted to receive your rating.We are glad that you spent a pleasant time with us and hope to have the pleasure of welcoming you again on future trips.Sincerely,The ibis Styles Paris CDG Airport team.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access. Clean. Friendly. Perfect place for an overnight stay with easy access to the airport.
Stayed 1 night in Apr 2024
Response from ibis Styles Paris CDG Airport on 16 Apr 2024
Dear Daniel,Thank you for taking the time to share your feedback about your recent stay at ibis Styles Paris CDG Airport.We are delighted to receive your rating.We are glad that you spent a pleasant time with us and hope to have the pleasure of welcoming you again on future trips.Sincerely,The ibis Styles Paris CDG Airport team.

6/10 Okay

Nevan, SURREY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location to the airport, extremely convenient. Rooms were great, included breakfast was perfect. The only negative is that there is no air conditioning or even a fan in the room. Windows don’t open, so very stuffy. Apparently the hotel turns climate control on in summer, but not fall/winter/spring. Made for an uncomfortable couple of nights.
Stayed 2 nights in Mar 2024
Response from ibis Styles Paris CDG Airport on 16 Apr 2024
Dear Nevan,Thank you for sharing your experience at ibis Styles Paris CDG Airport.We're thrilled to hear that you found our location to the airport to be convenient and that you enjoyed our breakfast service.However, we apologize for any discomfort caused by the lack of cool air.Your feedback is invaluable, and we'll certainly take it into consideration for future improvements.We appreciate your understanding and hope to welcome you back for a more comfortable experience in the future.Warm regards,The ibis Styles Paris CDG Airport team

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Howard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from ibis Styles Paris CDG Airport on 30 Apr 2024
Dear Howard,Thank you for taking the time to share your experience at ibis Styles Paris CDG Airport.We are happy to receive your comments.Your satisfaction is our priority, and we are delighted to have met your expectations.We hope to see you again very soon.Thank you for your trust.Sincerely,The ibis Styles Paris CDG Airport team.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good for getting to and from CDG but there is nothing there other than that. Bed was comfortable and wifi worked well. The breakfast options were many. Good for what it is -- a place to sleep during a connection wait before or after a flight. One oddity, there are no facial tissues in the room -- don't think I've seen that before.
Stayed 1 night in Mar 2024
Response from ibis Styles Paris CDG Airport on 16 Apr 2024
Dear James,Thank you for sharing your experience at ibis Styles Paris CDG Airport.We are delighted that our location has suited you.However, we are sorry that the service did not meet your expectations.Our hotel meets the standards of a 3 star hotel, so our rooms do not have all these facilities, your suggestions are still appreciated.We hope to have the opportunity to welcome you again.Sincerely,The ibis Styles Paris CDG Airport team.

10/10 Excellent

VERONICA

Stayed 1 night in Mar 2024

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Ratna

Travelled with family
Disliked: Amenities, property conditions & facilities
They had no air conditioning. Staff said that whole hotel lost air conditioning!!!!!! No answer when it would come back. Did not have for the whole stay. Cramped up rooms. Very limited basic aminities. Decided not to come back to this hotel or this group.
Stayed 1 night in Mar 2024
Response from ibis Styles Paris CDG Airport on 25 Mar 2024
Dear Ratna,Thank you for sharing your experience at ibis Styles Paris CDG Airport.We are deeply sorry to hear that your experience did not meet your expectations, please allow us to express our most sincere apologies.This is certainly not the experience we aim to provide to our guests, and we understand how uncomfortable it must have been.However, we do not yet have the possibility to switch to summer mode.These periods are defined according to climatic conditions and meet the standards of energy sobriety. It is not possible to switch from one period to another.Although, your satisfaction is important to us, and we regret that we did not meet your expectations on this occasion. We appreciate your understanding and hope to have the opportunity to welcome you back in the futureSincerely,The ibis Styles Paris CDG Airport team

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient hotel by CDG the airport, clean and safe. Excellent breakfast. Easy walking access from RER terminal 1 station and CDGVal train shuttle. I have stayed there several times and will do again in the future. Thank you!
Stayed 1 night in Mar 2024

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service
Convenient, wanted more food options without reservations.
Stayed 1 night in Mar 2024
Response from ibis Styles Paris CDG Airport on 19 Mar 2024
Dear Jason,Thank you for sharing your experience at ibis Styles Paris CDG Airport.We appreciate your feedback regarding the food options at our hotel. We strive to provide a variety of dining options to accommodate our guests' preferences and needs. Your comment will be taken into consideration as we continue to improve our services.We hope to welcome you back again soon.Best regards,The ibis Styles Paris CDG Airport team

10/10 Excellent

Frank, Dallas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Would definitely stay here again
Stayed 1 night in Mar 2024
Response from ibis Styles Paris CDG Airport on 3 Apr 2024
Dear Frank,Thank you for taking the time to share your feedback about your recent stay at ibis Styles Paris CDG Airport.We are delighted to receive your rating.We are glad to hear that you spent a pleasant time with us and hope to have the pleasure of welcoming you again on future trips.Sincerely,The ibis Styles Paris CDG Airport team.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here the night before an early flight from CDG. The tram to the airport was literally outside the front door. The front desk staff was so nice and welcoming. The room and bathroom were very "space"ious. I loved the whole space theme of the hotel. I would stay here again an a nanosecond!
Stayed 1 night in Mar 2024
Response from ibis Styles Paris CDG Airport on 19 Mar 2024
Dear Andrea,Thank you for taking the time to share your feedback about your recent stay at ibis Styles Paris CDG Airport.We are delighted to receive your rating.Also, we are glad that you spent a pleasant time with us and hope to have the pleasure of welcoming you again on future trips.Sincerely,The ibis Styles Paris CDG Airport team.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

George

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are extremely small. The restaurant is terrible. I ordered beef and got a big piece of fat.
Stayed 1 night in Feb 2024
Response from ibis Styles Paris CDG Airport on 11 Mar 2024
Dear George,Thank you for sharing your experience at ibis Styles Paris CDG Airport.We are deeply sorry to hear that your experience did not meet your expectations.Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence.It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The ibis Styles Paris CDG Airport team.

6/10 Okay

Kristine

Travelled with partner
Liked: Staff & service
Quick shuttle to the airport and a staff that spoke English was quite helpful.
Stayed 1 night in Mar 2024
Response from ibis Styles Paris CDG Airport on 11 Mar 2024
Dear Kristine,Thank you for sharing your experience at ibis Styles Paris CDG Airport.We are delighted to hear that you spent a pleasant time with us.If you have any specific suggestions or comments on how we could improve your experience in the future, please let us know.We hope to see you again very soon.Sincerely,The ibis Styles Paris CDG Airport team.

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get to the airport by 6am Breakfast available at 5:30am.
Stayed 1 night in Feb 2024

6/10 Okay

Terrence Jay

Travelled with partner
Liked: Cleanliness, staff & service
This is a functional choice for someone with an early flight, or short time between flights. Its location is convenient, but it's largely "do it yourselves". Small rooms and little charm. Pricing is reasonable for the airport area.
Stayed 1 night in Nov 2023
Response from ibis Styles Paris CDG Airport on 29 Feb 2024
Dear Terrence,Thank you for sharing your experience at ibis Styles Paris CDG Airport.We're glad to hear that you found our hotel to be a convenient choice.Your comments regarding our pricing and location are appreciated. If there's anything specific we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back in the future.Best regards,The ibis Styles Paris CDG Airport team

10/10 Excellent

FREDERIC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent and early noon check in was a bonus. We had to stay over for a night so took the opportunity to visit the city during the afternoon and early evening. RER is right there
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally across a short path to Terminal 3 and the tram that quickly connects to the other 2 terminals. Hotel is modern, with “outer space” decor and spotlessly clean rooms. Buffet breakfast starts at 5:30 AM and is satisfying, though crowded by 6:30. Be aware that there are multiple Ibis Styles hotels in the airport’s vicinity. This one, Ibis Styles Roisseypole, is the closest. Other guests trying to check in were turned away because they’d inadvertently booked at another Ibis Styles, requiring shuttles and/or taxis to reach them.
Stayed 1 night in Feb 2024

6/10 Okay

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking-in process was efficient. They gave me a disabled bedroom without asking for it - fine by me. I founded the bed quite low considering that it was a disabled bedroom. The only thing bad was the TV, it was working working for only few channels.. Overall, very convenient and easy access to the terminals of the airport.
Stayed 1 night in Feb 2024
Response from ibis Styles Paris CDG Airport on 20 Feb 2024
Dear Alice,Thank you for sharing your experience at ibis Styles Paris CDG Airport.We're pleased to hear that you found the check-in process efficient.However, we apologize for any inconvenience caused by the low bed height and the limited TV channels. We hope to have the opportunity to welcome you back in the future for another pleasant stay.Best regards,The ibis Styles Paris CDG Airport team

6/10 Okay

Dan

Travelled with family
Liked: Cleanliness, amenities
Outside looks and breakfast buffet very nice
Stayed 1 night in Feb 2024
Response from ibis Styles Paris CDG Airport on 20 Feb 2024
Dear DanThank you for sharing your experience at ibis Styles Paris CDG Airport.We're glad to hear that you enjoyed our breakfast service.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,The ibis Styles Paris CDG Airport team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
only problem is we could not get the AC to come on
Stayed 2 nights in Jan 2024

6/10 Okay

Manuel FILLON

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people
Really good hotel and very nice people. I could not easily find the hotel. They should say it’s outside the door in Terminal 3 to make it easier to find.
Stayed 2 nights in Jan 2024

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Carol H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just as we expected
Everything was clean. There was only one smaller towel and the towels are thin. There is just about enough room for two people. Given the convenience of the location and the tolerable price and good breakfast, we were satisfied.
Stayed 1 night in Jan 2024

10/10 Excellent

megan

Stayed 1 night in Jan 2024

10/10 Excellent

Farid

Stayed 1 night in Jan 2024

10/10 Excellent

Emmanuel

Stayed 1 night in Jan 2024

8/10 Good

Alan Gomez

Liked: Cleanliness, staff & service
Stayed at this hotel recently. The proximity to CDG Val and complimentary breakfast were convenient. The room was clean, but it looked cheap and lacked sufficient lighting and amenities. It's worth considering if the price is competitive. Overall, an okay stay.
Stayed 1 night in Jan 2024
Response from ibis Styles Paris CDG Airport on 17 Jan 2024
Dear Alan,Thank you for sharing your experience at ibis Styles Paris CDG Airport.We appreciate your feedback and are pleased to hear that you found our location convenient.Your comments are valuable to us as we continuously strive to improve the quality of our services.We will review your feedback with our team to identify areas for enhancement.We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Thank you for choosing our hotel.Best regards,The ibis Styles Paris CDG Airport team

10/10 Excellent

Sergio

Stayed 1 night in Jan 2024

10/10 Excellent

Bernardo, Astoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Julia

Liked: Cleanliness, staff & service
Comfy crisp beds, good enough size rooms, nice enough staff, clean. Few English TV options, not very hot showers, food limited, area is pretty dull, but it's an airport hotel so that's expected. Seemed a bit high price.
Stayed 1 night in Jan 2024
Response from ibis Styles Paris CDG Airport on 15 Jan 2024
Dear Julia,Thank you for sharing your experience at ibis Styles Paris CDG Airport.We're pleased to hear that you found our rooms confortable and our staff welcoming.However, we are sorry to hear that value for money did not meet your expectations.Your feedback on the water temperature and TV options will be sent to our technical teams so that they can adjust these issues as soon as possible.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,The ibis Styles Paris CDG Airport team

10/10 Excellent

Farid

Stayed 1 night in Jan 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a night!
Perfect for place to stay for an early flight out or late arrival. On airport property and just steps to the train and airport shuttle station as well as bus terminal. Simple but clean rooms. Plentiful breakfast options.
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect hotel for one night before an early flight. The location and access are unbeatable. The staff is just amazing and welcoming. I am a loyal customer; almost twice a year and it is not my first review about this hotel. That said, this time was a big fail only because of the smell of the room: some home scent diffuser. UNBEARABLE. I was not able to sleep and it triggered a bad headache I still have after 24 hours. I could not open the window and I did not dare to complain. Also, the temperature set up for the night is too high!! The air is too dry!! Very disappointed and a bit worried for my future plans.
Stayed 1 night in Jan 2024
Response from ibis Styles Paris CDG Airport on 29 Jan 2024
Dear Valerie,Thank you for sharing your experience at ibis Styles Paris CDG Airport.We appreciate the trust you place in our hotel.However, we are truly sorry to hear about the discomfort caused by the scent diffuser in your room. Your feedback is important, and we apologize for the impact it had on your sleep and well-being. Additionally, we regret that the room temperature and air quality did not meet your expectations. Your satisfaction is our top priority, and we are committed to making your future stays more pleasant.We will review our procedures to ensure that future stays are more comfortable for our guests.We appreciate your understanding and look forward to the opportunity to welcome you back with an improved experience.Best regards,The ibis Styles Paris CDG Airport team

10/10 Excellent

Mourard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a ball or fantastic.
Stayed 6 nights in Dec 2023

4/10 Poor

TRAVIS

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Once again Expedia let us down. Reserved a suite in Paris CDG for my wife & I with our 2 children and the hotel didn't have our room. Thanks Expedia - happened for the past time.
Stayed 1 night in Jan 2024
Response from ibis Styles Paris CDG Airport on 29 Jan 2024
Dear Travis,Thank you for sharing your feedback.We sincerely apologize for the inconvenience you experienced with your reservation through Expedia and the subsequent issues with the room availability. This is certainly not the experience we aim to provide our guests.We understand the frustration that can arise from such situations, and we want to assure you that we take this matter seriously. We will communicate with Expedia to work towards preventing similar occurrences in the future.We appreciate your understanding, and we hope to have the opportunity to regain your trust in the future.Sincerely,The ibis Styles Paris CDG Airport team

6/10 Okay

Tom

Travelled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

kristina, Gig Harbor

Disliked: Cleanliness, staff & service, amenities
It advertised transportation to all parts of the airport but really just direct you to public transportation not a ride to your gate
Stayed 1 night in Jan 2024
Response from ibis Styles Paris CDG Airport on 23 Jan 2024
Dear Kristina,Thank you for sharing your experience at ibis Styles Paris CDG Airport.Our hotel is located in front of Roissypôle station which provides access to the RER B as well as the CDG Val shuttle which serves all airport terminals (Terminal 1, Parking PR, Terminal 3 (Roissypôle), Parking PX, Terminal 2).Best regards,The ibis Styles Paris CDG Airport team.

6/10 Okay

Laurie

Liked: Cleanliness, property conditions & facilities
I was extremely disappointed that your bar closed on New Year's Eve night before midnight. We were not able to purchase a celebratory glass of champagne to bring in the new year.
Stayed 1 night in Dec 2023
Response from ibis Styles Paris CDG Airport on 23 Jan 2024
Dear Laurie,Thank you for taking the time to share your feedback. We sincerely apologize for any disappointment you experienced regarding the closure of our bar on New Year's Eve. We understand that special occasions like this one require special arrangements, and we are sorry for not meeting your expectations in this regard.Your feedback is valuable to us, and we will use it to address and improve our services for future occasions. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Wishing you a happy New Year.Best regards,The ibis Styles Paris CDG Airport team.

4/10 Poor

Guangqing

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023