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Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 841 out of 2035 reviews
5 - Excellent 41%
Rating 4 - Good. 800 out of 2035 reviews
4 - Good 39%
Rating 3 - Okay. 252 out of 2035 reviews
3 - Okay 12%
Rating 2 - Poor. 84 out of 2035 reviews
2 - Poor 4%
Rating 1 - Terrible. 58 out of 2035 reviews
1 - Terrible 3%

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoy our stay, would come back again. Family friendly, Welcoming late-check-in (letting them know) Good breakfast, service The best thing is the Easy access to a shuttle and close to Disneyland. Downsize was the free beverage service to each because the bar opens at 6pm to 10pm which wasn’t convenient to us as we were in Disneyland all day till 10:00pm.
Stayed 2 nights in Aug 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service
Quite busy at reception only two members of staff on to help. They never knew anything about the free drinks offer from Expedia. Charged taxes when it was already in the price with Expedia. Went to the room we have been allocated it had not been cleaned . Nappies in bins rubbish around the room no hot water water. A massive concern considering we are in a pandemic! Spoke to reception they acknowledge they’ve given us a uncleared room and they did apologise however we had to move all our stuff into the new allocated rooms which was on the fourth floor and we’ve been given a first floor beginning. Very few staff to assist. On the plus side the barman was fantastic also with the restaurant staff. Breakfast was good also.
Stayed 1 night in Aug 2021

1/5 Terrible

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
When we arrived to the property the hotel was closed for renovations! Our reservation was moved to their partner hotel but that was not made clear in the correspondence with the property. I have never been more inconvenienced in my life!
Stayed 3 nights in Jul 2021

1/5 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

5/5 Excellent

Stayed 3 nights in Dec 2019