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Reviews of La Serena Villas, A Kirkwood Collection Hotel

4 out of 5
La Serena Villas, A Kirkwood Collection Hotel
339 S. Belardo St., Palm Springs, CA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 311 out of 358 reviews" "
Rating 8 - Good. 29 out of 358 reviews" "
Rating 6 - Okay. 6 out of 358 reviews" "
Rating 4 - Poor. 6 out of 358 reviews" "
Rating 2 - Terrible. 6 out of 358 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the private patio with outdoor bath!
Stayed 1 night in Apr 2024

8/10 Good

Dorian

Liked: Cleanliness, staff & service, amenities
It’s a beautiful property with a pretty good restaurant. Enjoyed the villa very much except for two things. The mattress was uncomfortably hard and the pillows were terrible. The television is too small and it didn’t work well. Hard time changing channels. The WiFi was terrible, absolutely didn’t work. Did not get a good nights sleep. Everything else was exceptional.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alexandra on 22 Apr 2024
Thank you!

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and nice villa. Prior Kirkland ownership reviews raved about the place, breakfast and the service and comparatively it seems less than before. Found the staff very friendly and helpful, some fixes needed in the units, sinks not draining, tv not working well, furnishings, while lovely could use a refresh.
Stayed 2 nights in Mar 2024

2/10 Terrible

Josh

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Feb 2024
Response from Front Desk on 22 Apr 2024
Thank you for the feedback. We are sorry to hear that your experience was only a 1/5 - we'd love the opportunity for you to stay with us again.

10/10 Excellent

Patrick

Stayed 1 night in Feb 2024
Response from Front Desk on 26 Mar 2024
Thank you for the 5/5!

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay, to begin with we liked the property & Palm Springs. Although a bit chilly, we went in mid January, it was bright and sunny every day and CLEAR-you can see for miles around. The property consists of 1 story 'bungalows' and 'cottages' from the 30's but completely reconstructed in 2016. The cottage we stayed in consisted of a large bedroom and a large bath area connected by a utility hallway and a cozy outside fire pit area. Good size for a couple, not for a family. Daily Housekeeping is included though we had to keep reminding them of the need for more than 1 facecloth/washcloth. The bed was very comfortable and the shower was modern. Daily delivery of a continental breakfast is a nice touch, a Keurig coffee maker (they also provided free fresh coffee at the on-site restaurant Azucar if you wish) and fresh bottled water is also a plus. A fridge is included but NO MICROWAVE made for some wasted leftovers from restaurants.Staff was quite friendly and cordial. After a few days there it felt a bit cramped so we would not spend a week there again. The room rate varied from $335 to $803 per night PLUS a daily $48 resort fee and avg $63/day taxes. Overall Price would have been $620 higher had it not been for our Expedia member pricing. The property is VERY convenient to downtown area so we were able to walk to every restaurant, museum/attraction there, you will need an Uber to the airport (10 min) and rent a car to go to Joshua Tree National Park or the PS Tramway as we did.
Stayed 7 nights in Jan 2024
Response from La Serena Villas on 3 Mar 2024
Thank you for the kind words! We are glad you enjoyed our Oasis and your experience in Palm Springs!

4/10 Poor

Dennis

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Roland E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from La Serena Villas on 3 Mar 2024
Thank you for the 5/5!

10/10 Excellent

Anthony

Exceptional in every aspect of our stay
Our visit exceeded all expectations. Staff, accommodations and all amenities were outstanding. Great location, and just a beautiful property. We enjoyed the onsite restaurant, spa and grounds. It doesn't get any better than this for downtown Palm Springs.
Stayed 3 nights in Dec 2023
Response from La Serena Villas on 26 Jan 2024
We are thrilled to hear you had such a great stay with us! Thank you, and look forward to your return!

10/10 Excellent

Frank, Newport Beach

Liked: Cleanliness, staff & service, property conditions & facilities
A great property managed very well in the desert!
Stayed 1 night in Dec 2023

10/10 Excellent

Nikki

Stayed 1 night in Dec 2023
Response from La Serena Villas on 26 Jan 2024
Thank you for the 10/10!

6/10 Okay

claudia

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room we stayed in had a problem with sewer and had to be moved to a lower accommodation due to horrible smell. There was no genuine attempt to compensate us for the inconvenience or bad experience. The place itself was quiet and cute but disappointing with their customer service.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dawn, Fort Worth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical!! Such a wonderful team, Alexandra our checkin hostess made the experience perfection! The villa was very comfortable abd beautifully appointed.
Stayed 1 night in Dec 2023
Response from La Serena Villas on 28 Dec 2023
Thank you kindly, we are excited to hear you had such a wonderful time! We look forward to your return.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from La Serena Villas on 28 Dec 2023
Thank you for the 5/5!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
anniversary stay at La Serena Villas
the hotel was quiet, romantic, and the little private walled courtyard with outdooor tub and fire pit was really nice. premium furniture, most comfortable bed! great linens, a really large shower. walking distance from the main street fir shopping and food. 4-10 minute drive from multiple beautiful hikes. office staff was very friendly!
Stayed 2 nights in Dec 2023
Response from La Serena Villas on 28 Dec 2023
Thank you, we're glad to hear you had a lovely time here at our Oasis.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexandra on 5 Dec 2023
Thank you for the 5/5!

8/10 Good

Nazli, Sudbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location but they need to provide slippers, better tasting Keurig cups, and more variety in the complimentary breakfast. They also need to fix the water pressure in the shower.
Stayed 1 night in Nov 2023
Response from Front Desk on 5 Dec 2023
Thank you greatly for the feedback!

10/10 Excellent

Steph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alexandra on 26 Nov 2023
Thank you for the 5/5! Look forward to your return!

8/10 Good

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alexandra on 26 Nov 2023
Thank you!

10/10 Excellent

kelli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pretty, friendly
Stayed 1 night in Nov 2023
Response from Alexandra on 26 Nov 2023
Thank you greatly Kelli, we are glad to hear you enjoyed our oasis.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Oct 2023
Response from Front Desk on 4 Nov 2023
Thank you Kevin, we're glad to hear that everything went great!

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Front Desk on 4 Nov 2023
Thank you Robert!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 4 Nov 2023
Thank you for the 10/10!

10/10 Excellent

Nikolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property. Staff and service went above and beyond. Will recommend this to everyone we know and can’t wait to go back!
Stayed 4 nights in Oct 2023
Response from Front Desk on 4 Nov 2023
Thank you greatly! We cannot wait to have you back at our Oasis here in Palm Springs!

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Adults only place
Stayed 2 nights in Oct 2023
Response from Front Desk on 4 Nov 2023
Thank you Philippe!

10/10 Excellent

Irene

Stayed 5 nights in Oct 2023
Response from Front Desk on 4 Nov 2023
Thank you kindly!

10/10 Excellent

Kacie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Front Desk on 4 Nov 2023
Thank you!

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay and plan to return.
Stayed 2 nights in Sep 2023
Response from Front Desk on 4 Nov 2023
Thank you! Looking froward to your return!

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities
I love how serene, beautiful, and private the villas are. It's one of my favorite places to stay when I need a place in PS.
Stayed 1 night in Sep 2023
Response from Front Desk on 16 Sept 2023
Thank you! We are delighted to hear, and look forward to your return!

10/10 Excellent

Zamir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s talk boutique hotels! I’ve stayed in many hotels and properties in Palm Springs over 20 years now and this place by far is the best. Provide peaceful and relaxing accommodations. The staff are great always and super friendly and courteous. The restaurant manager is so sweet and always making sure you’re have everything you need. The front deck ladies were awesome too and set up for my lady and I a romantic bubble bath with candles. This is my second time here and definitely will be back for more.
Stayed 1 night in Sep 2023
Response from Alexandra on 7 Sept 2023
Thank you so much Zamir for the kind words! We are delighted to hear you had a truly fantastic experience! Looking forward to welcoming you back soon!

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, quiet, private retreat with terrific food and cocktails. Just perfection at every turn. Staff is constantly checking if you need anything. Absolutely amazing! 10 out of 10 even in the dead heat of summer.
Stayed 1 night in Aug 2023
Response from Alexandra on 25 Aug 2023
Thank you much Sylvia! We look forward to welcoming you back soon!

10/10 Excellent

Scott

Stayed 1 night in Aug 2023
Response from Front Desk on 7 Sept 2023
Thank you for you're review, we look forward to welcoming you back!

8/10 Good

Omry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I came to this property to have a relaxing vacation. We really liked how private it was. I know that some villas are more private than others. We opted To get an upgraded room. We felt very comfortand enjoyed our stay. The property and stuff was very nice everything was very clean. Complimentary breakfast was very good and we enjoyed the restaurant at the pool.. The location was amazing, you couldn't ask for a better location 2 things that I didn't Like was we got our room pretty late. Which I believe we could have got it earlier. Because they had finished cleaning it sooner. And forgot to Call us which is not really the reason that I didn't like. But I didn't like that. They rushed us out at 11 The next day. We would have enjoyed a late checkout. Which every hotel offers an extra hour to complimentary and would have spent more money at the pool. The other thing I didn't like was when they bring you your breakfast in the morning that they just walk in to The villa. My wife was in the shower and I was getting dressed in the living room area. I would have expected the food to be left at the door or for someone to knock. But definitely overall a beautiful stay. And we would definitely come back again.
Stayed 1 night in Aug 2023
Response from Front Desk on 26 Aug 2023
Thank you Omry for your review! I am sorry to hear about the few hiccups, we look forward to making your next trip extra special!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alexandra on 26 Aug 2023
Thank you, we look forward to welcoming you back!

10/10 Excellent

Rochella

Stayed 2 nights in Jul 2023
Response from Alexandra on 25 Aug 2023
Thank you, we look forward to your return!

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on 27 Jul 2023
Thank you for staying with us, we appreciate the feedback and hope to see you in the future. :)

10/10 Excellent

Vratislav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 1 night in Jul 2023
Response from Front Desk on 27 Jul 2023
Thank you for staying with us, we appreciate the feedback and hope to see you in the future. :)

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel, excellent food and drinks and staff was great! Will definitely be coming back!
Stayed 1 night in Jun 2023
Response from Bri on 23 Jun 2023
We are pleased to hear you enjoyed your full experience at LSV! We hope to see you soon!

8/10 Good

Alana

Stayed 2 nights in Jun 2023
Response from Front Desk on 27 Jul 2023
Thank you for staying with us, we appreciate the feedback and hope to see you in the future. :)

10/10 Excellent

Gloria, Newport Coast

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quick weekend getaway with hubby for Father’s Day. We loved our premium Villa with spa/plunge pool. Quiet, safe, clean and very relaxing.
Stayed 2 nights in Jun 2023
Response from Bri on 23 Jun 2023
Thank you for choosing such a special day at La Serena Villas! We are pleased to know you enjoyed our spa Suite and overall stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Front Desk on 27 Jul 2023
Thank you for staying with us, we appreciate the feedback and hope to see you in the future. :)

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at La Serena. the room was big, nice. would definitely stay there again.
Stayed 1 night in Jun 2023
Response from Bri on 23 Jun 2023
It was nice having you Richard! Thank you for choosing La Serena Villas for your stay!

6/10 Okay

Jinyoung

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from JB on 6 Jun 2023
Thanks for the 10 star review. We appreciate it and look forward to welcoming you back again very soon.

10/10 Excellent

Liisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from JB on 15 May 2023
Thanks for the 5 star review. We appreciate it and look forward to welcoming you back again very soon.

10/10 Excellent

Camie Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, quiet, a great location, and the staff was amazing.
Stayed 4 nights in Apr 2023
Response from JB on 12 Apr 2023
Thanks for the 5 star review. We're so happy to hear you enjoyed your stay and we look forward to welcoming you back again very soon.

10/10 Excellent

David, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This small boutique hotel packs a big punch. The room 15 was excellent and well equipped. The bed comfy and the whole area, sitting room, garden terrace and hot tub felt very well designed and a lot for the money. The restaurant was excellent and the waiting staff were terrific and very helpful.overall we had a romantic and fun stay. I would recommend and stay again.
Stayed 2 nights in Mar 2023
Response from JB on 3 Apr 2023
Thank you so much for the wonderful review. We're so happy to hear you enjoyed your stay and were pleasantly surprised. We look forward to welcoming you back again very soon.

10/10 Excellent

DeFranco

Travelled with partner
Amazing hotel
Stayed 4 nights in Mar 2023
Response from JB on 16 Mar 2023
Thanks for the 5 star review. We're so glad to hear you found us to be an amazing hotel and we look forward to seeing you again very soon.

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect quick break.
It was amazing! The best cocktail’s. Kind and considerate staff. Good food. Great ammenities.
Stayed 1 night in Mar 2023
Response from JB on 8 Mar 2023
Thanks for the 10 star review. We're so happy to hear you had an amazing stay. We hope your travels bring you back to us again very soon.