The main pool was closed, as was the Oasis restaurant, despite us speaking to the hotel 2 days before our arrival and being assured only the gym would be. Ditto the poolside loos. The place felt woefully understaffed, with the waiters, chefs and bar staff doing their best to keep up - and working themselves ragged.
There were only 2 water points in the main restaurant, and only one place in the outdoor area (bottles of wine were available at mealtimes, but not water), making it a faff to keep a family with small kids hydrated.
Hospitality staff were helpful and worked hard, but the front desk were mainly uninterested and sometimes downright rude.
There were also some ridiculous instances; asking for a plaster at front desk, all we got was a shrug and “go to mini market”, then the restaurant staff kindly looked for a first aid kit - only to realise there wasn’t one anywhere around the kitchen or serving area! (Eventually one of the lifeguards got one for us.) We had hoped to get a cake for our daughter’s 5th birthday, to which front desk said no, the kids’ activity coordinator said no but offered a bottle of cava (!!!), and only when I spoke to the manager was it arranged. We were prepared to pay extra, it wasn’t a case of entitlement, but the whole trip was built around our daughter’s birthday, and it was somewhat ridiculous that it took 3 (or actually, maybe 4) conversations with various folk before we could get a cake made. Got lots more to say, but it won’t fit!