The Photos and proclamation of a 5 star Resort gave reason for high expectations. Although years have seem to taken its toll, and this hotel is not in prime condition. Every spa along the pool side is non-functional/controls broken, tiles chipped, dirty. We didn't end up using them despite it being the primary reason for electing this hotel. The outside of the building needs a repaint, but the interior doesn't fair any better and numerous scratches marks, damage has shown years of neglect that have not been remedied. Many outdated nineties era fixtures are due for replacement (and not just for rusty/damage/appearance sake). Its a shame as this hotel has huge potential to be the best in Bay of Islands