"Great experience with Centara Grand Hotel Osaka.
The Check-In process is easy and simple, the receptionist speaks fluent English and explains all the information and details about the facility.
The room is very spacious, clean.
Overall an excellent stay."
"Absolutely beautiful hotel! It was located right next to a train station and family mart which was extremely helpful. The hotel had a free coffee and matcha machine which was absolutely delicious. I will definitely be returning on my next trip to Japan. The room was clean, staff was helpful, and the checkout process was super easy."
"The hotel is located next to the major stations and shopping district. Very good for going up to take a short rest or dropping off the shoppings before going out again. Hotel connections to the shopping district is great with B1F going to the train station directly and 1/F and 2F going to the shops directly.
It is big and could be very busy during the week day. We find the weekend less busy! Hotel room is very quiet despite the lobby could be like a commercial building lobby sometimes.
There are a lot of self servicing machine and smart phone is essential.. there are limited staffs due to the use of self service machine."
"Complained about a weird smell coming from the sink on the first room then after we were moved to a different room, the same issue was still present in the room."
"The laundry room was extremely useful and the vacuum packing machine was a plus. The room was a bit tight but it’s probably because we had 3 beds. Location of the hotel was convenient for food and shopping. The only negative about the location was the noise and sensory overload once you step outside. Overall we were happy."