Ballroom

Reviews of Swissotel Nankai Osaka

5 out of 5
Swissotel Nankai Osaka
5-1-60 Namba Chuo-ku, Osaka, Osaka-fu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 658 out of 1010 reviews" "
Rating 8 - Good. 247 out of 1010 reviews" "
Rating 6 - Okay. 69 out of 1010 reviews" "
Rating 4 - Poor. 28 out of 1010 reviews" "
Rating 2 - Terrible. 8 out of 1010 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pavel, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with a great service, location. Lots of dining options, shopping mall and tons of other shop ping options. 7 minutes walking distance to dotonbory (I am not a fan of crowds but someone may like it it) right on top of subway and train station.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

TIFFANY

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff and very friendly.
Stayed 7 nights in Mar 2024

10/10 Excellent

Viterbo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Penne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We booked a room for 4 and it was spacious with 4 beds , a balcony upstairs and a spacious and wonderful bathroom. Great location and hotel staff friendly and accommodating. Would return !!
Stayed 2 nights in Mar 2024

8/10 Good

Borwin

Travelled with family
Liked: Cleanliness, staff & service, amenities
old renovation but clean, very convenient location
Stayed 2 nights in Mar 2024

10/10 Excellent

monina adeli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slap bang in the middle of everything- shopping, dining, entertainment - it’s all there. Train station is in front of the hotel and there’s a shopping mall attached to it. Dotombori and Shinsaibashi is within walking distance. The staff are friendly and helpful and the facilities are excellent! Nice indoor pool and gym and great breakfast! Highly recommended
Stayed 3 nights in Mar 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from our room . Only complain was that our non-smoking room smelled like old cigarettes but the staff was very friendly and allowed us to switch rooms. The breakfast was not bad but it was the least favorite out of all the other breakfast we had at other hotels. Overall, the room was very spacious and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Traci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel! I stayed here with my family, and the service was excellent from check-in to check-out. The multi-lingual staff are amazing. There was a lot of space for my family (2 adults and a 23 month-old). The hotel is connected to the Namba train station, Takashimaya department store, and many shops. Would definitely recommend staying here!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Walkable distance to Osaka's hotspots and connected to the Namba Station.
Stayed 2 nights in Mar 2024

2/10 Terrible

Hwa Mok

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Terrible bed quality. Tiny room and dated. Breakfast was the worst among five star hotels I’ve ever visited all around the world. The worst swissotel among it’s properties for sure.
Stayed 1 night in Feb 2024
Response from Shirly Santiago on 4 Mar 2024
Dear Valued Guest, We have taken note of your comments regarding your overall staying experience, and we are very sorry to learn that we could not exceed your expectations in various areas. May we suggest that the next time you would like to reserve a room with us, please contact us at directly and we would be glad to introduce you our different room products that offer a wider surface and space feeling. Comments like yours are very important to us, as they help identifying opportunities for better understand our guest requirements and enhance our products. Sincerely, Shirly SantiagoDirector of Guest Experience and QualitySwissôtel Nankai Osaka

10/10 Excellent

Alan, Kaneohe

Liked: Cleanliness, staff & service, property conditions & facilities
The Swissotel Namba is well designed, very friendly, knowledgeable and helpful staff, clean, very modern, accessible to all modes of transportation, close to major attractions and great restaurants. We enjoyed our stay and would stay there the next time we are in Osaka.
Stayed 4 nights in Feb 2024

8/10 Good

Manuel

Stayed 3 nights in Feb 2024

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome. Easy access to the train and bus systems. Very close to lots of shopping and Dotonbori. The staff were super helpful and the amenities were good.
Stayed 1 night in Feb 2024

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and super convenient. Services are good and staffs are very nice.
Stayed 5 nights in Feb 2024

6/10 Okay

Jameson

Travelled with family and small children
Liked: Cleanliness, staff & service
Clean. Staff are nice. Sauna and workout area are good as well. Location is great. The property is aging and for a five star hotel I found the carpet in my room to be old and spotted, also the bathroom lacked in quality, very clunky outdated shower head and low ceiling.
Stayed 6 nights in Jan 2024
Response from M on 17 Feb 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; on the room. Our sincere regret that we were not provide you a seamless stay. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to serve you in the near future.Sincerely,Shirly SantiagoDirector of Guest Experience and Quality Swissôtel Nankai Osaka

10/10 Excellent

Khamtane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfy!
Stayed 4 nights in Jan 2024

8/10 Good

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice 👍
Stayed 4 nights in Jan 2024

10/10 Excellent

Rita James

Liked: Cleanliness, staff & service, property conditions & facilities
Every staff in Swissotel was so friendly and very helpful. We had a pleasant stay and enjoyed our trip very much. It was extremely convenient getting to Swissotel from the airport too. Central location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Callie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2023

10/10 Excellent

Yock Mooi

Stayed 2 nights in Dec 2023

6/10 Okay

Ginni

Stayed 6 nights in Dec 2023
Response from m on 23 Jan 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations.Our sincere regret that we were not provide you a seamless stay.We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to serve you in the near future.Sincerely,Shirly SantiagoDirector of Guest Experience and Quality Swissôtel Nankai Osaka

4/10 Poor

Rachelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was great and would work if you are traveling alone. However we booked our rooms for 3 people in each room. (3 adults and 3 kids total). Our kids are teenagers which we stated at booking. They expected all 3 people to sleep in the same bed! Acted put out that I wanted a rollaway bed. And then charged me 10000 yen ($75) per bed per room per night!! That adds up fast. And then didn’t even deliver the beds until almost 11pm. Felt like a trick!!! Beware!!
Stayed 2 nights in Jan 2024
Response from m on 27 Jan 2024
Dear valued guest,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Our sincere regret that we were not provide you a seamless stay. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to serve you in the near future.Sincerely,Shirly SantiagoDirector of Guest Experience and Quality Swissôtel Nankai Osaka

8/10 Good

Wai Kit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel of choice if you want convenient, but no wow factor
Stayed 3 nights in Dec 2023

10/10 Excellent

CHUN KIANG

Stayed 6 nights in Dec 2023

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights with breakfast. Breakfast was superb with both Japanese and Western options. The view and spacious dining area was much appreciated. Single room was very spacious. While others have commented that the orange wood furniture looked dated, they are still in very well-kept condition. Probably because it was an international hotel, the concierge told us that the hotel did not have a microwave for guests to use. We realised that when we wanted to eat frozen dumplings from the nearby Horai 551. Location is very convenient and connected to the mall. Many other shopping malls nearby.
Stayed 2 nights in Dec 2023

10/10 Excellent

LAWRENCE L S H

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel location in Namba cannot be beat. Super convenient. Hotel is not new but well maintained. Housekeeping was excellent and the rooms were kept very clean throughout our stay. We slept well and I liked the smaller pillows provided compared to the huge pillows that major hotels tend to offer. One complaint would be surprisingly thin walls and ceilings as we could hear loud guests around and above us late into the nights. Luckily, we were so tired when we returned to the hotel each night that it didn’t bother us overly. When we left, we were laden with luggage. We didn’t ask for porter assistance as we could still manage. Nevertheless, it was a disappointment that no staff offered to help even when they saw us at the lobby as we checked out and waited for airport pickup.
Stayed 6 nights in Dec 2023

10/10 Excellent

Susan, Maple Valley

Stayed 5 nights in Dec 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 4 nights in Dec 2023

10/10 Excellent

Christina

Stayed 5 nights in Dec 2023

10/10 Excellent

Michael, Plantation

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with excellent gym and spa. Very friendly and helpful staff.
Stayed 4 nights in Dec 2023

8/10 Good

Daria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lala

Stayed 2 nights in Dec 2023

8/10 Good

PAUL FRANCIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Great service. Comfortable. Only issues are that reading light over the writing desk is connected to room lights so can't switch on reading light without switching on room lights. Also king bed was pushed to the wall on one side. Made it difficult to get out of bed on one side. Also security not that great as lift is common to outsiders using hotel facilities. Noticed you can press any guest room floors without card as long as a guest has used the card and you quickly press another floor and it is activated. Perhaps cards can be programmed to be floor specific. Overall an excellent stay. Thank you.
Stayed 10 nights in Nov 2023

10/10 Excellent

TERENCE

Stayed 5 nights in Dec 2023

10/10 Excellent

Anela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, helpful staff, and lots to do and see right by the hotel.
Stayed 5 nights in Nov 2023

10/10 Excellent

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near train and food. Clean. Provide complimentary mineral water daily.Safe.
Stayed 11 nights in Nov 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location great breakfast and awesome gym
Stayed 4 nights in Nov 2023

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swissotel is in a great location to visit Dotonburi and Denden town. It has easy access to the local subway that connects the city. If you like food and souvenir shopping it's a great locations. Lots of restaurant are open nearby even late into the night, though shops close in the early evening.
Stayed 3 nights in Nov 2023

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Great location, very clean, and friendly staff. We would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position. Good food and service.
Stayed 8 nights in Nov 2023

6/10 Okay

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very small room and old furniture. But immaculate cleanliness
Stayed 1 night in Nov 2023
Response from Shirly Santiago Guest Experience Manager on 8 Dec 2023
Dear valued guest, We are glad that you noticed that the rooms are immaculately clean. Your comment on the old furniture is duly noted. In regard to size, we do have different room categories that have bigger size that can accommodate your preference on your next visit. Sincerely, Shirly SantiagoGuest Experience ManagerSwissôtel Nankai Osaka

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
My family enjoyed the convenience of location to shopping and subway and express to and fro airport. Staff are friendly and rooms are spacious.
Stayed 4 nights in Nov 2023

8/10 Good

Harry

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Peter

Stayed 2 nights in Nov 2023

10/10 Excellent

Jacek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OSAKA!!! Great central location for the heart of Osaka night life.
Stayed 3 nights in Nov 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Berkeley, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great staff!
Stayed 2 nights in Nov 2023