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Reviews of ibis Osaka Umeda

3 out of 5
ibis Osaka Umeda
1-5 Komatsubara, Kita, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 477 out of 999 reviews" "
Rating 8 - Good. 385 out of 999 reviews" "
Rating 6 - Okay. 111 out of 999 reviews" "
Rating 4 - Poor. 19 out of 999 reviews" "
Rating 2 - Terrible. 7 out of 999 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is smaller than I expected but the location is convenient enough as it's walkable to multiple metro railways. Nightlife is vibrant for those who care. Within walking distance include the famous Ichiran along with multiple restaurants are open till over 4am. But it may also be too vibrant if you are bringing kids. There are quite some massage parlours (with happy endings I suspect) nearby as well. Overall, unless you are super concern of those redlight businesses, I would say this is a pretty good stay for the average family.
Stayed 6 nights in Apr 2024

6/10 Okay

cathy

Travelled with group
Disliked: Property conditions & facilities
Too crowded
Stayed 1 night in Apr 2024
Response from Best regards on 19 Apr 2024
Thank you for staying at Ibis Osaka, Umeda . We apologize for any inconvenience caused during your stay. We will share your review with the relevant department. than you very much for your valuable feedback.

10/10 Excellent

Monchaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION LOCATION LOCATION!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Ibis. Fantastic location, close to subway, plenty to do within walking distance and easy to grab a cab out front if you need. Staff were lovely to deal with. Room was lovely and fresh and clean. The only downfall was the breakfast, a bit underwhelming so I would just eat out next time. Great stay overall! Thank you.
Stayed 3 nights in Mar 2024
Response from Best regards on 19 Apr 2024
Thank you for choosing Ibis Osaka, Umeda. We are delighted to learn that you found your accommodations comfortable and clean. Your kind words warm our hearts and we appreciate your positive feedback.We hope to have a pleasure of welcoming you back in the future.

8/10 Good

Betty

Travelled with partner
Liked: Amenities, property conditions & facilities
Convenient location. You can enter the hotel in the train stain. Lots of shopping and food! The room we had was quite dusty so it wasn’t good for our allergies.
Stayed 3 nights in Mar 2024

8/10 Good

Swee Cheong

Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying here. Such a lovely hotel, The staff are great and the rooms are small, but perfect. and access to the station/shopping mall can be access by the hotels lift. Perfect!
Stayed 3 nights in Mar 2024
Response from IBIS OSAKA UMEDA on 21 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alexandru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a busy tourist area.
Stayed 1 night in Feb 2024

10/10 Excellent

Rezinka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice location with easy access to the train station and shopping centers.
Stayed 4 nights in Dec 2023

10/10 Excellent

Christos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, fairly large sized and in a great location.
Stayed 6 nights in Feb 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff was excellent, near a shopping street with tons of food options. Near public transportation and room rates are affordable!
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

4/10 Poor

LAI Kwok Chit

Disliked: Cleanliness, amenities, property conditions & facilities
The room is too small. Couldn’t even open my luggage, the desk is just big enough for my lab top but not the mouse/pad! Couldn’t open the fridge when I’m using my lab top on the desk!
Stayed 6 nights in Jan 2024

10/10 Excellent

Gavin

Stayed 6 nights in Jan 2024

4/10 Poor

jayaprakash

Disliked: Staff & service, property conditions & facilities, room comfort
Room size is not compact for family travellers, cannot even move your leg..
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were super helpful and friendly. The only thing that made it a little uncomfortable was how close the beds are together but other than that it was great.
Stayed 2 nights in Dec 2023
Response from Sayuri on 11 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Sayuri on 11 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Justin

Travelled with group
Disliked: Amenities
Hotel was in a great location and convenient to the Osaka train station which made getting around the city easy.
Stayed 3 nights in Oct 2023
Response from Sayuri on 11 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One major plus point of the hotel is the location. It is a few minutes walk from the Airport Limo drop off/pick up and access to Osaka Station My advice is to navigate on ground level rather than through the station especially when first arrive. Lots of dining options all around the hotel which has Food Street directly in front as well as the back of hotel. It is also surrounded with convenience stores like 7-11 and Family Mart There are lots of shopping options in the area too Staff are friendly and helpful when approached It is a small hotel but room is spacious for what it is. Everything is clean and functional Extra disposable (vanity) items can be pick up at lobby level.
Stayed 4 nights in Oct 2023
Response from Sayuri on 28 Nov 2023
Thank you very much for staying with us and for your review. We will do our best to keep our quality of service high and satisfactory.We look forward to seeing you again.Thank you so much.

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, clean and huge King bed. Hotel close to all amenities and even better having walkway down to underground shopping mall from hotels. Definitely stay there again!
Stayed 3 nights in Oct 2023
Response from Sayuri on 28 Nov 2023
Thank you very much for your review.We look forward to seeing you again.We'll continue to keep our quality of service high and satisfactory. Thank you.

10/10 Excellent

Sze Hui Cheryl

They clean our room daily without us asking. This is great!
Stayed 4 nights in Oct 2023
Response from ibis Osaka Umeda on 15 Oct 2023
Dear guest, We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Wing

Travelled with family and small children
Liked: Staff & service
Room cleaning seems require specific attention. Coffee pod from previous guest was left in the machine. Carpet unsure whether it was vaccumed. However, it's a pretty good hotel with friendliness staffs, and location.
Stayed 3 nights in Sep 2023
Response from ibis Osaka Umeda on 20 Sept 2023
We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Ashlee

Stayed 5 nights in Aug 2023
Response from ibis Osaka Umeda on 20 Sept 2023
We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from ibis Osaka Umeda on 20 Sept 2023
We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Neslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to everything: train, dining and shopping!
Stayed 2 nights in Aug 2023
Response from Ibis Osaka Umeda, Reservation on 20 Aug 2023
Thank you for staying at Ibis Osaka Umeda.We are happy with your comment.Looking forward to meet you again at Ibis Osaka Umeda!

10/10 Excellent

Grapes Mellony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located close to the train station and there’s a lot of restaurants around. The property is very clean and friendly staff.
Stayed 3 nights in Jul 2023
Response from ibis Osaka Umeda team on 12 Aug 2023
e very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Brennan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent room for a great price. Best hotel theme song in the business.
Response from ibis Osaka Umeda on 28 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

johnny

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2023
Response from Ibis Osaka Umeda, Reservation on 19 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I checked out on July 1st, 2023 and that morning the guy receptionist helped me flag a taxi and helped me move my 2 luggage’s and told the taxi driver in Japanese my airport I needed to go too. He was super nice!
Stayed 6 nights in Jun 2023
Response from Ibis Osaka Umeda, Reservation on 6 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

LARRY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very small. Between the bed, it was difficult to open our suite case. The area was ok, some nice restaurants and 7-11,
Stayed 2 nights in Jun 2023
Response from Ibis Osaka Umeda, Reservation on 6 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a pleasant stay
Stayed 3 nights in Jun 2023
Response from Ibis Osaka Umeda, Reservation on 15 Jun 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location was great and extremely convenient. Close to subway and there were lots of dining options.
Stayed 3 nights in Jun 2023
Response from Onishi on 15 Jun 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Anoop

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly hospitable and courteous staff. Clean and convenient location to transit stations.
Stayed 2 nights in May 2023
Response from Onishi, Ibis Osaka Umeda Reservations on 31 May 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Desmond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location and service were great. Room is extremely tiny. With lack of space, smarter choice regarding the room amenities such as coffee machine and furnitures should have made so that they are a good to have and make sense for the space
Stayed 4 nights in May 2023
Response from ibis Osaka Umeda on 21 May 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Suchote, Bangkapi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness is the best. Location is good. Overall is appropiate price & quality.
Stayed 6 nights in Apr 2023
Response from ibis Osaka Umeda team on 9 May 2023
Thank you for your comment!We hope you see you again!Best regards,

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, rooms are small but functional and comfy beds!
Stayed 2 nights in Apr 2023
Response from ibis Osaka Umeda team on 9 May 2023
Thank you for comment this time!We look forward to seeing you again :)Best regards,ibis Osaka Umeda

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with station access, friendly staff and clean room with good modern upgrades
Stayed 3 nights in Apr 2023
Response from ibis Osaka Umeda team on 29 Apr 2023
We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It's glad to hear your warm comment for us :)It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Ediley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from ibis Osaka Umeda team on 29 Apr 2023
We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Penny

Stayed 2 nights in Apr 2023
Response from ibis Osaka Umeda team on 24 Apr 2023
Thank you for your staying at ibis Osaka Umeda!It's glad to hear your comment this time:)We look forward to seeing you again!Best regards,ibis Osaka Umeda team

10/10 Excellent

ANDREW

Stayed 9 nights in Mar 2023
Response from ibis Osaka Umeda team on 24 Apr 2023
Thank you for your staying at ibis Osaka Umeda!It's glad to hear your comment this time :)We look forward to seeing you again!Best regards,ibis Osaka Umeda team

8/10 Good

KIN MAN, HONG KONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 3 nights in Apr 2023
Response from ibis Osaka Umeda team on 24 Apr 2023
Thank you for your staying at ibis Osaka Umeda!It's glad to hear your comment this time and our location meet to your trip:)We look forward to seeing you again!Best regards,ibis Osaka Umeda team

10/10 Excellent

Ann Kok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Apr 2023
Response from KIM on 16 Apr 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever
Stayed 5 nights in Apr 2023
Response from Ibis Osaka Umeda, Reservation on 12 Apr 2023
Thank you for giving compliment to our restaurant.We are trying to our best to offer a best condition to our guest.Hope to meet you again at Ibis Osaka Umeda again.Best regards

10/10 Excellent

Yuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice visit and the reception staff can speak vy fluent English. A bit lost when get out of Umeda station to find the way in but if you go underground it makes the story different.
Stayed 2 nights in Apr 2023
Response from Ibis Osaka Umeda, Reservation on 12 Apr 2023
Thank you for staying at Ibis Osaka Umeda.We understand it is hard to find out our hotel from underground. To notice to other trevelers who watching this review, we are provide a guidance how to come to our hotel from each station nearby. Please feel free to contact us.Regards

8/10 Good

Russell

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is a large underground shopping mall connecting the hotel to the train station.
Stayed 3 nights in Mar 2023
Response from ibis Osaka Umeda on 2 Apr 2023
Thank you for comment for us:)

10/10 Excellent

Julius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near a lot of restaurants
Stayed 3 nights in Mar 2023
Response from ibis Osaka Umeda team on 2 Apr 2023
Thank you for comment for us this time:)

8/10 Good

Kamal

Nil
Stayed 2 nights in Mar 2023
Response from KIM on 19 Mar 2023
Thanks for the comment. Looking forward to meet you again at Ibis Osaka Umeda.

10/10 Excellent

Shella

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Feb 2023
Response from ibis Osaka Umeda team on 27 Feb 2023
Thank you for staying our hotel!We glad to hear our location is meet to you :)We hope see you again.Best regards,ibis Osaka Umeda team

10/10 Excellent

Jia Yong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, food options and convenience stores all around
Stayed 5 nights in Feb 2023
Response from ibis Osaka Umeda team on 27 Feb 2023
Thank you for staying our hotel!We glad to hear our location is meet to you :)We hope see you again.Best regards,ibis Osaka Umeda team