Ratings based on 1,119 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location

Posted 20-Mar-2017
Location, location, location.... awesome happy hour specials and the hotel is close to everything. Rooms were large and clean. Overall great hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Mar-2017
Beautiful hotel. Friendly staff. Clean comfortable nice restaurants.
1 out of 5
by A verified traveller

Very Poor Reservation Staff

Posted 15-Feb-2017
Pros: Nothing good with staff!
Cons: Help customers when there is an issue that was not the customers fault!!!
Location: Not worth it...
After having a reservation issue with booking contacted the hotel. The hotel team was unconcerned that there was a computer book problem and would not credit or assist with cancel booking??? Not Customer Friendly!
5 out of 5
by Jean

Posted 21-Jan-2017 on Hotels
Bathroom towels did not smell fresh.
3 out of 5
by CHARLES

Posted 16-Jan-2017 on Hotels
ON THE FIRST DAY HOUSE KEEPING DIDN'T GET TO OUR ROOM UNTIL AFTER WE RETURNED AT 2:30 IN THE AFTERNOON AND LEFT OUR USED GLASSES BY THE SINK. A BIT OF A TURN OFF. WE FELT THE ROOM WAS A LITTLE OVER PRICED BUT OVERALL NOT A BAD STAY.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Posted 13-Jan-2017
Beautiful hotel, very clean. Staff very helpful. Close to Universal Studio.
3 out of 5
by Barry

Posted 10-Jan-2017 on Hotels
Staff attentiveness was poor and advance emails were not answered.
5 out of 5
by April A from Winter Haven FL

AMAZING

Posted 08-Jan-2017 on Hotels
Beautiful room. Very clean and comfortable. Everything was amazing with our stay.
4 out of 5
by Amirul

very convenient location

Posted 07-Jan-2017 on Hotels
Nice outlook but rooms are not so good compared to outlook.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 05-Jan-2017
Love this hotel, friendly staff and updated rooms:) it has restaurant, deli, bar all in one. Only thing is the $20 per night parking fee, that's a No No