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Reviews of Homewood Suites by Hilton Orlando-Maitland

3 out of 5
Homewood Suites by Hilton Orlando-Maitland
290 Southhall Ln, Maitland, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1004 reviews" "
Rating 8 - Good. 196 out of 1004 reviews" "
Rating 6 - Okay. 62 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diana, buffalo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice to have a full kitchen suite, rooms updated and clean, pool a little small with only a few lounge chairs
Stayed 4 nights in Apr 2024
Response from Mary on 16 Apr 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fine but I didn’t realize it was pet friendly and my husband has allergies. Also, I guess I didn’t read the fine print because I was not aware of the $10 per night parking fee (seems ridiculous as this hotel isn’t near any tourist attractions). It is close to our son which is why we chose it. Staff is nice and our room is clean. They even checked to see if a pet had been in the room recently and I appreciated that.
Stayed 1 night in Apr 2024
Response from Mary on 16 Apr 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Jennifer, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the suite. Good price, very convenient.
Stayed 1 night in Apr 2024
Response from Mary on 10 Apr 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Charged $10 for parking and then gave us a paper that said parking might not be safe. Police reported break ins occurring in the area. We had no issues though.
Stayed 1 night in Apr 2024
Response from Mary on 10 Apr 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Seana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms. We had a mini kitchen which was great. Great bathrooms, awesome vanity lighting. Comfy beds. My kids and I had a very nice stay. Included breakfast was yummy with tons of options. Great coffee, too....(which is a big plus for me)
Stayed 1 night in Mar 2024
Response from Mary on 30 Mar 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Gabriel

Business traveller
I don’t usually complain about a hotel. I think if you take some time to address a few things it would greatly improve anyone’s stay. The bed was uncomfortable. The shower head needs to be replaced. It would be good to make sure there is enough coffee and creamer for a couple of cups. The breakfast was just edible enough but not above that. The dinning area was dirty and full of stains. Not sure if it’s the clientele you’re catering to or just the area. I expected it to be nicer than it was. Especially since it cost about $50 more a night than another place I was looking at. Wouldn’t stay again.
Stayed 1 night in Mar 2024
Response from HWS on 7 Mar 2024
Thank you so much for leaving a review of your stay. We sincerey apologize for the inconvenience and that we were not able to exceed your expectations. We hope that you visit us again to truly make it right.

10/10 Excellent

Catherine

Travelled with family
Outdated Needs updating
Stayed 1 night in Mar 2024
Response from Mary on 8 Mar 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Jacques, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in and quick check-out. Comfortable and clean.
Stayed 3 nights in Feb 2024
Response from Mary on 19 Feb 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the occasion.
Stayed 7 nights in Dec 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect. This is going to be the last time I use Expedia.
Stayed 1 night in Feb 2024
Response from Mary on 13 Feb 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Glorys

Stayed 1 night in Feb 2024
Response from Mary on 13 Feb 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Mary on 28 Jan 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Linda, Newton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shampoo was empty, nobody wash or soap for shower
Stayed 2 nights in Jan 2024
Response from mary on 23 Jan 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2/10 Terrible

Matt

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a king, got two doubles even though there were 8 available when i booked. Staff was rude about it. Pull out couch bed had springs popping out of it. Room was dingy and there was hair in the wet areas. Handy dandy little piece of paper letting you know how unsafe the area is in the welcome packet would have been nice to know ahead of time. Had to use expedia because the Hilton app was broken so no points for stay.
Stayed 1 night in Jan 2024
Response from MW on 16 Jan 2024
Good afternoon. We apologize for the major inconvenience. We strive for grand service and exceptional cleaning standards, and we are sorry that those standards were not met. The safety standard that you received in your key jacket has been distributed to each hotel in the area by Maitland PD as an extra precaution and to make sure that your stay in safe as possible. Please reach out if you have any further questions or concerns, and we will be happy to help!

8/10 Good

Blair

Liked: Room comfort
Stayed 3 nights in Jan 2024
Response from Mary on 19 Feb 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious, perfectly met my needs. The front desk at check-in was friendly, and very professional. Satisfied and felt comfortable with the cleanliness, especially when I saw housekeeping sanitizing the elevator buttons and handles, knowing many individuals utilize them often throughout the day.
Stayed 8 nights in Dec 2023
Response from Mary on 27 Feb 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Honest review.... Dated, dingy,dirty but ok staff
I usually look at guest reviews when booking and this 9.2 rating was quite incorrect and misleading.Max is 6/10 and I have been to quite a few Orlando hotels. Choose another location. This is out of the way and not close to anything.. Furniture stained, dingy and dirty. Cracks in bathroom .wall... Suite is small so if travelling with kids and using the fold out couch there is barely any room to move around. Carpet soaked and flooded the day before we were due to leave so we had to move our bags and checked out early. Random charges post checkout on my credit card with no bill sent from the hotel and no explanation.There is a parking fee per night so that's not free. Breakfast not worth mentioning. Full stop. Tried to make the best of it but was terribly disappointed as my other Homewood suites experience elsewhere was good. Was duped by guest ratings so my humble honest suggestion just book elsewhere.
Stayed 7 nights in Dec 2023
Response from Mary on 19 Feb 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Hermel

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Mary on 13 Feb 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Phillip

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for our two week trip to Orlando. Unfortunately, the pool was too cold to swim in and it's not heated. The location was great right beside the I4 highway. Room cleaning was done every other day and only when requested. Hotel was well taken care of and clean. Would stay again!
Stayed 14 nights in Dec 2023
Response from Mary on 13 Feb 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again this location!
The person checking us in very unfriendly like she said the right things but it was like it was forced out. This location my family is comparing to the Orlando one on international dr. The carpets looked spot cleaned. The comforter had I think dirt stains, and bathroom the side top edge was dirty I cleaned before using. The breakfast was disgusting. The other location was very good more choices offered. No afternoon reception like other location that’s 20 minutes away!
Stayed 2 nights in Dec 2023
Response from Mary on 18 Dec 2023
Thank you for taking the time to share your recent experience at Homewood Suites. We apologize for delayed respond. You are among our most valued guests. We will certainly address the issues that occur.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mary on 18 Dec 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Alexis

Liked: Staff & service, property conditions & facilities
The little kitchen area in the room had bugs on the table
Stayed 2 nights in Dec 2023
Response from Mary on 13 Dec 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very friendly and helpful. Close to major restaurant chain and 7 Eleven
Stayed 1 night in Dec 2023
Response from Mary on 12 Dec 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Ashley

Travelled with family
Liked: Room comfort
Stayed 3 nights in Dec 2023
Response from Mary on 12 Dec 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great to find this hotel, clean, friendly and hot breakfast provided. Will definitely return.
Stayed 2 nights in Dec 2023
Response from Mary on 12 Dec 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the suite, the employees, the cleanliness.
Stayed 7 nights in Nov 2023
Response from Mary on 12 Dec 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Harley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mary on 12 Dec 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, property conditions & facilities
Love the food and the room!
Stayed 3 nights in Nov 2023
Response from Mary on 12 Dec 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Amy

Stayed 1 night in Nov 2023
Response from Mary on 12 Dec 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Dixie, Columbia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Worked well for business trip.
Stayed 3 nights in Nov 2023
Response from Mary on 26 Nov 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Alex

Stayed 1 night in Nov 2023
Response from Mary on 14 Nov 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mary on 7 Nov 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Room and common areas were clean. Breakfast was very good. Could use a second waffle station.
Stayed 2 nights in Nov 2023
Response from Mary on 6 Nov 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment feel, pillows were way too soft.
Stayed 1 night in Nov 2023
Response from Mary on 7 Nov 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mary on 31 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean area and very quiet
Stayed 2 nights in Oct 2023
Response from Mary on 28 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Gary

Liked: Amenities
We needed a handicap room and it was very very far from the elevator.
Stayed 2 nights in Oct 2023
Response from Mary on 22 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, amenities
Property is conveniently located for our stay. Good value. Comfortable bed. Tub dripped, coin laundry machine cost are misrepresented (misrepresented), room a/c had loud "clunk" when shutting off.
Stayed 7 nights in Oct 2023
Response from Mary on 22 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Room was spacious and clean
Stayed 1 night in Oct 2023
Response from Mary on 22 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Tamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, only complaint is the shower had zero water pressure. The size of the room was amazing.
Stayed 2 nights in Oct 2023
Response from Mary on 22 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2/10 Terrible

Constance, Weeki Wachee

Travelled with family
I had reserved a room with a king bed, but got a room with 2 double beds. In addition, they tried to charge me $8.00 for a parking space. Fortunately I was able to get them to give that to me at no charge.
Stayed 1 night in Oct 2023
Response from Mary on 22 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Mary on 16 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Excellently breakfast Friendly staff
Stayed 5 nights in Oct 2023
Response from Mary on 15 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mary on 14 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Andrea

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was wonderful, very polite and friendly. We'll definitely go back again.
Stayed 1 night in Oct 2023
Response from Mary on 14 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2023
Response from Mary on 14 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good value for a large room with separate bedroom as well as a kitchen. Works so well for us when we’re staying multiple days. Staff was very friendly and helpful. Only downside was noisy AC unit but we were glad it worked!
Stayed 4 nights in Oct 2023
Response from Mary on 10 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall cleanliness and nice room, but did find some ants crawling around, like other guests noted. My main complaint is $8.52 per night for unsecured parking in Maitland, FL (not a condensed area, like a big city). Signs everywhere about recent theft from automobiles in their parking lot. If they are going to charge extra, why not use this additional income to hire security to prevent said theft?
Stayed 10 nights in Sep 2023
Response from mary on 9 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Walter

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk was nice but for the price the hotel is outdated
Stayed 1 night in Oct 2023
Response from Mary on 9 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Manuel, JACKSONVILLE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I was disappointed with this property. There were tiny ants in the bathroom and even the bed. My wife was bitten by those ants all over her body while we were sleeping. She woke up early and we left the room immediately.
Response from Mary on 5 Oct 2023
Thank you for taking the time to share your recent experience at Homewood Suites. You are among our most valued guests. We will certainly address the issues that occur.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.