Exterior

Reviews of Hôtel Chéribourg

4 out of 5
Hôtel Chéribourg
2603 Chemin Du Parc, Orford, QC

Reviews

8.0

Very good

Rating 10 - Excellent. 447 out of 1193 reviews" "
Rating 8 - Good. 432 out of 1193 reviews" "
Rating 6 - Okay. 164 out of 1193 reviews" "
Rating 4 - Poor. 94 out of 1193 reviews" "
Rating 2 - Terrible. 56 out of 1193 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was easy to find.
Stayed 1 night in Mar 2024

6/10 Okay

Robyn

Liked: Cleanliness, staff & service
It’s a little dated
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 14 Mar 2024
Thanks for taking the time to share your experience with us! We are happy that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
C'est parfait pour les enfants. Super propre en plus. Mes enfants ont adoré et moi aussi ! Belle découverte
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 10 Mar 2024
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

8/10 Good

Marie-Claude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids enjoyed the amenities. Indoor hot tub was not hot at all but the outdoor one was good. Rooms are nice and big. Friendly staff.
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 11 Mar 2024
Thanks for sharing your experience with us! We are happy that you enjoyed your stay. We are looking forward to welcoming you again soon.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service
The hotel could use some upgrades but friendly staff and nice breakfast options.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 11 Mar 2024
Thanks for sharing your experience with us. We are happy that you enjoyed your stay. All of your comments have also been sent to our team to make sure the situation is resolved. We are looking forward to welcoming you again soon.

6/10 Okay

Barry

Travelled with family
Disliked: Amenities, property conditions & facilities
We have stayed at Cheribourg several times, but it has been about 5 years since the last. It seems nothing has been updated since then and the overall quality has gone down. The spa conditions were like something from Eastern Europe. I suppose we shouldn't expect much for the rate we paid, but we may not return.
Stayed 3 nights in Feb 2024
Response from Front Desk Manager on 23 Feb 2024
Thanks for sharing your experience with us. We are sorry that your stay wasn’t what you were expecting. All of your comments have also been sent to our team to make sure the situation is resolved.

6/10 Okay

Paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was comfortable. That’s about it
Stayed 2 nights in Feb 2024
Response from Front desk manager on 19 Feb 2024
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

8/10 Good

J Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front desk manager on 12 Feb 2024
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

8/10 Good

Colbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay while enjoying Mont Orford
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on 9 Feb 2024
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

8/10 Good

ericca

Liked: Staff & service
Disliked: Cleanliness
Messy
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on 9 Feb 2024
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous avez apprécié votre séjour. Votre commentaire a été remis à notre équipe afin de remédier à cette situation. Au plaisir de vous accueillir à nouveau prochainement.

8/10 Good

June

Stayed 2 nights in Jan 2024
Response from Front Desk Manager on 29 Jan 2024
Nous vous remercions d'avoir pris le temps de répondre à notre sondage de qualité. Nous serions ravis de vous accueillir et de vous offrir une expérience agréable.

8/10 Good

Dima

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on 12 Jan 2024
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous avez apprécié votre séjour. Votre commentaire a été remis à notre équipe afin de remédier à cette situation. Au plaisir de vous accueillir à nouveau prochainement.

2/10 Terrible

Mariana

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no hot water in the shower.
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on 12 Jan 2024
Bonjour merci d’avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes. Nous espérons que vous nous donnerez une autre opportunité de vous accueillir à l’hôtel et de vous offrir une expérience plus agréable.

10/10 Excellent

Axel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for families with kids, convienently located close to the Mont Orford ski station
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 7 Jan 2024
Thanks for sharing your experience with us! We are happy that you enjoyed your stay. We are looking forward to welcoming you again soon.

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente service and great place for my green kids . Thank you d
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 30 Dec 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

10/10 Excellent

Joelle

Stayed 1 night in Dec 2023
Response from Front Desk Manager on 30 Dec 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay and breakfast buffet is always good!
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 30 Dec 2023
Thanks for taking the time to share your experience with us! We are happy that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Picken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fish tanks, clean rooms, rooms are very large
Stayed 1 night in Nov 2023
Response from Cheribourg on 10 Dec 2023
Thanks for sharing your experience with us! We are happy that you enjoyed your stay. We are looking forward to welcoming you again soon.

6/10 Okay

yvon

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Front Desk Manager on 30 Dec 2023
Merci d’avoir choisi le Cheribourg pour votre séjour. Et Nous tenons à vous remercier d'avoir pris le temps de partager votre évaluation avec nous.Si vous avez des demandes ou des préoccupations, n’hésitez pas à nous contacter.-Front desk manager/ Hebergement@cheribourg.com /819-843-5773 #330 2603/ Chemin du Parc, Orford, QC J1X 8C8

10/10 Excellent

Marie-Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids !
Stayed 2 nights in Nov 2023
Response from Cheribourg on 10 Dec 2023
Thanks for taking the time to share your experience with us! We are happy that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 30 Dec 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous avez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

8/10 Good

Joanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alexanne on 5 Nov 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

6/10 Okay

Eugenia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Réception on 29 Oct 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my new favorite hotel. Love the pool, hot tubs (indoor and outdoor) and my granchild loves the huge play area. We stay during the week so its nice and quiet. Staff is always very friendly.
Stayed 1 night in Oct 2023
Response from Alexanne on 21 Oct 2023
Thanks for sharing your experience with us! We are happy that you enjoyed your stay. We are looking forward to welcoming you again soon.

10/10 Excellent

Igor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotetfor families with children.
Stayed 2 nights in Oct 2023
Response from Alexanne on 12 Oct 2023
Thanks for sharing your experience with us! We are happy that you enjoyed your stay. We are looking forward to welcoming you again soon.

10/10 Excellent

Weslley

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Alexanne on 12 Oct 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alexanne on 12 Oct 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alexanne on 12 Oct 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alexanne on 7 Oct 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

8/10 Good

Gael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed comfy- different pillows Didn’t use amenities much as went to Orford and separate spa
Stayed 2 nights in Sep 2023
Response from Alexanne on 6 Oct 2023
Merci beaucoup de votre commentaire! Nous sommes bien heureux de savoir que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

10/10 Excellent

Leah

Stayed 1 night in Sep 2023
Response from Alexanne on 21 Oct 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

10/10 Excellent

Hanadi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel is very cozy and nice. It has so many kids friendly amnities that keeps a whole family busy for 2 days. The indoor park is amazing, best i have seen so far Staff is do nice and helpful Outdoor activities are so interesting and fun
Stayed 1 night in Sep 2023
Response from Alexanne on 27 Sept 2023
Thanks for taking the time to share your experience with us! We are happy that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Bill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff. Dining was not as convenient as it might have been.
Stayed 2 nights in Sep 2023
Response from Alexanne on 27 Sept 2023
Thanks for taking the time to share your experience with us! We are happy that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Subramani

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The land around the property was nice. The room itself is basic but sufficient. Hiwever, it had a strong odor- perhaps from excessive dampness. I was too tired to request a change as I was staying for just one night.
Stayed 1 night in Sep 2023
Response from Réception on 23 Sept 2023
Thanks for sharing your experience with us. We are happy that you enjoyed your stay. All of your comments have also been sent to our team to make sure the situation is resolved. We are looking forward to welcoming you again soon.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alexanne on 27 Sept 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

6/10 Okay

Guillaume

Liked: Staff & service
Disliked: Property conditions & facilities
A Refresh is needed for this hotel….
Stayed 1 night in Sep 2023
Response from Alexanne on 21 Sept 2023
Bonjour merci d’avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes. Votre commentaire a été remis à notre équipe afin de remédier à cette situation.

10/10 Excellent

Rachel

Stayed 2 nights in Sep 2023
Response from Alexanne on 21 Sept 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The rooms here are outdated and dirty. We booked a room for our wedding anniversary and upon arrival we noticed an unpleasant order, the carpet wasn't clean, parts of it were missing, bathroom had dust and spider webs on the door and in the corners of the shower. The area around the toilet bowl was disgusting, dirty with "brown" stains on and around it. There were even some on the shower wall. The bathtub didn't drain properly, water was coming back up as well as hair and pubes. We also found mold stains on the curtains When complaining at the front desk we were told that the person responsible wasn't on location and hab to send an email, which we did. There response was Thank you for your comments, we have forwarded them internally for review". What a joke. Read the comments before even thinking about booking a room here, I wish I had., and trust me the comments about this place are not that far fetched. You have been warned....
Stayed 2 nights in Sep 2023
Response from Réception on 23 Sept 2023
Thanks for sharing your experience with us. We are sorry that your stay wasn’t what you were expecting. All of your comments have also been sent to our team to make sure the situation is resolved.

10/10 Excellent

Stephane

Stayed 1 night in Sep 2023
Response from Alexanne on 15 Sept 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Alexanne on 11 Sept 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

4/10 Poor

Danielle

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff were very helpful and kind but the rooms are in disrepair. We tried three different (unsatisfactory) rooms and then opted to leave and find a different hotel. Sad because the location is lovely and we were looking forward to taking advantage of the spa amenities. I’m grateful the the staff was helpful and did not give us any trouble.
Response from Alexanne on 11 Sept 2023
Thanks for sharing your experience with us. We are sorry that your stay wasn’t what you were expecting. All of your comments have also been sent to our team to make sure the situation is resolved.

8/10 Good

Jean-Yves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Alexanne on 11 Sept 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alexanne on 27 Sept 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property, the pond with ducks, gardens and greenery, indoor play area for children is amazing, both indoor and outdoor pools are lovely and were so warm, the room is spacious and modern, very clean and quiet. Definitely plan on coming back and will try a massage next time. Very satisfied with my stay :)
Stayed 1 night in Sep 2023
Response from Alexanne on 11 Sept 2023
Thanks for sharing your experience with us! We are happy that you enjoyed your stay. We are looking forward to welcoming you again soon.

6/10 Okay

Wissam

Liked: Staff & service
Disliked: Property conditions & facilities
Not for me. Kids enjoy some of the facilities, but it’s all shabby and smells like old carpeting and the food is underwhelming. The rooms are super badly laid out too. I’m sure it works for some people, not for me
Stayed 1 night in Sep 2023
Response from Alexanne on 4 Sept 2023
Thanks for sharing your experience with us. We are sorry that your stay wasn’t what you were expecting. All of your comments have also been sent to our team to make sure the situation is resolved.

8/10 Good

Marcelo, Vaughan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice grounds and friendly staff. Hotel condition is average, needs investment. Good experience overall and reasonable value
Stayed 3 nights in Aug 2023
Response from Alexanne on 4 Sept 2023
Thanks for sharing your experience with us. We are happy that you enjoyed your stay. All of your comments have also been sent to our team to make sure the situation is resolved. We are looking forward to welcoming you again soon.

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Alexanne on 29 Aug 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau prochainement.

4/10 Poor

Stephane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
This hotel is in serious need of updating. Shower head filled with rust and other debris. Baseboards filled with moistures. Walls all cracked in bathroom etc…
Stayed 1 night in Aug 2023
Response from Alexanne on 29 Aug 2023
Thank you for sharing your experience with us. We are sorry that your stay wasn’t what you were expecting. We would like to clarify that what you describe does not represent our standards of cleanliness and all of your comments have also been sent to our team to make sure the situation is resolved.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
Exceptional hospitality. We do not speak much French but the staff never hesitated to graciously, and with a kind smile, switch to English to accommodate our lack of language skills. It made us feel very welcome. Additionally, the front desk and housekeeping staff went way out of their way to send us items we left behind in our room. It was a great example of old-school hospitality. We were so impressed and grateful. We experienced similar positive interactions around the community. Orford is a lovely place to visit. We'll be back!
Stayed 2 nights in Aug 2023
Response from Réception on 23 Aug 2023
Thanks for sharing your experience with us! We are happy that you enjoyed your stay. We are looking forward to welcoming you again soon.

6/10 Okay

Jean-Luc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Très bien pour les familles, l’aménagement extérieur est remarquable, les chambres, du moins, à l’extérieur du bâtiment centrale sont désuètes. Le déjeuner est très bien, la nourriture au souper est très très moyen et n.est pas recommandé. Les installations (l’eau de la piscine extérieur n.était pas clair…) niveau qualité prix, cela laisse à désirer. On peu facilement trouver mieux
Stayed 1 night in Aug 2023
Response from Réception on 23 Aug 2023
Merci de nous faire part de votre évaluation ! Nous sommes heureux que vous ayez apprécié votre séjour. Votre commentaire a été remis à notre équipe afin de remédier à cette situation. Au plaisir de vous accueillir à nouveau prochainement.