Ratings based on 1,025 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from California

Posted 09-Jan-2017
Hotel is in a great location. Nice restaurants and and Fashion Island for shopping very close. Take a walk around the back bay and Balboa Island. Great hotel!!
Comment from Hotel Management
10-Jan-2017 by Sue W., Hotel Management
Thank you for this wonderful review, Sharon! We're thrilled you enjoyed your stay with us and were able to take advantage of our location for shopping and dining. We hope to welcome you back again in the future!
5out of 5
Recommended
for Everyone
by A verified traveller from newport beach

Staff was awesome

Posted 31-Dec-2016
Clean nice size room room service food was surprisingly very good. The family enjoyed the stay!
Comment from Hotel Management
01-Jan-2017 by Sue W., Hotel Management
Thank you for your review, Vinnie! We're so glad you and your family enjoyed your visit and found the food to be delicious. We hope to welcome you and your family back very soon.
5out of 5
Recommended
for Everyone
by A verified traveller

COMFORTABLE WITH BEAUTIFUL VIEW!

Posted 22-Dec-2016
Cons: Night Shift Manager, Theo was unprofessional at the time of initial check in. Additionally he was called to my room due to the Smoke Detector beeping.
Location: Visited the beach to watch the boat parade.
I really enjoyed my stay. I did have a problem checking in due to a miscommunication from Expedia but was accommodated. The night manager, Theo was not helpful, but his employee Lorna was GREAT! The day shift more than made up for Theo's unprofessionalism. The room was spacious, clean, and I had a wonderful view of the bay. I did think the $28 parking fee was a bit expensive, but would definitely stay there again!
Comment from Hotel Management
26-Dec-2016 by Sue W, Hotel Management
Thank you for taking the time to share your feedback with us. While we're disappointed to learn that you encountered a difficult check in, we're thrilled that Lorna was able to turn your experience around. Should your travels bring you back our way, we hope for the opportunity to welcome you for a seamless visit.
5out of 5
Recommended
for Everyone
by A verified traveller from Morgan Hill

Newport Beach Oasis

Posted 20-Dec-2016
Pros: Location, room size and view.
Cons: Higher quality towel sets
Location: Close to everything but not in the middle of heavily-trafficked areas. Jamboree Road takes you to the beach in less than 5 minutes.
Quiet, beautiful location in tranquil Newport Beach back bay area with beautiful views, hiking trails but easy access to everything.
Comment from Hotel Management
20-Dec-2016 by Sue W, Hotel Management
Thank you for your generous review! We love hearing what our guests love most about their time with us. From our location to our views, it sounds like you truly enjoyed your stay. We hope to welcome you back very soon.
5out of 5
Recommended
for Everyone
by A verified traveller from Ca.

Nice hotel, close to everything in the beach area.

Posted 18-Dec-2016
We will definitely stay here again. We loved the suite and the hotel staff were very helpful.
Comment from Hotel Management
19-Dec-2016 by Sue W, Hotel Management
What a pleasure it was to read your review! We love hearing when our guests enjoy their time with us so much that they look forward to returning. We look forward to welcoming you back!
3out of 5
Recommended
for Everyone
by A verified traveller

Okay location. Not the price I expected. Expedia

Posted 10-Dec-2016
Didn't have the food that was on the menu. Parking was expensive. Bathroom not cleaned. Everything else okay. Nice big comfortable room.
Comment from Hotel Management
12-Dec-2016 by Sue W, Hotel Management
Thank you for taking the time to write a review. We're thrilled to hear you enjoyed your room. We are, however, disappointed to hear about the bathroom and will investigate. We hope to welcome you again soon.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 30-Nov-2016
Early check in with an up-graded room. Staff very accommodating.
Comment from Hotel Management
30-Nov-2016 by Sue W, Hotel Management
Thank you for your review! We hope you enjoyed your upgraded guest room. That's always a fun surprise. We pride our staff on their exemplary service so we're thrilled you found them incredibly accommodating. Thank you again and we hope to welcome you back soon.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Excellent hotel near the beach and shopping.

Posted 28-Nov-2016
Pros: Near everything, the beach, restaurants , and shopping
Cons: Nothing that we could complain about.
Location: Near beaches, movie theatres, shopping and even theme parks.
We received excellent service from the time we stepped in. Grounds were well maintained, very clean interior. Our room was excellent. Best hotel in the area.
Comment from Hotel Management
29-Nov-2016 by Sue W, Hotel Management
Thank you for your generous review, Ernest! We're so thrilled that you found our location ideal and our service excellent. We truly do our best to provide exceptional service to all of our guests and we're glad that we succeeded for you. We hope to welcome you back soon!
5out of 5
Recommended
for Everyone
by A verified traveller from US

Great room & convenience location

Posted 25-Nov-2016
The room was spacious, particularly bathroom. Easy parking. Internet not included, which is too bad.
Comment from Hotel Management
28-Nov-2016 by Sue W, Hotel Management
Thank you for your feedback! We're delighted that you loved our spacious guest rooms and convenient parking. You may be happy to hear for next time that we do offer complimentary in-room wi-fi to Marriott Rewards members who book direct. Should your travels bring you back to the area, we hope to be your hotel of choice.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Nov-2016
Nice hotel, had everything needed for one night. Clean and comfortable.....
Comment from Hotel Management
15-Nov-2016 by Sue W, Hotel Management
Thank you for taking time out of your day to leave us this thoughtful 5-Star review. We are thrilled to hear that you found our hotel and your room to be clean and comfortable. We look forward to welcoming you back for another brilliant travel experience in the very near future.