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"I arrived on a Wednesday and on arrival I fell backwards down the outside steps getting my bags in. I cut my head and had mild concussion. Consequently I was unable to go to the restaurant for breakfast and had room service. The weather was chaotic. Rain, storms etc. I decided to return to the UK. I had paid €152 for onsite parking I left early friday morning. There were many young ladies on reception at one time but not overly interested in serving customers. I was hoping the management might return some of my room cost, as they no doubt relet it. Also the car parking charge. But no. Very disappointed. My husband and I had stayed at the hotel many times but unfortunately I was on my own this time as he recently passed away. I will never return."