Elegant hotel in the heart of zurich. The best was very helpful and cheerful front desk staff. The best was Jeniffer - always smiling and happy to help with the best recommendations! Highly recommended.
I arrived late evening to the hotel. I noticed the mattress is too soft when I checked in, when I asked about possibility of the changing the mattress or something else. The person at the reception said, oh you have not paid much, don't expect too much from the hotel, on average the bahnhof strasse hotels are over CFr 500.00 per night! I stayed surprised and laughing with this answer and finally, I think he came to this conclusion that he should have not said that. So, he said it is too late we shall do something about it, tomorrow morning. They offer me to change the room but the mattress was still soft. So, they said they will put more support under mattress, which didn't happen! however, overall the hotel is clean and for a day or two not such a bad place to stay because of the location. The same person, though, offer me free bottle of water I have to admit!
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