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"Staff were extremely helpful. Room was immaculate. Did not have time for breakfast, but our dinner and drinks were amazing!"

"The staff was very helpful. The hotel and room was clean. They had a very nice selection of Hartley & Son's Tea which was a nice break from the same ol' Bigelow. I don't eat breakfast, so can't comment. Even though the room was clean and nice - if you get a room in the front of the hotel by the parking lot - you can hear all the cars driving by. So make sure to have a noise app on your phone. Other than that - great stay and would recommend."

"Convenient location, friendly staff and clean modern room"

"Beautifully kept old style hotel. Great woodwork natural light, sitting rooms with fireplaces. Rooms are clean and well maintained, nice breakfast/ buffet. Excellent location"

"Nice front staff and very clean hotel- looks fairly new! Comfortable mattress also! Would definitely recommend"

"The room was nice. "

"Everything was great except that they allow dogs. It was around 7 a.m. when I started hearing a small dog barking constantly. After about 2 hours I called the front desk to see if they could locate the dog. I never did hear the dog stop barking. Luckily I went out for the day after another hour of listening to the constant yelping."

"Clean room, nice staff"

"There were 2 terrible and nasty and rude young women with long blonde hair on arrival Wednesday the 29 of April and AGAIN when we left on Friday, May 1, 2026 at 11:38. Why don’t they have to wear name tags??? We were in room 342 (the SAME ROOM we stayed in May of 2025!) and could NOT GET HOT WATER!! When we complained at the desk, they sent someone up (AGAIN WITH NO NAME TAG or identification indicating he WORKED THERE!!) and told us in order to get hot water for a shower you have to run the water in the sink AND run the BATH water simultaneously for sometimes over 5 minutes!!! This was the SAME problem we encountered LAST YEAR!!!! No one has seen to this problem in a FULL YEAR???!!! The shower definitely needs an upgrade.. the tile on the walls is discolored and disgusting. I have had issues with 2 Hilton properties in New York in 2024 for almost the same reasons; sloppy, rude staff and FILTHY bathrooms. I will probably NEVER stay at a Hilton again as they have become comparable to a Motel 6, in my opinion. I will also send this to Ben Welsh Front office manager"