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"Fan went off every 20 seconds during the night, wasn’t aircon as that was switched off so not sure what it was but kept me awake all night. Door didn’t lock properly when vacating the room. Tried about ten times. Eventually got it to lock, but when I was inside the room had to put a chair against the door as I was unsure if it was locked from outside as I was a lone female traveller. Normally stay here for work but won’t be staying again. "

"Property is very dated, but Staff all helpful and attentive "

"A very tired hotel, rooms & spa facilities. Bedrooms are in desperate need of refurbishment. Our sink & bath didn’t drain. The hand soap dispenser didn’t work. The spa is exceptionally tired. Mould around the sinks. Breakfast had a good selection but it had all been sat out for some time. Overall, a disappointing stay I wouldn’t recommend it. "

"Our room was a great size; the beds were very comfortable; the bathroom was large; the staff was nice and helpful; and the hotel was centrally located, within walking distance of many nice restaurants and the training tracks if you are in town to see the horses. The train station is walkable, but with our luggage we took a cab for only 6 quid. Overall, we loved our stay! "

"Excellent friendly staff very clean hotel though out the only thing that could have been better was the lunch and dinner menu not much choices also I noticed pool quite cold for me and shower and bath water was just warm not hot and I like a hot bath not a warm bath. "

"The room was in a neglected state , toilet didn’t flush properly, pillows paper thin, bed rock hard, walls thin, constant banging outside, room smelt damp , very bright flashing from smoke alarm right above bed all night ..a large group of us stayed here for one night and nobody slept well at all. Breakfast was poor choice (no vegetarian option) and took ages to refill when empty and they need more staff around the hotel "

"Good location "

"The bedroom wasn’t very clean, floors had not been hoovered and bathroom had a lot of limescale in shower. Plenty of storage space for clothes. Breakfast was nice in the morning just very pricey for what you get. "

"No AC and room was so hot, no lift and had a heavy suitcase and lots of stairs, room service menu limited, missing items that I had to ask for. Room furniture old and dated, bad smell when you opened your room door. Would not stay again."